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The Opportunity On behalf of our client, a leading provider in the property and professional services sector, we are seeking an experienced Head of Operations to join their senior leadership team. This is a critical role accountable for the effective, efficient, and scalable delivery of operational services. You will ensure teams, systems, and processes are aligned to both current and future business needs, ultimately driving speed, certainty, and transformation across the organization. As a senior leader, you will provide strong operational direction, embed industry best practices, and drive continuous improvement, all while protecting a distinctive, supportive team culture and enabling sustainable growth. Key Responsibilities • Operational Performance: Own and lead day-to-day operations, ensuring service levels (SLAs), productivity metrics (KPIs), quality standards, and customer outcomes are consistently achieved., • Strategic Translation: Translate broad business strategy into clear, actionable operational plans, priorities, and performance measures., • Governance & Oversight: Establish effective governance frameworks, reporting rhythms, and performance oversight to rigorously track delivery, risks, and outcomes., • Team Leadership: Build, lead, and develop high-performing operational teams, establishing clear accountability, capability building, and robust succession planning., • Continuous Improvement: Drive process transformation across systems and ways of working, prioritizing scalability, efficiency, automation, and risk mitigation., • Financial Acumen: Partner closely with Finance and senior stakeholders to manage operational budgets, control costs, and deliver maximum value., • Cross-Functional Collaboration: Embed a customer-first mindset across operations and build strong, collaborative relationships across Sales, Product, Technology, Finance, and HR. About You You are a pragmatic, people-focused, and results-driven operational leader with a proven track record in complex, service-led environments. You bring the confidence to champion change, lead cross-functional initiatives, and make data-informed decisions. Required Experience & Skills: • Senior Leadership: Proven track record in a senior operational leadership role, ideally within a high-volume, service-led, or regulated environment., • Performance Management: Hands-on experience owning and delivering against strict SLAs, KPIs, and quality customer outcomes., • Change & Transformation: Demonstrated experience leading process improvement, automation, or large-scale change initiatives., • Commercial Acumen: Strong financial literacy, including budget planning, forecasting, and cost management., • People First: Exceptional ability to lead, motivate, and develop high-performing teams while modeling inclusive, values-led leadership., • Stakeholder Management: Highly developed communication skills with a knack for working cross-functionally across complex organizational structures., • Industry Sector (Highly Desirable): Experience within conveyancing, property, or adjacent professional services sectors is highly advantageous, alongside strong data analysis and reporting capabilities. What Our Client Offers Our client believes in fostering a friendly, dynamic, and collaborative culture where bold ideas and active curiosity are valued. To support your well-being and career growth, they offer a comprehensive benefits package: • Salary: Competitive salary (dependent on experience), • Generous Holiday Allowance: 25 days’ holiday plus bank holidays, with the option to opt for up to 5 additional unpaid leave days per year., • Annual Lifestyle Allowance: £300 to spend on an activity or hobby of your choice., • Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter., • Private Health Insurance: Comprehensive healthcare provided by Vitality., • Group Income Protection Scheme: Added peace of mind for long-term health., • Well-being & Flexibility: Cycle to Work and Gym Flex schemes, family-friendly policies, and hybrid working patterns., • Growth & Development: Access to internal coaching, mentorship, and a strong organizational focus on targeted training and career progression., • Community: Matched funding for your personal charitable fundraising efforts.