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1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: • Provide 1st/2nd line service desk support, • Install, upgrade, and troubleshoot Windows and hardware systems, • Log, manage, and resolve support tickets in line with SLAs, • Troubleshoot LAN/WAN and TCP/IP networking issues, • Escalate complex issues where required, • Minimum 1-2 years in IT support preferred., • Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable, • Location: Fareham, Hampshire, • Hours: 37.5 per week, Mon-Fri, • Salary: £27,000-£32,000 + BUPA & Pension after probation Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment. This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required. You will be required to maintain an effective level of communication with all clients that require support on any IT issues, ensuring that all information affecting the use of IT systems is correctly communicated throughout and relevant internal / external parties are kept informed of any issues that need escalating. Offering excellent and prompt customer service and representing the company in a professional and courteous manner. You will be required to heavily investigate customer's issues and provide diagnostics on a daily basis. • Ensuring customer's support issues are logged and recorded with a sufficient amount of detail, • Ability to resolve support issues within a pressurised environment, • Taking ownership of support calls until a satisfactory resolution is reached, • Escalation of complex issues to 2nd and 3rd line support, • Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's, • Install, upgrade, support and troubleshoot in house EPoS Application, • Install, upgrade, support and troubleshoot in house back office application, • Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime, • Troubleshooting network connectivity in a LAN/WAN environment, • Install, upgrade, support and troubleshoot EPoS hardware such as printers, cash drawers, and line displays, • Troubleshoot communication between back office application and EPoS application, • A minimum of 1-2 years’ experience in an IT support role is desirable, • A proven track record in managing customer relationships and providing excellent customer service in a customer delivery environment, • Sound understanding of EPoS operations as well as business related processes and procedures, • Understanding of Server/Client setups, • Understanding of TCP/IP Networking principles for troubleshooting purpose, • Experience in using VNC and other remote access tools, • Excellent technical knowledge of PCs and desktop hardware, • Experience of Microsoft SQL Server, • Experience of all Windows Operating Systems, • Experience of Microsoft Services and Web Services, • Knowledge of routers and switches, as well as firewalls, • TCP/IP Experience Fareham, Hampshire 37.5 Hours per week - Mon to Fri Out of Hours Calls to be covered on a Rota system once competent BUPA & Pension after successful probationary period. Opportunity to progress to helpdesk team leader

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1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: • Provide 1st/2nd line service desk support, • Install, upgrade, and troubleshoot Windows and hardware systems, • Log, manage, and resolve support tickets in line with SLAs, • Troubleshoot LAN/WAN and TCP/IP networking issues, • Escalate complex issues where required, • Minimum 1-2 years in IT support preferred., • Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable, • Location: Fareham, Hampshire

The primary role is to support the helpdesk and infrastructure teams.Activities include building, maintaining and operating TUV SUD UK IT infrastructure as well as supporting the UK userbase.The successful candidate will work on other IT projects on the IT roadmap.This position will provide an oppor

A well-established maintenance and repairs company in Havant is seeking a Service/Helpdesk Coordinator for a full-time role.

The successful candidate will support the helpdesk and infrastructure teams by building, maintaining, and operating IT infrastructure.

Service/Helpdesk Coordinator Havant Full-time | Monday–Friday, 8:30am – 5:00pm (1 hour lunch) Temp to Perm £27,976 (£13.45 per hour) Are you an organised and confident communicator looking for a busy, varied role where no two days are the same? We’re recruiting for a Service Coordinator to join a well-established and respected maintenance and repairs company. This is a fantastic opportunity to join a supportive team, with the potential to move into a permanent position. What you’ll be doing: • Taking incoming calls from clients, trade operatives, and residents, • Scheduling and booking appointments efficiently, • Supporting the daily allocation of work to operatives, including reactive jobs, • Managing appointment changes and liaising between operatives and customers, • Updating and maintaining company systems with job progress and completion details, • Providing general administrative support as needed What we’re looking for: • Strong communication and telephone skills, • Previous experience in a customer service or office-based role, • Excellent attention to detail and accuracy, • Strong organisational and time management skills, • Ability to work well under pressure and meet deadlines What’s in it for you: • Stable Monday–Friday working hours, • Opportunity to secure a permanent role, • Work within a friendly and supportive team, • Gain experience in a busy and fast-paced environment If you’re proactive, organised, and enjoy working in a customer-focused role, we’d love to hear from you. Apply today or call Lynsey at Key Recruitment for more information

1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: Provide 1st/2nd line service desk support Install, upgrade, and troubleshoot Windows and hardware systems Log, manage, and resolve support tickets in line with SLAs Troubleshoot LAN/WAN and TCP/IP networking issues Escalate complex issues where required Participate in an on-call rota (once competent)Skills & Experience: Minimum 1-2 years in IT support preferred. Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable Strong customer service and problem-solving skills.Details: Location: Fareham, Hampshire Hours: 37.5 per week, Mon-Fri Salary: £27,000-£32,000 + BUPA & Pension after probation Career progression to Helpdesk Team LeaderApply now to join a fast-paced, client-focused IT support team! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

We help you develop the skills required with three globally recognised qualifications, real-world project work and practical training so that you can be ready to launch your new career in IT support with our job guarantee on completion. Within our IT Helpdesk Technician career programme, you will:.

Delivering a quality IT experience in line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential). All round IT Technical Manager with at least 3 years’ experience in a similar role supporting 6000+ staff, managing a glo

The demand for newly trained and qualified IT Support professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits. We help you develop the skills required with three globally recognised qualifications, real-world project work and practical training

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Japanese Speaking IT Helpdesk Engineer - Principal Accountabilities. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. Assist with pre‑sales and pos

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A leading global IT company in London is looking for a Japanese Speaking IT Helpdesk Engineer. This position is office-based, with a salary up to £35,000 per annum plus travel expenses. The successful candidate will provide 1st and 2nd level IT support, manage cases, and liaise with vendors.

A leading training provider in the UK offers a comprehensive IT Helpdesk Technician course designed to prepare you for a rewarding career in IT support. Ideal for individuals with communication skills and a passion for IT, this program welcomes applicants from all backgrounds. With over 100 hours of

A tech solutions company is seeking a friendly 1st Line IT Helpdesk Analyst for a 3-month contract in Nottingham city centre. The role focuses on delivering high-quality IT support to approximately 350 users, troubleshooting application access, and managing user accounts through Active Directory and

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This role demands a proactive individual with a proven track record in managing helpdesk environments and delivering quality IT experiences aligned with ITIL best practices. An established industry player is seeking an experienced IT Technical Manager to lead a global technical team and enhance IT s

Nice-to-Have:- Experience in installation, configuration, and integration of Systems (Hardware)- Scripting and API Management- CCNA or relevant certifications- Familiarity with ITIL principles and hands-on experience working with an ITSM platform. London - United Kingdom # IT Helpdesk Support## Over

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Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune. Collaborate with infrastructure, networking, and application support teams to ensur

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We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. Being a relatively small team, there is an opportunity for staff members to be involved with IT projects at all levels get

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