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About the role We are looking for a reliable and customer-focused IT Technician to provide day-to-day technical support to users and help keep our computer systems, devices and software running smoothly. The successful candidate will respond to support requests, diagnose technical issues and explain solutions clearly to colleagues or customers. Key responsibilities • Respond to IT support requests by phone, email, helpdesk system or in person., • Diagnose and resolve common hardware, software, operating system and connectivity issues., • Set up, configure and maintain desktop computers, laptops, printers, mobile devices and related equipment., • Install and update approved software, operating systems and security patches., • Assist with user accounts, passwords, access permissions and basic Microsoft 365 or similar business applications., • Troubleshoot network, Wi-Fi, VPN and peripheral-device problems, escalating complex faults when required., • Record support requests, troubleshooting steps and resolutions accurately in the ticketing system or IT records., • Help maintain data security, backups and IT procedures in line with company policies., • Provide clear guidance to users and help them use technology safely and effectively., • Monitor equipment, report recurring issues and support routine IT maintenance. Essential skills and experience • Good problem-solving and troubleshooting skills., • Clear communication and a helpful, customer-focused approach., • Basic knowledge of Windows computers, common business software and computer hardware., • Ability to prioritise requests, manage time and keep accurate records., • Willingness to learn, follow procedures and escalate issues appropriately. Desirable • Previous experience in an IT support, helpdesk or technical support role., • Knowledge of Microsoft 365, user account administration, networking or remote-support tools., • A relevant IT qualification or recognised technical certification. What we offer Pension and Sick Pay How to apply Please submit your CV and a short summary of your relevant IT skills and experience. We welcome applications from candidates who can demonstrate practical troubleshooting ability and a commitment to helpful, reliable IT support.

Core Responsibilities Install and maintain FTTP/FTTH networks, including both underground and aerial (overhead) fibre cabling, ensuring safe and correct setup to customer premises. Terminate, splice (fusion/mechanical), and test fibre optics, using OTDRs, power meters, fusion splicers, and optical connectors to ensure proper signal strength and alignment. Plan and interpret installation diagrams or blueprints, surveying routes and preparing installation plans ahead of deployment. Troubleshoot faults, diagnose issues in fiber connections, and resolve or escalate as needed. Engage with customers, explaining installed systems and answering queries (occasionally upselling add-ons where applicable). Work in diverse conditions, including confined spaces (basements, crawlspaces), heights (ladders, poles), and all weather environments. Ensure compliance and maintain paperwork, including quality standards, safety procedures, job records, and equipment logs. --- Qualifications & Requirements Accreditations required, SA001, SLG (NRSWA), SA008 (working at height/roofs), as well as DBS checks Valid UK driving licence is compulsory Basic education and technical aptitude are expected.