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12 month fixed term contract Manchester or Slough (Hybrid 8 days a month in office) Competitive + Bonus We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Comfortable working in a fast‑paced, matrixed environment with non‑technical stakeholders Desirable • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Job Title: Project Analyst – Talent Acquisition Technology Job Location: Sunbury-on-Thames / Canary Wharf (Hybrid) Contract Length: Until 18th December 2026 Industry: Oil and Energy / HR Technology Working Hours: 36.25 per week Role Overview: This role provides analytical, reporting and coordination support to agile delivery squads across Talent Acquisition technology initiatives. This role supports a large-scale Talent Acquisition technology transformation delivered within the enterprise IT portfolio. The programme focuses on modernising Talent Acquisition platforms, processes and operating models through a combination of Workday Recruiting optimisation, AI-enabled capabilities and digital automation. Delivery is organised around a product- and squad-based agile model, with work structured across multiple, interdependent workstreams. Teams operate at the intersection of Talent Acquisition, HR Technology and IT, translating functional Talent outcomes into scalable, secure and compliant technology solutions. The successful candidate will have experience operating in complex IT delivery environments, with a strong understanding of Talent Acquisition or wider Talent functions, and the ability to balance pace, quality, risk and enterprise governance. This role requires experience delivering IT-led HR or Talent technology projects and is not suitable for individuals with purely functional Talent Acquisition experience and no exposure to technology delivery or IT transformation environments. What you will do: • Maintain sprint, dependency and delivery trackers across agile workstreams., • Support backlog refinement activities and agile ceremonies., • Track RAID items, actions and delivery dependencies., • Produce delivery and governance reporting for stakeholders and programme leadership teams., • Support agile delivery squads across Workday Recruiting optimisation, AI-enabled capabilities and automation initiatives., • Collaborate with Product Owners, Talent Acquisition stakeholders, HR Technology teams and enterprise IT delivery teams., • Support delivery coordination across multiple interconnected workstreams., • Contribute to the delivery of scalable, secure and compliant Talent technology solutions. What you will have: • Project or Delivery Analyst experience within IT programmes., • Exposure to HR, Talent Acquisition or Talent technology environments., • Experience supporting agile delivery teams and agile ceremonies., • Strong analytical, reporting and coordination skills., • Experience operating within complex IT delivery environments., • Strong communication and stakeholder management capability., • Ability to manage multiple priorities across fast-paced transformation programmes. You will work with: • You will work closely with agile delivery squads, Product Owners, Talent Acquisition stakeholders, HR Technology teams, enterprise IT delivery teams and external vendors., • You will support the delivery of Talent Acquisition technology transformation initiatives focused on Workday optimisation, AI-enabled capabilities and digital automation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

SAP Finance Business / Functional Analyst Contract: 4 Months Location: Windsor (Hybrid – 1 Day Onsite per Week) We are looking for an experienced SAP Finance Business / Functional Analyst to support SAP S/4HANA Finance processes and integrations with Supply Chain systems. Key Responsibilities • Lead and support SAP Finance functional processes and solution design, • Manage Finance integrations with SCM systems, • Support P2P, inventory valuation, invoice matching, and month-end processes, • Ensure financial controls, compliance, and auditability, • Conduct fit-gap analysis and recommend SAP best-practice solutions, • Work closely with business stakeholders, IT teams, and vendorsRequired Experience, • Strong SAP Finance functional experience (ECC or S/4HANA), • Knowledge of MM and WM integration and Finance processes, • Experience with system integrations and interface governance, • Strong stakeholder management and communication skills, • Ability to challenge and improve solution designs

Dalton Recruitment has been invited by this leading global outsourced support services firm to secure them a new HR Compliance Manager for their UK business. This is a key role in the People & Culture team helping to ensure the business is compliant with UK employment law, company policy and internal governance standards. With the support of the Compliance Analyst, you will work closely with senior stakeholders, legal teams and people specialists across the business, supporting all activities which promote active risk management, audit readiness and continuous improvement across the People & Culture function. This will include supporting the People & Culture team with wider projects such as the expected changes and impact of the Employment Rights Bill, assessing and reporting on the potential risk management threats it may present. The role is based from the company’s Surrey headquarters with a hybrid policy of 3 days in the office and 2 days working from home offered. Salary is negotiable on experience but a base salary sweet spot of £45,000 - £50,000 is targeted + car/allowance + benefits. Key Responsibilities: • Create, review & update People & Culture documentation to ensure accuracy with current legislation / Company policy with assistance and support from the appropriate in-house expert., • Manage the assurance activity against key risk areas within People & Culture

As an IT Business Analyst, you will work closely with stakeholders across both business and technical teams to gather, analyse and document requirements, translating them into clear and actionable deliverables. You will support the IT Business Solutions Manager in delivering IT and business process

About the job Job summary Senior Business Analyst As a Senior Business Analyst at the Intellectual Property Office (IPO) you will join an established and supportive community of Business Analysts and work across all areas of projects and service lifecycle. In this role you will work as part of an Agile multi-disciplinary squad alongside product managers, service design, data specialists, developers, and testers to deliver new internal and external services. You will be expected to be proactive and take ownership of analysis activities and deliverables including writing user stories with acceptance criteria, modelling business processes, and contributing to three amigo/refinement sessions. You must be able to build strong working relationships with both internal and external stakeholders at all levels, demonstrating good leadership and collaborative working skills. You will need excellent presentation and communication skills, across a variety of situations and levels of stakeholders. You will work together with IPO colleagues, partner organisations and/or suppliers to ensure that approaches and outcomes are fit for purpose meeting business needs, user needs and IPO standards. Within the Business Analyst Community, you will play an important role in establishing and promoting best practice and standards. You will support the professionalisation and maturity of the Business Analysis practice through peer support, tutoring and mentoring of others in the team. We are looking for enthusiastic people with a desire to pick up new skills in a fast-paced environment and are committed to delivering excellent services for our customers. This is an excellent opportunity for individuals to join our IT team at a time where the IPO has set out how to help make the UK the most innovative and creative country in the world by: • Delivering Excellent IP Services, • Creating a World-leading IP Environment, • Making the IPO a Brilliant Place to Work Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: • Work alongside product managers to create a pipeline of fully developed user stories ensuring that the business and technical viewpoints are understood and acknowledged., • Undertake key business analysis activities, including but not limited to, requirements elicitation, documentation of business processes, workflows and business rules, using suitable methodologies, tools and standards., • Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop new functionality., • Identify and articulate options considering opportunities and limitations related to business and technology., • Present complex information in a tailored format, allowing you to communicate key findings and put forward recommendations to the wider organisation., • Tutor/mentor/coach BAs and Junior BAs by providing accurate and professional support., • Develop and promote best practice, standards and guidance. Person specification Essential Criteria • Background in Business Analysis with considerable knowledge and understanding of Business Analysis principles and techniques., • Excellent analytical and problem-solving skills to bring clarity to business problems and shape business solutions., • Considerable experience working in a software development setting with technical colleagues i.e. data, developers, testers., • Comfortable working with individuals at various skill levels up to and including senior management levels., • Experience of gaining consensus where there are strong differing opinions., • Strong presentation and communication skills across a variety of situations and levels of stakeholders., • Experience of developing BA best practice, standards and guidance., • Experience tutoring and mentoring others Business Analysts, • BCS International Diploma in Business Analysis, or equivalent. How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. 750-word Personal Statement • Use this to explain why you're suitable for the role ., • Structure your statement around the essential criteria in the Person Specification., • Make sure to provide clear examples to show how you meet each For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dominic Read E-mail: Telephone: Qualifications Candidates must hold a BCS Diploma to be eligible to apply for this role Behaviours We'll assess you against these behaviours during the selection process: • Communicating and Influencing, • Working Together, • Changing and Improving Benefits Alongside your salary of 47,766, Intellectual Property Office contributes 13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • You will also get 8 days public leave and 1 day privilege leave For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. Additional details on security and vetting Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance . For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact Stage 1 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your CV will be used to assess your suitability for the role and Your 750 word Personal statement will demonstrate your Experience against the listed person specification/essential criteria Stage 2 - Virtual Interview If successful at sift you will be invited to attend a Virtual interview via Teams where you will be assessed against the Experience success profile, If successful you will then be invited to an in person interview Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. Stage 3 - In person Interviews If invited to interview Behaviours based questioning will be used. Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. Stage 3 Interviews for this role will be carried out in person at our Newport Office. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference. This post is being advertised to Internal , across Government and external candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. As part of Centricas new transformation, you have an opportunity to play your part - Our Operational Technology keeps energy moving safely and reliably - and this role plays a vital part in protecting it. As an OT Analyst/Technician, you'll provide hands-on support across our OT cybersecurity and resilience activities, ensuring that industrial control systems remain secure, compliant and operationally robust. You'll work closely with engineers, cybersecurity specialists, and external partners to monitor OT environments, support incident response, maintain asset and patch records, and contribute to risk, compliance and audit activities. The role also supports the ongoing improvement of our OT controls, processes and tooling, making use of data-driven and automated capabilities to streamline routin...

Job Title: IT Business Analyst PURPOSE SUMMARY: A member of the IT Change Team, As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. Responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements. Analyse and document current and future state business processes, identifying areas for improvement and optimisation. Documentation and Specification: Create clear and concise functional specifications, user stories, use cases, and process flows based on gathered requirements. Develop detailed business requirements documents (BRDs) and ensure alignment with technical teams, project objectives and stakeholders. Manage & maintain accurate and up-to-date documentation throughout the lifecycle of the enhancement delivery Stakeholder Collaboration: Work closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication and collaboration. Facilitate requirements review sessions and walkthroughs, seeking feedback and clarifying any ambiguities. Change Management: Assess the impact of proposed changes on existing systems, processes, and stakeholders. Collaborate with stakeholders to identify change management needs and develop strategies for smooth implementation. Testing and Quality Assurance Support: Collaborate with the testing team to define test scenarios, validate test results, and ensure that the implemented solution meets the defined requirements. Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback. Continuous Improvement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science, business administration, or a related field. Proven industry experience working as an IT Business Analyst Solid track record of utilising business analysis methodologies, tools, and techniques. Working knowledge of the software development lifecycle (SDLC) and Agile methodologies. Strong analytical skills with the ability to gather and interpret complex information. Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders. Detail-oriented with strong documentation and organizational skills. Proficiency in using business analysis and productivity tools (e.g., Microsoft Office, JIRA, Confluence). Proven ability to work independently, manage priorities, and meet deadlines. Strong problem-solving skills with a proactive and solution-oriented mind-set. Adaptability and willingness to learn new technologies and domains

Cyber Security Placement Programme - No Experience Required Our training will help you kick-start a new career in Cyber Security. We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training courses will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 10-12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 – Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 – Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 – IT Technician placement You will be placed into your first role as an IT Technician. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Analyst role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. At a one off cost of £990, or a deposit of £206 followed by 13 interest free monthly instalments of £92, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. ‘Please note that this is a training course and fees apply

IT Support Analyst is required by my client who are based in the Slough area, this is an on-site / office-based role. Responsibilities: Logging support calls via telephone and email Resolving 1st line incidents and requests Effective ticket management and tracking using the Service Cloud ticket logging system Ensuring all tickets are categorised to correct standards Following internal processes for assigning tickets to the correct department or individuals Ensuring all tickets are resolved to a high level of customer satisfaction Providing regular feedback to customers regarding the status of their tickets Providing exceptional communication between the service desk, end users and resolver groups Proactive Management of tickets raised with 3rd party resolver groups Meeting and exceeding customer specific service level agreements (SLAs) Providing prompt escalation to 3rd Line Support/ Problem Management team as required Utilising various remote takeover tools when necessary Following internal processes for assigning tickets to the correct department or individuals Following Security admin and information security processes, following escalations and notifications where appropriate Working with Vonage cloud-based phone system Providing training to customers and employees on software/websites (Face to face and on the phone) Troubleshooting issues with Apple and Android products, Laptops, Desktops, Tablets) Troubleshooting issues on PC’s, EPOS terminals and Printers within the building Essential Skills: Experience of working on an IT Service Desk Office 365 Microsoft Windows 11, 12 Microsoft Exchange / Active Directory administration MAC OS WAN/LAN9 Router /Switches Back-up software (Hycu) Knowledge of broadband and Wi-Fi technologies Mobile devices (Android & Apple) Knowledge of networking concepts Cyber security Desirable Skills: MCTS Windows 7 & 10 (Desirable) Nutanix Data Centre Experience MCTS Windows Server 2008 (Desirable) ITIL/Prince 2 Foundation (Desirable) Person Specification: 5 Year checkable work history, with no unaccountable gaps. Valid UK Driving licnese Valid Passport Must already possess the Right to Work in the UK Excellent business English verbal and written communications skills in all forms Ability to work under tight time frames Works well on their own and as part of a team Self-motivated, independent and resourceful Problem solver Please send your CV in the first instance and if relevant you will be contacted with full role and company information

We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Comfortable working in a fast‑paced, matrixed environment with non‑technical stakeholders Desirable • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management . Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible

PC&C Transformation Data Analytics Analyst Sunbury-on-Thames Competitive day rate (Inside/Outside IR35 – TBC) Initial Contract: 12 months (extension likely) Start: Immediate / ASAP The Opportunity We’re looking for a Data Analytics Analyst to join a high-profile PC&C Transformation programme, supporting the business case and value realisation workstream. This is a delivery-focused contract role where you’ll play a key part in driving data-led decision making, financial tracking, and business case performance across a complex transformation programme. You’ll be working closely with senior stakeholders, providing insight, modelling, and forecasting that directly shapes programme outcomes. What You’ll Be Doing Own and manage monthly transformation spend forecasting, performance tracking, and reporting cycles Track and reconcile third-party costs Support business case planning, governance, and performance management Build and maintain cost models and scenario assumptions to inform decision making Deliver high-quality data analysis and insights to senior stakeholders and leadership Coordinate team change requests and resource onboarding processes Ensure data governance and compliance across people data requests Produce clear, insightful executive materials for leadership and transformation reviews What We’re Looking For Proven experience in a data analytics / financial modelling / transformation support role Strong Excel modelling skills (advanced level essential) Ability to turn complex or incomplete data into actionable insights Track record of delivering in fast-paced, deadline-driven environments Confident working with senior stakeholders and cross-functional teams Strong With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients

The position is full-time with on-site work at the White City location, emphasizing personal development and growth opportunities. ITV is seeking a Techzone core analyst in Greater London to provide comprehensive technical support to colleagues, specializing in troubleshooting user hardware, especia

Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. Ple

Benefits include discounts on products, a performance-based bonus, and on-site childcare facilities. Next Careers is seeking a Support Centre Analyst based at their Leicestershire Head Office. This full-time, office-based role will involve being the first line of technical support for hardware and s

A leading investment advisory firm in London is seeking an IT Support Analyst to provide vital end-user support and maintain office technology. The role involves troubleshooting, installation of devices, and ensuring customer satisfaction while working closely with the IT support team. The position

Morgan McKinley is seeking an IT Support & Data Systems Analyst to join a high-growth retail subsidiary in Greater London. This hybrid role combines infrastructure support with a strong focus on Data Architecture and SQL. Key qualifications include 2+ years of experience with Microsoft SQL Server, t

Candidates should have experience in Helpdesk or L1 IT Support roles, strong knowledge of Windows and Mac desktops, and familiarity with Microsoft 365. The role involves working closely with end users to log, manage, and resolve incidents while proactively monitoring IT issues. Oliver Bernard is see

With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference. Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability. To keep up with our growth in the UK and Irelan

IT Service Desk Analyst in London to provide high-quality 1st line support across various platforms including Windows, Mac OS, and mobile devices. This position emphasizes a collaborative approach to enhance employee experiences with technology. In this role, you will work closely with technical tea

Trainline plc is seeking an IT Support Analyst to be the face of Workplace Technology, providing essential support through active ticket management and troubleshooting. The role demands a dynamic approach, solid knowledge of IT systems, and the capability to work onsite minimum 60% of the time. You'

We promote a hybrid working model and offer competitive benefits, including equity and wellness initiatives. Abound is looking for an IT Support Analyst to join our technology team in a Microsoft cloud-first environment in Greater London. This role is ideal for someone early in their IT career who w

United Living Group is seeking an experienced IT 1st Line Support Analyst in Warrington. Applicants should have previous IT support experience and relevant IT certifications. Responsibilities include supporting and managing laptops, Microsoft 365 applications, and troubleshooting issues.

We’re looking for an IT Support Analyst who loves helping people and making technology feel simple. Support a role-based access control (RBAC) approach to maintain system safety and security. Support documentation of IT processes and contribute to knowledge-sharing materials.

A leading technology support provider based in Uxbridge is seeking an IT 1st Line Support Analyst. This full-time position involves providing primary IT support via phone and email, managing incidents, and assisting with user administration. The company offers a competitive salary of up to £26,000,

Samsung Electronics Perú is seeking a part-time IT Support Analyst to provide technical support for an AI research lab in Cambridge. This is a 6-month contract position with limited hours per week. The role involves setting up Windows laptops, troubleshooting technical issues, and managing inquirie

This is a fantastic opportunity for someone with some hands‑on IT knowledge (or relevant training) who is eager to learn, develop new skills, and build a career in IT support. Providing first‑line IT support to end users across the site. Some IT experience (placement, internship, helpdesk, or pe

As an IT Support Analyst, you will be at the heart of IT operations, responding to support requests, troubleshooting technical issues, and helping users navigate a wide range of systems and technologies. Demonstrated ability to deliver high quality user support, including Executive and VIP stakehold

Responsibilities include managing service requests, assisting with IT compliance, and providing exceptional customer service. The role offers a hybrid working model with a minimum of three days in the office per week, as well as a competitive salary and various benefits. Tindall Riley & Co Limited i

The position offers a competitive salary up to £30k and additional benefits, including holiday allowance and professional development. Cognita Asia Holdings Pte Ltd is looking for a motivated Service Desk Analyst to join the European IT team. This role involves delivering high-quality 1st line IT s

MUFG is seeking a Desktop Support Analyst in Greater London to deliver face-to-face technical support within the onsite AskIT team. This role is critical for assisting end users with IT issues, managing escalations, and ensuring excellent service quality. Candidates should possess 1-3 years of IT su

Pearson Carter is seeking an IT Support Analyst for a global manufacturing company in the United Kingdom. Requirements include experience in IT support, ITIL v4 certification, and knowledge of Windows and Microsoft 365. The position offers a salary package of up to £33k, depending on experience, wi

Provide day-to-day IT support across office and warehouse teams. IT support experience (1st/2nd line). Confident working with users and stakeholders.

Induction sessions for new starters Asset management (Service Desk Portal) Use of IT Helpdesk platform to log or respond to incidents/requests Account creation and management Samsung Security Tools management (NASCA, ESCORT) Write How-To articles for people FAQs on confluence Provide one-to-on

IT Support & Data Systems Analyst. This is a rare "hybrid" role for a technical professional who thrives on variety: balancing hands‑on infrastructure support with a deep passion for Data Architecture and SQL. Familiarity with Azure Entra, Google Enterprise, and API-based integrations.

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender

Quanteam UK is seeking an IT Application Support Analyst to join their London-based CIT Business Support Team. This pivotal role involves supporting a global commodities trading platform, ensuring the continuous operation of critical IT systems. The ideal candidate will have strong analytical skills

Acora - IT, Cyber & AI is looking for a skilled Desktop Support Analyst in the United Kingdom to join their Service Operations team. In this permanent full-time role, you will provide on-site technical support, ensuring a high-quality user experience while adhering to ITIL best practices. Benefits i

Reed Technology is seeking an enthusiastic IT Support Analyst to join their team in Nottingham. As part of the role, you will assist users with IT issues, configure systems, and ensure excellent customer service throughout interactions. Ideal candidates will have some IT experience or a relevant qua

School Result is hiring a Technical Support Analyst to provide expert assistance in troubleshooting IT issues and maintaining smooth IT operations. The ideal candidate has proven experience in IT support, strong technical skills, and excellent communication abilities. This role involves support acro

RedRock Resourcing is seeking an experienced 1st Line IT Support Analyst in the United Kingdom. This office-based role demands a strong customer service focus, with responsibilities including supporting clients’ technical queries, logging and resolving issues, and providing proactive network maint

An IT support company in Bishops Stortford is looking for an IT Support Analyst for a 2–3 month contract. The ideal candidate will have 3–5 years of experience in IT support and strong technical skills in Microsoft technologies like Microsoft 365 and Windows 11. The role involves delivering onsi

We are seeking a highly skilled, detail‑oriented IT Support Analyst to join our UK Technology team. Familiarity with integration testing and working with geographically distributed teams. Assist in automation strategies for repetitive test scenarios where possible, especially for regression suites

Talan is seeking an IT Application Support Analyst to join their London CIT Business Support Team. The role focuses on supporting the commodities in-house platform, ensuring seamless front-to-back functionality including pricing and regulatory reporting. The position is on-site, Monday to Friday, of

DMS is seeking a customer-centric 1st Line IT Support Analyst to join our team in London. In this full-time role, you will provide essential support across IT, ensuring excellent service for senior stakeholders. Candidates should have 0-2 years of IT support experience, proficiency in Windows 10/11,

Are you an experienced IT Support Engineer looking for your next challenge? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our Global company with an office based in South Normanton. Work with a supportive and collaborative IT team. Proven experience in IT Support / Helpdesk

The Junior Data Privacy Analyst will report directly into the Data Privacy Lead and work alongside another analyst, you will be instrumental in progressing and maintaining the privacy framework and support with the implementation and maintenance of data protection policies and procedures and monitor

IT Support Analyst with Microsoft Technologies. Disciplined, with the ability to prioritise. Excellent written and oral communication and interpersonal skills, especially comfortable with non‑technical personnel.