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Service Desk Engineer (1st/2nd Line) Location: Hertfordshire Salary: £28,000 - £30,000 with Working from home and Bonus My client, a highly successful and well-established business based in Hertfordshire, is looking to add a Service Desk Engineer to their growing team. The company works with a number of well-renowned organisations across the UK and has built a strong reputation for delivering high-quality service. If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This is a close-knit team, where people enjoy working together, socialising, and where you are given the chance to learn and progress internally. This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You’ll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology. Role: • Providing day-to-day 1st and 2nd Line support to internal users., • Logging, managing, and resolving tickets through the Service Desk., • Troubleshooting hardware and software issues across desktop environments., • Supporting Microsoft 365 applications including Outlook, Teams and SharePoint., • Managing users, permissions, and access via Active Directory., • Working closely with senior engineers to escalate and resolve more complex issues. Technical Experience: The ideal candidate will have strong, hands-on experience across: • Microsoft 365 / Office 365., • Windows OS (desktop support)., • Active Directory (user management, permissions)., • Service Desk / ticketing systems., • MDM Solutions, • Networking (DNS, DHCP, TCP/IP), • VOIP Telephony Support, • 1–3 years’ experience in an IT support or Service Desk environment (or equivalent exposure)., • A strong interest in technology and a desire to build a career in IT., • Excellent communication skills and a customer-focused mindset., • A proactive attitude with a willingness to learn and take on new challenges., • Hybrid working (2 days from home)., • Ongoing training and development opportunities., • A supportive and social team environment., • Exposure to modern technologies and well-known clients. Key Words: 1st Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting

Think Specialist Recruitment are delighted to be working with a well established company based in the St Albans area. This person will be working within a team of 4 providing a great level of service to various clients, building and maintaining relationships. This is an exciting opportunity for someone who has previous experience within customer service ideally within B2B customer service, that enjoys working within a great team environment. Strong communication skills with the ability to build relationships professionally are a must for this opportunity. \n\nSalary - £28,000 - £30,000 plus bonus. \nMonday - Friday - 8:30am - 5:30pm \nOffice based \n\nSome of the duties will include:\n\nBuild and develop existing client relationships \nWorking with clients within a professional and friendly manner \nProviding a great level of service over the phone and via email \nCalculating quotations for clients\nKeeping the in house system up to date\nAccurately recording information \nWorking well as part of a team \nThe suitable candidate:\n\nGreat communication skills on all levels \nAbility to build good working relationships \nGreat team player\nPersonable with a good telephone manner\nHappy to be office based \n\nLooking for the next step in your career? Think Specialist Recruitment.\n\nThink Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Supp

IT Support Engineer We are seeking a skilled IT Support Engineer to join our growing team. The ideal candidate will be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services. The role requires strong technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft365, as well as experience in troubleshooting laptops, printers, and peripherals. Some UK travel required, visiting our different offices to ensure the IT elements are working as required. What is in it for you as the IT Support Engineer? · Be part of a growing IT team where your ideas and input will help shape the future. You’ll have the opportunity to participate in decision-making around IT improvements. · Get hands-on experience working on a variety of projects, including Systems and Network improvements, system integrations, and new technology rollouts. · Expand your skills by working on diverse system administration tasks. · Join a supportive team focused on innovation and continuous improvement. · Enjoy a flexible work schedule with 3 days in the office and 2 days from home. IT Support Engineer Key Responsibilities: · Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution. · System administration, including Office 365, Azure, Active Directory, Group policies. · Perform routine system administration tasks including updates, backups, and monitoring. · Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access. · Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities. · Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable. · Document processes, procedures, and resolutions in the company's knowledge base. · Prepare and deploy new hardware such as laptops and phones to staff. · Periodical visits to our UK offices for maintenance and rollout of new hardware/software. IT Support Engineer Required Skills & Qualifications: · Proficiency in Windows Server environments. · Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint). · Experience with Omnissa Horizon or similar remote desktop solutions. · Experience with managing cloud-based VoIP systems. · Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting. · Familiarity with networking and network management, WAN, LAN and VPN. · Excellent problem-solving and customer service skills. · Ability to work effectively with third-party suppliers and manage escalations. · Experience with MDM solutions such as Intune. · Strong verbal and written communication skills. Be a security minded individual, ensuring that security protocols are followed. · Experience with legal case management tools such as Partner4Windows or similar is a plus. · 2+ years of experience in IT support or system administration role. · Relevant certifications (e.g., Microsoft Certified: Windows Server, VMWare Certified) are advantageous but not required

I'm now exclusively working with a local client of ours in Hemel Hempstead to help them find an Operations Coordinator to join their extremely busy and growing team on a temporary-to-permanent basis. As the Operations Coordinator, you'll be the first point of contact for all technical support queries - diagnosing issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting. This is going to be ideal for someone with who is capable of providing great customer services and able to juggle administration/reporting and elements of scheduling/coordinating field-based engineers. In this position you'd be working on a flexible/hybrid basis within their Hemel Hempstead based site - The team operate Mon-Fri and a shift pattern of either 8.30am to 5.30pm or 9am to 6pm with an hour's lunch break. Due to it initially being a temporary position, you'd be paid the hourly rate somewhere between £13.50 to £15 per hour + holiday pay and would be weekly pay. On a longer-term basis, this role would be paying a salary of up to £29k dependant on experience. This is a temporary-to-permanent position. Key Responsibilities: First point of contact dealing with raising, updating, prioritising and escalating tickets. Allocation of tickets to the appropriate departments/engineers across the UK, accurately allocating based on location. Building long term relationships with vendors. Daily reporting and maintenance of daily documentation updates. Responding to queries, providing accurate updates and manage customer expectations. Monitoring unit feeds to fix live issues and support with troubleshooting.What We're Looking For: Previous experience which demonstrates good customer service and administration experience are a must have - Doing so in an Operations team or environment would be a bonus. Any prior experience using ticketing systems or some form of scheduling/service operations would be a huge bonus. Strong IT skills with a quick grasp of new systems and processes. Excellent communication skills - both written and verbal. Attention to detail and time management. A customer-focused mindset with the ability to multitask. Commercial awareness and the ability to think critically.What's in it for you? All of the below are additional benefits for permanent staff. A salary of up to £29k DOE 26 days annual leave (Plus the option to buy additional days per year) Health Care Plan Enhanced Parental Leave Volunteering Days Huge growth plans and as such, opportunities for progression and skill development Very flexible/hybrid working (Available whilst temping)Ready to take the next step in your career? Apply now or get in touch to find out more! Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk

Business Development Manager Hemel Hempstead | Monday - Friday 9.00-5:30 | Office based | Excellent commission structure If you're a true hunter, motivated by winning new business, building a pipeline from scratch, and earning uncapped commission in a high-performance sales environment, this is the kind of role you don't want to scroll past. We're supporting a fast-growing technology business looking for a driven Business Development Manager to join their team. This is a pure new business acquisition role, focused on mid-market clients (Apply online only) users), using a multi-channel outbound approach including LinkedIn Sales Navigator, cold outreach, and direct engagement. This is very much a "go and get it" environment - not account farming or passive sales but someone who thrives on opening doors, creating opportunities, and closing deals. The Role You'll be responsible for generating and closing new business across mid-market organisations, building a strong pipeline and developing long-term commercial relationships. You will also have the opportunity to manage some whitespace within accounts where relevant, driving further revenue growth over time. Key Responsibilities Proactively generate and close new business opportunities Engage mid-market clients (Apply online only) users) via multi-channel outreach Use LinkedIn Sales Navigator / Premium tools to identify and approach decision makers Book and attend high-quality new business meetings Build and manage a strong, self-generated pipeline Negotiate commercially and close deals confidently Work closely with internal teams to shape solutions for clients Deliver accurate forecasting and pipeline reportingWhat We're Looking For We want to speak to high-energy, target-driven sales professionals with a strong hunter mentality. Ideally you will have: Experience in SaaS, MSP, or wider IT / technology solutions sales A proven track record in new business acquisition Experience selling into mid-market or commercial clients Confidence using multi-channel outbound sales strategies A self-motivated, resilient, and competitive mindset Strong communication and relationship-building skillsYou'll succeed if you're someone who enjoys creating opportunity, not waiting for it. What's on Offer Highly competitive uncapped commission structure Clear progression pathway and structured development plans Regular performance and career development reviews Incentive trips for top performers ✈️ Early finish on Fridays Strong earning potential for top billers in a high-performance environmentWhy This Role? This is a genuine opportunity for someone who wants to build a serious career in technology sales, work with high-value mid-market clients, and be rewarded properly for performance. If you're hungry, ambitious, and motivated by results - this is built for you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Support Desk Analyst Meriden, West Midlands Permanent Up to £26,000 pa (depending on experience) Full time, Monday to Friday - office based Benefits of the Support Desk Analyst role: 33 days holiday including bank holidays, pension scheme and free on-site parking. Please note this is an office-based Support Desk Analyst role in Meriden with no option to work from home. Are you a Support Desk Analyst who enjoys helping people and fixing problems? If you like being the go-to person when something isn’t working and take pride in finding solutions, this could be a great move for you. Pertemps, the UK’s largest independent recruitment agency, is looking for a reliable and approachable Support Desk Analyst to join their IT team. This is a great opportunity for a Support Desk Analyst who wants to build on their experience in a busy environment where no two days are the same. What you’ll be doing as a Support Desk Analyst: Acting as the first point of contact for all IT support queries across the business Logging, categorising and prioritising tickets through the helpdesk system Troubleshooting hardware, software, access and basic network issues Providing first-line support for Microsoft Office, Windows and business systems Managing user accounts including password resets, access and permissions Supporting new starters and leavers with account setup, equipment and access Escalating more complex issues with clear and accurate information Monitoring and progressing tickets to meet agreed response times Supporting laptops, mobiles and other IT equipment Assisting with system updates, patches and general maintenance Maintaining accurate ticket notes and contributing to support documentation What we’re looking for: Previous experience working as a Support Desk Analyst or in a similar first-line IT support role Experience working in a service desk environment, managing and updating tickets Good understanding of Windows, Microsoft Office and general IT systems Experience with user account management (password resets, permissions, access) Basic knowledge of networking or VPN connectivity issues Familiarity with ticketing systems and ideally ITIL-based processes Strong communication skills with the ability to explain technical issues clearly A calm, professional and helpful approach when dealing with users Good organisation skills with the ability to manage multiple tickets at once A methodical approach to troubleshooting and following processes Awareness of data protection and handling sensitive information appropriately It would be a bonus if you have: ITIL Foundation or similar Experience supporting multiple sites or remote users Exposure to cloud systems or business applications If you’re a Support Desk Analyst who enjoys being part of a supportive team and wants a role where you can build your skills and gain more exposure, this could be a great opportunity. Apply today

IT Freight Help Desk Co-OrdinatorsIf youve got experience in the freight industry or are technically qualified and have drive, determination, and a can-do attitude our fabulous client is looking to add Helpdesk co-ordinators to join their busy growing team. Duties to include</b

Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune. Strong working knowledge of Windows 11 environments, Microsoft 365 administration,

The demand for newly trained and qualified IT Support professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits. We help you develop the skills required with three globally recognised qualifications, real-world project work and practical training

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices. An established industry player is seeking an experienced IT Technical Manager to lead a global technical team and enhance IT s

Delivering a quality IT experience in line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential). Hands-on experience of managing a helpdesk environment, including call allocations, queue management, problem determination

Assist with pre‑sales and post‑sales activities related to helpdesk proposals. Japanese Speaking IT Helpdesk Engineer - Principal Accountabilities. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marit

A recruitment consultancy is seeking a Senior Infrastructure Recruitment Consultant to provide IT support within trading environments. Candidates should have experience in IT Helpdesk or Desktop Support, ideally in financial services, with strong skills in Windows 11, Microsoft 365, and customer eng

Delivering a quality IT experience in-line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential). Ensure that auditable activities are carried out in a timely manner in accordance with their specified criteria, for exampl

Een internationaal verpakkingsbedrijf in Londen is op zoek naar een IT Helpdesk Medewerker. Je bouwt goede relaties met verschillende afdelingen en helpt bij het verbeteren van IT-diensten. Dit is een kans om bij te dragen aan een hooginnovatief greenfield project.

A leading banking institution in Greater London is offering an IT apprenticeship for school leavers aiming for a career in IT support. The apprenticeship, commencing on September 7, 2026, is an opportunity to gain hands-on experience alongside a Level 3 qualification. Candidates should have strong c

We offer a salary of £27k - £29k, a flexible benefits package, generous leave, and opportunities for professional and personal growth. In this full-time role, you will provide technical support to colleagues, troubleshoot issues, and assist with service improvements. Ideal candidates will have str

The demand for newly trained and qualified IT Support professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits. We help you develop the skills required with three globally recognised qualifications, real-world project work and practical training

This apprenticeship offers competitive pay and various employee benefits, alongside the opportunity to gain a Level 3 qualification in IT. The role involves supporting the IT helpdesk, resolving user queries related to PCs, and assisting in key projects.

A leading IT training provider is offering an IT Helpdesk Technician course designed to prepare candidates for a career in IT support. Upon completing the program, students will be connected with partner companies for job opportunities. With no prior experience required, this course is perfect for p

This role requires a customer-focused technologist with strong communication skills, exceptional problem-solving abilities, and the capacity to thrive in a fast-paced trading environment. Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Se

Key qualifications include strong technical and interpersonal skills, ITIL practices knowledge, and experience with ServiceNow. This role offers a chance to impact IT service delivery positively and mentor a support team. A leading investment firm in London is seeking an experienced IT Service Deliv

The ideal candidate will have excellent communication and customer service skills, with a basic understanding of IT systems. This position offers a chance to make a meaningful impact within a collaborative team atmosphere.

This position offers a dynamic work environment where your contributions will directly impact the quality of IT services provided. An established industry player is seeking an IT Helpdesk System Supervisor to lead their global Help Desk operations. If you are passionate about customer support and th

The position offers a salary of up to £29,000 and benefits such as 26 days annual leave and a healthcare plan. Ideal candidates will have strong customer service, administration skills, and familiarity with ticketing systems. A local recruitment agency is seeking an Operations Coordinator for a tem

A leading global IT company in London is looking for a Japanese Speaking IT Helpdesk Engineer. The successful candidate will provide 1st and 2nd level IT support, manage cases, and liaise with vendors. This position is office-based, with a salary up to £35,000 per annum plus travel expenses.

Als IT Helpdesk Medewerker ben jij het eerste aanspreekpunt voor collega’s met IT-gerelateerde vragen of problemen. IT-procedures up-to-date houden, alsook documentatie over nieuwe en bestaande IT-systemen. Na verloop van tijd zullen deze extralegale voordelen verder worden uitgebreid.

A leading financial services company is seeking an experienced IT Helpdesk Analyst to join their Engineering team in London. The successful candidate will provide critical technical support to front-office users ensuring the reliability of trading systems. This role involves managing incidents, user

The firm values teamwork and provides opportunities for career development in a dynamic helpdesk environment. A growing insurance firm in England is seeking a Helpdesk Support Specialist who is fluent in Slovak.

A leading training provider in the UK offers an IT Helpdesk Technician course designed to prepare you for a career in IT Support. Upon completion, you will be connected to job opportunities in the IT industry, ensuring job readiness without the need for prior experience. Enroll now to kickstart your

A London-based charity is seeking an IT Helpdesk Officer for a full-time, permanent role based in Kings Cross. The position involves providing 1st and 2nd line IT support across various channels and maintaining IT services throughout London. Key responsibilities include resolving technical issues, m

A leading global investment bank in London seeks an IT Desktop Support specialist. The role involves providing top-notch IT service to staff and clients while managing hardware and software issues efficiently. Candidates should have over 2 years of IT experience and excellent communication skills.

The role offers flexible working conditions post-probation and opportunities for career growth within a supportive community. A national audit and consulting firm based in London is seeking an IT Support role to engage stakeholders and resolve client IT issues. Responsibilities include diagnosing IT

A global Japanese financial institution is seeking an IT Helpdesk Engineer to provide 1st and 2nd line support across the EMEA region. Responsibilities include device management, troubleshooting, and collaboration with teams. This temporary position offers a hybrid work model and requires the right

We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. Being a relatively small team, there is an opportunity for staff members to be involved with IT projects at all levels get

A financial services company in Greater London seeks an IT Helpdesk Analyst to provide first and second-line support to users in the investment banking sector. Responsibilities include managing incidents, supporting trading applications, and configuring IT systems. A Bachelor's Degree in Computing S

A London-based charity is seeking an IT Helpdesk Officer to join their team. Candidates should have experience in providing IT support, excellent communication skills, and familiarity with managing hardware. Benefits include a competitive salary, flexible hours, and a comprehensive training program.

A leading motor insurance provider is looking for an IT Helpdesk Support to join their Engineering team in London. This position offers hybrid work options and numerous employee perks, including private healthcare and growth opportunities. Candidates should have strong ownership, multi-platform IT s

This position offers valuable hands-on experience and opportunities to enhance technical skills within a multi-office enterprise setting. A technology services provider in the United Kingdom is in search of a motivated ICT Helpdesk Specialist. The role involves providing frontline technical support,

We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. Deerfoot Recruitment Solutions Ltd is acting as a

A global Japanese financial institution is seeking an experienced IT Helpdesk Engineer to provide high-quality 1st and 2nd line support across EMEA. This is a temporary position with the potential for permanence. The role offers a hybrid work model and requires someone who can manage incidents, perf