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Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our cutting-edge X-ray systemsranging from low to high energyhelp customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a commitment to innovation, quality, and reliability, we provide best-in-class imaging performance and operator satisfaction. The Role We are seeking a Lead Field Service Engineer to oversee installation, maintenance, and repair of Rapiscan products across the UK and EMEA. In addition to hands-on technical work, you will manage a regional team of 510 Field Service Engineers, ensuring exceptional service delivery and customer satisfaction. Key Responsibilities - Lead and coordinate a regional team of Field Service Engineers in daily service activities. - Manage administrative tasks including stock control, preventive maintenance schedules, and shift rotas. - Act as the primary point of contact for customer liaison and issue resolution. - Communicate service updates and documentation effectively to the team via meetings, calls, and emails. - Conduct annual performance reviews and support continuous professional development. - Maintain accurate training records and ensure timely re-certifications. - Collaborate with senior management on initiatives and report achievements and concerns. - Promote a culture of safety and compliance, including risk assessments. About You - Strong technical background with leadership aspirationstraining and mentoring provided. - Excellent communication, organisational, and administrative skills. - Previous experience in a customer-facing role. - Solid electronics and computer knowledge, including Microsoft Office proficiency. - Extensive experience supporting field-based teams servicing high-tech security systems. - Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent). Ready to lead and make an impact? Apply now and join a team thats shaping the future of security technology. TPBN1_UKTJ