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Customer Insight Analyst – Hakim Group Location: Darwen (3 days per week in the office - BB3 1AE) Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland. A career here offers empowerment, innovation, and support in a community of passionate professionals. As Hakim Group expands, we’re investing in understanding our patients better. We’re looking for an experienced Customer Insight Analyst to analyse data from CRM, POS, digital platforms, and surveys, turning complex information into clear insights. You’ll uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities • Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends and growth opportunities., • Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights, • Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs, • Act as the key liaison between marketing teams and technical partners throughout the design and build of a new Customer Data Warehouse, • Support campaign targeting and personalisation through cohort analysis and predictive modelling., • Maintain retention dashboards to track CLTV, recall conversion, repeat purchases, and churn risk., • Collaborate with Marketing, Operations, Product, and Practice teams to inform lifecycle communications and service improvements, • Lead pre/post campaign analysis and contribute to the testing roadmap to steer optimisation priorities, • Translate complex data into clear, executive-ready insights for internal stakeholders and partner briefings, • Ensure compliance with GDPR and healthcare data governance standards. The Ideal Candidate We’re looking for a commercially minded analyst who blends technical expertise with strategic thinking: • Proven experience at a strategic level in customer insight, CRM analytics, or marketing analytics (ideally in healthcare, D2C, optical retail, or service sectors)., • Strong skills in SQL and Python, with experience using Power BI, Tableau, or similar visualisation tools and experience working with data warehousing environments, • Deep understanding of segmentation, lifecycle mapping, and campaign performance measurement., • Experience with CRM channel data (DM, SMS, Email) and MarTech ecosystems., • Confident designing and interpreting surveys, including sentiment and key driver analysis., • Ability to transform complex data into clear, actionable insights and strategic recommendations., • Experience building dashboards and managing reporting cycles independently., • Familiarity with demographic profiling tools like Mosaic or NSPL is a plus., • Strong knowledge of GDPR and data protection protocols.

Business Analyst - Operations and Technology - United KingdomOverview Stats Perform is the market leader in sports tech. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' s

A growing mobile app company in Central London is seeking an Operations & Finance Analyst. This entry-level position offers an exciting opportunity to support both client-facing and internal operations.

PPRO is seeking a highly motivated and experienced Security Operations Analyst to join our dynamic and growing security team. Innovate, experiment, enhance Security Operations by making use of cloud-native tools, AI and automation to help to build a best of breed SOC. This role has scope and freedom

As a Sales Operations Analyst, you will be an essential business partner to the EMEA Sales organization. As a Sales Operations Analyst, you will:. We are currently seeking a dynamic Sales Operations Analyst to contribute to the success of our rapidly growing business.

The Underwriting Operations Analyst will provide Operational services and provide Pre-Bind and Post-Bind support to our Underwriters. This position is within our Long Tail hub which within our Operations team. Additionally, working with the Operations team to help refine the support that we are prov

As a Junior Industry Architect (Manager) you will be a key member of our Insurance Operations & Domain Solutions team, working alongside a team of Insurance specialists from across Insurance markets and will be able to quickly build upon your existing industry knowledge and consultancy skills to dev

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.Our comprehensive solutions, powe

EMEA Operations’ represents MUSE Operations, London and the regional Operations Office for EMEA. Provide day‑to‑day administrative support to the Operations Management team and wider Operations. Coordination and support for the Operations Management team to ensure meeting materials are prepare

Senior Wealth Planning Analyst – Financial Planning Operations, Business Support (14 month FTC). The Senior Wealth Planning Analyst will support the Operations Manager in delivering operational improvements, managing projects, and providing management information to the Wealth Planning Team. Assis

A leading global technology firm is looking for a Junior Workspace Analyst to manage Windows endpoint and mobile device administration.

Spotify is seeking a London-based Senior Analyst to join the Sales Operations team. Versatile and Curious: You adapt quickly, learn new systems, and enjoy diving into varied challenges from data to operations to project management. Sales/Business Operations, Consulting, Finance, or similar.

A leading technology solutions provider is seeking a Permanent SAP Manufacturing Business Support Analyst to support manufacturing environments. The successful candidate will work remotely and attend on-site workshops every 6 weeks, playing a key role in ensuring smooth operations and building confi

A leading technology firm is looking for a Sales Operations Analyst to help manage global sales activities. Candidates should have experience in revenue operations, exceptional communication skills, and a degree in a related field.

A financial services company in Greater London is looking for an Operations Senior Analyst to be heavily involved in the daily running of its operations team.

Change Management Analyst – Global Editorial Operations. We are looking for a Change Management Analyst to support transformation across Global Editorial Operations, with a focus on helping people adopt new ways of working, including the use of generative AI tools. Enjoy acting as a trusted adviso

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. As a security analyst you will be responsible for analysing, maintaining and implementing the Cyber Security requirements of Taylor Wimpey. Demonstrable experience of working in a cybersecurity opera

A global satellite operator situated in the UK is seeking a Security Operations Analyst to provide 24/7 incident response support.

This is an excellent opportunity for someone with strong operational and analytical skills who enjoys working across broker support, underwriting operations, finance processes, and account management within a collaborative and entrepreneurial environment. Support the efficient running of underwritin

A tech-driven company in the UK seeks a Security Operations Analyst to maintain a robust security posture.

A leading international financial institution in London seeks an Analyst to handle operational tasks across Banking and Treasury functions. The Analyst will ensure processes are adhered to while supporting continuous improvements within the team.

Cantor Fitzgerald’s Global Information Security team is seeking an Information Security Operations Engineer with background and knowledge of Linux systems and Cloud infrastructure. At least five years of Security Operations.

You'll help ensure our derivative operations and securities lending processes run smoothly, collaborating closely with outsourced providers, internal partners, and market counterparts. Managing daily retained derivative operations activities, including trade processing and securities lending, in lin

I’m working with a company that’s continuing to invest in and grow their IT Security function and is now looking to bring in a.This is a great opportunity to join a.Operate, tune and configure SIEM tools.Monitor and triage security alerts, applying custom queries (e.KQL) and correlation rules to

A leading construction company in the UK seeks a skilled Security Analyst to enhance Cyber Security practices.

As an Senior Contract Operations Analyst in this team, you will …. In a dynamic business environment, the Contract Operations team is the bridge between the origination/business development teams and the support functions and takes responsibility for the quality of data, transactional validation,

Job DescriptionThe RoleWe are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join the Risk Operations team based in London. Be responsible to partner with Team Leaders by providing constructive feedback with a view to identify areas of development fo

Is the next step in your career at SMBC Group EMEA? We're looking for a Business Analyst for Operations to join our team. The individual will work with Operations Section Heads on various initiatives including gathering business requirements for project / system changes. The individual will ensure t

A leading global marketing firm is seeking a detail-oriented Advertising Operations Analyst in Greater Bristol Area, United Kingdom.

Sign in to set job alerts for “Security Operations Center Analyst” roles. Security Operations Centre (SOC) Level 3 Analyst. Security Operations Centre (SOC) Level 3 Analyst.

We are seeking a detail-oriented and data-driven Sales Operations Analyst to join our Sales Operations team. Why you will love this opportunity as Sales Operations Analyst at Civica.

A dynamic technology firm in the United Kingdom is seeking a Security Operations Analyst to enhance its security posture through proactive threat detection and incident response.

A 6 month FTC opportunity has arisen for a Technology Operations Coordinator/Analyst to support the effective running of a multi-disciplinary IT function. Assisting with the coordination of project activity by working with analysts and testing teams to support requirement clarity and delivery progre

We’re looking for an experienced Sales Operations Analyst to support sales teams across Europe for Visa’s flagship customer event in 2026. This role will be a key part of the Sales Operations Workstream with sales and client communication, data analysis, project management, tracking progress aga

A prestigious wealth management company in London is seeking a Senior Wealth Planning Analyst to assist in operational improvements and project management.

A cybersecurity pioneer is seeking a Sales Operations Analyst in Greater London to support the EMEA Sales organization.

A global technology organisation is seeking a Business Systems Analyst to enhance their internal supply chain systems.

A dynamic technology solutions provider in Bedfordshire, England is seeking a Security Operations Analyst to join their Security Operations Centre (SOC).

Business planning and operations for the consumer team. Business Planning & Operations Lead.

We are seeking a proactive and strategically minded Senior Security Analyst to lead the operational development of the Security Advisory Service and support the wider division. You will manage divisional business operations, oversee a divisional administrator, and act as a recognised point of contac

A global financial institution in Greater London is seeking a Business Analyst for Operations to enhance management information and reporting frameworks. This role involves working closely with Operations Management and various stakeholders, ensuring processes are documented and risks minimized.

A global investment manager is offering an exciting Business Analyst Apprenticeship focused on Low Code Technology and Operational Platforms.

The role will consist of being a member of the Global Alternative Investment Client Service team (part of Global Shareholder Services) providing excellent client service to investors from all non-US regions with a particular focus on Europe and Asia based clients in relation to the Goldman Sachs Ope

Chemical Engineering Grad Oil Analyst/Operations. Experience in refinery operations / support role strongly preferred. Good industry knowledge and understanding of industry standards and their commercial impact, as well as market trends / drivers, logistics and refinery operations in area of respons

A leading financial technology firm is seeking a Senior Operational Analyst to join its UK Product team.

This role involves managing derivative operations and securities lending tasks while ensuring quality and compliance. Candidates should have experience in asset management operations, especially in derivatives, and be capable of working under pressure in a dynamic environment.

A multinational banking firm in Greater London is seeking a candidate for a crucial Financial Crime Monitoring role.This position involves managing payment screening and transaction monitoring systems, ensuring compliance with UK regulations.The ideal candidate will have experience in financial crim

Channel Sales Operations Analyst!. Are you ready to drive growth for a global leader in industrial technology? Join Trimble as a Channel Sales Operations Analyst and play a pivotal role in optimizing our partner ecosystem, ensuring our global indirect sales organization has the tools and data needed