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Service Engineer / CCTV Control Rooms & Integrated Security Site Engineer A fantastic opportunity to join our team at Ocular, for a skilled engineer with experience in CCTV, access control and integrated security systems to join a dynamic service team supporting high-security sites across London. Ideal for someone confident in fault finding, PPM and technical support. If you’ve also worked in the following roles, we’d also like to hear from you: Site Engineer, CCTV Engineer, Access Control Engineer, Security Installation Engineer SALARY: £40,000 - £44,000 per annum + Benefits LOCATION: Site in East London or Site in Central London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Engineer supporting large-scale, high-end integrated security systems within complex, secure environments. As a Service Engineer you will deliver maintenance, troubleshooting and planned preventative maintenance (PPM) across digital CCTV, access control systems and perimeter detection systems. You will work on enterprise level systems and control room solutions, ensuring infrastructure and networked security equipment operate at peak performance. The Service Engineer will join a dedicated regional service team, providing technical support, fault finding and on-site repair capability while maintaining excellent customer service standards. This role requires flexibility, a proactive attitude and the ability to work within demanding, high-security settings. ABOUT US Ocular is an independent security systems integrator with over four decades of experience delivering security solutions across high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. The company is committed to building long-lasting customer relationships by delivering exceptional service at every stage. Through strong partnerships with leading technology providers, Ocular remains at the forefront of innovation, delivering reliable, tailored security solutions to meet each customer’s unique requirements. As part of Synectics Plc, our company values underpin everything we do, and we consistently recognise individuals within our business who demonstrate these behaviours. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Service Engineer include: • Service Delivery: Provide a reliable, courteous and efficient engineering service to the client at all times, • System Maintenance: Carry out day-to-day care, maintenance and repair of large-scale digital CCTV and access control systems, • Control Room Support: Maintain and support complex control room environments and monitor wall solutions, • Perimeter Systems: Support and maintain perimeter detection and intruder detection systems, • Planned Preventative Maintenance: Complete scheduled PPM tasks in line with service agreements, • Fault Finding & Repairs: Diagnose issues, undertake on-site repairs and ensure systems are restored promptly, • Client Communication: Maintain clear and consistent communication with clients and third-party vendors, • Helpdesk Updates: Accurately update and close service calls via the helpdesk system following each visit, • Professional Standards: Maintain a professional appearance and positive attitude representing the organisation, • Team Support: Assist colleagues and participate in the call-out rota and occasional nights away as required CANDIDATE REQUIREMENTS ESSENTIAL • Sound knowledge of CCTV systems and IT systems across varying scales, • Experience with RAID recording and enterprise level security systems, • Proven experience of fault finding and on-site repair capability, • Strong analytical and problem-solving skills with a methodical approach, • Ability to complete documentation accurately and manage multiple tasks, • Excellent customer service and communication skills, • Flexible approach to working hours and operational requirements, • Knowledge of monitor wall solutions and control room technologies, • Experience with access control systems and intruder systems, • Experience supporting integrated security systems within high-security or infrastructure environments Our Commitment to Equality and Diversity Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development, and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14466 This job is being advertised by AWD online on behalf of Ocular AWD-IN-SPJ

Are you looking for a company that will encourage you to grow and improve? About the company A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative , Responsibilities • 1-2 years of User Desktop Support experience - i.e. solid desktop support skills., • Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues., • Microsoft Office - resolving customer issues on all versions., • Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues)., • Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions., • Smartphone email support (e.g. mailbox setup and synchronisation issues)., • A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user., • At least 1- 2 year exp in support role, • Previous exp in MSP, • Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus., • Bi-annual performance review with management to focus career progression., • Pension., • Remuneration of all work expenses., • Microsoft training plan - study material, study leave and exam costs provided. Bonus of £500 for every exam passed towards certification., • Regular opportunities for overtime., • Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service.

If you’re an electrically qualified Maintenance Technician looking for a varied role where your work genuinely supports essential services, this Electrical Maintenance Technician position offers stability, responsibility and long-term development within a healthcare setting.Working as part of a small, skilled team, your role will focus primarily on building services electrical work, while also supporting mechanical, plumbing and wider facilities tasks across site.What’s in it for you • Salary of £38,000 – £45,000 pa plus time off in lieu or overtime available for call outs, • 37.5 hour working week, • Structured on call rota (1 week in 3) with standby and emergency call outs, • Opportunity to deputise for the Senior Technician, • Ongoing training and development, • The chance to work within a supportive, team focused environmentAs Electrical Maintenance Technician you’ll be:, • Delivering planned preventative maintenance across electrical and building services systems, • Undertaking reactive fault finding and first-line repairs on site services and equipment, • Supporting minor improvement works and facilities upgrades, • Monitoring contractors and ensuring compliance with legislation and policy, • Managing building management systems and helpdesk processes Occasional travel to the Orpington site and local retail sites will be required, so a clean driving licence is essential.To succeed as Electrical Maintenance Technician you’ll bring:, • Recognised electrical apprenticeship and City & Guilds Level 3 (18th Edition or equivalent), • Experience within a commercial or industrial maintenance environment, • Strong fault finding ability, • Experience supervising specialist contractors, • Willingness to participate in an on call rota and work at height, • Basic IT confidence for helpdesk and reporting systems Experience within healthcare, BMS systems or cross discipline working is advantageous but not essential.If you’re ready to take ownership and contribute to a vital facilities function as an Electrical Maintenance Technician, apply online now to be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Our client, a global Professional Services firm, are looking for Junior Helpdesk Analysts to join their Operations and Service Support Team. The successful candidates will provide the primary, day-to-day interface to services through the Intelligent Service Desk and be responsible for logging, triaging, and assigning technical incidents before managing their flow through to resolution. The Analysts will also play an active role in proactive management of incidents – removing blockers, ensuring both client and internal stakeholder are well represented and receiving the best level of service. Candidates need to be SC cleared (Our client will do this if you do not hold a SC certificate). Therefore, candidates applying for this role MUST have a minimum of five years’ UK residency. Tell me more • Location: Work from home, • Salary: £24,000 per annum (increasing to £24,800 from April 2026), • Working Hours: Standard office hours, • Start Date: ASAP, • Contract: Fixed-term contract with a strong likelihood of becoming permanent Responsibilities • Accountable for the logging of incidents with any of the technology solutions. Incidents may be presented via web portal (ServiceNow), email or telephone., • Accountable for assignment of incident tickets to the most appropriate resolution resource based on several factors including availability, incident severity and service level agreement., • Accountable for the rapid assessment of the severity of an incident based on the information available and severity criteria., • Handling simple admin requests such as new user setup and password setup., • Accountable for data gathering, collation and report generation across incident management and other service activities., • Contributing to the development, evolution and embedding of the operating model and the processes within it, assuring that they comply with related standards and principles and are fit for operational purposes. Essential Skills and Experience required • Some previous experience within a helpdesk, call centre, customer service role, • Outstanding and confident communication skills, • Some IT/Tech knowledge/interest would be an advantage, although not essential for the role, • Attention to detail and organised., • Problem solving and troubleshooting skills., • This is a trainee position, and all training will be provided., • Candidates must have or be able to get SC clearance. This requires a minimum of five years’ UK residency

�? Join Our Team as a Senior IT Engineer (Mac Specialist - FTC)! �? Are you a Mac expert ready to take ownership of a predominantly Apple environment in a fast-paced, creative industry? Our client in the entertainment space is looking for a Senior IT Engineer with strong macOS expertise to lead, optimise, and support their Apple-first ecosystem. Contract Type: Fixed Term Contract (4 Months, potential extension)Salary: £45,000 - £50,000 annually (FTE)Working Pattern: Full Time, Office Based Key Responsibilities: �? Apple & Mac Environment Leadership (Core Focus) Why Join Us? ? Work in a creative, Apple-centric environment? Take ownership of a modern Mac infrastructure? Be part of an innovative entertainment organisation? Make a real impact in a high-visibility role Ready to bring your Mac expertise to the forefront? Apply now and help us power extraordinary experiences! ?? Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

IT Support Engineer (MSP / Retail) Waltham Abbey£27,000 + Training + Progression + Company Benefits Are you an IT Support Engineer looking to join a fast-growing, award-winning support company that works with high-end brands? Do you want to join a tight-knit company which offers comprehensive software training way above the fundamentals, a good team culture and have the opportunity to utilize their best in class training suite? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar within an MSP environment that wants to progress their career and work daily with industry experts who will help springboard your career. The job: • Trouble Shooting, • Managing multiple IT Support Tickets, • Ensuring SLAs are met, • IT background, • Good communicator, • Commutable to Loughton

Trainee Cyber Security Analyst – No Experience Needed Launch your career in IT & Cyber Security – starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? ITOL Recruit’s Cyber Security Placement Programme is designed to help you break into one of the UK’s most in-demand industries with zero experience required. Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1–3 months. Please note this is a training course and fees apply. Job guaranteed – complete the programme and get a job or your money back. Our candidates earn £30,000–£40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn’t just a job — it’s a long-term, resilient career. How It Works Step 1 – Accredited Online Training Start with globally recognised certifications from CompTIA, the industry leader in IT and Cyber Security training. • CompTIA A+ (Core1 & Core2), • CompTIA Network+ Step 2 – Practical Hands-On Labs Cyber Security is practical. You’ll gain real-world experience through lab simulations that allow you to practise: • Configuring networks, • Troubleshooting systems, • Identifying vulnerabilities Step 3 – IT Technician Placement (£30K–£40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you’ll unlock your second phase of training, including: • CompTIA Security+ We Get You Hired We’re not new to this. ITOL Recruit has 15+ years of experience helping career changers and new job seekers enter the IT industry. Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don’t land a job, you get your money back. “I started with no IT experience. Within months I was working in a Helpdesk role and now I’m progressing into Cyber Security. The structure and support were incredible.” Ready to Start? If you’re analytical, motivated, and ready to protect organisations from cyber threats, we’ll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Helpdesk EngineerLocation: London, NW1£25,000 - £30,000 plus payment and support for Microsoft certifications My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They’re known for delivering outstanding service and building long-term relationships with a loyal and varied client base. They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1–2 years’ experience in a helpdesk or IT support rolewithin a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation. This is a client-facing position, where you’ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success. The Helpdesk Engineer Role: As part of a small, close-knit service desk team, you will: • Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools, • Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed, • Log, triage and progress support tickets, resolving issues where possible or escalating appropriately, • Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help, • Carry out 1 st line troubleshooting of hardware, software and user issues, • Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices, • Build and deploy new devices to client environments, • Liaise with 3rd party vendors where required, • Create and maintain clear documentation relating to client systems and processes, • Active Directory administration, • Windows and macOS environments, • Microsoft Office & Microsoft 365 (Email, Teams, SharePoint), • Basic networking concepts (TCP/IP, switches, routers, firewalls), • Confident, personable and approachable , with excellent verbal and written communication skills, • Comfortable speaking to clients at all levels and representing the business professionally, • Passionate about IT and keen to build a long-term career in technical support, • Proactive, enthusiastic and eager to learn from others, • A team player who can also use their own initiative, • Organised, reliable and able to manage multiple tasks at once, • Recently completed an IT apprenticeshipor 1–2 years’ experience in a helpdesk / IT support role within an MSP environment, • IT certifications are preferred but not essential, such as:, • MS-900 / AZ-900, • CompTIA (A+, Network+, etc.) Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.

IT Support Engineer (Global Law Firm) £30,000 - £35,000 + Company Benefits + Training + Progression + Hybrid + Company Bonus Central London, Hybrid Are you an IT Support Engineer looking to join a global company that offers training and progression opportunities, along with hybrid working after probation to support a better work-life balance? This leading international law firm, with more than 900 lawyers across nine offices in four Continents, advises global corporations, financial institutions, private equity sponsors, investment funds and governments on complex corporate transactions, high-stakes litigation and regulatory matters. Renowned for its strength in private equity, asset management, financial services, healthcare, energy, infrastructure and technology, the firm delivers strategic, commercially focused legal solutions built on decades of cross-border expertise and a reputation for excellence, discretion and client partnership worldwide. In this role, you will provide 1st and 2nd line IT support to the London office, resolving issues efficiently and professionally. You will manage support tickets, deliver remote mobile device support, administer RSA access, and maintain laptops and core systems within a Windows and Microsoft 365 environment. You will act as a key point of contact for technology support, assisting with meeting room setup, hardware deployment and office moves to ensure the smooth running of IT services. This role would suit an IT Support engineer looking to work for a large corporate company with excellent company benefits. The Role: • Provide 1st/2nd line IT support, • Log and manage helpdesk tickets, • Deliver remote support for iPhones and iPads, • Administer RSA and remote access, • Previous IT support experience Keywords: Windows 11, Microsoft 365, Office 365, Active Directory, RSA, Remote Access, iPhone Support, iPad Support, Mobile Device Management, Citrix, Exchange, Outlook, Ticketing System, Technical Support, Desktop Support, Hardware Deployment, PC Reimaging, Hybrid Meetings, Teams, Zoom, Professional Services, Global Firm, Service Desk, ITIL, User Support, Onsite Support If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

We are seeking an experienced hands on IT Support Manager to lead and enhance the technology operations within the fast-paced luxury goods organisation. This role is based in London and requires a professional with a strong background in IT support and technology management. Client Details The organisation is a well-established player in the luxury goods industry, As part of a medium-sized team, the company values expertise in technology to ensure seamless operations as they look to grow their market share and as a result their headcount significantly Description • Oversee and manage IT support functions within the organisation., • Ensure the smooth operation of all technology systems and infrastructure., • Lead a team of IT professionals, providing guidance and support as needed., • Develop and implement IT policies and best practices for the organisation., • Monitor system performance and troubleshoot issues promptly., • Collaborate with other departments to align IT services with business needs., • Manage vendor relationships and negotiate contracts for IT services and equipment., • A successful IT Support Manager should have:, • Proven experience leading small technical support or helpdesk teams (1-5 staff) in a hands on capacity., • Microsoft Windows, Active Directory * Microsoft Office 365 (Exchange Online, SharePoint), • iOS/iPhone and JAMF device management, • TCP/IP networking fundamentals, • Proven ability to manage helpdesk tools and CMDB systems, and produce reports/metrics dashboards., • Excellent prioritisation, problem-solving, and communication skills, • Familiarity with service desk best practices, • Excellent inter-personal skills, • Retail tools or point-of sale systems experience is a strong advantage, • Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL), • Competitive salary ranging from £60,000 to £70,000., • A permanent role with opportunities for career growth., • Be part of a forward-thinking team and premium brand within the retail industry, • Work in a central London location with excellent transport links

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain four globally recognised certifications – Microsoft Azure Fundamentals, CompTIA Security+, CompTIA CySA+ and Forescout FSCA – along with over 100 hours of live, instructor-led online training. Everything is built around practical learning, so you’ll get real-world project work that prepares you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies to secure your first role. And if you don’t receive a job offer, we’ll refund 100% of your course fees. What you’ll get: • 4x industry-recognised certifications, • 100+ hours of live online training, • Real-world project work to add to your CV, • Job guarantee on completion – or we refund your course fees Course cost: £2,795. Or £232.91 per month. You don’t need previous technical experience – just strong communication skills, curiosity, and the motivation to learn. If you’re ready to move into a career that pays better, helps you grow faster, and can be done from anywhere, this is your next step. Interested to start your Cyber Security journey? Click below.

We are currently recruiting on behalf of a leading US law firm, to assist them in their search for a new Technology Support Specialist. This is a full-time, permanent position in their expanding, collaborative London office, to provide desk-side technology customer support, and to assist with broader strategic projects and operational activities. Responsibilities will include: • Monitoring the IT helpdesk ticketing system to ensures requests can be resolved in a timely manner., • Troubleshooting hardware and software issues through deskside support., • Assisting with application support for desktop and mobile devices., • Participating in pre-pilots and reporting findings., • Assisting with physical support for infrastructure., • Creating, editing, and maintaining knowledge base articles., • Adhering to IT policies and procedures and recommending changes., • Collaboratively working with colleagues throughout the firm. Suitable candidates will have attained a technical degree, and have gained prior technical support experience, ideally within a law firm, although professional services environments will also be considered. We are seeking applicants with exemplary prioritisation, communication, and organisation skills. Please do not delay in applying; applications are being welcomed now, for immediate review, in order for the interview process to commence asap. Successful applicants will be contacted by US Law Support and provided with full details.

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Job Advert: First Line Support Technician (Level 1 IT Support) Job Title: First Line Support Technician / Helpdesk Technician (Level 1) Location: Office-based in Hook Salary: Competitive – £26,000 – £30,000 per annum (depending on experience) + benefits Job Type: Permanent, Full-time (Possible shift patterns in some environments) Company Overview [Company Name] is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support queries. Role Purpose As our First Line Support Technician, you'll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM, you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities • Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM, ensuring accurate updates and resolution within defined SLAs., • Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support., • Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup, and testing)., • Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required., • Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes and documentation., • User Onboarding/Offboarding: Support new starter setups, equipment provisioning, access requests, and leaver processes., • Education/Certifications: CompTIA A+, IT-related diploma/degree, or equivalent practical experience preferred., • Technical Knowledge: Solid foundational understanding of:, • Windows/macOS operating systems, • Basic networking (IP addressing, Wi-Fi connectivity, DNS basics), • Microsoft 365/Office suite troubleshooting, • Hardware peripherals and basic diagnostics, • Soft Skills: Excellent communication (verbal and written), patience, empathy, and strong customer service orientation – able to explain technical concepts clearly to non-technical users., • Experience: Previous exposure to a helpdesk, call centre, retail IT support, or customer-facing technical role is advantageous but not essential – full training provided., • ITIL Foundation awareness, • Experience with remote support tools, • Willingness to learn and progress to higher-level support roles, • Competitive salary with performance reviews and potential bonuses, • Comprehensive training on HaloITSM and broader IT tools, • Clear career progression opportunities (e.g., to 2nd Line Support), • Pension scheme, generous holiday allowance, and employee perks, • Modern, collaborative team environment in a growing organisation Apply Now Please send your CV

.Net Developer Assistant VP - Regulatory reporting City of London Hybrid (3/2 split) 6-month contract £405-£690 (via Umbrella) cer Financial are working alongside an international bank who are based in the City of London. They are seeking a .Net Developer Assistant VP to work with them on a 6-month contract. In this role you will develop and support C#.NET applications, analyse business requirements, manage databases, perform testing and QA, maintain IT environments, support users, and follow change management procedures before production updates. The responsibilities of .Net Developer Assistant VP will include: • Define and manage database objects; liaise with SQL and Oracle DBAs., • Write T-SQL and PL/SQL scripts for data analysis and business requirements., • Support system distribution via Citrix and application servers (Web & Windows apps)., • Troubleshoot system issues, implement fixes (code/SQL), and check servers and databases., • Follow development policies and maintain programming standards., • Update .NET Framework and Visual .NET versions in production., • Coordinate with development, technical, network, infrastructure teams, and Helpdesk for issue resolution., • Assess database performance and optimize data processing loads., • Support release management and maintain change history.

Maintenance Technician (Electrical Bias)Location: Sydenham, with occasional travel to Orpington and local charity shopsOn-call: 1 week in 3Driving Licence: Required OverviewThe Maintenance Technician supports planned and reactive maintenance across the Sydenham site. The role is electrically focused but requires general building services knowledge, including basic mechanical and plumbing tasks. You will work within a small team and ensure services operate safely with minimal disruption to staff and service users. Key Responsibilities • Deliver planned preventative maintenance across building services and equipment., • Carry out electrical repairs, diagnostics and minor improvement works., • Undertake first-line fault finding on plant, equipment, building fabric and some medical service systems., • Provide updates to the Senior Facilities Manager and deputise for the Senior Maintenance Technician when required., • Participate in the on-call rota and act as part of the site fire team., • Maintain accurate records, documentation and helpdesk updates., • Follow Health & Safety procedures and maintain clean, safe working areas., • Support and supervise external contractors, ensuring quality and compliance., • Liaise with departments to minimise disruption caused by maintenance activities., • Assist with surveys, repairs and installations carried out by third-party suppliers., • Contribute to the management of the Building Management System and helpdesk workflow., • Engage in training, CPD and development to maintain technical knowledge., • GCSEs A–C or equivalent (Essential), • Recognised Trade Apprenticeship (Essential), • Relevant maintenance experience (Essential), • Supervising contractors (Essential), • Cross-discipline maintenance working (Essential), • Industrial/commercial or healthcare experience (Desirable), • BMS/BEMS systems experience (Desirable), • Previous on-call participation (Desirable), • Strong organisational and problem-solving skills, • Good communication and teamwork, • Ability to work independently, • Ability to follow written procedures and instructions, • Basic IT skills (Desirable)

Building Services Engineer (Mobile Role) Based from Romford Office - Covering Central & Greater LondonSector: Contract Services / HelpdeskCompetitive SalaryStart Date: ASAPThe Role We are currently seeking an experienced Building Services Engineer to join our Contract Services team, covering a portfolio of retail, commercial, and high-end residential sites across Central and Greater London.This is a mobile role focused on delivering high-quality planned and reactive maintenance, alongside small works and installation projects. You will play a key role in maintaining critical building services systems across cinemas, supermarkets, shopping centres, offices, and premium residential developments. Key Responsibilities Carrying out reactive maintenance and fault finding across electrical and basic mechanical systemsDelivering planned maintenance including: EICR'sEmergency lighting testingFire alarm testingCompleting small installation and remedial worksEnsuring all works are completed safely, efficiently, and in line with compliance standardsAccurately updating job reports and documentation via mobile systemsLiaising with clients and helpdesk teams to ensure service excellence Equipment Experience (Beneficial) Basic mechanical knowledge of the following systems would be advantageous: • MVHR units, • Extract fans, • AHUs & FCUs, • HIUs & CIUs, • Air source heat pumps, • Hot water cylindersEssential Requirements (Non-Negotiable), • Proven experience in a similar mobile building services role, • 18th Edition Wiring Regulations, • City & Guilds NVQ Level 3 (Electrical), • ECS Card, • C&G 2391 (Inspection & Testing) or equivalent, • Strong fault-finding capability, • Good IT / computer literacyWhat We're Looking For, • A self-motivated and reliable engineer, • Strong communication skills and client-facing confidence, • Ability to work independently and manage workload effectively, • Commitment to delivering high standards of safety and workmanship

Onsite IT Support Engineer / 2nd Line Desktop Support Technician A fantastic opportunity for a skilled IT Support professional with strong Microsoft 365, Azure and endpoint management experience to join a fast-growing managed services environment delivering high-quality technical support and cloud computing solutions. If you’ve also worked in the following roles, we’d also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: £32,000 per annum + up to £4,000 Bonus + Benefits (see below) LOCATION:Fully Onsite at London client sites (zones 1-6) JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Support Engineer / 2nd Line Desktop Support Technician to join a dynamic managed services environment supporting London-based clients. As an Onsite IT Support Engineer / 2nd Line Desktop Support Technician you will act as a key escalation point, resolving complex IT support issues across Microsoft Windows, Microsoft 365, Azure cloud services and endpoint management platforms. The Onsite IT Support Engineer / 2nd Line Desktop Support Technician will deliver outstanding customer service, manage incidents and service requests in line with ITIL processes, and mentor junior team members while ensuring SLAs and security standards are consistently achieved. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Onsite IT Support Engineer / 2nd Line Desktop Support Technician include: • Second Line Technical Support: Log, classify and resolve incidents and service requests via telephone, email and live chat, • Incident Escalation: Investigate complex desktop support and end-user computing issues escalated from 1st Line, • Microsoft Environment Support: Troubleshoot Windows 10/11, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint), Entra ID, Active Directory, Intune and Autopilot, • Cloud & Infrastructure Support: Assist with Azure administration, DNS, DHCP and infrastructure monitoring toolsets, • New Starter Provisioning: Support onboarding processes and configure user accounts, devices and access, • Vendor Liaison: Escalate application issues to third-party software vendors where required, • SLA Management: Manage P1 incidents and priority tickets in line with agreed service level agreements, • Call Queue Ownership: Maintain accurate ticket documentation and provide regular client updates, • VIP Support: Deliver high-priority assistance to senior stakeholders, • Team Development: Mentor and support 1st Line engineers to enhance technical capability, • Field Support Cover: Provide onsite support cover when required CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in a 2nd Line IT Support, Service Desk Analyst or Technical Support Engineer role, • Proven experience of troubleshooting Microsoft Windows 10/11 and Microsoft 365 applications, • Experience with Entra ID, Active Directory, Intune and Autopilot administration, • Experience with DNS and DHCP configuration and troubleshooting, • Experience working within an ITIL framework, including Incident Management and Service Request Fulfilment, • Proven experience of working to SLAs within a structured service desk environment, • Excellent communication and customer service skills with clear written and spoken English, • Ability to prioritise workload, manage competing demands and maintain high-quality ticket documentation, • Proactive, solutions-focused approach with strong problem-solving skills, • Experience within a Managed Service Provider (MSP) environment, • ITI v3 or v4 Foundation certification, • Experience supporting Apple Mac devices, • Knowledge of cyber security best practice and security incident processes, • Experience in an ISO27001 aligned environment, • Experience with Windows Server administration and networking / WiFi troubleshooting BENEFITS • Performance based bonus (up to £4,000), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14470 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Responsibilities • Answering calls and responding to tickets from customers., • Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT., • Triage incoming calls and tickets and liaise with the wider IT team to manage escalations., • Provide on-site technical support at clients’ premises where necessary., • Adhere to defined KPIs and meet the expected SLAs., • Consistently contribute to and update documentation., • On-board and off-board users., • Monitor backups daily and report on any issues that arise. Key Skills & Experience • Minimum 1 years’ experience in a Helpdesk IT support environment, • Experience with support of Windows Desktop OS, • Good working knowledge of PC, laptop and printer hardware, • Good working knowledge of the full MS Office suite, • Basic knowledge of IT networking and cabling, • Excellent telephone manner with good interpersonal and communication skills, • Demonstrable problem-solving skills with a logical train of thought Benefits • 28 days holiday (including Bank Holidays), • Paid study leave, • Hybrid working (office-based/remote), • Performance-related bonus scheme (paid twice yearly), • Excellent training and financial support for industry certifications, • Travel pay plus company Oyster card for work-related travel, • Eye test and glasses vouchers, • Company social events, • Comprehensive onsite training and induction, • Smart casual dress code Any experience with the following would be beneficial (although non-essential): • Previous experience in an MSP environment, • Support for VoIP systems, • Office 365 administration, • Support for Mac OSX, • Certifications from Microsoft, CCNA or other relevant IT certifications Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£30K-£40K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£40K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-40K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

We would like to hire an outstanding Facilities Supervisor to help support our school facilities team. The purpose of the post will be to assist the Facilities team in providing support to the life of the school in its many non-teaching aspects. There will be a particular emphasis on overseeing the cleaning and security contract, general repairs and maintenance, supervision of the school keepers and reception staff and associated functions, as well as ensuring the health & safety and well-being needs are met for all pupils, staff and visitors. The post will involve being hands on, ensuring all the facilities functions can be maintained to meet the school’s needs. A good team working culture is encouraged especially during busy periods and periods of sickness, leave or extended absence. It is important that all facilities staff are familiar with all aspects of the wider facilities and operational teams’ roles to enable staff to cover different shift patterns and responsibilities Main Duties :- Facilities Management 1 To assist in undertaking annual condition survey of all the school’s premises, in conjunction with the Facilities Manager and relevant Corporation departments. Ensuring that premises are maintained to a high standard to support school operations and in accordance with agreed programmes of planned and central maintenance. 2 Oversee the operations of the school vehicles and contract management to ensure we adhere to current law and regulations (including our coach contract and hiring of additional vehicles). 3 Regular checking of the School building for cleanliness, damage and identify any health and safety issues. Report to Facilities helpdesk any defects that require repair or maintenance and ensure the assigning work flows to relevant skilled member of the team. 4 In collaboration with the City of London Corporation and the Head of Facilities and Operations, monitoring and audit of the School’s Contract for cleaning provision ensuring standards are maintained. Liaising with the Schools contractors on staffing, standards, weekly and deep clean schedules. 5 To oversee the waste management at both sites and liaise with the CoL waste management team and corporate contractor to ensure waste is being efficiently managed and reduced to meet sustainability targets. Attend the CoL waste forum, oversee the customer hub and feedback on waste reduction opportunities and best practice in this area. 6 To assist the Facilities Manager with all existing and planned preventative maintenance schedules (termly, annually, and 5-yearly) that the school keepers oversee. Maintain records of all works carried out and take corrective measures as necessary. i.e. legionella, fire checks, fire doors etc. 7 Liaise with Facilities Manager and the Head of Facilities regarding current and future works to be carried out. 8 Assist the Facilities Manager in assessing energy efficiencies across the school site. The hours will be 9am to 5pm. The annual salary should you want a permanent role will be from £44,110 to £49,140. If you have the right experience and are interested please do apply!

Your new companyWe work with a diverse range of organisations across London to deliver exceptional facilities support. Our clients include public sector bodies, where you'll help maintain vital services for communities, and private sector businesses, ensuring smooth operations in fast-paced corporate environments. Whatever your preference, we have opportunities that suit your skills and allow you to make a real difference in well-managed, professional settings. Your new role • Building Maintenance & Checks, • Conduct daily building walk-throughs to identify hazards or maintenance needs., • Perform minor repairs (e.g., door handles, light bulbs, furniture adjustments)., • Support planned preventative maintenance (PPM) schedules., • Report major faults to the Facilities Manager and log them in the system., • Room & Event Setup, • Arrange furniture layouts for meetings, training sessions, and events., • Test and set up AV/IT equipment before use., • Ensure rooms are clean, stocked, and ready for use., • Post & Deliveries, • Sort and distribute incoming mail and parcels., • Prepare outgoing mail and liaise with couriers for collections., • Maintain accurate delivery logs., • Inventory & Supplies, • Monitor and replenish office consumables (stationery, kitchen supplies)., • Track stock levels and place timely orders., • Maintain storerooms in an organised manner., • Contractor Liaison, • Escort contractors on-site and ensure compliance with health and safety., • Check permits to work and verify insurance documentation., • Monitor contractor performance and report issues., • Health & Safety, • Act as Fire Warden and assist during evacuations., • Conduct weekly fire alarm tests and emergency lighting checks., • Carry out water temperature checks for legionella control., • Ensure first aid kits are stocked and accessible., • Administrative Support, • Log and track helpdesk tickets to resolution., • Update facilities management systems (e.g., CAFM)., • Assist with compliance documentation for audits (ISO, H&S)., • Customer Service, • Greet visitors and provide directions or assistance., • Respond promptly to staff queries and escalate when needed., • Maintain a professional and helpful demeanour at all times., • Additional Duties, • Support office moves and desk relocations., • Assist with sustainability initiatives (e.g., recycling programs)., • Experience: Previous experience in facilities, maintenance, or customer service is advantageous., • Certifications (Desirable):, • First Aid at Work, • Fire Warden Training, • Health & Safety (e.g., IOSH Working Safely), • Job role in the heart of London, • London weighting salary, • Employee benefits Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st Line IT Support Engineer Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday–Friday, 08:30–17:30Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities • Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs, • Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary, • Support service desk processes including Joiners, Movers, and Leavers, • Deliver excellent customer service to all users across the organisation, • Identify opportunities to enhance IT services, tools, and internal processes, • Drive improvements to user experience and service desk performance, • Assist the wider service desk team with troubleshooting, analysis, and issue resolution, • Support end-user training on key platforms and technologies, • Maintain accurate stock levels and asset inventories, • Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience • Experience supporting end users within an IT environment, • Azure and on-prem Active Directory administration, • Windows 10/11 operating system support, • Microsoft 365 / Office 365 user administration, • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN, • Experience using an incident/request helpdesk management system, • Hardware and software asset management, • Strong troubleshooting and problem-solving skills, • Right to work in the UK

C# .NET Developer Contract Daily Rate: £600 - £650 (inside IR35 via umbrella)Contract Length: 6 months initiallyLocation: Hybrid Working - 2/3 days onsite per week Our client, a leading organisation in the tech sector, is seeking a talented C# .NET Developer to join their dynamic team on a contract basis. If you are passionate about software development and are eager to tackle exciting challenges, we want to hear from you! Key Responsibilities: As a C# .NET Developer, you will: Understand business requirements and design applications that meet those needs.Engage in business data analysis to inform application design and development.programme in Visual C#.NET while utilising both Oracle and SQL Server databases.Conduct unit testing and ensure quality assurance (QA) for all developed applications.Implement solutions in production and disaster recovery environments, providing support to users.Prepare and maintain technical documentation related to your projects. In addition to new application development, your role will also encompass supporting existing C# and .NET applications. You will work closely with the IT department to provide general IT support and maintain the environments where applications are hosted. Additional Responsibilities: Define database objects required for various systems and interact with SQL and Oracle Database Administrators in both London and New York.Provide scripts for database inquiry languages (T-SQL for SQL Server and PL/SQL for Oracle) to enable data analysis based on business requirements.Support the setup of system distribution methods for Citrix and application servers for both web and Windows applications.Troubleshoot systems during failures and implement solutions, including code fixes and SQL scripting, while checking Windows Servers and databases.Follow the Development Team's Change Management Control procedures to secure proper approvals prior to production updates.Update versions of MS .NET Framework and MS Visual .NET platform as needed to ensure existing systems run smoothly in the production environment.Liaise with relevant support teams such as Technical Support, Network and Infrastructure, and Database Administrators when business users encounter system issues.Assess the impact of data processing loads on SQL and Oracle databases and propose alternative solutions when necessary.Actively assist in rolling out changes through coordination with the Release team and maintain a change history of applications.Communicate effectively with primary support Helpdesk staff in both London and New York to provide necessary system support.Be available for occasional out-of-office hours support during weekdays and weekends. If you are a proactive C# .NET Developer looking for a challenging opportunity to showcase your skills, please apply now with your CV and a brief cover letter detailing your relevant experience. Join us in shaping the future of technology! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

IT Field Support Engineer / Onsite Second Line Technician Join a forward-thinking managed services environment as an IT Field Engineer delivering onsite and remote IT support, troubleshooting Windows and Mac systems, Office 365, Azure and networking solutions across Central London clients. If you’ve also worked in the following roles, we’d also like to hear from you: Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, IT Helpdesk Analyst, IT Support Engineer, IT Technician, Technical Support Engineer, 2nd Line Support Engineer, 2nd Line IT Support Technician, Onsite Support Engineer, IT Field Engineer SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for an IT Field Support Engineer / Onsite Second Line Technician to join a dynamic managed services team supporting clients across Central London. As an IT Field Support Engineer / Onsite Second Line Technician you will deliver onsite and remote IT support, troubleshooting Windows 10 and 11, macOS, Office 365 and Azure environments while maintaining strong customer relationships. The IT Field Support Engineer / Onsite Second Line Technician will travel to client sites, implement IT strategies, support cloud computing, networking, cybersecurity and infrastructure projects, and ensure systems remain secure, optimised and aligned with best practice. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the IT Field Support Engineer / Onsite Second Line Technician include: • Onsite IT Support: Deliver professional technical support across client sites, resolving hardware, software and infrastructure issues, • Remote Troubleshooting: Provide responsive remote IT support for desktops, laptops, mobile devices and cloud platforms, • Microsoft 365 Administration: Support Outlook, OneDrive, SharePoint, Teams and Intune environments, • Systems Support: Maintain and troubleshoot Windows 10 and 11 and macOS devices, • Server & Directory Management: Support Active Directory, DNS and DHCP within Windows server environments, • Network Support: Configure and troubleshoot WiFi, firewalls and routers to ensure reliable connectivity, • Cloud & Security: Assist with Azure Virtual Desktop, multi-factor authentication, conditional access and compliance policies, • Email Management: Manage email routing, third-party spam filters and mail tracing, • Documentation & Knowledge Sharing: Maintain accurate records and contribute to the technical knowledge base, • Client Relationship Management: Act as a trusted advisor, delivering clear communication and exceptional customer service CANDIDATE REQUIREMENTS ESSENTIAL • Previous experience in professional IT support within a managed services or corporate IT environment, • Proven experience of troubleshooting Windows and Mac operating systems, • Experience with Microsoft 365 including Exchange Online, Teams, SharePoint and Intune, • Experience supporting Windows server technologies including Active Directory, DNS and DHCP, • Understanding of networking principles including WiFi, firewalls and routers, • Experience with Azure Virtual Desktop and cloud computing environments, • Understanding of cybersecurity controls including multi-factor authentication and conditional access, • Experience managing third-party vendors and resolving printer or hardware issues, • Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700, • CompTIA A+, Network+ BENEFITS • Access to continuous training, mentorship, and certification support, • Career progression opportunities, • 21 days (increasing after 3 years of service) holiday, public holidays, • Birthday day off, • Private healthcare and 40% off gym membership, • Great pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Central location, next to a famous food market, • A friendly, inclusive, sustainable work environment, • Regular social events (tech-infused minigolf and darts, pool, and more!), • Electric car scheme after 2 years of service, • Recruitment referral scheme bonus, • Be part of a 70-strong family with low turnover and a high-impact culture The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14479 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

About Klyk At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies (like Wild, THIS, B Lab) adopt a Circular IT model. We are a Managed Service Provider (MSP) that moves fast. We need a technical heavyweight who can stabilize the Service Desk by tackling the complex issues that slow everyone else down. The Role We are looking for an experienced 2nd line IT Engineer that is passionate about providing outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices. You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats. You will have a strong attention to detail, be confident, display initiative with customers, have a focused outlook and a hunger to learn and grow. You will be up for the challenge of supporting some of the most exciting companies in the UK and working in a demanding fast growth environment where team work is everything. About You • Enthusiastic about IT support and have previous IT service desk experience (minimum 3 years), from a MSP environment, • Experience supporting and troubleshooting both MacBooks and Windows devices, • Experience with Cyber security with administering email security & end-point security, • Experience administering Google Workspace & Microsoft 365 and able to manage users and groups, • Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices, • Experience using Helpdesk solutions such as Autotask to manage tickets and support requests, • Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software, • Experience with scripting to define components and run automations, • Ambitious to grow technically and develop expertise in specific tech and cyber areas, • Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s, • Ability to work under pressure, take initiative and display proactivity, • Be comfortable to have video calls with end-customers to deliver support, • Team-focused - you’re a team player but also work great independently Responsibilities for the role include: • Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support, • Conduct root cause analysis to prevent the recurrence of issues, • Respond and resolve support requests, often utilising RMM, • Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets, • Demonstrate proactivity with our customers to respond and resolve issues and recommend service improvements, • Deliver best-in-class customer service based on understanding the request, resolution and appropriate follow-ups, • Monitor and respond to security alerts ensuring protection against potential threats, • Monitor and identify phishing / spam emails through an email security solution, • Support and manage the services that Klyk offer including endpoint security and cloud backup, • Build laptops for new customer employees and perform onboarding call for the starter, • Create and maintain documentation for internal and customer configurations and processes Why work with us? • Competitive salary based on experience and private medical care, • Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands, • Experienced founder team with lots of growth opportunities, • Hybrid Role - 2 days in office in London, • Working with clients which are the fastest growing companies in the UK, • Environment where learning is encouraged with learning budget, • 2 days per year paid impact days to contribute to society, • Budget for home set up

Valiant Finance is an award-winning FinTech startup on a mission to simplify business lending. Our cloud-based platform helps thousands of Australian small businesses compare and apply for loans from over 80 of the country's leading lenders. Our platform doesn't just power our own services - it also drives the commercial lending capabilities for some of the world's most recognised brands. We're a fast-growing company, and we're looking for an experienced Ruby on Rails Engineer to join our team on a full-time basis to provide critical global coverage. While our core engineering team is based in Australia, we are remote-friendly and looking for an engineer dedicated to operating on UK business hours. We're looking for a candidate who is passionate about engineering and technology, can solve technical problems and is able to communicate problems and solutions with ease. What You'll Be Doing As a Backend Support Engineer, you will be the primary Level 2 technical responder during UK operating hours, ensuring our platform runs smoothly for our global partners and clients. Your responsibilities will include: • Owning Level 2+ Support: Triaging, debugging, and resolving complex technical tickets escalated by our customer success and L1 support teams., • Core Engineering: When the support queue is clear, you will operate as a standard backend engineer — tackling technical debt, performing system maintenance, and optimising the platform., • Integrating with a range of external services such as Salesforce, Auth0, Cloudflare, and more., • Maintaining our infrastructure on a major cloud provider to support our rapid growth., • Writing well-structured, tested, and documented code that's a pleasure to maintain., • Working closely with our Product, Design, and other teams to refine deliverables and bring new features to life. What We're Looking For We're seeking a passionate Ruby on Rails expert backend engineer who can solve complex technical problems and communicate solutions with ease. Required Experience: • Ability to work standard UK business hours (remote)., • Minimum 5 years of commercial Ruby on Rails experience., • Proven experience in a technical support, site reliability, or escalations engineering role., • Proven experience integrating with multiple external APIs., • Experience with database design and performance tuning, particularly with PostgreSQL., • Experience designing and maintaining infrastructure with AWS, GCP, or Heroku., • Experience with testing frameworks like Rspec., • Experience with high-volume background job processing frameworks like Sidekiq., • Proficiency with development tools like Linear or Jira., • Strong written and verbal communication skills, crucial for customer and internal team interactions. Bonus Points: • Experience with helpdesk or ticketing software (e.g., Zendesk, ZohoDesk)., • Experience with security best practices (e.g., OWASP, STRIDE)., • Interest in automating repetitive tasks using AI tools and techniques., • Experience in high-volume production environments with strict availability SLAs., • Knowledge of the financial services industry (lending or corporate finance)., • Experience navigating GDPR and/or SOC2. Benefits & Culture We're a remote-friendly team, and while this role is completely remote to cover UK hours, you'll be deeply integrated into our culture. We foster a culture where innovation is recognised and rewarded. • Embrace your need for work-life balance with our remote/hybrid working model., • Celebrate the joy of starting a family with 8 weeks of paid parental leave., • Company-wide events designed to honour and celebrate all the outstanding achievements of our amazing team., • Opportunity to shape the future of AI in Australian and EU fintech., • Access to latest AI tools and technologies for productivity.

There’s a permanent opportunity for you here as a Shift Engineer to join our team on our one of our data centre contracts in Hayes, West London The Role • Receive electronically PPM instructions from Aurora and undertake all maintenance tasks following the designated instructions., • Ensure all maintenance consumables are available and arrange replenishment of all items to ensure agreed stock levels are established., • Complete all electronic and paper records such that an accurate Site Logbook record of all works remains on site for the Client’s information and approval., • Be able to undertake any diagnostic analysis that the whole system may require., • Undertake a visual condition inspection of all installed equipment and submit a written report of any items that appear to jeopardise any aspects of reliability., • Enter into dialogue with the Client’s representative to ensure there are no outstanding issues and also to ensure the overall quality of service delivery., • Carry out general maintenance and good housekeeping practices and plant room cleaning to ensure that the life expectancy of all installed equipment is maximised., • Participate in Health & Safety Codes of Safe Working and other Environmental issues to ensure total compliance with Dalkia’s Health, Safety and Environmental Policy. Report any omissions or risks that might compromise a Safe Working Environment., • If the appropriate report on the performance of any sub-contracted works is required. Attend to all reasonable emergency call-out requests as speedily as possible and maintain good communications with the Client regarding the progress of all outstanding works., • Make recommendations to the Contract Management on matters concerning continuous improvement and “adding value” that may improve the productivity, costs, quality of service delivery, etc. of all work for which the Company has a responsibility., • Complete all Dalkia maintenance tasks as generated by Dalkia Contract Support/Helpdesk, • Complete any breakdowns as and when necessary., • Ensure plant areas Dalkia is responsible for are always clean and tidy., • Assume the role of HV AP for the site., • Respond to clients' requests promptly., • Maintain all site records and logbooks., • Please note that this is not an exhaustive list, and you may be required to assist the Business with other duties as appropriate. Hours of Work • Continental Shift Pattern – 12 hours shifts, day and nights Benefits • Additional earnings available through overtime - if wanted, • 21 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year, • Pension with matched contributions between 6-8%, • Life Assurance, • Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants, • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance, • Access to wellbeing programmes, • Company Sick Pay, • Employee recognition programmes which reward exceptional achievements, • Employee Referral bonus with generous bonuses for ‘referring a friend’, • The opportunity to use one working day per year volunteering to help the local community, • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters, • Smartphone/ Tablet, uniform, PPE Career Progression Route • From this role you could progress into a Supervisor position if desired Experience Required • Experience as an Electrical Engineer in a data centre, critical environment, commercial building, industrial plant, • or similar technical setting., • Hands-on experience working with electrical distribution systems, UPS systems, generators, switchgear,, • lighting circuits and associated control panels., • Experience carrying out PPM and reactive maintenance on M&E plant and building services equipment., • Familiarity with critical systems monitoring, including responding to alarms, reporting events and initiating, • escalation procedures., • Experience working within permit-to-work and safe-system-of-work environments, including isolations and lock-off procedures., • Previous work in shift-based operations, ideally within a 24/7 environment., • Experience supporting or overseeing subcontractors undertaking technical work on electrical and mechanical systems., • Experience using CAFM/CMMS systems for work order management, asset updates and shift reports (desirable)., • Exposure to resilience-based engineering such as N+1, dual-path systems and high-availability operations (advantageous) Qualifications • Time-served apprenticeship or equivalent in Electrical Engineering (essential)., • City & Guilds / NVQ Level 3 in Electrical Installation, Electrical Engineering or a related discipline (essential)., • 18th Edition Wiring Regulations (BS 7671) (essential)., • 2391 or equivalent qualifications in Inspection & Testing (desirable)., • HV Authorised Person training or experience working around HV systems (desirable)., • Mechanical / multi-skilled training (advantageous for supporting M&E plant)., • First Aid at Work, Manual Handling, Permit-to-Work, and Health & Safety training (desirable; but will be, • provided)., • Data centre–specific or critical environment training (e.g., DC operations, UPS/generator courses), • advantageous but not essential We’re committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to discuss that with you. Please contact our talent acquisition team in confidence.

Multi Skilled Technician (Electrical Biased) Swissport Southern Airports Full-Time Role - Call-Out Rota (Approx. 1 in 5) Standby Payment Included About the Role We are seeking a qualified and motivated Multi Skilled Technician (Electrically biased) to join our site maintenance team supporting Swissport Southern Airports. You will deliver planned and reactive maintenance to ensure facilities remain safe, compliant, and fully operational, enabling smooth airport operations with minimal disruption Key Responsibilities • Carry out planned preventative maintenance (PPM) and reactive works, • Complete maintenance tasks via electronic systems (Aurora/Helpdesk), • Ensure full compliance with Health & Safety and airport security requirements, • Conduct fault finding and diagnostic analysis, • Maintain accurate site records and logbooks, • Monitor plant condition and report reliability concerns, • Maintain clean and safe plant areas, • Respond promptly to emergency call-outs, • Support and mentor apprentices, • Identify opportunities for continuous improvement About You Essential Requirements: • Level 3 NVQ in Electrical Engineering, • 18th Edition Wiring Regulations, • Clean Driving Licence, • Basic mechanical and A/C systems knowledge, • Good IT skills (tablet-based reporting systems), • Strong communication skills, • IOSH or similar Health & Safety qualification, • Experience in a similar maintenance role, • Mechanical and Electrical qualifications What We’re Looking For · Organised and able to prioritise · Committed to safety and quality standards · Proactive and solution-focused · Motivated and reliable · Strong attention to detail · Ability to comfortably work alone What can we offer you? · 25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service! · Overtime availability · Matched pension · Life Assurance & Private Medical Insurance (after 12 months) · Flexible benefits including retail discounts, electric car scheme, wellbeing support · Recognition & referral bonus programmes · Volunteering day & Employee Assistance Programme At Dalkia, we’re passionate about delivering high-quality facilities services that keep our clients’ buildings running smoothly. We promote a culture of safety, collaboration, and professional growth. As a Maintenance Assistant, you’ll be a valued member of a trusted team committed to excellence and customer satisfaction. We are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you. #INDDF1

Electrical Engineer Location: Golders Green, London 40 Hours per week – 8am-5pm Van Included Are you an experienced Electrical Engineer looking to join a dynamic team where your expertise will make a real impact? We’re seeking a proactive and skilled Engineer (Electrical Bias) to help us deliver exceptional service standards across our contract. Key Responsibilities · Ensure full awareness of and compliance with contractual KPIs and SLAs. · Maintain accurate and timely updates within the Aurora Computer-Based · Maintenance System, ensuring PPM and reactive tasks are completed with correct data. · Work closely with the Lead Engineer and Contract Manager to consistently maintain high service levels. · Support the Contract Support team to drive excellent customer satisfaction. · Carry out Planned Preventative Maintenance (PPM) in accordance with manufacturers’ guidelines. · Complete and return all PPM and work-related documentation promptly. · Manage fast and effective procurement of materials and services; proactively identify additional works and raise quotations. · Investigate major operational incidents and produce reports as required. · Attend all callouts in collaboration with the helpdesk team. · Promote and uphold strong Health & Safety culture across the team. · Carry out both reactive and planned maintenance tasks as needed. About You · Proven experience in electrical engineering with a recognised qualification, including 18th Edition certification. · Strong understanding of Health & Safety and safe working practices. · A proactive approach with the ability to anticipate, diagnose, and repair faults efficiently. · Excellent problem-solving skills and attention to detail. · Willingness and availability to participate in the on-call rota (essential). What’s in it for you? · 25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service! · Overtime availability · Matched pension · Life Assurance & Private Medical Insurance (after 12 months) · Flexible benefits including retail discounts, electric car scheme, wellbeing support · Recognition & referral bonus programmes · Volunteering day & Employee Assistance Programme At Dalkia, we’re passionate about delivering high-quality facilities services that keep our clients’ buildings running smoothly. We promote a culture of safety, collaboration, and professional growth. As a Maintenance Assistant, you’ll be a valued member of a trusted team committed to excellence and customer satisfaction. We are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together. We're only interested in the best ideas, no matter where they're from. We have a new opportunity for a Remote Support Engineer to join our fantastic sales team, your primary responsibility is to generate and qualify leads, identify prospects who have a genuine interest in our robotic tech. This role is crucial to our sales pipeline, driving growth and success. As a Remote Support Engineer, you will join our Client Operations team where you will be responsible for ensuring the seamless operation of our autonomous robots by remotely monitoring their performance, diagnosing issues, and providing real-time support to our clients and technical teams. You will play a crucial role in maximizing the efficiency and reliability of our robotic systems. This will be a night shift operating over 6pm-6am; 4 days on and 4 days off. Responsibilities: • Monitor the autonomous operation of robots that are deployed in the field, • Handle incoming alerts and manual interventions as they occur using teleoperation tools, • Experience in a customer-facing technical support or helpdesk role with confidence in responding to customer enquiries, troubleshooting issues, and communicating solutions clearly to non-technical users., • Contribute to the definition, documentation, and implementation of a robust toolkit for expanding the monitoring and operations team, • Collaborate with the engineering and development teams to identify recurring issues and suggest improvements in robot design, software, or processes to enhance overall reliability, • Take responsibility for raising internal tracking tickets for unexpected failures and building reports for the internal team, • Prepare and deliver regular reports on system performance, incident trends, and the effectiveness of remote support efforts to management and relevant stakeholders. Qualifications: • Proven experience in remote monitoring or helpdesk support; speaking to customers directly about technical issues., • Proficiency in using monitoring and diagnostic tools and software., • Excellent problem-solving skills and the ability to think quickly under pressure., • Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders., • Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment., • Ability to work the night shift on a 4 on-4 off rota, • Experience with autonomous mobile robots is a plus *We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: • Performance: High standards, outstanding results,, • Impact: Big challenges, bigger results, • Commitment: All in, every time, • One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. You will also receive: • Private healthcare via Bupa with 24/7 medical helpline, • Life insurance, • Income protection, • Pension: 4+% employee with option to opt into salary exchange, 5% employer, • Employee Assistance Programme - mental wellbeing, financial and legal advice/support, • 25 holidays per year, • Full meals onsite in Wallingford, • Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are unable to provide sponsorship or relocation for this role

We are a prominent and innovative group company with a portfolio of buildings across Central London, and we are looking for a hands-on Buildings Facilities Manager to take ownership of the day-to-day running of several of our key venues. This role is ideal for someone who is equally comfortable rolling up their sleeves to carry out reactive maintenance as they are coordinating contractors, managing safety systems, and keeping our buildings fully operational. You will play a central role in ensuring our venues are safe, compliant, and running smoothly, while delivering reliable support to residents, teams, and stakeholders. Job Description: Buildings Facilities Manager Location: On-site- London Waterloo Salary: Circa £50,000 p/a Responsibilities • Carry out weekly life-safety checks (fire alarms, sprinklers, etc.) and monitor HVAC/BMS systems., • Perform reactive maintenance (basic plumbing, carpentry, painting) and schedule planned works under PPM contracts., • Manage contractors, service providers, budgets, and procurement., • Ensure full compliance with Health & Safety and Fire Safety standards; complete risk assessments., • Support environmental and sustainability initiatives and produce impact reports., • Act as keyholder, attending the venue out of hours when required., • Oversee building improvement works, maintenance planning, pest control, and general facilities operations., • Manage and maintain key building systems, including:, • HVAC, Life Safety Systems, Security, Electrical, Plumbing, Access Systems, BMS, General Maintenance, IT & Networking, Environmental Impact. Requirements • Minimum 3 years’ experience in Facilities Building Management with responsibility for building safety and operations., • Practical skills across electrics, plumbing, and general maintenance., • Experience using a helpdesk system and managing contractors/service providers., • Strong communication skills with the ability to report clearly to directors and stakeholders., • Excellent prioritisation, problem-solving, and the ability to stay calm under pressure., • Strong relationship-building skills with a track record of reliable delivery. Work authorisation: • United Kingdom (required)

Yardi Application Support Engineer, £500 per day outside IR35 6 months rolling, London Bench IT require an experienced Application Support Engineer to Support the Yardi application. The successful engineer will be required to work 3 days per week in London and should have the skills and experience included below; Responsibilities • Administer enterprise-wide Yardi configurations including user permissions, security groups, custom menus, deployment packages, and system hotfixes, • Configure bank check formats and coordinate multi-party testing with financial institutions and property management teams, • Establish new task runners for emerging funds to improve reporting accuracy and operational efficiency, • Lead end-to-end application integration projects with downstream systems from requirements gathering through production rollout, • Establish and coordinate disaster recovery testing protocols to validate business continuity capabilities and minimize operational risk, • Conduct system testing with support teams prior to go-live deployments, • Coordinate parallel integration testing for vendor systems and management companies, • Manage Sys ADm helpdesk support queues, diagnosing and resolving complex technical issues escalated from Level 2 for Yardi application, • Serve as technical liaison between business units, support teams, and development staff for custom reporting, • Resolve cross-system data discrepancies impacting Asset Managers and Portfolio Managers, ensuring data integrity and operational continuity requiring sysadm Back End updates, • Address system breaks documented in ITRC, coordinating remediation efforts to restore functionality, • Serve as primary liaison between internal users and third-party support vendors to facilitate timely issue resolution, • A minimum of 5 years of experience supporting Yardi Voyager with Yardi report writing experience a plus., • A minimum of 7 years of experience with commercial or residential real estate. Preferably with experience in property management, accounting or business support., • Strong knowledge of relational database concepts including heavy experience with Microsoft SQL Server., • Solid report development experience including SQL Server Reporting Services (SSRS)., • Working knowledge of software development life cycle (SDLC) and Agile/Scrum development methodologies., • Excellent oral and written communication skills 6 months rolling, London

Permanent | Full-Time | Monday to Friday, 8am–5pm Dalkia is offering an exciting opportunity for a Contract Support professional to join our team, supporting a Londons Prestigious Imperial College in South Kensington. About the Role You’ll provide essential administrative and coordination support to ensure the smooth delivery of Planned Preventive Maintenance (PPM) and reactive services. This role requires strong organisational skills, attention to detail, and the ability to work collaboratively across teams. Key Responsibilities • Coordinate and schedule PPM tasks with internal engineers and subcontractors., • Upload and manage documentation in Planon and internal systems., • Track job completions and follow-up works, ensuring compliance with deadlines., • Assist with reporting, invoice logging, and financial queries., • Manage access, shared inbox, and helpdesk calls in line with procedures., • Support team meetings, procurement, and communication with clients., • Provide cover for team absences and support wider contract operations. What We’re Looking For • Experience in a similar FM or contract support/admin role (preferred), • Strong admin and IT skills, particularly in Excel and Microsoft Office, • A proactive, team-focused, and customer-oriented mindset What We Offer • 25 days annual leave + bank holidays (with option to buy 5 more), • Matched pension, • Life Assurance & Private Medical Insurance (after 12 months), • Flexible benefits including retail discounts, electric car scheme, wellbeing support, • Recognition & referral bonus programmes, • Volunteering day & Employee Assistance Programme At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you

Who is One Retail Group One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals. Role Overview We are looking for a Customer Care Supervisor who will help us deliver an exceptional experience for every single customer who interacts with our brands. Our customers sit at the heart of everything we do, and this role is critical in ensuring we exceed their expectations every time. You will support our Customer Care Manager in overseeing the day to day running of our global Customer Care team, which is based across our London office, remote UK locations, and international hubs. This is a hands-on leadership role. You will be responding to tickets alongside the team, managing escalations, coaching advisors, and setting the standard for quality, empathy and pace. You will play an important role in shaping internal processes, supporting training, and ensuring our knowledge bases remain accurate, useful and easy for customers to navigate. This role suits someone who is energetic, calm under pressure, highly organised and driven to improve the customer journey. You will work closely with teams across the business to surface insights, solve problems, and contribute directly to improving our products, performance and overall customer experience. Key Responsibilities Team Support and Leadership • Support the Customer Care Manager with the day to day supervision of the Customer Care team, ensuring high levels of productivity and consistently excellent service., • Lead by example by responding to customer tickets, managing escalations, complex queries and sensitive customer situations., • Support ongoing training, coaching and feedback to drive continuous improvement across quality, tone of voice and efficiency., • Onboard and train new Customer Care team members to ensure they ramp up effectively and understand internal expectations. Operational Excellence and Process Management • Build, document and maintain clear internal workflows and processes to ensure the team operate efficiently, consistently and with confidence., • Manage and maintain the internal Customer Care knowledge base, ensuring it is always up to date, clear and aligned with our latest products, policies and processes., • Work collaboratively with other departments including Operations, Product, Quality and E-commerce to resolve issues, fix recurring problems, and identify opportunities for improvement. Customer Insights and Reporting • Provide structured insights to internal teams, helping to highlight trends, recurring issues, product gaps and opportunities to elevate the customer experience., • Support the development of a strong reporting cadence that ensures the Customer Care team is always aligned with wider business priorities. Ideal Candidate • Over 2 years of experience as a senior advisor or supervisor within a Customer Service environment., • Highly empathetic, people focused and an excellent communicator with strong written and verbal skills., • Comfortable managing complex customer queries and difficult escalations with calmness, clarity and a solutions led approach., • Highly organised, resilient and adaptable, able to prioritise effectively in a fast paced environment with fluctuating volumes., • Strong attention to detail with a commitment to maintaining high standards of quality and consistency across customer communication., • Comfortable working across multiple brands and marketplaces, adapting to different policies, customer expectations and tone of voice requirements., • Experienced using Helpdesk tools such as Zendesk or Gorgias., • Experience within e-commerce or marketplace led businesses is preferred, although not essential., • A proactive problem solver who takes ownership, looks for opportunities to improve processes and enjoys working collaboratively with cross functional teams.

£53,000 plus bonus and company benefits We are seeking a dynamic and dependable IT Network Operations Manager to lead our IT Operations team and drive service excellence. Supporting the Head of IT, you will ensure the effectiveness, resilience and efficiency of our IT service portfolio. You will lead and mentor a team of technical staff, including helpdesk, onsite engineers and senior technicians, to deliver high-quality support to our clients. As the lead for service improvement, you will oversee incident management, act as the highest point of technical escalation and spearhead the implementation of new technologies to enhance our operational capability. Your Profile • Leadership: Extensive experience in managing and developing technical teams serving multiple sites., • Technical Expertise: Expert knowledge of network infrastructure, server networks, cloud technologies (Google/Microsoft) and Cisco platform inclusive of security management., • Service Delivery: Proven track record of managing operational services to meet or exceed agreed SLAs., • Service Management: Strong understanding of industry standard service management frameworks (such as ITIL) to drive continuous improvement and structured incident resolution., • Strategic Thinking: Ability to diagnose complex issues and provide clear direction for long-term technical resilience., • Project Management: Knowledge of methodologies such as PRINCE2 or Agile., • Communication: Strong stakeholder engagement skills, with the ability to manage relationships with senior staff and external suppliers., • Requirements: A relevant degree or equivalent professional qualifications and a full current driving licence for site visits. For further information, please contact Asif Mangera, Director of Strategy .

Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Excellent analytical skills with the ability to

Starting with 1 month of 8:00am–16:30 & then you will go onto a shift pattern which is either earlier or later starts (Mon–Fri). Are you a proactive, customer-focused IT support professional looking to build your career in a fast-paced environment? We’re looking for a. Diagn

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility?. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain four gl

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility?. Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Pr

Think Specialist Recruitment are delighted to be working with a fantastic company based within the Borehamwood area. This company have an opportunity for a Claims Handler to join their team. This position will be working within a claims department, ensuring all claims are handled from first negotiation through to settlement. The successful candidate will be someone who has previous experience as a Claims Handler (this is a must have), with good written and spoken communication skills. This is a great opportunity to join a brilliant team environment and company that have a great culture. Monday - Friday with hybrid working after training Salary - £30,000 plus good benefitsSome of the duties will include: • Acting as the first point of contact for policyholders, providing advice and guidance throughout the full cycle of their a claim, • Monitoring the progress of each claim, keeping customers updated throughout, • Obtaining relevant documentation to support and progress claims appropriately, • Negotiating and settling claims within delegated authority limits, referring claims to underwriters where necessary, • Preparing professional, well written responses to enquiries, • Managing department email inboxes, responding to emails within a timely manner, • Handling calls from customers and stakeholders as required, maintaining strong relationships internally and externally, • Ensuring all actions and documentation comply with FCA regulations, • Accurately maintain client records, • Previous experience within claims handling is a must have, • Strong written and verbal communication, • High level of attention to detail, • Great team player, • Strong organisational skills and time management, • Ability to work to deadlines Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Candidates with the experience or relevant job titles of; Senior IT Support Engineer, Senior IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical

Strong communication skills and a customer-first mindset Excellent attention to detail and the ability to stay calm under pressure Experience in a helpdesk or service-desk environment Familiarity with electrical maintenance terminology (highly desirable) Confidence using IT systems and ticketing too

IT Helpdesk Technician Derby Permanent £27,000 Base + Benefits IT Helpdesk Technician. This is a permanent, full-time position working on site from the company's head office in. Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing / supporting IT equipmen

Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdes

Key Responsibilities Provide 1st and 2nd line IT support for hardware, software and peripherals Manage helpdesk tickets and resolve user issues both remotely and on-site Support joiners and leavers, including issuing and collecting IT equipment Build and deploy Windows, Apple and mobile devices Assi

As a Senior Helpdesk Engineer you will be a key part of the IT team, responsible for managing and supporting IT helpdesk operations across the business. Proven experience in a senior IT support or helpdesk role. This role will ensure the delivery of high-quality technical assistance to internal user

Assist with the IT helpdesk ticket distribution amongst the IT team. Act as the system administrator for their Management Information System (currently SchoolBase with scope to change). Perform additional duties as assigned by the Head of IT.