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For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Description This role will be mainly remote but require flexibility to travel to client sites, and our offices based in London, Sheffield, and Bristol. About the role As a Senior Microsoft Power Platform and AI Developer, you will work with users, product teams, engineers, architects, security and operational colleagues to turn complex needs into reliable services. You will take technical ownership of significant components and end-to-end solutions and guide decisions across low-code, pro-code, integration and AI patterns. A major part of the role is engineering AI agents and agentic workflows. You will design how agents use trusted knowledge, approved tools, Model Context Protocol (MCP) services, approvals, human hand-offs and safe failure paths. You will ensure that evaluation, observability, identity, permissions and data boundaries are built into delivery rather than added later. You will review code and designs, mentor developers, improve engineering practices and support live services. You should be able to challenge inappropriate use of low-code or AI and select a simpler or more supportable approach where evidence supports it. Key responsibilities • Lead the design, build, test, deployment and support of solutions using Power Apps, Power Automate, Dataverse, Copilot Studio and appropriate pro-code extensions., • Engineer AI agents and agentic workflows using trusted knowledge, tools, actions, approvals, human hand-offs, evaluation and safe failure paths., • Design and implement integrations with approved MCP servers and lead development of MCP tools or services using secure, reusable patterns., • Integrate Power Platform and AI solutions with Microsoft 365, SharePoint, Microsoft Graph, Azure services and enterprise systems using connectors, APIs and event-based patterns., • Apply grounding, retrieval-augmented generation, structured outputs, tool calling and model-selection patterns with appropriate evaluation and operational controls., • Create custom connectors, plug-ins and Azure-hosted components where low-code capability is insufficient, choosing technologies based on need, risk and supportability., • Set and apply engineering standards for source control, solution packaging, environment strategy, automated testing, CI/CD, monitoring and release management., • Lead technical investigation of complex live-service faults and improve resilience, performance, accessibility, security and observability., • Review designs and code, mentor developers and contribute reusable components, patterns and learning to the wider engineering community. Requirements • Substantial hands-on experience designing, building and releasing production solutions with Power Apps, Power Automate, Dataverse and Copilot Studio., • Experience leading development of AI agents or agentic workflows that use knowledge, tools and actions to complete meaningful tasks safely., • Experience integrating or developing MCP servers and tools, or equivalent tool-based agent integration patterns, including troubleshooting identity, permissions and data flow., • Strong API and integration skills, including REST/JSON, custom connectors, OAuth 2.0, Microsoft Entra ID and secure secrets management., • Pro-code engineering capability in one or more languages such as TypeScript/JavaScript, C# or Python, with experience extending low-code services appropriately., • Strong software engineering practice, including testing, version control, code review, documentation, CI/CD, observability and supporting live services., • Ability to lead technical decisions for medium-to-high complexity work, communicate trade-offs and escalate architecture or security risks appropriately., • Practical understanding of security, data protection, accessibility and responsible AI controls for enterprise applications and agents. Desirable criteria • Experience with Azure Functions, Logic Apps, API Management, Key Vault, Application Insights, Azure AI services or comparable cloud components., • Experience with retrieval-augmented generation, vector search, embeddings, enterprise search and evaluation of grounded responses., • Experience with agent observability, tracing, prompt and version management, red teaming or automated quality and safety testing., • Experience integrating Microsoft Graph, SharePoint, Power BI, Fabric or other Microsoft enterprise services., • Experience defining Power Platform environment, solution, data-loss-prevention and application lifecycle management patterns., • Relevant Microsoft certifications, or experience delivering technology in government, justice, regulated or security-conscious environments. This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview. Benefits By joining us you can expect • Autonomy to develop and grow your skills and experience, • Be part of exciting project work that is making a difference in society, • Strong, inspiring and thought-provoking leadership, • A supportive and collaborative environment As well as this, we offer: • Development access to LinkedIn Learning, a management development programme and training, • Wellness 24/7 Confidential employee assistance programme, • Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes, • Time off 25 days a year, • Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution, • Life Assurance of 4 times base salary, • Private Medical Insurance which is non-contributory (spouse and dependants included), • Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. As a Senior Frontend Engineer on our Website team, you'll be a co-owner of the platform behind _: the component library, content model and rendering stack that every page on our marketing site is built from. You'll shape direction and make key technical decisions with the team, likely with a focus area of your own but context across the whole system. This is a hands-on engineering role, and your primary output is high-quality component and schema code, plus the tooling that lets others build with it. Millions of people visit _ every month, and it is one of the main ways we win new customers. That comes with real responsibility. The decisions you make are seen at scale, and we set the quality bar accordingly. The defining challenge of this role is composability: a marketing site that marketers, and increasingly AI agents, can build pages with, without breaking design, performance or SEO. Build, scale and evolve our section library: the Astro components, Sanity schemas and design tokens that let us compose marketing pages consistently and accessibly. Own the content model. Design schemas that resist misuse, so an editor, or an agent, can build a page that is correct by construction rather than correct by review. Take Figma component specs all the way to production: responsive across mobile, tablet and desktop, accessible by default, matching design intent precisely. Extend the platform for AI-assisted development, so coding agents can generate on-brand, on-spec sections from a design spec as reliably as a person can. Own SEO integrity as a first-class engineering concern: canonicals, sitemaps, structured data, redirects, and no traffic cliffs on launch. Raise the bar on engineering standards across the website surface: thorough code review, patterns others can follow, and tests around the parts that actually break. Maintain and extend localisation across nine locales and a translation pipeline, so the system works for a global audience. Shape the technical direction of the website platform over the next 6 to 12 months, and champion its adoption with the people who publish on it. At least five (5) years as a software engineer, including three (3) at senior level, building front end for content-driven or marketing platforms. Real ownership of a content model in Sanity. You've designed schemas other people had to live with, and you have opinions about references vs. embedded objects, when a variant belongs in the schema versus at runtime, and how to stop a section library sprawling. GROQ and Portable Text are familiar territory. Deep front-end expertise: expert HTML, CSS and TypeScript, with a strong command of component API design and the developer experience of a shared library. You can work end to end. Comfortable owning the server side as well as the front end: SSR, serverless and edge runtimes, API routes, a SQL database, secrets and CI. You should be able to take a feature from schema to component to the route that serves it without handing off, and be happy debugging something that only reproduces in production. Solid understanding of responsive design, cross-browser compatibility and web performance, and comfortable building to WCAG 2.2 AA. Accessibility is part of your definition of done, not a separate pass. You care that marketing sites are measured, on performance, SEO, analytics events and conversion, and you're happy being accountable to those numbers. A strong sense of craft and attention to detail, and the judgement to balance design intent against engineering constraints. Strong communication and collaboration skills. You explain your reasoning, review generously, and treat levelling up the people around you as part of the job. Prior experience working on a large SaaS marketing website, at real traffic and with real stakes attached. Astro, or another islands or static-site framework. Cloudflare Workers, or another edge or serverless platform. Experience with AWS Lambda. Tailwind CSS v4, and experience working from a token-based design system. Experience, or strong interest, in making component libraries and content models consumable by AI agents. A strong design sensibility: an eye for visual detail and the judgement to push back on and improve design decisions, not just build them. Experience with localisation and internationalisation at scale for a global audience. Analytics and tag management implementation: dataLayer events, server-side tagging, getting attribution right without hurting performance. At Synthesia we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles _. 30 min call with our Technical Recruiter 45 min call with the Head of Website about your past projects 75 min practical exercise with one of our engineers. We hand you a real Figma section spec and work through how you'd model and build it. Collaborative, not Leetcode. 60 min call with leadership, focused on examples of collaboration, growth, and the details of your future team. Our preference is for this role to be based either in-office or remote in London, UK. We can also accommodate remote workers elsewhere in Europe subject to compliance and right to work checks. This is full-time employment only, usually through OysterHR. No contractors possible.

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu