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( Senior) Account Manager - Automotive Consumer Who we are We're Performance Communications — proudly employee-owned, one of The Sunday Times Best Places to Work and the UK’s leading specialist agency in Automotive, Technology & Sports Brand Comms. We’re 60 strong, creatively driven, and fuelled by a passion for storytelling that actually moves the needle for our clients. Whether it’s dreaming up big campaign ideas, unlocking media opportunities, building influencer buzz, or crafting stories that stand out on social — no two days here are ever the same. We’re based in Kingston upon Thames and work hybrid: three days in-office, two from home, with occasional travel across the UK and abroad possible. The role Working on pan-European and global automotive consumer accounts, we are looking for a self-starter with an interest in cars. You should be a great writer for both traditional and social channels taking dull data and painting pictures with it. You’ve excellent client relations and can translate those conversations into projects that deliver great results. Suitable for someone seeking a new challenge within the automotive sector or looking to take the next step on the career ladder, the role requires an ability to drive the day-to-day management of client activity and plans, helping to ensure KPIs are achieved with the support of the Account Director. The successful candidate should be meticulous in adhering to processes to ensure the smooth running of the accounts, while providing reliable budgets and contributing creatively across brands. As well as showing leadership qualities and an ability to effectively manage junior staff, it is important that the individual can comprehend the often-complex nature of our clients’ businesses. We are looking for an enthusiastic account lead and content producer with a keen eye for a mainstream news story who can also turn ideas into effective campaigns. The Agency has a reputation for nurturing and developing talent and prides itself on being at the forefront of modern PR and communications. The role is pivotal within the Automotive teams at Performance. Not only will the person become a key contact for an exciting group of clients, they will also help ensure that all accounts are managed in an efficient manner. Reporting line & team The S/AM role reports to the Account Director and will help manage the day-to-day smooth running of a pan-European and global automotive consumer accounts, as well as supporting the wider team on creative comms and strategic planning. Experience required • A proactive, self-starter individual who has an interest in cars and the automotive world, • Must be a competent writer who is able to create focussed copy tailored to specific audiences or platforms e.g. news releases, website copy, LinkedIn or other social channels, • Has previous experience working on pan-European or global accounts, • An ability to manage and nurture junior staff, • Experience delivering campaigns and projects, • Agency experience, • Can demonstrate an ability to translate information (words and data) into engaging copy, • Experienced at effectively working with and managing client teams and the project delivery, • Ideally has experience within the automotive industry and industry media contacts, • Time management – the ability to logically plan, develop and execute plans, using the strengths of a team to ensure optimal delivery, • Excellent media relations skills, • Understanding of key social channels (Instagram, Facebook, X, LinkedIn, YouTube etc), • Experience in technology, luxury goods and services would be useful, but the ability to identify and create compelling storytelling and content ideas that drive coverage and reach is more important, • A team player with the gravitas to deal with senior stakeholders Key accountabilities • To work within the Hub on a pan-European and global automotive consumer accounts, • Responsible for co-ordination of centrally-created assets for media and social channels – written, photography, graphic and video, • Working in the UK, but travel to Europe to attend media events, create content and meet with client teams, • Manage junior staff to ensure the maintenance of reporting and status updates for several accounts across the team; this may include status and coverage reports, digital project management tools, rolling release schedules, future features lists and deadlines, and media distribution lists, • Client management: develop excellent client relationships and be the main ‘go-to’ person for the client(s), • Dissect and understand the operations and business goals of all clients to ensure the creation of effective stories and campaigns, • While the role majors on client management, content creation and creative ideas, much of the team’s work demands a nose for media opportunities and a proactive approach to media relations, • Establish strong relationships with all client teams as well as key personnel elsewhere in the businesses. Ensuring direct access to key people who can provide data, information, opinion etc for relevant content is important, • Work with the AD and wider team to ensure quality control is adhered to where any content and written copy is concerned, • Plan, organise and prioritise workloads, including helping the AD with resource planning, and flagging any issues to senior staff members, • Research to provide market insights / gather information to support the creation of all forms of content, • Both draft and help oversee team production of copy, news releases / press kits, campaign and media materials; and drive the development of creative content or ideas, • Lead and help devise media distribution plans – a sound understanding and logical approach is key, • Will need to support the AD in thinking strategically about clients and the year ahead rather than just the day-to-day Behavioural competencies • A strong communicator who can upwards manage as well as prioritise their own work and the team supporting them, • A logical and clear thinker with a strong attention to detail and deadlines, • A self-starter who conducts themselves in a professional manner and is a good verbal communicator, • An ability to juggle conflicting priorities and work in a fluid and fast-paced environment, • Get the basics right – be passionate about good, simple and effective PR/comms with a strong eye for an editorial angle, • A desire to challenge and be challenged, • An appetite for progression and able to utilise constructive feedback from senior members of the team, • Quick learner, adaptable and pragmatic thinker, while being tenacious, results driven and resilient, • Highly motivated and committed with great attention to detail, • A team player with the gravitas to sometimes deal with senior stakeholders Why work with us As an employee owned business you become part of a bold, creative agency where your voice matters, your growth is nurtured, and your wellbeing is genuinely supported. Perks & Benefits Including... • Employee owned bonus schemes, • Private healthcare, • 28 days holiday, • Hybrid and flexible working, • £250 wellbeing allowance, • 4:30pm Friday finishes, • Personal and team social budgets, • Recognition awards, • Breakfast on office days, • Company-wide social events (legendary summer and Christmas parties), • Cycle to Work scheme, • Dog-friendly office, • Ongoing training & development

Senior Channel Marketing Manager – Kingston Upon Thames Cluster Location: Kingston Upon Thames Full-Time Reporting to: Operations Manager About the Role We are seeking a strategic, commercially focused Senior Channel Marketing Manager to lead the sales and marketing agenda across our our venues in Kingston, Circuit and Bonnie Rogues. This is a key leadership role, responsible for translating brand vision into local marketing execution while driving pre-booked sales. You will guide, support, and develop a team of Channel Marketing Managers, ensuring marketing strategies are executed to the highest standard and aligned with both brand guidelines and business objectives. This role is ideal for a dynamic leader with a passion for guest-first marketing, performance management, and driving profitability through best-in-class local activation. Key Responsibilities Strategic Planning & Execution • Lead the delivery of the Kingston cluster marketing strategy, ensuring alignment with business priorities and guest segmentation insights., • Develop and oversee annual communication and activation plans, ensuring relevance, impact, and consistency across venues., • Own the pre-booked and corporate sales strategy across the cluster, supporting commercial growth and local partnerships. Team Leadership & Development • Directly manage and coach the venue-based Channel Marketing Managers, fostering high performance and personal development., • Induct, mentor, and guide new marketing managers to ensure consistent delivery of strategic initiatives., • Lead weekly marketing updates in Cluster Ops meetings and facilitate quarterly Sales & Marketing review sessions with venue teams. Performance Management & Reporting • Track and report on team KPIs, measuring execution against targets and ensuring accountability., • Review and manage the cluster marketing budget in collaboration with the Operations Manager, ensuring investment is directed for maximum ROI., • Provide final sign-off for all venue marketing plans to ensure alignment with overarching cluster objectives and brand compliance. Operational Excellence • Act as super user for all cluster marketing systems, driving digital adoption, consistency, and best practices., • Ensure ongoing education and support for the team around marketing tools, platforms (e.g., Canva, social media, booking systems), and evolving processes., • Champion innovation, driving creative thinking and tactical responsiveness to market trends and guest behaviours. Qualifications & Experience • Minimum 3 years' experience managing a team of marketing or sales professionals, ideally within the late-night or hospitality sector., • Strong understanding of local marketing execution, brand alignment, and sales-driving promotional strategy., • Demonstrated experience managing budgets, KPIs, and operational planning., • Proven success in networking and building commercial relationships., • Proficiency with marketing tools and platforms including Canva, social media schedulers, and booking systems.

Operations / Site Manager I am partnered exclusively with an international advanced pharmaceutical company that are growing key leadership and management positions across UK sites. This is a critical hire to oversee all onsite operations within a fully aseptic facility testing and manufacturing advanced pharmaceutical products. Falling under the scope of this role will be production, quality control and engineering. Whilst the site remains relatively small, this does include both direct and indirect reports. The core objective of this hire is to bring a strong leadership focus to the site. With a drive towards retention strategy, growth plans and current technical challenges to optimise delivery, this individual will be instrumental in ensuring the success of the site. Whilst this could well suite an existing operations or site manager, it could also be an opportunity for someone to step up from a departmental managerial position (e.g. production or QC). If you’re interested in joining a business with strong investment, growth plans and a genuine down to earth approach, please apply below or contact Mark Bux-Ryan for further information. Key experience: • Operational leadership experience of a GMP facility is essential – it may not be a whole facility but instead a specific department/unit, • Direct management experience is crucial, • Experienced in validation activities – grounded in basic engineering principles is very helpful, • Strong experience of sterile or aseptic environments is important, • Knowledge or understanding or radiopharmacy is beneficial but not essential, • Good basis of understanding of production and QC activities from a hands on perspective is important Production, GMP, manufacturing, pharmaceutical, operational, manager, supervisor, team, leader, radiopharmacy, radiopharmaceuticals, sterile, aseptic, fill, finish, vaccine, biologics, biotechnology, biotechnologist, site, leader, quality, control, QC, engineering, validation, operations

Health & Safety Manager – Civils/Groundworks & Sewer Construction 🚧 Location: Surrey (with site travel across London & surrounding areas) Employment Type: Full-time | Permanent Sector: Civil Engineering | Groundworks | Utilities About Us We're an established, family-run civil engineering contractor with over 40 years' experience, specialising in sewer connections, excavation works, and site drainage. Operating across London and the South East, we deliver projects ranging from £3k to £3m for commercial and domestic clients, with a strong focus on quality and client loyalty. As a close-knit, fast-paced team, we're looking for a dedicated Health & Safety Manager to join us and play a pivotal role in maintaining our excellent safety record while supporting our continued growth. The Role This is a hands-on HSE leadership position with real impact. You'll be responsible for developing and enforcing all health, safety, and environmental policies across multiple live construction sites, with a specialist focus on: ✅ Excavation & tunnelling (shaft and heading, open cut/trench works) ✅ Confined spaces (manhole entry, live sewer connections) ✅ Lifting operations and heavy plant/machinery You'll split your time between office-based work and regular site visits, working closely with our Contracts Manager, Scheduling Manager, site operatives, and clients. This role offers genuine scope for development within a growing family business. Key Responsibilities 🔹 Safety Systems & Compliance • Ensure full compliance with construction safety regulations and confined spaces/excavation standards, • Create, review and maintain site-specific RAMS for high-risk activities, • Develop and continuously improve company-wide HSE Management Systems, • Conduct proactive safety audits across all active projects, • Identify and mitigate hazards including trench collapse, toxic gases, traffic management, and biological risks, • Deliver effective H&S training (inductions, confined spaces, excavation safety, PPE protocols), • Lead toolbox talks and safety briefings, • Champion a positive, preventative safety culture across the organisation, • Investigate all accidents, near-misses and incidents to determine root causes, • Manage RIDDOR reporting and regulatory compliance, • Liaise with clients, principal contractors, utility companies and regulatory bodies (HSE, water authorities), • Lead H&S accreditations (CHAS, Constructionline Gold), • Support tender submissions with pre-qualification documentation, • Stay current with legislation and industry best practices What We're Looking For Essential: • 4+ years in a dedicated H&S role within civils/groundworks, • Specific experience in sewer construction, excavation, confined spaces, tunnelling and lifting operations, • NEBOSH Diploma (or equivalent professional safety qualification), • CSCS card, • UK Driving Licence, • Degree in Health & Safety or related field, • Grad IOSH, • Confined Space Certificate, • TWSTC (Temporary Works Supervisor Course), • Lifting AP (Appointed Person) Your Profile You're a self-motivated, proactive professional who can hit the ground running with minimal supervision. You demonstrate: ✔ Perseverance in maintaining zero H&S stoppages ✔ Quick thinking and ability to make an impact from day one ✔ Calm under pressure with excellent judgement (including authority to stop unsafe work) ✔ Strong communication and coaching skills to drive cultural change ✔ Methodical organisation and exceptional attention to detail ✔ Flexibility and adaptability in a fast-paced, small team environment ✔ Genuine interest in process improvement and leveraging technology

• Business: emap, • ___: Money Marketing, Mortgage Strategy, Headlinemoney, Property Week, • Base Location: Croydon, London, • Employment Type: Full-time, Permanent/Hybrid, • Salary: £30,000 – £32,000 DOE + 10% Bonus About the Company: A business-to-business media company with a focused portfolio of market-leading events and brands.Across the company we create products our customers value to help drive their success, which in turn drives our own growth. Our product focus is around paid-for subscriptions, conferences, awards, digital insight and bespoke marketing solutions. Overall Purpose of the Role: As an Event Manager you are part of an enthusiastic and busy event operations team, running conferences, exhibitions, bespoke business events and award ceremonies. Your role is key to the successful execution of our events portfolio. You will have operational responsibility from concept to delivery, using creativity and a keen eye for detail to deliver industry-leading events. Your aim is to produce commercially successful events that create quality business engagement for clients, enhancing and strengthening products and brands involved. Emap brands rely on high-quality events, and close relationships with the industries they operate within. As an Event Manager your role is at the forefront of those relationships, both internally and externally. This is a collaborative role that is both fast paced and challenging while also being social. Responsibilities: • Managing a portfolio of pre-defined leading industry awards and conferences on time, below budget and to the required standard – ensuring that brand values are met., • Managing P&L/budgets for individual events with a focus on value for money and on maximising the contribution to the wider business., • Tracking and monitoring P&L of individual events – including revenue, costs and profit., • Demonstrating thorough knowledge and tight control of the cost base for each event, ensuring profit targets are beaten., • Building cross-functional relationships with internal stakeholders to support the success and strategic aims of the event and/or brand., • Building strong relationships with suppliers, including AV teams, venues, entertainers, etc, and negotiating to ensure the best value is achieved., • Managing customer relationships with critical and strategically important sponsors, speakers and delegates, acting as a point of contact. Problem solving, decision making and escalating issues as they arise. Ensuring that the overall experience is positive and exceeds expectations. Collating customer feedback and identifying areas for improvement., • Fulfilling partnership deliverables with attention to detail to maximise return on investment., • Analysing year-on-year performance and leading or participating in event debrief discussions, identifying future trends or improvements., • Identifying areas for event growth and future opportunities for brands., • Proof reading content throughout the event process., • Coaching and mentoring junior team members to ensure that the whole team is working to emap standards, values and processes., • Taking ownership of, and demonstrating accountability for, all logistical elements of the allocated events., • Scheduling and implementing event timelines and planning cycles according to the planning framework, ensuring all deadlines are adhered to., • Managing and assisting with the full awards entry process., • Managing awards judging days – both in person and virtually. Inviting and maintaining regular communication with judges and VIPs., • Communicating with speakers and hosts pre-event, and on site. Collating presentations, headshots and bios, and co-ordinating AV requirements., • Regularly updating and cleaning event databases in accordance with GDPR rules., • Accurate and regular reporting upwards of revenues, profits and KPIs vs targets, recording weekly entries and shortlist conversion rates. Reporting in project meetings and monthly., • Communicating regularly and coherently all relevant information and key developments to line manager and full project team., • Working with AV providers to create first-class full-scale event production. Collating shortlists, winners and sponsors’ content to create awards presentations, etc., • Liaising with event venues on menus, final numbers, specific event requirements and function sheets., • Producing risk assessments and collating health & safety documentation from all third-party suppliers., • Working with the Marketing and Editorial teams to deliver on-brand digital and print collateral, including proofing and testing event websites, ensuring all event content is brand aligned and meets guidelines. Skills and Experience: • Relevant demonstrable experience of working in a similar events role, preferably in a B2B environment., • Experience of delivering full-scale events − through the complete event life cycle, from conception to delivery., • Demonstrable knowledge of managing costs within a budget., • Excellent negotiation skills., • Experience of risk assessments/health & safety/contingency planning., • Client management experience preferred., • Excellent organisational and administrative skills., • Exceptional interpersonal and communication skills., • Experience of working under the pressure of conflicting priorities., • Experience with CMS platforms, such as Evessio, beneficial., • Advanced in Microsoft Office. Core Competencies: • Exceptional verbal and written communication, with strong negotiation skills., • A strategic thinker with excellent planning and organisational skills., • The ability to work well under pressure, maintaining high standards in a fast-paced environment while meeting multiple deadlines., • Commercially focused with a strong understanding of finance, P&L statements and budgets., • Able to read and interpret data effectively., • Takes a creative approach to everyday challenges., • Ability to multitask effectively, and prioritise a high-volume workload across multiple projects., • Can demonstrate sound judgement with the ability to interpret and analyse complex and sensitive information., • A team player, but secure working independently and on own initiative., • Proactive and confident. Not afraid to constructively challenge ideas, where appropriate., • Confident at building strong working relationships both internally and externally., • Flexible with working hours in the lead-up to events, based on needs of the business. Personal Attributes: • A confident and enthusiastic event professional., • Organised and resourceful., • Self-motivated, self-sufficient and accountable., • Deadline driven and results orientated., • Team player., • Has sharp attention to detail., • Adaptable and flexible. What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, event management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. To support our employees’ career development, we have designed specialised programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days., • One additional day of annual leave per year- Celebration Day., • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office., • Continuous learning & development opportunities., • In-house Excellence Awards and other innovation projects., • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted, you will be contacted within 10 working days of your application.

• Engineering Technical Manager – Critical Environments – High Profile, • Croydon and Heathrow, • £77,000 to £79,000, • Potential Travel Allowance Between Locations, • Overtime paid at an enhanced hourly rate, • Pension, • Health Care, • PPE, • 25 Days Annual Leave – Plus Bank Holidays We are recruiting an Engineering Manager to lead technical operations across two high Profile sites — 4 days per week in South London and 1 day in Southwest / West London and Ideal candidates should be in commutable distant to both sites. This role is suited ONLY to candidates coming from critical environments, such as data centres, banking, trading floors, or high-security mission critical 24/7 infrastructure. You will be responsible for both the strategic oversight and hands-on supervision of HV/LV systems, UPS, BMS, and business-critical plant, overseeing some projects via specialist sub-contractors etc Key Responsibilities • Lead and manage engineering teams, although this will be with other management on the contract, Contract manager, Technical Manager, Engineering Supervisor also including both day staff and shift engineers., • Oversee PPM, reactive works, and fault escalation across all critical electrical and mechanical services., • Take full operational control of HV/LV infrastructure, UPS and BMS systems., • Coordinate contractors and subcontractors, ensuring safety, compliance, and performance standards are maintained., • Produce engineering reports, load assessments, site audits, and ensure accurate logbooks/documentation., • Maintain O&M manuals, risk assessments, CEWA permits, and contingency procedures., • Support project works, shutdowns, and upgrades as required., • Management Customer relationship, • Overtime & Flexibility This role offers significant paid overtime, with the expectation to attend High Voltage shutdowns, weekend interventions, and project activity across both sites. Flexibility at short notice is essential. Candidate Profile • Must have proven experience in critical environments—Data Centre or Financial Services infrastructure is essential., • Strong people manager, capable of leading and developing engineering teams., • Recognised Mechanical or Electrical qualification (Apprenticeship / ONC / BTEC or equivalent)., • HV Authorised Person (or able to step into the role quickly)., • Highly organised, calm under pressure, and confident in decision-making and escalation., • Computer literate with excellent communication and reporting ability.

Community Services Manager – Dermatology & ENT £48,000 + Performance Bonus Hybrid – Croydon Head Office Full-Time, Permanent Are you a strategic operations leader with a passion for improving NHS community services? Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation? We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery. This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure. You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success. Key Responsibilities: • Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations, • Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys, • Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing, • Manage operational performance to meet KPIs, NHS service levels, and contractual obligations, • Lead a team of clinical and non-clinical professionals, • Track and analyse key performance data to identify trends, risks, and service improvement opportunities, • Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners, • Manage the full P&L of assigned services and monitor financial performance closely, • Build and maintain strong working relationships with commissioners, local authorities, and clinic partners, • Actively contribute to organisational change initiatives and quality improvement projects, • Ensure full compliance with CQC, NHS, and internal regulatory frameworks Ideal Candidate Profile: • Degree; ideally in Business Administration, Healthcare Management or a relevant field, • Proven experience managing healthcare services, • Strong leadership skills with the ability to manage both direct and matrix teams, • Background in owning P&L and operational budgets, • Stakeholder engagement experience, • Familiar with pathway design, waitlist management, and performance monitoring, • Adaptable, friendly, and capable of thriving in a high-growth, change-led environment, • Practice Managers or Operations Leads ready for a step up are also encouraged to apply What’s On Offer: • Hybrid working – typically 3 days in-office, • Up to £48,000 basic salary, • Quarterly bonus of £1,000 for hitting operational profit targets, • Annual bonus of £1,000 if yearly service targets are achieved, • Overachievement bonus – £250 for every £20,000 above annual budget, • 37.5-hour week, Monday–Friday; 9am–5pm, • Paid travel expenses to regional clinic sites, • A genuinely autonomous leadership role with strong internal support and cross-functional collaboration Interested? To apply or find out more, contact Tom Fitch on 02393 874295 or 07919 008757, or email your CV to

Role: Director of HR Location: Epsom area (4–5 days per week in the office) Salary: £90,000 – £120,000 + Car Allowance, Bonus & Benefits Contract Type: Permanent, Full-Time Overview We are delighted to be working on a retained and exclusive basis to appoint an experienced Director of HR for a well-established and growing organisation headquartered in the Epsom area. This is a pivotal leadership opportunity for an accomplished HR professional to shape and deliver a global People Strategy aligned with the organisation’s commercial objectives and cultural ambitions. As a key member of the senior leadership team, the successful candidate will have responsibility for influencing HR strategy across multiple geographies and supporting international growth, while maintaining a focus on organisational effectiveness and employee engagement. The Role • Lead the design and execution of the organisation’s global People Strategy, ensuring alignment with business performance, future growth, and cultural values., • Partner with the CEO and senior leadership team to drive engagement, culture, workforce capability, and leadership development across multiple countries or regions., • Oversee the full employee lifecycle across the business, ensuring HR operations deliver excellence, compliance, and consistency globally., • Build organisational capability through effective talent management, succession planning, and leadership development at an international level., • Promote a culture of openness, collaboration, and continuous improvement, with sensitivity to local and global nuances., • Provide expert advice and coaching to the executive team on strategic people matters, including international HR considerations., • Lead major HR initiatives including change management, reward and benefits, M&A integration, and global mobility programs., • Manage external HR partners and suppliers, ensuring value for money, high-quality service, and alignment with global requirements. About You • CIPD-qualified (or equivalent) with substantial senior HR leadership experience., • Proven success at Head of HR level or above, ideally within a complex, multi-site, or international organisation., • Skilled in M&A activity, organisational design, and global culture change., • Strong understanding of UK and international employment legislation and HR best practice., • Exceptional stakeholder engagement and influencing skills across all levels and geographies., • Commercially astute, pragmatic, and comfortable in a fast-paced, evolving global environment., • Inspirational leader with strong coaching and mentoring capability. Desirable Experience • Degree-educated., • Background in financial services, retail, or multi-site environments., • Experience managing or influencing HR strategy across international operations. Package • Competitive salary: £90,000 – £120,000 (depending on experience), • Car allowance, • Annual performance bonus, • Comprehensive benefits package Please quote 51949 when calling Theo Saunders at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.

Job Description Job Title: Business Operations Manager Reporting To: CEO Department: Company Operations Location: Penta Consulting Ltd, Oaks House 16-22 West Street, Epsom, Surrey KT18 7RG (on-site 5 days a week) ABOUT PENTA CONSULTING LTD At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career. JOB PURPOSE The Business Operations Manager is responsible for overseeing and optimising operational processes across Penta Consulting Ltd and its entities. This role focuses on driving efficiency, productivity, and compliance while ensuring alignment with strategic business goals. Key responsibilities include vendor management, contract oversight, quality assurance, risk mitigation, and continuous improvement of operational frameworks. DUTIES AND RESPONSIBILITIES • Support international office compliance and reporting, ensuring alignment with client requirements across all Penta entities., • Lead the development and execution of operational strategies to drive business growth and efficiency., • Map, document, and monitor operational procedures and processes, establishing robust controls and performance metrics., • Oversee business continuity planning, quality assurance programs, and operational audits to identify and implement improvements., • Manage end-to-end onboarding of new partners, including contract reviews and due diligence in collaboration with legal and commercial teams., • Maintain and expand Penta’s domestic and international partner network., • Identify operational risks and implement mitigation strategies and controls., • Provide training and guidance on operational best practices across departments., • Monitor industry trends and regulatory changes, updating internal programs and policies accordingly., • Coordinate cross-functional efforts to ensure operational excellence and adherence to standards., • Act as the primary liaison for external audits and assessments., • Investigate and resolve operational issues, complaints, and inefficiencies., • Prepare and submit operational reports and filings as required., • Collaborate with legal, commercial, and sales teams to ensure operational alignment and compliance., • Liaise with external consultants to drive operational improvements., • Implement tools and processes to enhance productivity and efficiency across departments., • Lead regulatory compliance efforts, presenting audit findings to the board and ensuring adherence to internal standards and external regulations., • Escalate risks and ensure compliance with special provisions across entities. EXPERIENCE / QUALIFICATIONS • Extensive experience in operations or commercial roles at an international level., • Proven experience working with international sales teams., • Strong proficiency in Microsoft Word, Excel, and PowerPoint., • Demonstrated success in operations management, including compliance and risk oversight, preferably in a regulated industry., • Knowledge of relevant laws and standards across EMEA (e.g., GDPR, ISO, ESG)., • Strong analytical skills and ability to interpret complex regulatory requirements., • Excellent communication and interpersonal skills across diverse teams and entities., • Sound judgment, prioritisation skills, and ability to manage multiple deadlines., • High integrity and commitment to ethical standards and operational excellence., • Minimum of degree level education or equivalent., • Additional certifications in compliance, project management, or ISO standards are advantageous. THE IDEAL CANDIDATE • Integrity: Upholds ethical standards in all actions., • Attention to Detail: Ensures accuracy in regulatory interpretation and compliance., • Adaptability: Responds effectively to changing regulations and priorities., • Leadership: Inspires trust and promotes a culture of compliance., • Problem-Solving: Develops practical solutions to operational challenges., • Communication: Clearly conveys complex concepts to varied audiences., • Collaboration: Works effectively across functions to achieve shared goals., • Accountability: Takes ownership and ensures completion of responsibilities.

To provide comprehensive financial support to the School Business Manager by undertaking routine financial operations.

Assistant Manager - Prezzo Italian "Better Careers for Everyone!" £29,400 - £31,000 basic salary, plus tronc and bonus As an Assistant Manager at Prezzo Italian, you’ll be at the heart of the restaurant - working alongside your General Manager to deliver standout dining experiences and strong operational results. You’ll play a key role in uniting and supporting your team, helping everyone give their best. By building strong, trusting relationships with both guests and team members, you’ll foster a warm, welcoming environment where people feel valued and connected. Above all, you’ll take pride in raising the bar—leading with heart, championing high standards, and making sure every guest leaves feeling genuinely cared for. How we work Respond quickly to challenges, keeping service and performance on track. Make every guest interaction personal and memorable. Use insight and problem-solving to support business success. Stay aligned with your team and GM on daily goals and priorities Our Person - We are looking for someone who: Celebrate team achievements to cultivate motivation and recognition. Recruit, train, and develop talent with structured onboarding and growth plans. Support retention and career progression through coaching and performance reviews. Apply People policies fairly and consistently. Promote an inclusive, collaborative culture across all teams. Train and empower the team to deliver exceptional service with strong menu knowledge. Lead pre-shift briefings to align on updates, targets, and priorities. Handle guest feedback professionally, resolving concerns proactively. Support team to engage with guests, creating a warm and welcoming atmosphere. Support the General Manager in driving sales, marketing, and community engagement. Maximise restaurant capacity through efficient table management while upholding service standards. Monitor and manage financial metrics to ensure profitability. Assist with forecasting, budgeting, and performance target setting. Oversee daily operations, ensuring compliance with safety, hygiene, and audit standards. Maintain top cleanliness, presentation, and atmosphere to meet brand standards. Lead the restaurant in the General Manager’s absence. Develop future leaders, developing internal growth. Proactively solve operational challenges for smooth service. Experience We Value 2-3+ years’ experience as a manager in the Hospitality Industry. Comfortable working in a fast paced and growing business. Expert at organisation, prioritising, multi-task and meet tight set deadlines. Commercially astute with experience of setting and delivering against targets. Excellent customer service skills. Commercial awareness. Previous experience in similar role with good knowledge health

Role: Store Manager, Northcote Road, Clapham Junction Reporting to: Regional Manager WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Location Managers are the inspiration and driving force behind our teams - leveraging our four pillars of retail excellence to lead their locations with entrepreneurial flair and commercial brilliance. As a Location Manager at Trotters, you will nurture our business and drive it forward. You will ensure the achievement of KPI’s through genuine customer connection, maximising sales opportunities, and instilling excellence in your team. You will enhance sales and service by fostering an environment of passion for the brand, equipping your team with in-depth knowledge of our collections across all our customer touchpoints. MAIN RESPONSIBILITIES • Leverage our 4 pillars of retail excellence to drive achievement of your Location’s performance budgets and KPI’s., • Create excellent team participation, contribution & engagement, implementing effective incentives to inspire them to achieve excellence., • Ensure the team are expertly delivering best practice with enthusiasm and consistency., • Facilitate team-member learning and knowledge share - ensure detailed and up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for all aspects of your Location., • Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing., • Foster a dynamic sales environment, and coach team members in delivering a natural approach to sales - cascading your strong understanding of local market, customer profiles and shopping behaviour to your team to maximise sales and increase customer loyalty., • Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management, reporting regularly on customer insights., • Showcase fantastic commerciality through precise knowledge and insightful analysis of location product and figures; develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action., • Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities., • Ensure continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses., • Train & support team members at all levels on a proactive and re-active basis, identifying areas for improvement; manage and document all performance matters, feeding back to the Regional Manager., • Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking. Effectively manage onboarding of new starters., • Ensure team adherence to store administration, systems, and processes within company guidelines., • Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE • Significant experience managing retail teams, preferably within the premium space., • A natural and empathetic leader, well versed in coaching and developing team members. We would love someone who can harness the relationship between nurturing individual strengths and fantastic succession planning., • Excellent commerciality, able to implement and drive initiatives to achieve outstanding outcomes., • Demonstrable retail sales expertise, able to influence customer behaviour through elevated service, VM and excellent product knowledge and brand awareness, imparting this to your team., • Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. OUR VALUES We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores Is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. We Grow Together and Shine Bright We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

• Business: emap, • ___: Industry sectors include Retail, Motor, Duty Free, Finance, UK Packaging, Audio Visual, Electronics and Real Estate and more, • Base Location: Croydon, London, • Employment Type: Full-time, Permanent/Hybrid, • Salary: £28,000 – £32,000 DOE + 25% Bonus About the Company and the Brands: A business-to-business (B2B) media company with a focused portfolio of market-leading events and brands. Across the company, we create products our customers value to help drive their success, which in turn drives our own growth. Our product focus is around paid for conferences, awards, subscriptions, digital insight and bespoke marketing solutions. emap’s Emerald division in Croydon consists of exciting B2B brands with over 24 events annually highlighting several business sectors including: Retail Industry Awards – are widely regarded as ‘The Oscars’ of the grocery retail sector Duty Free Frontier – the Frontier Awards shine a spotlight on the outstanding accomplishments of the travel retails industry. Quality Food Awards – are the longest-running, most prestigious food awards in the UK Motor Trader Industry Awards – are recognised as the Oscars of the motor industry in celebrating excellence across motor retailing. Money Marketing Interactive – a unique annual event that focus on providing our IFA audience, with the ideas and tools needed to make planning business even more successful. UK Packaging Awards – where innovation meets excellence in the heart of the packaging industry. Audio Visual Awards – for integrators and consultants working on both global and local projects, through to AV and IT end-users from all markets. Elektra Awards – provide a prime platform to recognise achievements of those in the electronics industry. Real Estate – the portfolio includes Property Week the leading media title with events which are highlighting the residential, commercial and student housing sectors. Overall Purpose of the Role: The Delegate Sales Manager will play a critical role in driving delegate sales and securing award nominations, table bookings, and conference ticket sales across our portfolio of commercial events. The Delegate Manager will be responsible for managing sales efforts across multiple events simultaneously, ensuring each achieves its revenue and attendance targets. This position will involve managing relationships with external sales teams, monitoring their sales efforts, and driving performance through data from Evessio. Working closely with the event managers, marketing and conference content teams. The role requires a consultative approach to build strong client relationships, hit revenue targets, and contribute to the success of our events. Key Responsibilities: • Drive delegate sales for conferences and events through proactive outreach, relationship management, and targeted campaigns., • Ensure sales targets are consistently met or exceeded across multiple events and brands., • Collaborate with marketing and operations teams to drive award submissions and table bookings., • Engage past attendees and new prospects to secure their participation., • Prepare detailed weekly, monthly, and periodic reports to showcase YoY event sales performance and pipeline status., • Log communication, track opportunities, and maintain an up-to-date database., • Identify and develop new business leads to expand the client base and secure new accounts., • Research the market and understand trends to inform sales strategy., • Build and maintain strong relationships with key decision-makers and industry stakeholders., • Provide exceptional customer service to ensure repeat business and long-term client loyalty., • Work with brand sponsorship teams to align on sales strategy and leverage shared client networks., • Collaborate with the marketing team to ensure campaigns are optimised for delegate and award sales, as well as the event operations and conference content teams., • Attend events as needed to meet clients, network, and represent the brand professionally. Skills and Experience: Essential: • Able to demonstrate B2B sales experience, ideally in events, conferences, or media., • Proven ability to meet and exceed revenue targets., • Intermediate Microsoft Office skills., • Strong understanding of sales pipelines and reporting metrics., • Experience managing or coordinating external sales teams., • Familiarity with platforms like Evessio or similar event management tools., • Background in awards, event sponsorship, or conference sales. Core Competencies: • Fluency in English is essential for this role, other languages are beneficial., • Quick to gain understanding of new market sectors and brand position., • Ability to build, nurture and maintain client relationships, providing exceptional customer service., • Excellent organisation, time management skills., • Ability to work on multiple projects simultaneously with competing deadlines., • Ability to report on performance, event sales outreach and pipeline., • Strong commercial acumen and a consultative sales approach. Personal Attributes: • Target-driven, money-motivated individual with a positive can-do attitude., • Confident, enthusiastic, and charismatic, with the natural ability to build rapport both on the phone and face to face., • An active team player with a competitive edge., • Articulate and polite telephone manner., • Self-motivated and professional demeanor., • Innovative and creative, confident in communicating ideas., • Adaptable and flexible to change., • Results driven. What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, event management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. To support our employees’ career development, we have designed specialised programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days., • One additional day of annual leave per year- Celebration Day., • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office., • Continuous learning & development opportunities., • In-house Excellence Awards and other innovation projects., • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted, you will be contacted within 10 working days of your application.

ROLE: Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £37,491 basic salary per year BONUS/OTE: Realistic total earning potential of up to £47,475 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting a Trade Branch Manager to lead their own branch and Team to deliver excellence. Our Trade Branch Managers develop strong relationships with their customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR BRANCH MANAGERS DO: Lead their Branch, and use their team management skills to lead and develop a small team Ensure their Branch operates as effectively as possible Develop relationships with their customers, and enhance the sales and customer experience within the branch Manage day to day Branch operations and the branch team in order to deliver excellence Manage team absences and deployment Support the regional teams with recruitment Provide exceptional customer service and operational standards and e nsure Branch sales targets are achieved Support training and maintain training records for Branch staff WHAT WE NEED FROM OUR BRANCH MANAGERS: Our Branch Managers are hands-on, lead by example, and are focused on driving their team to reach sales and branch targets Passion and energy to deliver exceptional customer service and achieve business targets A customer focused approach, happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, drive and leadership abilities to manage a Branch effectively A full and valid driving license is essential Strong management skills and experience of leading a team Experience within a similar management role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career TPBN1_UKTJ

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Support the Business Operations processes in the identification of market opportunities, strategic account planning, sales pursuits, cross and upselling, bid meetings, competitive intelligence, and lead generation initiatives across all Business Development functions to generate new business from ex

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