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We are looking for a passionate and experienced Learning & Development Specialist to join our global People team at Healix. This is a key role supporting our Operations Assistance function, where you will design, deliver and embed high-quality learning solutions that drive performance and support our strategic objectives. You’ll work closely with operational leaders, subject matter experts and senior stakeholders to create innovative learning programmes, shape onboarding experiences and contribute to the development of a best-in-class Operations Academy. About You • Proven experience in Learning & Development, training or organisational development within a fast-paced environment, • Strong instructional design capability and experience creating engaging learning content, • Confident facilitator with excellent communication and stakeholder management skills, • Organised and able to manage multiple projects and priorities simultaneously, • Experience using Microsoft Office and Learning Management Systems, • A collaborative, proactive approach with strong problem-solving skills Desirable: • CIPD or other L&D qualification (or equivalent experience), • Experience working within operations, assistance or service-led environmentsWhy Join Healix? At Healix, we support people through complex, often critical situations around the world. Joining us means being part of a purpose-driven, collaborative organisation where your work will directly impact both our people and the services we deliver. You’ll have the opportunity to shape learning culture, influence global programmes, and help build capability across a dynamic, international business. Our Values • Put people first – we prioritise care, wellbeing and respect, • Think independently – we use expertise and judgement to make decisions, • Earn trust – we act with integrity and deliver on our commitments If you’re excited about creating meaningful learning experiences and making a real impact in a global organisation, we’d love to hear from you. About The Role Key Responsibilities • Partnering with Operations teams to design and deliver impactful onboarding programmes and ongoing learning interventions, • Developing engaging, blended learning solutions (including e-learning, virtual delivery and face-to-face training), • Supporting the creation and rollout of a global Operations Academy for non-clinical staff, • Collaborating with subject matter experts to build course content, assessments and knowledge-sharing frameworks, • Driving continuous improvement through feedback, evaluation and analytics, • Supporting career development pathways, succession planning and internal progression initiatives, • Engaging with external training providers to ensure quality and consistency, • Working cross-functionally with teams including Medical, IT, Sales & Marketing and Projects Required Criteria • Proven experience in Learning & Development, training or instructional design, • Strong facilitation and stakeholder engagement skills, • Ability to manage multiple projects and deliver against deadlines in a fast-paced environment Desired Criteria • CIPD or equivalent L&D qualification, • Experience designing blended learning solutions (e-learning, virtual and face-to-face), • Experience working within an operational or service-led environment Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary £35,000.00 - £50,000.00 per year

About Healix At Healix, we safeguard people’s health and wellbeing worldwide. We provide 24/7 travel risk management, medical assistance, and claims services—supporting clients in complex, often critical situations across the globe. We’re now looking for a Technical Claims Specialist to join our Customer Operations team, playing a key role in managing high-risk, high-value cases and driving quality and consistency in claims decision-making. The Role As a Technical Claims Specialist, you will act as a senior escalation point for complex travel and medical claims—providing expert judgement, clear case direction, and ensuring fair, accurate outcomes. This is a highly collaborative role where you’ll work closely with medical teams, operations, insurers, and external partners, helping to shape decisions on some of the most sensitive and high-impact cases. What We’re Looking For • Proven experience in travel insurance claims and/or medical assistance claims, • Experience managing complex, high-value, and high-risk cases, • Strong understanding of: Medical repatriations and cost containment • Claims governance and regulatory requirements (e.g. CIDRA), • Ability to make sound decisions under pressure, • Confident stakeholder management across multiple teams and external partners, • Experience in complaints handling and resolution, • Highly organised with the ability to prioritise in time-critical situationsOur Values At Healix, how we work matters as much as what we do: • Put people first – we prioritise wellbeing and care, • Think independently – we use expertise and judgement to make the right decisions, • Earn trust – we act with integrity, transparency, and reliability Why Join Us?, • Work on meaningful, real-world cases with global impact, • Be part of a collaborative, expert-led environment, • Opportunity to develop and grow within a specialist function, • Exposure to international cases and stakeholdersApply Now If you’re an experienced claims professional looking to step into a technical, decision-making role with real impact, we’d love to hear from you. About The Role Key Responsibilities • Act as the primary escalation point for complex and high-value claims, • Provide clear case direction, decision rationale, and reserving for challenging cases, • Manage cases involving: High-risk scenarios (e.g. RTAs, adventure activities, vulnerable customers) • High-cost regions (e.g. USA and other global locations), • Complex medical conditions and repatriations, • Review and approve write-offs and escalations with clear recommendations, • Identify and pursue recovery opportunities, • Ensure decisions align with policy terms, CIDRA, and regulatory expectations, • Support complaint handling and resolution, • Contribute to continuous improvement of claims processes, • Build strong relationships with internal and external stakeholders, • Share insights and expertise to support wider teams and business performance Required Criteria • Proven experience handling complex travel or medical insurance claims., • Strong decision-making skills with the ability to assess high-risk, high-value cases., • Ability to work under pressure and prioritise in time-critical situations. Desired Criteria • Experience with medical repatriations and cost containment., • Knowledge of CIDRA and insurance regulatory frameworks., • Experience supporting complaints handling and process improvement. Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed

Contract type: Permanent Hours : Full-time 35 hours per week Location: Sheffield, S1 Salary: 25,000, with progression to 25,500 once fully competent At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you dont feel you tick every box, wed still genuinely love to hear from you. This role is based on site, giving you the chance to connect face-to-face with your team and customers every day. Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners. You will join a small, collaborative branch at the heart of your local community. This is a fast-paced role where youll be an active force for good, striving to do the right thing by your colleagues, customers, and the community they serve. Heres a taste of what you will be doing as a Savings Customer Ambassador: - • Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture, • Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score, • Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations, • Thoroughly understand our customers needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals, • Be a proactive force for good at the heart of your local communities by achieving the Network goal, • Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience, • Continue to learn and grow by owning your development to support your ongoing development journey and career development About you: - • You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences, • Strong communication skills both face to face, written and via phone/ email, • Highly self-motivated and proactive in approach, • Digitally confident, open to new ways of working and change resilient, • High empathy with a strong desire to do the right thing for our colleagues, customers and the community Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us! Reward & Benefits - • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave, • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations, • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers, • A strong sustainability agenda were continually finding new ways to be kinder to the environment by reducing our carbon footprint, • Were passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you, • Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders Embracing Diversity Together: - We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you dont feel you tick every box, wed still genuinely love to hear from you. Take the helm of the entire marketing engine at Nottingham Building Society and shape the future of an ambitious, purpose driven brand. You will set the vision for growth, customer value and marketing impact, transforming bold commercial goals into powerful marketing outcomes. Leading expert channel teams and cross functional collaborators, you will modernise marketing with cutting edge data, AI, personalisation and seamless omnichannel experiences. Poised as the successor to the CMO, you will operate with enterprise-wide influence, creative courage and sharp commercial instinct, building a high performing, future fit marketing organisation that drives revenue, margin and long term growth. This is your opportunity to define what great looks like and elevate NBS to its next era. Heres a taste of what you will be doing as a Head of Marketing at Nottingham Building Society: • Enterprise & Commercial Leadership Own the marketing strategy, investment decisions and commercial outcomes, influencing product, pricing and distribution through insight., • Growth & Performance Deliver full funnel growth across all channels, ensuring activity drives acquisition, engagement, loyalty and commercial value., • Brand & Creativity Lead brand positioning and governance while driving creative excellence and insight led storytelling., • Customer & Brand Advocacy Represent marketing priorities at senior forums and shape enterprise wide strategy., • Data, Digital & AI Capability Build future fit capability across first party data, AI, automation, personalisation and connected omnichannel experiences., • Measurement & Optimisation Set the measurement framework and performance rhythms to enable real time optimisation and clear ROI., • Matrix & People Leadership Lead and develop a high performing team, aligning channel experts and partners behind shared goals., • Risk & Governance Ensure regulatory compliance, Consumer Duty, data privacy and strong controls across all marketing activity. About you: • Strategic & Commercial Acumen Skilled in enterprise level strategy, value creation, P&L drivers, investment allocation and ROI., • Marketing Excellence Deep expertise in, proposition development, go to market launches, full funnel growth, CRM and lifecycle marketing., • Data, Digital & AI Fluency Strong command of first party data strategy, segmentation, experimentation and AI or automation for personalisation and optimisation., • Matrix & Executive Leadership Confident influencing at Exec level, aligning cross functional teams, setting clear measures and driving accountability., • Creative & Storytelling Leadership Able to lead distinctive brand building, insight driven storytelling and high craft creative standards., • Change & Transformation Capability Experienced in operating model redesign, capability building and improving processes and governance., • Proven Track Record Led multi-disciplinary marketing teams in regulated industries, delivered brand evolution, built always on data driven marketing, influenced ExCo or Board, and grown talent., • Values, Behaviours & Ways of Working Outcome focused, adaptable, customer obsessed, collaborative, values led; committed to inclusive marketing, clear operating rhythms and strong communication. Reward & Benefits: • Competitive Package : Fair salary benchmarked against market data, annual discretionary bonus, car allowance and 29 days holiday plus bank holidays., • Health & Wellbeing : Access to Bupa Private Medical , mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work., • Work-Life Balance : 35-hour working week for full-time roles, with flexibility to help you perform at your best., • Career Growth : Ongoing personal and professional development, well support your ambitions and help you grow your potential., • Inclusive Culture : Be part of a friendly, values-led team that genuinely cares about doing the right thing for colleagues and customers., • Giving Back : Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation., • Sustainability Focus : Join a business committed to reducing its carbon footprint and making a positive impact on the environment., • Free access to Octopus Money :Financial coaching & tools that help you plan, manage, and make the most of your money. Embracing Diversity Together: We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to creating an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Salary: 40,000 (Depending on experience) Application process: Please apply via the application button which will direct you to our careers site.If you require any adjustments to assist you inapplying, please contact Lending Portfolio Specialist Make an Impact Where It Matters Are you passionate about complex lending and delivering exceptional customer outcomes? Join us as a Lending Portfolio Specialist, where youll play a pivotal role in managing and nurturing a diverse portfolio of lending relationships. In this dynamic position, youll support the Lending Portfolio Manager in overseeing a range of existing customer accounts from limited company buy-to-let and commercial investment portfolios to complex residential mortgages. Youll help ensure strong credit stewardship across intricate transactions while working closely with colleagues across Lending, Legal, and Credit Risk. Heres a taste of what you will be doingasaIn Life Lending Portfolio Specialist at Nottingham Building Society:- • Act as a subject matter expert for Lending customers, supporting the development of in-life management strategies and controls, • Conduct loan facility reviews, assess contract variations, manage revaluations, oversee watchlist accounts, and support recovery cases, • Maintain portfolio quality through strong credit risk assessment and effective use of mandate, • Mentor colleagues, promoting a culture of expertise and continuous development, • Apply sound judgement to identify risks, prioritise effectively, and recommend mitigations, • Stay current with mortgage regulations and ensure processes remain compliant, • Collaborate with internal teams and external partners to enhance customer outcomes and portfolio performance, • Contribute to strategic projects to evolve lending practices, • Produce accurate, timely MI reporting and analysis, • Ensure compliance with MCOB and Customer Due Diligence (CDD) requirements Aboutyou:- • Strong knowledge of financial services legislation (MCOB, Data Protection Act, TCF, Consumer Duty) and conduct/operational risk, • Expertise in company structures, security types, and interpreting financial statements, • Good understanding of Land Law, conveyancing, land registration, and Housing Act legislation, • Proven credit management experience, particularly across Commercial and Limited Company Buy-to-Let, including complex structures and post-contract variations, • Ability to analyse and interpret business data to inform decision-making and planning, • Track record of delivering results in a fast-paced, risk-focused environment, • Strong stakeholder and relationship management skills, both internal and external, including third-party partners, • Excellent communication and leadership capability, with experience coaching and developing colleagues, • Ability to manage multiple priorities, make sound judgements, and drive continuous improvement and cultural change, • Good market, customer, and intermediary insight, • Experience contributing to or leading project workstreams, delivering against objectives Reward &Benefits- • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave., • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations., • For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work., • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers., • A strong sustainability agenda were continually finding new ways to be kinder to the environment by reducing our carbon footprint., • Were passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you., • Your health and wellbeingisour priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders. EmbracingDiversityTogether:- We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About us:- Togetherweovercomebarriers and shapebrighter futures for our customers, colleagues and our communities. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So,were always striving to do the right thing for ourcolleagues, communities and members. Although our history spansover170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring.At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking downbarriers and building better futures by helping our customers achieve the significant milestone of owning their own home. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

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