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Senior IT Service Desk Analyst Full time, Permanent Location – Glasgow with regular travel across other sites Closing date: 19 January Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: You’ll be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. You’ll get to put your passion for delivering great customer service and high-quality support to good use. Day-to-day, you’ll ensure issues are resolved within agreed SLAs and help to deliver continual Service Improvements across the wider business. The role will also involve providing technical expertise to other IT functions. Some other duties include – • Liaising with and providing technical expertise to other IT functions across the Drax Group, • Being the subject matter expert within the Service Desk for a defined list of systems and technologies, • Working with project teams to prepare for and onboard new and updated services, • Identifying process improvements within the Service Desk areas of responsibility, • Identifying opportunities to expand the scope of support provided within the Service Desk, embracing and encouraging a ‘shift left’ approach in collaboration with other support teams and service providers Please note, this role covers regular travel across our Scottish hydro sites. Who we’re looking for: You’ll be a strong communicator, keen problem-solver and love to contribute your ideas for improving processes. You’ll also have experience with the below: • Windows operating systems, • Active Directory/ Azure Active Directory / Group Policy, • Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services, • Mobile Device Management, including Windows and Apple devices, • Installation, configuration, troubleshooting and maintenance of desktop hardware and software Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get: · A discretionary bonus depending on company performance · Private Healthcare · SAYE (Sharesave): discretionary scheme from time to time · Personal accident cover · Group personal pension plan where we’ll pay up to 10% · Holiday 25 days plus bank holidays · Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach ___ Talk to us about flexible working! How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our ___ to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email We reserve the right to close roles early when the particular role and / or location has had sufficient applications

Profitero+ is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1400+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now’s an exciting time to join our fast-growth business. Profitero+ joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment while giving our employees an incredible launchpad for their careers. Profitero’s tech and data combined with Publicis’ tech, data and activation services positions us to be a true end-to-end partner for helping brands maximise eCommerce market share and profits. Learn more at ___ Come be a part of our fast-paced, entrepreneurial culture and next stage of growth. The Advisory Analyst plays a critical role in analyzing complex eCommerce and digital shelf signals to develop clear narratives and action plans that improve our customers’ performance. This role works directly with Profitero+ clients to scope projects, build analyses in Excel, PowerPoint, and Sigma, and present recommendations that improve eCommerce performance. This role sits within our Advisory organization. The Advisory Analyst will primarily support Digital Shelf business reports and custom analyses, with exposure to analytic tool development & deployment and consulting team support. The role is based in Reading UK and is a hybrid role with three days a week in office. Who you are: • Experience: A bachelor’s degree and 1-3 years of increasing responsibility in a data-intensive consulting, market research, eCommerce, retail, CPG/manufacturing, or similar role, • Analytical & Presentation Skills: Proficiency in Excel and PowerPoint, with the ability to interpret and present data effectively, • Storytelling Ability: Ability to transform complex data into clear narratives, providing actionable insights and recommendations, • Communication: Confidently articulate complex topics in a clear and concise manner, both verbally and in writing, • Detail-oriented: Exceptional focus on accuracy and precision in analyses and reports, • Organizational Skills: Proven ability to prioritize tasks, manage deadlines, and handle multiple stakeholders effectively, • Experience: A bachelor’s degree and 1-3 years of increasing responsibility in a data-intensive consulting, market research, eCommerce, retail, CPG/manufacturing, or similar role, • Analytical & Presentation Skills: Proficiency in Excel and PowerPoint, with the ability to interpret and present data effectively, • Storytelling Ability: Ability to transform complex data into clear narratives, providing actionable insights and recommendations, • Communication: Confidently articulate complex topics in a clear and concise manner, both verbally and in writing, • Detail-oriented: Exceptional focus on accuracy and precision in analyses and reports, • Organizational Skills: Proven ability to prioritize tasks, manage deadlines, and handle multiple stakeholders effectively, • Have prior eCommerce, CPG/retail, and/or consulting experience, • Have hands-on experience with Analytics tools (e.g., Sigma, SQL, Power BI, Tableau, Python), • Understand digital shelf KPIs and best practices Additional Information Why you want to work at Profitero: We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. We hire only the best and provide the compensation and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. Our package include; competitive base salary; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours. Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law. Be part of a company on the forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career. #LI-SK1 #LI-HYBRID

Senior IT Support Analysts to act as a key point of escalation for technical issues, and assist the Service Delivery Manager in overseeing day-to-day operations of a small local team of Support Analysts in Llangefni. We can give you plenty of training and equip you with the tools that you’ll need