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Business Continuity Analyst - Halifax We have an exciting opportunity to join us here at Covéa Insurance as a Business Continuity Analyst , within our IT Governance Team! At Covéa Insurance , we’re all about protecting what matters most - whether it’s your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we’re here to make a real difference. This role is a driving force behind our organisation’s resilience. You’ll take charge of building a Business Continuity capability that’s strong, agile, and ready for anything - designing, governing, testing, and constantly elevating how we protect our critical services. You’ll also rally and energise a network of Business Continuity Champions across the organisation, empowering them to embed smart planning in their teams and champion the value of resilience at every turn. This is a hybrid position, combining the best of both worlds - working from home and in our Halifax office as required. At Covéa, balance matters. We know life is busy, so we’re open to flexible hours, different working patterns, and arrangements that fit your circumstances. Many of our colleagues already work flexibly, including from home, and we’re always happy to explore what works best for you. Step into a role where your potential is valued and your growth is supported. What does a day-to-day look like? • Driving organisation‑wide Business Continuity planning to ensure we can withstand and recover from major disruptions., • Challenging teams to keep Business Impact Assessments current, define critical processes, and set clear recovery objectives., • Maintaining up‑to‑date Business Continuity documentation across all Covéa sites., • Leading a risk‑based testing programme that uncovers vulnerabilities and drives rapid improvement., • Building an active community of Business Continuity Champions who promote resilience across the business., • Creating engaging training that embeds strong continuity practices., • Delivering clear assurance reporting with key metrics, risks, and recommended actions., • Supporting disruption response by guiding teams on recovery priorities., • Experience in Business Continuity, crisis management, or a related field, with strong knowledge of BC principles and frameworks., • Familiarity with risk assessment methodologies., • Financial or insurance sector experience preferred., • Strong communication and confident stakeholder management., • Ability to build trusted relationships and positively influence teams across the organisation., • Solid understanding of governance frameworks and risk management., • Drive to continually enhance Business Continuity capability., • Sharp analytical skills and exceptional attention to detail., • Ability to stay focused under pressure and manage competing deadlines., • Good grasp of Disaster Recovery concepts, including failover and backup approaches., • Understanding of the Financial Services regulatory landscape., • Certifications such as CBCP, BCCP, MBCI (or similar) are desirable but not essential. Why join us? • Flexible working – 36.25 hours a week with flexitime & hybrid options, • Annual pay review – plus performance bonuses (up to 30% depending on level), • Generous holidays – 25–27 days + bank holidays, with buy/sell options, • Pension perks – 7.5% employer contribution, rising to 9% with your input, • A culture where everyone belongs – we're committed to diversity, equity & inclusion, with real action, employee-led community groups, and ongoing learning to make Covéa a place where everyone can thrive, • Mental & financial support – through our dedicated Wellbeing group, • Career growth – training, qualifications & apprenticeships to help you thrive, • Health & wellbeing – private medical cover, 24/7 Virtual GP, health checks, flu jabs & more, • Drive in style – Tusker Car Scheme with fully maintained insured vehicles, • Extra savings – gym discounts, Cycle to Work, and retail offers via Perkpal Salary: Up to £48,000 (Dependent on Experience) Working hours: 36.25

Candidates should be studying towards a degree in IT or a related field, with essential IT hardware experience. As a Technical Analyst, you'll maintain and support business systems, design IT solutions, and collaborate with cross-functional teams. This role focuses on IT Manufacturing within Cummins

A managed services provider in Batley is looking for a Service Desk Analyst passionate about exceptional IT support. In this full-time role, you will manage incidents and service requests, ensuring prompt resolutions while meeting service level agreements.

Skill development & Career Progression + Benefits. Based in Leeds- Mon – Fri needed to provide end user support, hybrid currently. Apply now we are waiting to invest in your career!.

The company are looking for a skilled IT Support Engineer to support their head office and satellite sites with a range of IT issues. IT Support Engineer required to support internal users across 1st & 2nd line. This would be an excellent opportunity for an experienced 1st line engineer looking to s

A leading international law firm in London is seeking an IT Support Analyst to join its Information Services team. Candidates should have at least 12 months of IT support experience, strong knowledge of Windows Server and Microsoft 365, and excellent communication skills. The role involves providing

Triage incoming IT support requests via Freshdesk, ensuring tickets are logged, prioritised, and resolved within agreed SLAs. Support security initiatives including software rollouts, testing, and compliance activities. Excellent written and verbal communication skills, with the ability to explain t

Be a first point of call for all 1st Line Support within itsu (Stores, Head Office, Grocery and remote workers)* Monitor the Helpdesk and Ticketing System and ensuring end users are kept updated through until the resolution of their incident or request* Administer and Manage User Accounts across sys

Work with and Support other areas of the IT Team in ensuring a stable network connection for our sites and equipment on site. The role of IT Support Analyst is to be a confident first point of contact to the itsu teams when dealing with technology issues, whether they are in store, the Academy or Gr

Collaborate with the facilities management team to ensure that IT infrastructure aligns with the overall office environment. Proven experience in IT support within an office environment. A customer‑focused approach, with a commitment to providing helpful and efficient support.

Pipers Corner School - IT Support Analyst- Location: Buckinghamshire#### SummaryWe are looking for an IT Support Analyst who will be responsible for providing advanced technical support and ensuring the efficient operation of the School’s IT systems. DetailThe primary function of the IT Support

A multinational global dairy producer is looking for an IT Support Analyst to join their IT Team to provide exceptional IT support services to business users. IT Support Analyst -Main responsibilities:. Proven ability to guide, train, and coach users on the effective use of IT tools, both during onb

This role involves analyzing support queries, providing IT support through various channels, and collaborating with teams to resolve issues. Excellent benefits and a commitment to diversity and inclusion are also part of the offer. Ideal candidates will have strong IT support knowledge and relevant

Logging and maintaining a record of support tickets through the IT helpdesk system, providing 1st and 2nd line support to 170+ users, with escalating calls efficiently to ensure they are resolved by a senior engineer. While you will support both office-based and remote staff, the role requires a pre

A leading sports and entertainment global company is looking for an IT Support Analyst to provide support within the company with IT hardware, software and telecommunication systems. Career progression IT Systems Analyst → IT Network Engineer → IT Support Manager. To offer IT Support at all site

The company offers an opportunity for structured training and career progression, with responsibilities including supporting office IT infrastructure and maintaining a fleet of devices. A leading software company seeks a Junior IT Desktop Support Analyst to provide first-line support for technical i

The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Our Client is looking

Bristow Holland are working with an exciting organisation based in Ipswich who are seeking an IT Support Analyst to join their team on an initial 6 month contract, with a view to becoming permanent. This is an excellent opportunity for someone with solid first-line experience who enjoys user-facing

A leading managed service provider in the UK is seeking a Service Desk Analyst to provide outstanding IT support. This full-time position offers a salary of £25,000, hybrid working, and generous annual leave benefits while supporting employee wellbeing programs. Ideal candidates will possess strong

This job is responsible for providing IT internal support, including the installation, configuration, maintenance and support of network, services, computing, cyber and information security policies and controls, communication equipment and systems, providing technical advice and support to end user

A global insurance company is seeking an individual to provide 1st line IT support at their Leeds office. The position offers a great salary, bonuses, and comprehensive benefits including a pension scheme, private medical cover, and extensive holiday options. This role involves resolving IT issues,

IT Support Analyst with 1st and 2nd Level Support. We are looking for IT Support Analyst with 1st and 2nd Level experience cloud infrastructure (Saas) endpoint management (Intune) administrator, networking, azure and Office 365 hands-on support administrator. This role would require a service-orient

A leading global provider of shipping services is seeking an End User Support Analyst based in London. This office-based role involves providing IT support for end users, focusing on desktops, laptops, and peripherals. The ideal candidate should have experience in IT support and a passion for delive

A local government council in Greater London is seeking an IT Service Desk Analyst to ensure exceptional IT support across various platforms. This position offers a competitive salary, hybrid working options, and benefits like 40 days of annual leave. The ideal candidate will possess strong customer

A fantastic opportunity has arisen for an IT Service Desk Analyst / 1st Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst / 1st Line Support Analyst. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must h

Triage incoming IT support requests via Freshdesk, ensuring tickets are logged, prioritised, and resolved within agreed SLAs. Support security initiatives including software rollouts, testing, and compliance activities. Excellent written and verbal communication skills, with the ability to explain t

Working as part of the End User Compute group, this role interacts with multiple functions within the IT Operations group and with other groups within the wider IT team. A career at Citco isn’t just a job — it’s an opportunity to excel in an environment that genuinely supports your personal an

A leading quick-service retail brand in Greater London is hiring an IT Support Analyst to provide first-class IT support across stores and remote locations. Ideal candidates will have experience in IT support, particularly with Microsoft 365 applications and retail exposure. Key responsibilities inc

Key responsibilities include analysing support queries, providing customer service through various channels, and collaborating with teams to resolve incidents. A financial services company in Greater London is seeking a Service Desk Analyst to provide essential IT support. The company promotes an in

A global professional services firm based in Leeds is seeking a Service Desk Analyst to support their IT operations. The role involves managing incoming service requests, prioritizing incidents, and collaborating with teams to resolve issues efficiently. The firm offers a range of benefits including

Reporting to our IT Ops Manager (Support), you’ll support teammates with timely, thoughtful help—whether it’s resolving support tickets, improving workflows, or proactively finding ways to make internal tools more efficient. Handle a high volume of incoming support requests with a focus on tho

A recruitment agency specializing in IT roles is seeking an experienced IT Support Service Analyst to join a Global Support and Operations Team. Responsibilities include providing technical support and ensuring system reliability. The candidate will support integration technologies within complex he

A leading recruitment firm in the United Kingdom is looking for an IT Service Desk Analyst. This position offers opportunities to grow within the IT service management field. Responsibilities include logging incidents, delivering outstanding customer service, and facilitating access management reque

In addition to these responsibilities, you will also provide internal technical support to the existing workforce including desktop support, device management and the maintenance of internal IT systems and security platforms. IT Support Service Analyst (IT/Middleware/ Software Support). The main res

A leading financial services firm in Greater London is hiring a Junior IT Analyst to provide fundamental IT support, troubleshoot user-reported issues, and enhance technical problem-solving skills. The ideal candidate will have some experience in IT support, a good attitude towards customer service,

Key responsibilities include troubleshooting 1st line support issues, collaborating with external suppliers, and ensuring the reliability of IT services. A leading pet emergency provider in the UK is seeking a Service Desk Analyst to provide high-quality technical support. The position offers a hybr

As part of our ongoing digital transformation, we are looking for a proactive IT Support Analyst to join our Doncaster‑based Information and Digital Services team. You’ll have the opportunity to make a real impact, contribute to continuous improvement, and grow within a collaborative and innovat

A national organization is seeking an IT Support Analyst to provide first-line IT assistance to staff. The position is office-based in London with a salary range of £28,000 to £33,000 per annum, alongside excellent opportunities for professional development. This role involves managing the IT serv

A private educational institution in Buckinghamshire is seeking an experienced IT Support Analyst to provide advanced technical support and ensure the efficient operation of IT systems. The role involves troubleshooting complex issues and managing support initiatives, while ensuring compliance with

A global financial services firm is hiring an IT Support Analyst in Greater London. This role requires a proactive individual with over 3 years of experience in IT support, focusing on customer service and incident management. Opportunities for professional development and competitive benefits are p

A dynamic organization is seeking an IT Support Analyst for a full-time, office-based position at 3 Soho Square, London. This role is responsible for providing first-line IT support, managing the Service Desk, and ensuring smooth operation of IT systems and services. Ideal candidates will have at le

We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. Advance is a nati

My client is currently recruiting for a Support Analyst to join their IT Team. This role will be ideal for candidates who have got experience working within an IT Department has got excellent IT Support or Helpdesk experience. The primary responsibility of this role is to work as part of the Support

A leading service provider in the United Kingdom is seeking an experienced IT Support Analyst to join their growing platform support team. The ideal candidate should have demonstrable experience in support roles, familiarity with incident management tools, and a keen interest in technology. You'll p

The position offers a salary of up to £24,000 per annum and a range of employee benefits including a pension scheme, life assurance, and holiday entitlements. A leading healthcare solutions provider in the UK is seeking a Junior Support Analyst for their Southampton Head Office. This role involves

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected und

Ideal candidates will have 1-2 years of IT support experience, be customer-focused, and possess knowledge of Microsoft Windows, while an ITIL qualification is beneficial. A leading housing association in the UK seeks an ICT Service Desk Analyst to join its team. The role offers a 4-day working week,

This position includes the opportunity for flexible working hours and offers a comprehensive benefits package, including annual bonus and extensive holiday leave. A global insurance firm located in Leeds is seeking a Service Desk Analyst to provide first-line IT support. The successful candidate wil