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Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Morgan Hunt are working with a large public sector organisation to recruit a number of operations analysts on a contract basis. The role is on a hybrid working basis, and will require someone to be on site in the Glasgow office once per week. The purpose of the role is to support the delivery of operational objectives, working across a number of portfolios. Key Responsibilities: • Providing a range of frontline operational services to customers and internal/external service users, • Liaising with teams within and outside of their own direct team to understand and prioritise workload, • Managing certificates and supporting payments to scheme participants, • Dealing with reviews and contacting relevant teams and people to manage more complicated cases to conclusion, • Handling applications, audit cases and amendment processes, • Assist on investigations into participants or supplier activities that may be non-compliant with the rules or have caused harm to energy consumers, • Meeting the team's Key Performance Indicator targets, • Supporting all aspects of operations and scheme related work, • Strong numerical and analytical skills, • Excellent written and verbal communication skills, • Excellent attention to detail and ability to scrutinise and evaluate evidence, • Organisation and prioritisation skills, • Ability to establish and maintain working relationships (internally and externally), • Good team player and able to work on own initiative 14.74 per hour PAYE Contract until 31/03/26 Hybrid working (Glasgow office) Please get in touch for further information. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Your New Company and Role We're partnering with a leading organisation seeking an experienced Lead SOC Analyst to join their team in Glasgow on a 12-month contract. This is a fantastic opportunity to take a leadership role within a 24/7 Security Operations Centre (SOC), protecting critical systems from cyber threats. As a Level 2 SOC Analyst, you'll not only monitor and respond to incidents but also provide guidance and support to junior team members. Your responsibilities will include: • Continuous Monitoring: Oversee SIEM tools (including Splunk) to detect suspicious activity and ensure timely response., • Incident Triage: Analyse alerts and logs to confirm genuine incidents and prioritise effectively., • Initial Incident Response: Execute containment actions and escalate complex cases to senior analysts., • Reporting & Documentation: Maintain detailed records of incidents and actions taken for tracking and analysis., • Team Leadership: Provide direction and support to junior analysts during shifts and ensure smooth handovers., • Tool Management: Assist in maintaining and optimising security tools for peak performance. What You'll Need to Succeed • Strong leadership skills with the ability to guide and mentor junior team members., • Excellent problem-solving abilities, attention to detail, and ability to work under pressure., • Hands-on experience with Splunk in a SOC environment., • Solid understanding of networking (TCP/IP, DNS), operating systems (Windows/Linux), and common cyber-attack techniques., • A degree in Computer Science, Cybersecurity, IT, or equivalent experience., • Certifications such as CompTIA Security+, CySA+, or similar are highly desirable. What You'll Get in Return • Competitive daily rate up to 633., • 12-month contract with potential for extension., • Opportunity to lead within a high-performing SOC team on mission-critical projects. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your New Company and Role We're working with a leading organisation seeking a Senior SOC Analyst to join their team in Glasgow on a 12-month contract. This is an exciting opportunity to be at the forefront of cyber defence, protecting critical systems from evolving threats. As part of a 24/7 Security Operations Centre (SOC) team, you'll monitor systems, detect potential incidents, and initiate the incident response process. Your key responsibilities will include: • Continuous Monitoring: Use SIEM tools (including Splunk) to identify suspicious activity and respond efficiently., • Incident Triage: Analyse alerts and logs to determine genuine incidents and prioritise accordingly., • Initial Incident Response: Perform containment actions and escalate to senior analysts for deeper investigation., • Reporting & Documentation: Create detailed incident reports and maintain accurate records., • Tool Management: Assist in maintaining and optimising security tools for peak performance. What You'll Need to Succeed • Strong problem-solving skills, attention to detail, and ability to work under pressure., • Excellent communication skills and a collaborative approach., • Hands-on experience with Splunk in a SOC environment., • Solid understanding of networking (TCP/IP, DNS), operating systems (Windows/Linux), and common cyber-attack techniques., • A degree in Computer Science, Cybersecurity, IT, or equivalent experience., • Certifications such as CompTIA Security+, CySA+, or similar are highly desirable. What You'll Get in Return • Competitive daily rate up to 573., • 12-month contract with potential for extension., • Opportunity to work in a high-performing SOC team on mission-critical projects. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk