Trabajos it helpdesk en EdinburghCrear alertas

About Systal: \n Systal Technology Solutions is a global technology company that helps large organisations improve, secure and transform their IT systems. We specialise in managed network, cloud and security services, supporting businesses in over 90 countries and managing more than 200,000 technology assets worldwide. Our work helps organisations operate more efficiently, stay secure, and use technology to drive innovation and growth. \n Our mission is to be the world’s most trusted technology services partner, helping organisations unlock the full potential of their technology. \n About the role: \n As an IT Engineer Apprentice you will act as the first point of contact for IT support, helping colleagues resolve technical issues and ensuring systems run smoothly day to day. You will have the opportunity to develop strong helpdesk, troubleshooting and systems knowledge while building experience within a global technology environment. You will become a key systems superuser, supporting colleagues with core business applications and collaborating with wider technical teams to deliver excellent service and continuous improvement. \n Responsibilities: \n\n • Act as the first point of contact for IT support queries, providing 1st line support for desktops, laptops, mobile devices and business applications, ensuring users receive timely and professional assistance\n, • Troubleshoot and resolve hardware, software and access issues, escalating more complex problems to specialist teams where required and collaborating to ensure resolution\n, • Become a superuser across key business systems including Windows environments and Microsoft 365 (Exchange Online, SharePoint and Teams), supporting colleagues to use these tools effectively\n, • Support employee onboarding and offboarding processes, including device setup, account creation, permissions and system access\n, • Assist with routine system tasks such as user account management, updates, patching and system health checks (Linux knowledge advantageous)\n, • Deploy and configure hardware and software for internal users, ensuring devices are secure, compliant and ready to use\n, • Basic knowledge of Windows 10/11 and the Microsoft 365 suite\n, • Strong customer service skills\n, • Good problem-solving ability\n, • Clear communication skills (written and verbal) and the ability to collaborate effectively with colleagues \n, • Generous annual leave: Enjoy 33 days of paid annual leave to recharge and pursue your passions. \n, • Employee assistance programme: Access to confidential support for personal and professional challenges.\n, • Rewards and discounts: Take advantage of exclusive offers and discounts through our rewards programme.\n, • Pension scheme: Benefit from our pension plan, in line with automatic enrolment.\n

Job purpose To ensure the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met. Main responsibilities / key duties Ensure exceptional client service is maintained across the team, including but not exclusively: • Unprocessed items handling and cheque management, • Current Account Switch Service, • Cards administration, including disputes and fraud, • Digital Banking administration, • Helpdesk service Ensure Service Level Agreements are met. Participate in project and change activities relevant to the team and the department. Provide support and temporary absence cover for colleagues. Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience. Required qualifications, knowledge & skills • Excellent organisational and time management skills., • Ability to work accurately under pressure and meet deadlines., • Strong attention to detail., • A strong level of computer literacy and keyboard skills., • Self-starter and team player., • Desire to learn and enhance skills and knowledge., • Experience and knowledge of banking processes or similar is desirable (but not essential)., • Experience in a similar role is desirable (but not essential). About us At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations. Why join us As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential. We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy. To apply Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly. If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you. If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you. If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible. Hybrid working / flexible working We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues. We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.

Company Profile \n\nCBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people.\n \nJob Title: Reception / Workplace Coordinator\n \nCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Edinburgh.\n \nRole Summary:\n\nOwnership of office floors and the surrounding areas to ensure the best workplace experience is met each day\nGreets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking\nMaintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.\nAssists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed.\nAssists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management.\nCollaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures.\nFull JD can be provided upon application.\n \nExperience Required:\n\nA minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.\nAdvanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.\nExperience in facilities management and/or dealing with suppliers/contractors beneficial.\nAbility to solve problems and deal with a variety of options in complex situations

Working as part of our IT Department the post holder will have the responsibility of providing end to end IT Helpdesk support, analysing calls for assistance, providing support and query resolution while using various in-house systems to provide a meaningful response. Provide telephone, email and on

IT Service Desk/Helpdesk Function. My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. Desire to build relationships within the service desk team and the wider organisation.

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

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A technology training provider in Scotland offers an IT Helpdesk Technician course designed to equip you with essential skills and certifications for a career in IT support. Upon completion, you'll benefit from a job guarantee, ensuring you are connected with partner companies. With over 100 hours o

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We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. Assist with pre‑sales and post‑sales activities related to helpdesk proposals. Global IT company

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If you have a disability which precludes you from holding a drivers licence, Scottish Borders Council will take into account its responsibility to make reasonable adjustments to allow for your disability. Scottish Borders Council is committed to improving the diversity of its workforce to better ref

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As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. They need to be able to work without direct supervision and have a mature and self-reliant approach with the ab

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. As part of the customer support team, you will play a key role in maintaining contact with priority customers to ensure they receive a high-quality service. Managing

As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Jobholders must hold a Signature/SQA Stage 3 Certificate in British Sign Language and be working towards Level

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Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview. This post is considered as

You should have an understanding of the rights and responsibilities of people with support needs, the ability to listen effectively and communicate clearly and the ability to work as part of a team. Bu chòir tuigse a bhith agad air còirichean agus dleastanasan dhaoine le feumalachdan taice, an com

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The role does come with hybrid working once settled and you would be supporting a well-respected organisation in an exciting new chapter. Oversee processing of starters, leavers, changes, and additional payments. This role is perfect for someone with leadership experience and has handled multip

Training: 12 weeks Location: Full based on site in Edinburgh We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a Portuguese Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 emplo

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