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?? Hinckley (Hybrid working available)?? Full time, Permanent Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other. We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional, dedicated local estate agents. At Yopa, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence and be frank and fearless. The Opportunity We are looking for a proactive IT Support Engineer to join our growing team. This is an excellent opportunity to play a key role in maintaining and improving our IT infrastructure, supporting colleagues across the business, and contributing to a high performing IT function. Working closely with the IT Manager, you will provide hands on technical support, help drive system reliability, and ensure a seamless user experience across all technology platforms. You will also be instrumental in onboarding new employees, ensuring they have the tools and access needed from day one. If you enjoy solving problems, working with modern technologies, and delivering excellent service, this role offers strong development opportunities within a supportive, forward thinking environment. Key Responsibilities * Provide first line and second line support for Microsoft 365, collaboration tools, and business systems * Diagnose and resolve hardware, software, and network issues both remotely and in person * Install, configure, and maintain laptops, desktops, mobile devices, and peripherals * Manage user accounts, permissions, and access via Active Directory and Entra ID * Support employee onboarding and offboarding, including device setup and secure deactivation * Manage and prioritise IT helpdesk tickets to ensure timely resolution * Maintain accurate IT asset records and manage equipment stock levels * Create and update technical documentation and knowledge base articles * Escalate complex issues where required and communicate effectively with stakeholders * Support IT security best practices and ensure compliance in all activities * Assist with system access checks for AWS environments to support business continuity About You You will bring a strong technical foundation combined with excellent communication skills and a genuine passion for delivering high quality IT support. Essential Skills & Experience * Proven experience in an IT support or helpdesk environment * Strong troubleshooting skills across hardware, software, and networks * Experience with Windows 10/11, Microsoft 365, Azure, and Active Directory / Entra ID * Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) * Experience managing user accounts, permissions, and device provisioning * Experience supporting onboarding and offboarding processes * Strong organisational skills and attention to detail * Ability to work both independently and collaboratively * A proactive, solutions focused approach with a commitment to excellent service Desirable * Experience with Microsoft Intune * Exposure to AWS or other cloud platforms * Knowledge of virtualisation technologies (VMware or Hyper V) * Experience supporting hybrid or remote working environments * Familiarity with Cisco Meraki networking * Experience with IT ticketing systems and asset management tools * Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications Life at Yopa * Annual salary circa £28-30k * Participation into Company Short-Term Incentive Plan (10%) * Dedicated training and development * Service discounts - for you your family and friends! * Sickness & mental health support - to provide you with peace of mind * Refer-a-friend bonus scheme - if you recommend us as a place to work * Hybrid working - to support flexibility * Wellbeing discounts - across food, retail and travel * Generous holiday allowance - to switch off and relax * Performance bonus' - to increase earning potential * Company socials - to get away from the everyday and celebrate our successes Good luck!

Facilities Assistant Permanent Full Time Leek Wootton Salary £27,204.00 - £29,859.00 Those currently eligible on the redeployment register will be given prior consideration. To support the Facilities Managers with their day-to-day activities. Monitor, measure and react to the helpdesk tasks. Maintain effective working relationships with Contractors, Suppliers and any other 3rd party services. Provide assistance, as directed by the Facilities Managers. Main Responsibilities: Act as the local point of contact/liaison for service areas, suppliers and consultants, monitor on-site day to day activities and minor works, including the safety and quality of the works of contractors, suppliers and report on activities in these areas, under the direction of the Facilities Managers. Maintain customer contact, providing a point of contact for the facilities service, provide support to the Facilities Managers. Report to the Helpdesk all required repair works, which is beyond the competence of the post holder, once directed by the Facilities Managers. Provide services across the Estate, relating to fire alarm tests, fire extinguisher checks, water hygiene and inspections. Carry out weekly and monthly statutory testing and safety checks, and any other duties within the scope of works, as directed by the Facilities Managers. Identify and report building faults via the helpdesk, where appropriate. To provide updated and timely information for the Computer Aided Facilities Management System (CAFM) so that accurate records are maintained across the Estates. Conduct DSE assessments to identify the potential health risks to DSE users and ensuring users’ workstations are set up ergonomically reducing the risk of pain, injury, and fatigue, such as repetitive strain. Provide guidance and advice to users to ensure they use their DSE correctly. Account for additional needs such as disabilities, and identify where additional expertise is required by referring on, such as assessments by Occupational Health, neurodiversity experts, etc. To arrange and coordinate movement of furniture and equipment throughout the Estate. Supply assistance for the Facilities Managers as and when directed. Undertake basic DIY across the estate as and when required. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Special Conditions: Occasional weekend working Regular travel throughout Warwickshire Required to wear a uniform Full and clean driving license Frequent Physical Effort required: Manual handling of equipment / furniture. Completion of building fabric repair works. Unpleasant Working Conditions: Potential exposure during plumbing and drainage works. Working outside in inclement weather conditions. Person Specification: Knowledge: Essential: Educated to GCSE standard (5 A – C including English Language and Maths) Competent in the use of IT, including Microsoft packages or equivalent Desirable: Formal qualifications or equivalent experience in building related work to include one / a number of the following: Painting, decorating, roofing, plastering, tiling, flooring, joinery, masonry, basic plumbing, welding and general repair / maintenance work, or time served experience in one / a number of the above skills including general repair work. Experience: Experience in the practical application of Health & Safety legislation Experience of building fabric related works or projects Key Skills: Exceptional customer focus and service skills. ICT competent in the use of Microsoft applications

Customer Service Advisor About KES Lighting & Home KES Lighting & Home is one of the UK’s leading online lighting retailers, supplying thousands of products to both trade and retail customers nationwide. With over 41 years in the lighting industry, we’ve built a reputation for quality products, competitive pricing, and expert knowledge. We’re a fast-moving, ambitious business going through an exciting period of growth and modernisation. We’re investing in new systems, smarter processes, and better ways of working — and we need people who want to be part of that journey, not just along for the ride. The Customer Service Advisor Role This is not a ticket-processing role. We’re looking for an experienced, driven Customer Service Advisor who will help us deliver best-in-class service to every customer, every time. You’ll be the voice of KES for our customers — handling enquiries, resolving issues, managing returns, and ensuring every interaction leaves the customer confident they’re in good hands. You’ll work closely with our existing Customer Service Advisor, our sales team, warehouse, and operations to make sure nothing falls through the cracks. But more than that, we want someone who thinks about why problems happen in the first place and helps us stop them recurring. If you see a process that’s broken, we expect you to flag it and help fix it. This is a demanding, customer-facing role in a high-volume ecommerce environment. The pace is fast, the standards are high, and the variety is constant. If that excites you, read on. Customer Service Advisor Key Responsibilities • Respond to customer enquiries promptly and professionally via email, phone, and our helpdesk platform (Freshdesk), • Own customer issues from first contact through to resolution — no passing the buck, • Process and manage returns, refunds, replacements, and delivery queries efficiently and accurately, • Liaise with suppliers, couriers, and internal teams to resolve issues and keep customers informed, • Handle both trade (B2B) and retail (B2C) customers, understanding the different expectations and requirements of each, • Identify recurring issues, feed back to the team, and contribute to process improvements, • Help build and maintain our customer service knowledge base, canned responses, and standard operating procedures, • Maintain accurate records in our systems (Freshdesk, Odoo ERP) to ensure full visibility across the team, • Provide cover and handover support across the customer service function to ensure seamless continuity What We’re Looking For from the Customer Service Advisor Essential • Proven experience in a customer service role, ideally within ecommerce, retail, or trade environments, • A natural communicator who writes clearly, professionally, and with warmth, • Resilient under pressure with the ability to manage multiple open issues simultaneously without dropping the ball, • Proactive and solutions-oriented — you don’t just resolve the ticket, you think about how to prevent the next one, • Comfortable working in a fast-paced, growing business where things change and improve constantly, • Strong attention to detail, particularly when processing returns, refunds, and order amendments, • Confident handling difficult conversations with professionalism and composure, • Genuinely motivated by delivering excellent service — it matters to you when a customer has a poor experience Desirable • Experience with helpdesk platforms such as Freshdesk, Zendesk, or similar, • Familiarity with ERP systems (we use Odoo, but full training will be provided), • Experience working with both B2B and B2C customers, • Knowledge of the lighting, home, or interiors industry, • Experience with marketplace customer service (eBay, Amazon) What We Offer for the Customer Service Advisor • A key role in a well-established, growing business with real opportunity to shape how we serve our customers, • Full training on all systems and processes — we’ll invest in getting you up to speed properly, • A supportive, small team where your contribution is visible and valued from day one, • Modern tools including AI-assisted customer service technology to help you work smarter, • The chance to genuinely improve things — we actively want your input on how we can do better, • Company pension, holiday entitlement, and a friendly working environment A Note on What We Expect We’re honest about what this role demands. KES is a business that’s growing fast and raising the bar on how we operate. We’re not looking for someone who’s happy to sit back and process tickets on autopilot. We need someone who takes pride in their work, holds themselves to a high standard, and wants to be part of building something better. If you’re the kind of person who gets frustrated by poor service when you’re a customer, and channels that frustration into making sure your own customers never feel that way — we want to hear from you. How to Apply Please send your CV and a brief cover letter explaining why this role appeals to you and what you’d bring to KES Lighting & Home. No agencies, please

The demand for newly trained and qualified IT Support professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits. We help you develop the skills required with three globally recognised qualifications, real-world project work and practical training

A leading motor insurance provider is looking for an IT Helpdesk Support to join their Engineering team in London. This position offers hybrid work options and numerous employee perks, including private healthcare and growth opportunities. Candidates should have strong ownership, multi-platform IT s

Within our IT Helpdesk Technician career programme, you will:. CompTIA ITF+, CompTIA A+ & Forescout FSCA (with an exam resit included). The demand for newly trained and qualified IT Support professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits

This position offers a dynamic work environment where your contributions will directly impact the quality of IT services provided. An established industry player is seeking an IT Helpdesk System Supervisor to lead their global Help Desk operations. In this role, you will oversee the helpdesk environ

This position offers valuable hands-on experience and opportunities to enhance technical skills within a multi-office enterprise setting. A technology services provider in the United Kingdom is in search of a motivated ICT Helpdesk Specialist. The role involves providing frontline technical support,

This role involves monitoring and resolving technical issues, collaborating with third-party suppliers, and contributing to IT projects. Join a forward-thinking company as a Junior IT Engineer, where you'll provide essential hardware support and manage IT equipment. Be part of a team that values inn

An established IT solutions business is seeking an IT Helpdesk Technician for its Derby office. Responsibilities include diagnosing hardware issues and managing logistics. Ideal candidates will have experience in IT Support and strong communication skills.

Als IT Helpdesk Medewerker ben jij het eerste aanspreekpunt voor collega’s met IT-gerelateerde vragen of problemen. IT-procedures up-to-date houden, alsook documentatie over nieuwe en bestaande IT-systemen. Je biedt ondersteuning aan eindgebruikers, onderhoudt de hardware, software en netwerksyste

IT Helpdesk Technician Derby Permanent £27,000 Base + Benefits. IT Helpdesk Technician needed for an established + expanding IT solutions business based in Derby. Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing / supporting IT equipment and hardware.

We're looking for a friendly 1st Line IT Helpdesk Analyst to join the internal IT team of a well‑run business with around 350 users on a 3‑month contract. The helpdesk supports industry‑specific software and day‑to‑day IT needs across the business. Please apply for this IT Helpdesk Analyst

We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. Being a relatively small team, there is an opportunity for staff members to be involved with IT projects at all levels get

A global Japanese financial institution is seeking an IT Helpdesk Engineer to provide 1st and 2nd line support across the EMEA region. Responsibilities include device management, troubleshooting, and collaboration with teams. This temporary position offers a hybrid work model and requires the right

A technology recruitment firm in Greater London is seeking an IT Helpdesk Analyst to provide first and second-line support in a hybrid working environment. Candidates must have a minimum of one year of IT support experience, particularly with MACs, and possess strong communication skills. This posit

Job Title: IT Helpdesk Analyst - Investment Banking. This role requires a customer-focused technologist with strong communication skills, exceptional problem-solving abilities, and the capacity to thrive in a fast-paced trading environment. Proven experience in IT Helpdesk or Desktop Support, ideall

This office-based role offers a pay rate of £18 per hour, requiring effective communication skills and a background in IT or Computer Science. A higher education provider in Central London is seeking a personable Graduate IT Support Analyst for a 6-week temp contract.

Key responsibilities include resolving login issues, assisting with laptop initial setups, providing in classroom IT support, and ensuring that every request is effectively logged and managed. Graduate IT Support Analyst – Helpdesk – 6 week temp contract – Central London. A well established, h

A leading financial services company is seeking an experienced IT Helpdesk Analyst to join their Engineering team in London. The successful candidate will provide critical technical support to front-office users ensuring the reliability of trading systems. This role involves managing incidents, user

Working as a Service Desk Engineer / 1st Line Support IT Helpdesk Analyst you will provide first and second line IT support, handling helpdesk queries, troubleshooting issues and delivering excellent customer service. We have a fantastic new job opportunity for a Service Desk Engineer / 1st Line Sup

A leading training provider in the UK offers a comprehensive IT Helpdesk Technician course designed to prepare you for a rewarding career in IT support. Ideal for individuals with communication skills and a passion for IT, this program welcomes applicants from all backgrounds. With over 100 hours of

Delivering a quality IT experience in-line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential). Ensure that auditable activities are carried out in a timely manner in accordance with their specified criteria, for exampl

Een internationaal verpakkingsbedrijf in Londen is op zoek naar een IT Helpdesk Medewerker. Je bouwt goede relaties met verschillende afdelingen en helpt bij het verbeteren van IT-diensten. Dit is een kans om bij te dragen aan een hooginnovatief greenfield project.

We encourage and welcome applications from people with a disability, people from minority ethnic backgrounds, and people from the LGBTQIA+ community. With over 100 years of history, we are looking for a proactive IT Support Manager to lead our newly created IT support function and ensure our team ha

This position offers up to £35,000 and the possibility of hybrid working arrangements. A leading recruitment agency is looking for a Helpdesk Team Leader based in Ilkley. Ideal candidates should have experience in a technical support environment and a strong understanding of IT systems.

The ideal candidate should have experience in desktop support or IT helpdesk within the financial industry. A global Japanese financial institution is seeking an IT Helpdesk Engineer in London. Experience in desktop support or IT helpdesk within the financial industry.

The position offers competitive salary and an excellent benefits package, including discounts and development opportunities. A leading charitable leisure trust in East Hoathly seeks a 1st Line Technical Support professional to be the first point of contact for IT issues. The ideal candidate must hav

IT helpdesk or technical support, with the ability to perform basic troubleshooting and assist with more complex technical issues when required. This role offers valuable hands‑on experience in IT operations and opportunities to grow technical skills while contributing to the stability and securit

Provide 1st and 2nd line IT support to end users across EMEA for Windows devices, mobile devices (iOS/Android), VDI (Citrix), applications and peripherals via onsite and remote support. A global Japanese financial institution is seeking an IT Helpdesk Engineer in London. The ideal candidate should h

A leading global IT company in London is looking for a Japanese Speaking IT Helpdesk Engineer. This position is office-based, with a salary up to £35,000 per annum plus travel expenses. The successful candidate will provide 1st and 2nd level IT support, manage cases, and liaise with vendors.

A reputable recruitment agency is seeking a Technical Support / Helpdesk Team Leader to oversee a team in Ilkley. Candidates should have experience in a similar position, strong communication skills, and a desire to develop technical capabilities. This role offers a competitive salary of up to £35,

This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices. An established industry player is seeking an experienced IT Technical Manager to lead a global technical team and enhance IT s

Nice-to-Have:- Experience in installation, configuration, and integration of Systems (Hardware)- Scripting and API Management- CCNA or relevant certifications- Familiarity with ITIL principles and hands-on experience working with an ITSM platform. London - United Kingdom # IT Helpdesk Support## Over

A leading banking institution in Greater London is offering an IT apprenticeship for school leavers aiming for a career in IT support. The apprenticeship, commencing on September 7, 2026, is an opportunity to gain hands-on experience alongside a Level 3 qualification. Candidates should have strong c

Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune. Collaborate with infrastructure, networking, and application support teams to ensur

Delivering a quality IT experience in line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential). All round IT Technical Manager with at least 3 years’ experience in a similar role supporting 6000+ staff, managing a glo

An educational organization in Greater London is seeking an experienced IT Technician to join their IT team. The successful candidate will be responsible for managing IT services, responding to ICT support requests, and providing maintenance for all IT hardware and services. This role offers 25 days

A global Japanese financial institution is seeking an experienced IT Helpdesk Engineer to provide high-quality 1st and 2nd line support across EMEA. This is a temporary position with the potential for permanence. The ideal candidate should possess desktop support experience within the financial sect

We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. Assist with pre‑sales and post‑sales activities related to helpdesk proposals. Japanese Speaking

This apprenticeship offers competitive pay and various employee benefits, alongside the opportunity to gain a Level 3 qualification in IT. The role involves supporting the IT helpdesk, resolving user queries related to PCs, and assisting in key projects.