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Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

At Practice Gateway, we help financial and professional services firms work smarter, faster, and with less risk and we’re looking for people who want more than just a role, but the chance to build, influence, and lead. Our platform, built on Microsoft Azure, transforms onboarding, KYC/AML, and tax workflows — enabling firms to modernise operations and improve client experience. We are trusted by leading UK accountancy and insurance firms, and our work is driven by quality, innovation, and measurable outcomes. This is a leadership role at the centre of our growth. You will take ownership of product delivery, client success, and roadmap strategy, working closely with senior leadership to ensure clients realise tangible value from our platform. The role sits across technology, delivery, and stakeholder management, with a focus on scaling, automation, and continuous improvement. Product and Roadmap Ownership • Own and manage the end-to-end product roadmap, • Oversee priorities from initial concept through to delivery, • Align product development with client needs and business objectives Client Success and Strategy • Act as a strategic partner to senior stakeholders, • Build long-term client relationships focused on outcomes, • Improve processes using data, feedback, and insight Automation and Innovation • Identify opportunities to automate and optimise workflows, • Work closely with development and consultancy teams, • Contribute to architecture and technical decision-making Team Leadership • Lead and develop a team of consultants and specialists, • Conduct 1:1s, performance reviews, and team meetings, • Foster a culture of accountability, collaboration, and development Delivery and Execution • Translate business and regulatory requirements into clear technical outputs, • Ensure solutions are scalable, resilient, and aligned with growth, • Take ownership of delivery across product and custom development About You • Proven experience in product management within SaaS, professional services, or managed services, • Strong understanding of financial services or accountancy environments, • Able to manage multiple priorities in a structured and organised way, • Strong stakeholder management and communication skills, • Demonstrated leadership capability with a focus on team development, • 23 days annual leave plus your birthday off, • BUPA Cash Plan, • 50% flexible working, • Work from home allowance, • Two charity days per year, • Professional training and funded courses, • Three social events per year, • A leadership role within a growing and innovative business, • Opportunity to influence product, strategy, and delivery, • A collaborative and high-performing team environment, • Competitive salary and benefits package, • Remote working with regular client and London office engagement (minimum once per month)

Dangote Industries Limited in Greater London is seeking a Data Engineer in the KYC & Onboarding area to develop data infrastructure that supports financial crime prevention during customer onboarding.

You'll design and build robust backend systems, improve KYC flows, and work closely with product teams to ensure a seamless onboarding journey.

Associate EDD Analyst in London to conduct enhanced due diligence reviews for high-risk clients within the ABS sector.You will play a key role in safeguarding the organization from financial crime by evaluating risks related to politically exposed persons and adverse media findings.The position requ

The role focuses on KYC/AML and sanctions risk assessments for Exchange members, ensuring regulatory compliance and enhancing risk management processes.

KYC & CDD Expertise: Deep understanding of KYC procedures within an International Corporate Banking environment (EMEA, APAC, or Global experience). The ideal candidate will bridge the gap between technical KYC knowledge and broader Financial Crime expertise.

Joining sales conversations as an expert to advise prospective customers on how solutions are tailored to meet regulatory requirements, and how prospective customers' existing processes can be reflected or enhanced in KYC360 solutions to drive regulatory outperformance. Understand customers' challen

Luxoft is seeking an experienced Salesforce Data Analyst to analyze and migrate KYC workflow data to the nCino platform. Join Luxoft and contribute to KYC projects that ensure operational integrity.

A leading technology solutions provider in London seeks an experienced Account Manager to nurture client relationships and drive revenue growth.The role involves account management, cross-selling, and engaging with clients across various regions.Ideal candidates have 5+ years of experience in Accoun

The successful candidate will have a Bachelor’s degree, at least 3 years of experience in AML and KYC, and strong analytical and organizational skills. PJT Partners, Inc is seeking a dedicated compliance professional responsible for AML/KYC client onboarding and due diligence in Greater London.

Candidates should have a university degree or relevant experience and knowledge of KYC processes.

Wise is seeking a proactive and customer-centric professional to enhance their Global KYC program focusing on business onboarding. This role requires at least 7 years' experience in KYC and compliance risk management.

Allica Bank Limited is seeking a Team Leader to manage the Due Diligence (KYC/KYB) process, ensuring a superior customer experience, especially in fiduciary sectors like trusts. The ideal candidate will have proven management experience, strong knowledge of KYC/KYB, and excellent analytical skills.

We seek a proven leader with experience in selling KYC and compliance solutions to Tier 1 financial institutions.

This individual will be primarily responsible for the management of the end-to-end KYC onboarding of new client relationships. Facilitate the setup of non-KYC entries into the relevant systems, ensuring data is accurate and controls are sufficiently in place. Support the wider Client KYC Group team

The role involves performing KYC checks, managing compliance documentation, and supporting brand protection initiatives.

Setting the Strategy for KYC Operations Function. Ensure the right KYC Operations Function organization and leaders are in place. Extensive experience, typically 10 years, in Operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry).

Investors benefitfrom a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/7 support. Research, develop and refine the product vision, with a focus on KYC.

The role involves essential tasks such as managing KYC documentation, preparing statutory filings, and supporting senior stakeholders.

The ideal candidate should have a background in AML/KYC activities and strong analytical skills.

Wise is looking for a Principal Product Designer to join our Global KYC Onboarding squad in London.

Dangote Industries Limited is seeking a leader for its KYC Operations Function to ensure compliance and provide high-quality service.

Clerx in London is seeking an Outreach Analyst fluent in Spanish and English to support KYC reviews. Ideal candidates should have experience in KYC or client servicing roles and possess strong communication and organizational skills.

Socure is looking for a Big Data R&D Engineer in the United Kingdom to develop graph-based algorithms for KYC and compliance products.

The role involves reviewing KYC activities, assessing risks, and providing expert AML guidance. Candidates should possess strong communication skills and hands-on experience in AML/KYC checks, as well as a solid understanding of UK AML regulations.

Your mission is to lead the KYC Operations Function organization to Ensure its Compliance and Provide Instant Service with best-in-class Quality. Setting the Strategy for KYC Operations Function: Lead the design of the vision and strategy for your team, aligned with the overall Servicing Strategy, i

Strise is looking for a driven Account Executive focusing on the UK market to support our expansion efforts in AML compliance.In this quota-carrying role, you will build and manage a robust pipeline centered on key financial institutions, utilizing your expertise in B2B enterprise sales and knowledg

Larbey Evans Ltd is seeking a Risk & Compliance Officer for their London office, focusing on regulatory compliance and risk management.The role offers hybrid working, with 3 days in the office and 2 days remote, plus a salary up to £45,000 and excellent benefits.A successful candidate will need a L

G MASS in London is seeking a Regulatory Compliance Consultant with 2+ years of experience in Wealth Management.This role offers exposure to industry challenges, focusing on client relationships, process improvements, and regulatory compliance.You will need to manage client requests, analyse project

As a KYC Middle Office Associate/Senior Associate within the KYC Middle Office team, you will act as a single point of contact and subject matter expert (SME) for ensuring timely completion of our existing customer KYC records. Sales, RMP, Deal Team or Transition Management) and facilitate across al

The role involves designing robust, scalable backend systems and improving KYC flows, ensuring seamless client onboarding.

Leading, coaching, and developing a high-performing KYC team. Ensuring AML and KYC processes are completed accurately and efficiently. You’ll be a confident people leader with experience in compliance, KYC, AML, or another regulated environment.

The ideal candidate has over 3 years of experience and a strong background in product development and KYC.

X4 Technology is seeking a KYC Specialist to join a commodities and energy trading business.

ArtOfBlockchain in Greater London is looking for a KYC Operations Specialist to support onboarding processes for its stablecoin-focused financial network.

Graduate Compliance Analyst (Know Your Customer) KYC | Projective Group London, (Hybrid) | £31k. Are you a recent graduate looking to jumpstart your career in consultancy? Join the dynamic team at Projective Group and explore exciting opportunities as a Graduate KYC Compliance Analyst. In this role

Ebury is seeking a Senior Product Manager for Financial Crime (KYC/KYB) in London. This person will own the KYC/KYB lifecycle, balancing customer experience with compliance.

The role involves reviewing alerts related to AML, KYC, and fraud, while ensuring compliance with regulatory requirements.

TPG Ltd is seeking a Compliance Administrator to support compliance functions by administering KYC/AML processes in Hemel Hempstead.

Ideally possess a recognised professional qualification relevant to the area of KYC or Compliance or with recent experience of KYC/DD. Liaise with counterparties as necessary to obtain documentation relating to AML/KYC checks. Act as a QA function when needed for KYC activities.

This role involves managing bank administration activities and ensuring compliance with KYC regulations during account setup.

A leading training provider offers an exciting opportunity to launch your career in financial crime compliance through a 4-week online training program followed by a guaranteed 3-month internship.Ideal for graduates or career changers looking to break into financial services, the program equips you

This role involves supporting the Financial Intelligence Team with KYC, AML, and fraud prevention activities, including due diligence and transaction monitoring.

Career Legal is seeking an experienced Risk & Compliance Officer to join their law firm in London on a permanent basis.This role involves working within a global team dedicated to Legal Risk & Compliance.The ideal candidate will have a minimum of two years' experience in this field and a completed l

The ideal candidate should possess strong interpersonal skills, attention to detail, and an interest in KYC and anti-money laundering.

This remote role involves a broad range of legal tasks, including KYC/onboarding and company secretarial duties.

The role involves conducting KYC and risk assessments to ensure compliance with regulatory requirements and internal standards. The ideal candidate will have 1–3 years in KYC within fintech or banking, strong analytical skills, and an ability to collaborate effectively.