The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to ensuring timely ...
I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. In this pivotal role, you'll be instrumental in providing ...
Previous experience in a service / help desk environment * Previous experience of extended hours shift patterns, or an open-minded approach to work within such a team * A friendly, engaging and ...
Previous experience in a service / help desk environment would be ideal, but not necessary * Previous experience of extended hours shift patterns, or an open-minded approach and willingness to work ...
Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We ...
Help/Service Desk experience * Basic knowledge of AD, DHCP, DNS, Exchange, Server and Client * AV, interactive TV and digital signage
Provide technical assistance and operate the Help Desk. * Perform regular technical maintenance and servicing, especially during holiday periods. * Cover shifts for Open Days and other events as ...
Previous experience in IT technical support, help desk, or service desk roles. * CompTIA A+ advantageous * Basic knowledge of apple Mac & Linux OS * Strong knowledge of computer hardware, software ...
The agents on the desk will act as the first point of contact for these customers, essentially ... Receiving, logging and managing requests for service from Managed Print Service customer Help Desks ...
Responding and chasing up on the help desk providing levels of support. * Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are ...
Manage communications with the Help Desk and Supply chain as required. Support the Macro FM team to close tickets in FM24 helpdesk on a regular basis as it relates to designated tasks. Liaise with ...
Deliver comprehensive helpdesk services, providing day-to-day support for all IT-related queries and issues using Ivanti service desk and manager. * Maintain, manage, and develop all aspects of the ...
You will be involved with a variety of service desk, desktop, telephone, remote support, and you ... help achieve them. In return, you will be working with a wide range of technologies as part of a ...
Provide helpdesk services, support IT queries, and manage service requests using Ivanti service desk. * Maintain and develop IT systems and network infrastructure for UK and Germany in alignment with ...
As a Problem Manager, you will be someone who has experience of handling SLAs and KPIs to help ... Knowledge, Experience & Skills * worked on an IT service desk. * of managing a team of 5 or more ...
... Desk team, as a Tier 2 (2nd Line) Support Engineer. This is a progressive opportunity, with plenty on-site and external training, to help you develop through your work and look at progression into ...
They will serve as a mentor to the Support and Service Desk teams, helping to enhance skills and provide training in new technologies. The individual in this role will have outstanding interpersonal ...
Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA's * Providing technical expertise on all IT ...
Do you enjoy not sitting at a desk all day every day? Do you like each day to be varied? Are you ... help. If this sounds like you and you are a car driver, then please do apply and I will get in ...
You won't be stuck behind a desk and will spend most of your day on the road and enjoying the ... help you reach your full potential.