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Train team members to assist in the laundry when required to meet standards and health and safety remits. Responsible for the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning. Assist in the ordering of laundry materials.

Previous experience in a supervisory or managerial Housekeeping role, ideally within a luxury or 5 star environment. Oversee the daily Housekeeping operation, ensuring all rooms and public areas meet Grantley Hall 5 star luxury standards. Support the Laundry Manager in the daily operation of the Lau

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024 . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe . A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Key Responsibilities Operational Leadership • Oversee the daily Housekeeping operation, ensuring all rooms and public areas meet Grantley Hall 5 star luxury standards, • Allocate daily duties, monitor work performance and ensure shift coverage in line with business needs, • Conduct regular room and public area inspections to maintain brand and departmental standards, • Support the Executive Head Housekeeper in managing resources, inventories and operational planning, • Lead and motivate the Housekeeping team, promoting a positive and professional working environment, • Act as the Departmental Training Manager by designing, coordinating and delivering ongoing training programmes, • Support onboarding, skills development and performance enhancement across all roles, • Provide continuous coaching and feedback to staff, ensuring service excellence and consistency, • Maintain exceptional levels of cleanliness, presentation and guest service at all times, • Ensure full adherence to all standards outlined in the departmental SOPs at all times, • Respond promptly and professionally to guest queries, requests or concerns, • Ensure all departmental processes contribute to creating memorable guest experiences, • Assist in managing stock control, ordering and storage of linen, ameninities and equipment, • Support preparation of daily reports, performance metrics and operational documentation, • Create weekly staff schedules and manage timesheets accurately and in a timely manner, • Monitor on-job training records, departmental development plans and compliance documentation, • Oversee the management of guests' lost and found items, ensuring proper handling, secure storage and accurate maintenance of all related records, • Ensure full compliance with all Health & Safety regulations, including maintaining up to date H&S training records for all team members, • Ensure all departmental risk assessments are current and that all associated training records are kept up to date and fully compliant with Health & Safety requirements, • Conduct HR related duties as required, including investigations, disciplinary meetings, welfare meetingd and supporting formal processes in line with Grantley Hall policies, • Previous experience in a supervisory or managerial Housekeeping role, ideally within a luxury or 5 star environment, • Strong leadership, communication and organisational skills, • Excellent attention to detail and commitment to maintaining high standards, • Experience in training, coaching or staff development is highly desirable, • Ability to work under pressure while maintaining a calm and professional manner, • Strong understanding of housekeeping operations, health & safety standards and service excellence, • Motivational leadership style, • Passion for luxury hospitality, • High level of professionalism and integrity, • Strong eye for detail, • Commitment to team development, • Flexible and adaptable with a proactive mindset Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support ., • We celebrate success. With an annual awards ceremony as well team events and incentives. xrnqpay Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support , along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Please make an application promptly if you are a good match for this role due to high levels of interest. Key Responsibilities • Assist the Housekeeper with the ongoing training programme for the Department and maintaining records, • Train team members to assist in the laundry when required to meet standards and health and safety remits, • Prioritise departmental linens in accordance with function, • Keep a consistent supply to the spa of towels, therapist items and robes, keeping a consistent check on levels, • Assist in the organisation of all distribution and collection of clean and dirty linen and uniforms, • Responsible for the cleaning of guest laundry within the company guidelines and the sending and delivery of guest or staff dry cleaning, • Responsible for the laundering of staff uniform and the distribution of items to existing and new staff, • Repair uniforms and guests linens, duvet covers, robes etc when required, • Act as guest valet throughout the time on duty, pressing of suits or meeting any light laundering requests., • Assist in the ordering of laundry materials, • Responsible for checking machinery and equipment for faults and report any defects to the maintenance department in the accepted manner or to the laundry machine provider for service calls, • Responsibile for ensuring that procedures are in place and are followed to maintain a safe and clean working environment. Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about the work you do, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. xrnqpay We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Key Responsibilities • Manage the laundry operation according to our operational procedures, • Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed, • Participate in the cleaning of rooms when required, • Check arrival rooms before 3pm each day, • Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening, • Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests, • Carry out room audit checks to ensure standards are kept high and to a consistent level, • Be in communication with front office and duty management during the shift, • Report of any damages to rooms or public areas either to your line manager or directly to maintenance, • Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists, • Observe and note all DND signs and ensure daily service note is placed under the door, • Refresh and tidy public area bathrooms and lounges as and when required, • Ensure equipment is in working order and to report any damages to maintenance or your line manager, • Update guest profiles on opera so any special requests given to you by guests directly, so these preferences can be noted Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. xrnqpay Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

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