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Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor - Japanese and Chinese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY RESPONSIBILITIES • Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction., • Developing and implementing VW customer service policies and procedures to ensure efficiency and effectiveness in handling inquiries and issues., • Monitoring and reporting on order generation and order fulfilment across localised warehouse and carrier functions., • Tracking of order process exceptions measuring the online order flow to ensure timely and accurate order fulfilment., • Working collaboratively with IT and systems integration (SI) teams to identify and enhance internal system performance and efficiency related to customer order fulfilment, tracking, and processing., • Collaborating with UK and Japan stakeholders, including logistics and sales, to address customer service concerns to improve operations and localised service delivery., • Analysing customer feedback and trends to identify areas for improvement in products and services., • Managing escalated customer issues, providing solutions, and ensuring timely resolution., • Supporting the development of training programs and materials for customer service staff to enhance product knowledge and service skills., • Staying updated on industry trends and best practices in e-commerce customer service to continually enhance our operations. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS • 5 Years of experience, • Proficient in Salesforce Service Cloud, Order Management Systems (OMS), and SAP, • Skilled in leveraging advanced Excel capabilities to analyse data and streamline operations, • Ecommerce Customer Experience (CX): Over five years of experience in B2C order management and fulfilment., • Salesforce Service Cloud & OMS: Expertise in managing customer interactions and order processes., • SAP: Skilled in integrating systems for efficient operations., • Advanced Excel: Proficient in data analysis, reporting, and process optimization., • UX/UI: Strong focus on enhancing user interfaces and customer interactions to drive engagement., • Japanese (Mandatory)/ Chinese (Mandatory)/ English (Mandatory) BENEFITS • Staff discounts, • Training, • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.), • Perkbox membership: access to a wide range of perks, discounts, and wellness resources, • Cycle to work scheme, • Generous annual leave allowance, • Pension Scheme, • Opportunity to develop new skills and progress in your career, • Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this ___For our privacy statement please visit this

If you’ve got experience in art logistics, removals, interiors, or specialist transport — this is your opportunity to join the elite end of the logistics industry, working with high-value items for luxury clients. You’ll be stepping into a well-organised, high-spec warehouse that supports fine

The working hours for this Logistics Supervisor / Stores Supervisor s role are:. In return for all of your hardwork as Logistics Supervisor / Stores Supervisor you will be rewarded with a generous salary, a friendly working environment, death in service , 5% matched pension, health benefits, your bi

As a Care Assistant at a Barchester complex care home, you'll help residents enjoy each day by making sure they get the quality care they deserve.We'll look to you to support our residents with a variety of needs, including advanced or young onset dementia, multiple sclerosis, neuro rehab and Huntin

Social Care Assistant, St brendan's Care Home, Isle of Barra (9324).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

Equipment & Logistics Supervisor. Robert Walters is delighted to be partnering with a well-established public sector client to recruit an Equipment & Logistics Supervisor. This is an exciting opportunity for an experienced logistics or stores professional to take on a critical supervisory role, ensu

Care Assistant - Worcester Park | Epsom | Sutton | Banstead.Join Trinity Homecare – Where Compassion Meets Career Growth!.Are you ready to make a real difference in people’s lives? If you have a kind heart and a passion for caring, we want you to be part of our award-winning team at Trinity Home

Have plenty of logistics/warehouse experience, with proven experience in leading a team.

Shepherd Neame is on the lookout for a Bar Team Leader with bundles of energy and enthusiasm to join us, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job fo

Duties of a Logistics Supervisor. Previous Logistics Supervisor experience within a manufacturing environment. Working hours and salary of a Logistics Supervisor.

Are you a proactive, highly organised professional with a passion for operational excellence and client success? The HR Dept South London are looking for a dedicated Business Operations Manager to play a pivotal role in overseeing our daily operations, managing customer relationships, coordinating H

If you are a Logistics Supervisor with experience or shipping goods overseas then this is the perfect role for you. Supervising logistics team and ensuring productivity and adherence to Standards.

Are you experienced ecologist ready to take the next step in your career? Do you thrive in delivering a positive leadership role whilst staying hands on with technical work? Can you contribute to our established group of regional leaders who aim to continue developing and evolving our exciting team?

Job Title: Logistics Supervisor - Timber Frame Manufacturing. You will oversee the day-to-day logistics operations, managing the flow of finished goods from our factory to construction sites. Support continuous improvements in logistics processes and cost efficiency.

National Living wage per sleeping night hours.Full Time & Part Time available.Working on a rolling rota, so you will be required to work a variety of days, waking nights and sleeping nights.Are you interested in broadening your knowledge and experience in brain injury? Do you want to make a positive

Job title: Logistics Supervisor. Oversee logistics operations and ensure efficient coordination of resources. Manage a team of logistics staff and provide training and support.

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests.As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders.Compliance and Operations Risk Test Manage

Previous experience within a senior facilities role, ideally within a warehousing or logistics environment.

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin

Refurbishment, logistics and installation of equipment.

A £500 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support

Relevant experience from similar operations in either renewables or Oil & Gas logistics. Responsible for overseeing the coordination and execution of marine and land-based logistics operations related to Service Operation Vessel (SOV) port calls. This role plays a key part in ensuring the safe, effi

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

WR Logistics are the recruitment partner for all vacancies in the logistics industry. Warehouse Supervisor / Operations Manager (3-6 Month Contract - Possible Perm). The role is ideal for a hands-on leader with a background in FMCG, logistics, or foodservice distribution, and who is comfortable mana

Delivery Driver – Our client is still recruiting in Norwich and Peterborough!.Our client is recruiting Delivery Drivers in Norwich.As part of our client’s team, you will be assigned to some of the biggest name brands in the world.Why should you work for our client?.Your daily 9-hour shif

Experience in supervising teams within a fast-paced logistics environment.

Senior Residential Children's Home Support WorkerWe are currently seeking an experienced Senior Residential Support Worker.Contract: Full time, PermanentSalary: £33,320.Locati

Have plenty of logistics/warehouse experience, with proven experience in leading a team.

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Warehouse/Stores/Goods-In/Logistics and Supply Chain experience in a stock handling role is essential.

As a Weekend Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve.In this varied role, we'll need you to answer the phone, handle our files and support our managers.You'll also meet and greet vis

Southall - England - United Kingdom of Great Britain and Northern Ireland.CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide.Our vision is to be the preeminent, vertically integ

The Logistics Supervisor plays an integral role in ensuring the smooth operation of supply chain activities, overseeing the efficient handling, movement, and storage of goods. By optimizing logistical processes, the Logistics Supervisor aims to enhance productivity, reduce costs, and improve custome

If you have managerial experience, strong leadership, analytical ability, initiative, a solution-oriented consultative mindset, a thorough knowledge of banking, Sanctions processes, service operations, products and systems and the ability to work effectively in a high volume, deadline driven, divers

Proven experience (5+ years) in logistics or delivery management, ideally within fast-paced environments such as food delivery, e-commerce, DTC, or urban logistics. We are seeking an experienced and strategic Logistics Supervisor. Optimize routing, fleet usage, and delivery schedules using data-driv

London (hybrid, 4 days onsite).Prospectus is delighted to be supporting an innovative homelessness charity to recruit an organised and proactive Support Worker.The role focus on delivering high-quality, person-centred support to a caseload of around 80 individuals with low to medium need.Delive

We are seeking an experienced and strategic Logistics Supervisor to lead and optimize our delivery operations. Proven experience (5+ years) in logistics or delivery management, ideally within fast-paced environments such as food delivery, e-commerce, DTC, or urban logistics. This is a critical, seni

Assisting the Supervisor and Senior Team Leaders in the effective delivery of the programmed maintenance. To undertake other duties as may be reasonably required by the Supervisor.

Based on UK average fuel consumption for a courier or logistics vehicle.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Newham.No personal care or experience is required, just the right values.The role involves working on a rota pattern which will be three nights per week working 10 hours only each n

Based on UK average fuel consumption for a courier or logistics vehicle.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation.Our mission is to empower individuals to rebuild their lives and achieve independence.Right now, we are looking for a Children and Families Worker to play a pivotal role in ou

Financial Planning Support Team Leader.Up to £55,000 excellent benefits.We’re working with a highly respected investment management firm, renowned for its client-first approach, long-term focus, and culture of trust and respect.This is a fantastic opportunity to step into a leadership role suppo

Waking Night Residential Childcare Support WorkerContract Type: PermanentLocation: Greater London (Covering Area Camden homes in Camden, Haringey & Islington)<strong&g

Job Title: Therapist / Pastoral Support Area: Ealing, West London Start Date: September 2025 Contract Type: Full-Time, Temporary to Permanent Salary: £110-£120 per day (dependent on experience and qualifications) Working hours: Monday to Friday, 8:30am-4:00pm About the school: Ind

Be part of making lives better as a Support Worker at .Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with .You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and

FE Colleges in West London to recruit Student Support Workers to work 3 days a week on a temporary on-going basis.There are variious full time and part timeroles.Looking for someone to work offsite in SSA to work with our Supported Learning intern students at the Hounslow Site.Supporting SEN pupils

Senior Residential Children's Home Support WorkerWe are currently seeking an experienced Senior Residential Support Worker.Contract: Full time, PermanentSalary: £33,320.Locati