We are seeking a data orientated Contact Centre Performance Manager with strong leadership skills to join our client's customer service team based near Caerphilly. The successful candidate will be ...
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority
Package: Extremely competitive basic salary and lucrative OTE plus additional over-performance bonuses Pension, Healthcare, 27 days annual leave (pro-rata), and additional benefits. Region The ...
To develop a performance management framework which drives forward service performance for void and adaptation works, including the development of robust team plans, key performance indicators ...
Deliver regular company briefings on Safety and Performance to all employees. * Ensure sites under your control are maintained in line with company policies and external regulatory authorities
Provide advice and support to line managers in all aspects of the employee lifecycle including; recruitment and selection, onboarding, induction, performance management, and employee relations ...
Define the necessary maintenance activities that will impact on manufacturing performance of the site * Liaise with other managers across the organisation to ensure that process recommendations and ...
Ensuring quality and performance levels meet and exceed expectations on challenging service lines. Work as key management figures with responsibility for the effective daily operations of their team ...
Generate regular reports on campaign performance, including key metrics and actionable insights. * Collaborate with internal teams and external partners to align PPC efforts with overall marketing ...
Be proactive in preventing equipment failures and improving overall equipment performance by generating and implementing ideas and modifications * Provide a service that meets agreed service levels ...
Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation * Take accountability for service delivery performance, meeting ...
Support improvements in Directorate performance by working with senior leaders as part of their senior leadership team(s); monitoring progress in the implementation of workforce plans, supporting and ...
Key Responsibilities: * Analyse financial data and performance metrics to identify trends, risks, and opportunities within the financial services division. * Prepare and distribute financial reports ...
For over 110 years Aston Martin has made the most exquisitely addictive performance sports cars. But no one builds an Aston Martin on their own. Behind these legends and landmarks are hundreds of ...
Manage the performance of staff, optimization of the service delivery systems and dispatch of bookings to Driver Partners. * Continually review the call centre services and drive through improvements ...
Performance Management: * Identify areas for improvement and develop action plans to enhance team and individual performance. Collaboration and Communication: * Collaborate effectively with other ...
Achieve required performance in areas of housekeeping, waste management, and compliance to safety and environmental legislation. * Control all waste to meet departmental budgets ensuring cost ...
Daily plant inspections, monitoring plant performance * You will need to facilitate a speedy response to all plant stoppages and plan/implement modifications to new and existing equipment. * Carrying ...
Monitor web performance metrics and leverage insights to optimise page performance and drive commercial growth. * Analyse and report on results to ensure key performance indicators are met or ...
This role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the ...
Leading and managing a team, dealing with performance issues, building morale and creating an inclusive culture. * Ability to manage teams, improve services, quality, and performance. * Staff ...
Undertake improvement activities to ensure the department meet the KPI (Key Performance Indicators) Targets, such as PI tracking (Performance Indicators), Short Interval Control (SIC) * Undertake ...
Help develop operational performance based metrics to deliver the business plan * Work closely with the departmental managers to define their strategy and develop their teams to achieve results