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IT Support Analyst | Edinburgh | Competitive Salary + Exceptional Benefits Join one of Scotland’s leading Microsoft Partners and take your career to the next level. Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We’re expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients. If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you. About Us: Quorum is an employee-owned Scottish success story. Our expertise spans: • Microsoft Modern Workplace, • Azure Cloud Adoption & Migration, • Data Platform, • Security & Identity The Role: IT Support Analyst As a key member of our Managed Services team, you’ll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set. Your responsibilities will include: • Resolving support requests from managed service clients using your own expertise and vendor resources, • Carrying out site visits on a rotational basis, • Proactively managing and responding to automated alerts, • Administering, maintaining, and troubleshooting Microsoft servers and desktops, • Delivering hands-on fixes, installations, upgrades, and patching We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service. You will bring: • Strong organisational skills with the ability to manage and update your ticket queue effectively, • A proactive mindset and willingness to drive improvements in efficiency and service delivery, • Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune, • A current Microsoft certification — or equivalent demonstrable knowledge, • Excellent communication skills, able to work with both technical and non-technical audiences, • Previous MSP experience (desirable) We don’t just say we value our people — we prove it. Our outstanding benefits package includes: • Highly competitive salary, • Contributory pension, • Private healthcare, • Flexible holiday buy/sell options, • Home broadband covered, • Exceptional training & development opportunities, • Annual personal technical budget Ready to grow with us? If you’re looking for a role where you’ll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit. Apply today and become part of a team that’s shaping the future of Microsoft technologies in Scotland.

Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: • Junior Data Analyst - £30,000, • Data Analyst - £50,000, • Business Data Analyst - £67,500, • Data Analytics Analyst - £80,000 The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. • Microsoft excel - to expert level., • Learn SQL - the programming language used for extracting data from more complex databases., • Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations.

Senior IT Service Desk Analyst Full time, Permanent Location – Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: You’ll be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. You’ll get to put your passion for delivering great customer service and high-quality support to good use. Day-to-day, you’ll ensure issues are resolved within agreed SLAs and help to deliver continual Service Improvements across the wider business. The role will also involve providing technical expertise to 1st line Service Desk colleagues and other IT functions. Some other duties include – • Liaising with and providing technical expertise to other IT functions across the Drax Group, • Being the subject matter expert within the Service Desk for a defined list of systems and technologies, • Working with project teams to prepare for and onboard new and updated services, • Identifying process improvements within the Service Desk areas of responsibility, • Identifying opportunities to expand the scope of support provided within the Service Desk, embracing and encouraging a ‘shift left’ approach in collaboration with other support teams and service providers Please note, this role covers regular travel across our Scottish hydro sites and you’ll be expected to travel in your own vehicle the majority of the time. Expenses will be paid for your travel. You’ll be expected to travel to other sites on average around 2 days per week depending on business needs. This role requires you to be in the Glasgow office/on site 4 days per week and there’s the option to work one day from home. You must have a valid UK driving licence. Who we’re looking for: You’ll be a strong communicator, keen problem-solver and love to contribute your ideas for improving processes. You’ll also have a working knowledge with the below: • Windows operating systems, • Active Directory/ Azure Active Directory / Group Policy, • Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services, • Intune Device Management, including Windows and Apple devices, • Installation, configuration, troubleshooting and maintenance of desktop hardware and software Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get: · A discretionary bonus depending on company performance · Private Healthcare · SAYE (Sharesave): discretionary scheme from time to time · Personal accident cover · Group personal pension plan where we’ll pay up to 10% · Holiday 25 days plus bank holidays · Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach ___ Talk to us about flexible working! How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our ___ to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email We reserve the right to close roles early when the particular role and / or location has had sufficient applications.

An established organisation operating across Scotland is looking to appoint a Technology Support Analyst to join their internal IT team in Edinburgh.

A technology services organization is seeking an experienced IT Support Analyst to join their team in Edinburgh.The role involves supporting technology services, providing 2nd and 3rd line support, and mentoring apprentices.Candidates should possess strong problem-solving skills and experience with

IT Service Desk/Helpdesk Function. My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. Proven experience in a technical support role, preferably in a service desk environment.

Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background!. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs o

Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background!. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs o

The role requires professional Spanish and advanced English proficiency, alongside 2 years of technical support experience. A UK-based Managed Service Provider is seeking a remote Technical Support Specialist to assist clients in São Paulo.

Your day-to-day will include resolving hardware, software and network problems (both remotely and on-site), liaising with third-party suppliers, maintaining documentation, supporting BAU and improvement projects, and ensuring adherence to Cyber Essentials Plus standards. To succeed in this role, you

Candidates should have a minimum of 2 years in technical support, strong English skills, and the ability to resolve hardware and software issues. Ideal for those with IT backgrounds interested in a remote role. An IT managed services provider is seeking a remote Technical Support Specialist to assis

A recruitment agency seeks a Service Desk Analyst to join their team in Edinburgh. This critical role involves providing first-line IT support, managing user access requests, and improving service desk operations.

Exceptional benefits include a competitive salary, pension, private healthcare, and extensive training opportunities, ensuring a supportive work environment. A leading IT support firm in Edinburgh is seeking a passionate IT Support Analyst to join their award-winning Managed Services team. The ideal

A technology recruitment agency is seeking an experienced IT Support Analyst for a contract position in Edinburgh city centre. This position offers a competitive rate of £125 per day and aims to ensure business continuity through the end of 2026. Ideal candidates will have a background in IT suppor

IT Support Analyst - Contract – Edinburgh City centre (Onsite) £125 per day. Change Digital are recruiting on behalf of our technology client an experienced and proactive IT Support Analyst to join the team on a contract through to the end of 2026. Manage and resolve tickets in line with SLAs, he