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Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include: • Ensuring tickets are resolved in accordance with service level agreements (SLAs), • Always providing excellent customer service, striving to exceed client and business expectations, • Liaising with other internal departments and external partners to resolve tickets when required, • On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers for site visits when problems cannot be resolved remotely The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation. About you We are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, excellent customer service skills are required for this position. The role is fast-paced, and the ability to prioritize and manage multiple conflicting deadlines is essential. Key qualities for success in this role include strong problem-solving skills and attention to detail. Regular communication with internal and external stakeholders of all levels will be required, so excellent written and verbal communication skills are important. Job Types: Full-time, Permanent

Role: IT Support Technician (3 month FTC) Location: Oxford Salary: £30,000 ?Profile Planet Recruitment are proud to be working with a leading global provider of elite summer schools. If you've worked in a 1st/2nd line support environment and are available immediately, this could be a great fit. The IT Support Technician will play a critical role in ensuring all technology, devices, and systems are effectively deployed, maintained and supported. This role combines project coordination, IT operations, and on-the-ground delivery across multiple UK locations. Key Responsibilities • Support the planning, delivery and support of IT & Telecoms systems and infrastructure projects across multiple summer school campuses., • Coordinate the procurement of campus IT & Telecoms equipment, including laptops, mobile phones, printers, and related accessories., • Manage the setup, configuration, and allocation of laptops and mobile devices to staff across summer delivery teams., • Support the setup and maintenance of campus IT & Telecoms infrastructure, including:, • WiFi configuration and troubleshooting, • Printer procurement, setup, and on-site support, • Phone systems and calling routes, including emergency phone setup, • Act as the first point of contact for IT support queries, triaging inbound helpdesk calls and emails and escalating issues where necessary. Desirable experience: • Experience in IT support, systems administration, or technical operations., • Experience with Google Workspace administration., • Experience supporting events, education programmes, or multi-site operations., • Familiarity with device management and/or networking basics., • Experience working in a helpdesk or support environment. If you feel you have the right skill set and available immediately - please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Would you like to work with a trail blazing software house? Maintaining internal and cloud environments and building on your sys admin skillset with support from some of the most talented experts in our sector? We are Preservica and we are changing the way organisations safeguard their digital information. Our projects are at the razor's edge of commercial software solutions addressing the need for smart digital preservation technologies. As a world-leader in digital preservation, our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe. To maintain our growth we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking for a Systems Administrator with a passion for technical excellence who wants to take their career to the next level and make a real difference to our company. About You A true team player, you are a technology enthusiast who takes pride in maintaining a multitude of systems and resolving users issues. With a passion to learn and build on your knowledge and capabilities especially with new technologies, you communicate well at all levels and through all channels. You will need to be self-motivated, highly organised and able to multitask and prioritise. The Role Your primary role will be to provide internal Help Desk support to 130+ staff, extending to supporting and maintaining our Internal Systems which are mostly cloud hosted, but we also operate a minimal local infrastructure. You will be maintaining our local network including firewall, VPN, Wi-Fi and Active Directory services. Other responsibilities will include administering our Azure and Microsoft 365 environment, managing end user devices and endpoint security, onboarding new starters and helping keep our Information Security Management System records and procedures up to date. As the role evolves there will also be additional project work that requires research, planning and implementation as we evolve the future direction of our Internal Systems. We are also keen to automate any processes that will increase efficiency in the future. Knowledge & Experience: We do not require you to have experience in all the areas listed below but you should have strong working knowledge and experience in some and be keen to learn others. • Previous experience of working as part of an IT helpdesk supporting users and managing Windows 10 /11 and Mac devices., • Maintaining Microsoft 365 environment including Azure Entra, Exchange, SharePoint and Teams., • Managing end user devices with MDM platforms such as Intune / Microsoft Endpoint Management., • Day-to-day administration of internal infrastructure including Windows Server, Active Directory, DNS, DHCP, Wi-Fi, VPN and endpoint security., • Process automation with scripting using languages like PowerShell and Power Automate., • Knowledge of security frameworks and certifications such as BSI 27001 and Cyber Essentials., • Experience of managing, investigating and resolving vulnerabilities Package As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth. The role will require you to be in the office in Abingdon on a regular basis but will incorporate the opportunity to work some time from home once you are up and running. Preservica are an Equal Opportunities Employer

IT Engineer (On-Site, Fixed Term Contract) Location: Oxford (On-site, 5 days per week) Salary: £28,000 – £30,000 + benefits Benefits: Pension scheme + perks package Our client, a leading managed service provider specialising in the education sector, is hiring an IT Engineer to deliver dedicated on-site support within a school environment. This role offers the opportunity to act as the trusted face of IT, providing hands-on support while working alongside a wider engineering and service delivery function to ensure a stable, secure, and high-performing IT environment. What you’ll do: • Deliver day-to-day on-site IT support to staff and students, • Act as a visible, approachable IT presence across the school, • Manage and prioritise helpdesk tickets in line with SLAs, • Support classroom technology and digital learning tools, • Maintain user devices, accounts, and core systems You’ll work closely with central engineering teams, service delivery management, and third-party suppliers to ensure consistent service and continuous improvement. What we’re looking for: • Strong 1st line IT support experience in a user-facing role, • Solid troubleshooting skills across hardware, software, and user issues, • Experience with Microsoft 365, including user account management, • Understanding of basic networking (DNS, DHCP, IP addressing), • Experience supporting devices, printers, and AV equipment The ideal candidate will bring a proactive, service-focused mindset, excellent communication skills, and enjoy working in a structured, user-centric environment. Why join? • Opportunity to work in a well-supported on-site role with backing from a wider IT function, • Exposure to education-focused technology environments, • Long-term fixed-term contract (3 years) offering stability, • Collaborative and service-driven culture Apply now to play a key role in delivering exceptional IT support within a growing education-focused environment.

A growing IT solutions provider is looking to add an IT Support Engineer to its internal helpdesk team, supporting SME clients across Oxfordshire and the Thames Valley.

Helpdesk Operative - Headington £13.83 per hour | Temporary (ongoing) | 24/7 shift rota - days, nights, weekends Manpower is recruiting Helpdesk Operatives to join our client's expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast‑paced environment. Currently recruiting for Tuesday - Saturday 11.00 to 19:30. Key Responsibilities Provide professional and efficient customer support via phone, email, and other communication channels. Log, prioritise, and resolve incoming enquiries using customer service software. Troubleshoot and resolve issues promptly while maintaining a calm and positive approach. Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions. Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.About You Minimum 1 year of customer service experience (helpdesk or similar environment desirable). Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software. Excellent verbal and written communication skills, with strong problem‑solving ability. Able to work a 24/7 shift pattern, including days, nights, and weekends as required. Customer‑focused, organised, and calm under pressure.What's on Offer Competitive hourly rate of ...

Are you passionate about providing high quality IT support? Do you thrive in a dynamic environment where no two days are the same? SOCIT (Shared Oxford Colleges Information Technology), serving several prestigious Oxford Colleges, is seeking a dedicated Computing Technician to join our team. Please include a covering leter when submitting your CV. Role Summary: SOCIT delivers essential IT services to several prestigious Oxford Colleges. As a Computing Technician, you'll play a vital role in providing 1st and 2nd line support to our community, ensuring minimal disruption and exceptional service levels. Reporting to the Helpdesk Manager, you'll have the opportunity to work alongside a team of passionate professionals and contribute to exciting projects. Key Responsibilities: Provide a high standard of 1st and 2nd line support via email, telephone, or in person, resolving technical issues efficiently and professionally. Support users across Windows, MacOS and mobile platforms, with a particular focus on Microsoft 365 services, authentication, and access management; Troubleshoot and resolve common issues relating to identity and access (SSO, MFA, account access), Desktop software and applications, Connectivity (WiFi and network access), Email and collaboration tools * Use the SOCIT Helpdesk (ticketing) system, resolve support calls in a timely efficient manner. Responsible for prioritising work effectively, triage ...

IT Support Engineer A growing IT solutions provider is looking to add an IT Support Engineer to its internal helpdesk team, supporting SME clients across Oxfordshire and the Thames Valley. This is a varied, hands-on role where you'll be involved in everything from day-to-day user support through to infrastructure, cloud, networking and security-related issues. It would suit someone who enjoys problem-solving, speaking with customers and building broader technical experience within an MSP-style environment. The Role You will be supporting a range of clients across Microsoft, desktop, server, networking and cloud environments. The role will involve fault diagnosis, ticket ownership, system maintenance and working closely with customers to ensure issues are resolved efficiently and professionally. There will also be opportunities to get involved in wider technical enquiries, project-related work and continuous improvement across client environments. Responsibilities • Providing telephone, email and remote support to customers, • Diagnosing and resolving desktop, server, cloud and network issues, • Supporting Microsoft 365, Exchange, Windows desktop and Windows Server environments, • Handling IT administration requests and routine system maintenance, • Taking ownership of tickets and keeping customers ...

2nd Line Helpdesk IT Support Engineer Oxfordshire £20,000 – £28,000 DOE About the Company Our client is a well-established IT solutions provider delivering managed IT services to SMEs throughout Oxfordshire and the Thames Valley. Their expertise spans network security, cloud services, email platforms, and multi-site infrastructure support, with a strong reputation for technical excellence and outstanding customer service. The Opportunity Due to continued expansion, our client is seeking a motivated 2nd Line Helpdesk IT Support Engineer to join their growing support team. This varied position will involve diagnosing, troubleshooting, and resolving technical issues across a wide range of technologies, including connectivity, Microsoft environments, email systems, antivirus platforms, firewalls, and server infrastructure. You’ll also have the opportunity to support technical pre-sales enquiries, providing valuable exposure to multiple areas of IT and managed services. Key Responsibilities Deliver remote technical support via phone, email, and remote access tools Carry out routine IT administration and system maintenance tasks Manage support tickets from initial response through to resolution Troubleshoot and resolve technical issues, escalating where necessary Respond to customer queries in a professional and timely manner Liaise with third-party vendors and service providers Prepare reports and documentation for clients and internal teamsAbout You The ideal candidate will be a strong communicator who enjoys working collaboratively within a close-knit team while also being confident managing their own workload. You’ll be proactive, organised, and passionate about IT, with strong troubleshooting abilities and a desire to continuously develop your technical skills. Education & Qualifications Minimum of 5 GCSEs 2 A-Levels (or equivalent) Additional IT qualifications, certifications, or training would be beneficialSkills & Experience Required Previous experience in IT support, ideally within a helpdesk or MSP environment Strong knowledge of Microsoft Windows Desktop, Office, and Server technologies Excellent communication skills, both written and verbal Strong analytical and problem-solving skills Ability to prioritise tasks and manage time effectively Professional, self-motivated, and customer-focused approach Eagerness to learn new technologies and expand technical expertise Experience creating technical reports and documentationDesirable Technical Experience Desktop Windows 10 & 11 Professional Microsoft Office Applications Microsoft 365 / Office 365 Microsoft Intune macOS Apple iOS Antivirus, EDR & XDR solutions SaaS backup platformsServer Windows Server 2016–2025 Microsoft Azure Hosted Microsoft Exchange Remote Desktop Services VMware Backup solutions including Datto, Veeam, and similar technologiesNetworking Switches, routers, and wireless networking Firewall appliances such as WatchGuard Internet connectivity troubleshooting IPSec and SSL VPNs DNS and DHCPThis is a fantastic opportunity for someone looking to build their career within a growing MSP, gaining hands-on exposure to a broad range of technologies and client environments. To apply, contact Kylie Richards at (url removed) or call (phone number removed)

Job Title: Asda Fire and Security Technician Location: Oxford Contract Type: Permanent Working Hours: 42.5 per week Salary: £39,199.29 Basic Salary (Inclusive of Standby Payment) Benefits: Overtime, 33 Days Holiday, Private Pension, Private Health Care, Life Insurance, Employee Discounts,Specialist Tools Provided, Company Vehicle, IT Equipment, Refer a Friend Bonus, Discounts and Cashback at hundreds of supermarkets and retailers. Due to continued success and exciting growth within our business, we’re expanding our team to support new client contracts across the UK. You’ll become part of a supportive, collaborative team where your contribution is valued, development is encouraged, and there are genuine opportunities to progress as the business continues to grow nationwide. We have an exciting opportunity for a Fire & Security Technician role. This position is responsible for carrying out repairs and planned preventative maintenance of fire & security equipment across Asda sites. Key Accountabilities: • To undertake maintenance and repairs in accordance with KPIs set by the customer including, but not limited to response, repair, first fix, and closure., • To ensure all planned, reactive and statutory works designated to a CCTV engineer is carried out in accordance with contractual obligations as set out in the City FM Bookcase., • To complete the PPM works within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures and satisfactory standards., • To respond promptly to service call requests from the Helpdesk during normal hours and when on call. For avoidance of doubt out of hours will be referred to the specialist in the first instance., • To identify non-repairable faults in equipment and propose corrective course of action. Knowledge, Skills and Abilities: Essential: • GCSE standard, • Electrical Competency Qualification (NVQ/City & Guilds), • CCTV IP/analogue systems, • Fire alarm systems Desirable: • IPAF licence holder (training will be provided) The ideal candidate: • Ability to work with minimum supervision, • Communication skills (written and verbal), • Full driving licence, • Ability to distinguish colours to the standard required for maintenance and repair of electrical/ electronic equipment and appliances

Benefits include an on-site gym, free refreshments, and company social events throughout the year. We are seeking a motivated individual with essential skills in networking, hardware, and communication. The Apprenticeship Guide is looking for an IT Apprentice in South Yorkshire to manage support tic

IT Helpdesk & Security Engineer. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. Capability to support in‑person users with technical troubleshooting and hands‑on support (e.

With strong knowledge in Windows and Microsoft 365, you'll handle user support and system administration while embracing automation for efficiency. This role offers career development, training time, and the flexibility to work from home after onboarding. Preservica is seeking a Systems Administrato

The position offers a starting salary of £20,000 and various benefits including extra holiday for your birthday and study support. The Apprenticeship Guide is hiring an IT Support Apprentice based in South Yorkshire. This role involves acting as the first point of contact for IT support, logging in

This role requires a genuine interest in IT, with an emphasis on staying updated with evolving technologies. The ideal candidate should possess basic IT knowledge, excellent communication skills, and an organised approach, as you'll liaise with staff across the organisation. United Kingdom as part o

SEGA Europe Ltd in London seeks an IT Helpdesk & Security Engineer to provide technical assistance and support security measures. Ideal candidates should possess a Bachelor's Degree in Cyber Security, with strong experience in Windows systems, Active Directory, and proficiency with Microsoft 365. Th

G-NIUS | Powered by Goodman Masson is seeking an IT Helpdesk Support professional in Greater London. Responsibilities include troubleshooting hardware and software issues, providing first-line support to users, and setting up equipment. Candidates should have a minimum of 2 years' experience in IT s

The position offers a salary between £27,000 and £32,000 based on experience, a company pension scheme, and benefits such as private medical insurance and career development opportunities. Newburgh Networks in Dorset is seeking a skilled Helpdesk Engineer to join its well-established IT support te

Ideal candidates will possess strong organizational skills and a proven ability in customer service, while multitasking effectively in a fast-paced environment. Go-Fix Mechanical & Drainage Services based in Ash, England, is looking for a Helpdesk Administrator to join their team. This role involves

SEGA Europe in Greater London is seeking an IT Helpdesk & Security Engineer to provide first-line technical assistance and support. Responsibilities include monitoring incidents, providing user support, and managing cybersecurity incidents. The role offers a vibrant work environment with access to v

O365 Desktop Tools (Outlook, Word, Excel, etc )Network Infrastructure Understanding and TroubleshootingServer Management / Patch ManagementBackup / Restore (Tape, Virtual)The successful individual will have the following attributes:Enthusiastic approach to problem solvingCommunication: Telephone man

IT Helpdesk & Security Engineer. Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain and, where appropriate, escape escalation. You will provide exceptional support and collaborate with the Cyber Security team to triage

The position offers a comprehensive benefits package, including private healthcare and pension schemes, along with competitive salaries and bonuses. SEGA is looking for an IT Helpdesk & Security Engineer for a 12-month FTC at Creative Assembly in Horsham, UK. This on-site role involves providing fro

Key responsibilities include 1st and 2nd line support, managing hardware/software deployment, and ensuring effective operation of the IT Helpdesk. This permanent, full-time position offers benefits such as a generous holiday allowance and pension scheme. The ideal candidate has at least one year of

Act as first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain, and escalate incidents. Bachelor’s Degree in Cyber Security or a security‑focused certification. Awareness of common attacker techniques (MITRE ATT&CK) and basic lo

Wasserman-Media-Group-LLC is seeking an IT Support professional in Greater London. We expect a candidate with an enthusiastic approach to problem-solving, excellent communication skills, and experience in systems like Active Directory, Office 365, and the Fresh Service ticketing system. This is a fa

We are seeking a dedicated IT Support Technician to deliver a high-quality, ITIL-aligned support service across the SYNLAB UK & Ireland Group. You will play an important role in supporting the effective management of Pathology IT services, while maintaining the integrity, performance, and reliabilit

This position offers an opportunity to contribute effectively to IT operations within a respected company. Requirements include being a British Citizen and achieving security standards. PUK Penny & Giles Controls Limited is seeking an IT Technician located in Wimborne, UK.

Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Can you communicate effectively over the phone with individuals of varying IT expertise?. We'll equip you with the t

The role involves assisting users with IT issues, managing software installations, and collaborating with global IT teams. The ideal candidate should have a bachelor's degree in IT, strong technical knowledge, and experience in a busy IT service desk environment. We offer a diverse work environment

Strong multitasking abilities and excellent communication skills are key, along with a proactive attitude and a genuine interest in technology. The role comes with attractive benefits, including private medical insurance and a pension scheme. Ducker Systems Ltd is looking for a driven Tier 1 Custome

Sharp Brains Solutions is seeking an experienced Onsite Helpdesk Engineer in London to deliver first and second line IT support, particularly in Financial Services and Banking environments. The role requires troubleshooting various devices, managing incidents, and ensuring compliance with security p

It’s the best of both worlds: classic IT helpdesk meets hands‑on security engineering, rolled into one. ITIL Foundation certified (v3 or v4), with the ability to demonstrate a clear understanding of IT service management principles. Highly organised and adaptable, with the ability to manage comp

Minimum 2 yearsexperience in IT Helpdesk / IT Support. We are currently looking for an IT Helpdesk Support professional on behalf of our client, a global sports and entertainment network. Providing first-line IT helpdesk support to office users.

The firm values teamwork and provides opportunities for career development in a dynamic helpdesk environment. A growing insurance firm in England is seeking a Helpdesk Support Specialist who is fluent in Slovak.

This role emphasizes flexibility in work and offers various benefits including competitive salary, life assurance, and private healthcare. SEGA Europe Ltd is seeking a qualified IT Support Technician based in London to provide essential technical support and manage user devices. The role covers inci

ITサービス企業にて、ロンドンの顧客先常駐となる IT Systems & Helpdesk Lead を募集しています。 本ポジションでは、お客様のITチームのテクニカルリーダーとして、ヘルプデスク運営、PC・ネットワーク環境の設計構築、プロジ�

This role combines traditional IT support with hands-on security engineering. SEGA Europe is seeking an IT Helpdesk & Security Engineer in Stratford, London. Responsibilities include monitoring incidents, supporting users, and ensuring system security.

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career

IT certifications (PC, Server, Network, ITIL). Provide 1st and 2nd line IT support via email, phone, remote access, and onsite support. Assist with pre‑sales and post‑sales support activities when required.

The Francis Crick Institute is looking for an ITO Support/Service Desk/Helpdesk Engineer to provide 1st and 2nd line IT support for over 3,000 users. The ideal candidate should have experience in IT helpdesk, strong communication skills, and relevant qualifications like CompTIA A+. This role involve

ITIL Foundation certified (v3 or v4), with a clear understanding of IT service management principles. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. As an IT Helpdesk & Security Engineer at SEGA Europe Ltd, based at our London HQ, you’ll be th

Experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. Building, configuring, and maintaining desktop and laptop systems, peripherals, and network connectivity within trading environments. Providing first and second-line IT support to Front O

A leading global IT company in London is looking for a Japanese Speaking IT Helpdesk Engineer. The successful candidate will provide 1st and 2nd level IT support, manage cases, and liaise with vendors. This position is office-based, with a salary up to £35,000 per annum plus travel expenses.

Key qualities include strong communication skills and a team-oriented approach. Experience with ticketing systems and various hardware setups is essential. Team: SME Management EMEA Limited in Greater London is seeking a skilled individual for a technical support role.

Candidates should have experience in Helpdesk or L1 IT Support roles, strong knowledge of Windows and Mac desktops, and familiarity with Microsoft 365. The role involves working closely with end users to log, manage, and resolve incidents while proactively monitoring IT issues. This role offers the

The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta’s identity framework. We are committed to

This position offers full training, making it suitable for new entrants into IT support or experienced professionals. Additional perks include competitive pay, overtime opportunities, and career progression within a growing team in a modern office environment. United Cerebral Palsy of Georgia is loo