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Flexible working: We support a range of flexible working arrangements, including part time hours, compressed working patterns, and flexible start and finish times. All roles require on- site working. We are happy to discuss individual requirements. About us GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity, and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyber-attacks and espionage. At GCHQ, you’ll do varied and fascinating work in a supportive and inclusive environment that places the emphasis on teamwork. The role As a Principal Project Manager, you will be responsible for delivering a variety of complex, high-impact projects, taking them from initiation through to completion. The portfolio you cover will be broad and varied, spanning business change to technical programmes. Across every project, you will be trusted to shape the delivery approach, set expectations, guide multi- disciplinary teams and keep projects moving forward in environments where priorities shift and challenges evolve. Alongside this day-to-day delivery leadership, you will also operate at a strategic level, leading whole projects or major elements of larger programmes, driving governance and assurance activity, and writing and managing business cases that support informed decision-making. The projects you lead will directly enable major organisational outcomes. Your leadership will span the full project lifecycle, planning, scheduling and coordinating; managing time, cost, quality and benefits; and proactively controlling risk, issues, dependencies and change. This involves bringing structure to uncertainty, creating momentum during periods of change, and offering clarity when key decisions are required. You will engage and influence stakeholders at all levels, including senior leaders, partners, suppliers and customers, producing clear reports, briefings and recommendations that support confident decision-making. Delivery methods will be tailored to each project to suit the context and unlock progress and value. Some projects will be led independently; others will place you within larger, multi-disciplinary delivery groups. In every case, you will be supported by a well-established project management community, and the outcomes you deliver will have real-world impact across the organisation. The role also includes line management responsibilities, with opportunities to take on mentoring as part of your continued development. Occasional UK travel may be required to meet teams and engage with stakeholders. \n About you You have a recognised project management qualification, such as the Association for Project Management (APM) Project Fundamentals Qualification (PFQ), the APM Project Management Qualification (PMQ), or an equivalent certification. You’ll also have at least four GCSEs at Grade 4/C or above (including English and Mathematics), or equivalent Level 2 qualifications, or relevant experience demonstrating solid numeracy and communication. You have experience delivering projects across varied environments and are ready to take on more complex, higher-impact work. You have led significant workstreams, engaged with senior stakeholders, and maintained progress when challenges arise. You understand the foundations of project management, planning, reporting, financial tracking, risks, issues and change, and can apply these with confidence in environments where detail, judgement and clear communication matter. You know how to influence, negotiate and collaborate with a wide range of colleagues, from technical specialists to business generalists. You adapt your communication style to suit different audiences, presenting information clearly to support informed decision-making. Your credibility, consistency and reliability help you build trust quickly across teams. Experience delivering projects in environments such as agile delivery, digital or engineering settings, Government Digital Service (GDS) frameworks, cyber security, or emerging technologies (including artificial intelligence) would be beneficial, though not essential. You bring qualities that define successful project managers at this level: flexibility in shifting environments, calmness under pressure, a proactive approach to problem-solving, and curiosity about how to deliver the best possible results. You value collaboration and shared learning, and you’re committed to your own development, ready to stretch your leadership skills and continue progressing. Training and development A structured induction will help you understand our mission, ways of working, and the delivery community you will be joining. During your first weeks, you will meet your line manager and a dedicated buddy who will support your transition, build your confidence, and help you navigate the organisation. Development continues through a blend of internal and external training, practical experience, and community support. As a corporate member of the Association for Project Management (APM), we encourage you to explore relevant courses, frameworks, and accreditation pathways. Access to mentoring, coaching, regular career check-ins and project management forums, will provide you with opportunities to share learning and strengthen your professional network. Ongoing development is integral to the role. Support is available to deepen expertise across planning, risk, financials, reporting and benefits, as well as to build leadership capabilities needed for increasingly complex delivery. Whether the aim is to broaden experience, specialise in a particular area or progress into more senior project roles, guidance and opportunities are in place to help you grow with confidence. Throughout this journey, an active and generous project management community contributes to shared learning and professional growth. Rewards and Benefits You will receive a starting salary £53,000 to £64,841 dependent on skills and experience, plus other benefits including:  25 days annual leave, rising automatically to 30 days after 5 years service, plus an additional 10.5 days of public and privilege holidays  opportunities to be recognised through our employee performance scheme  an interest-free season ticket loan  an excellent pension scheme  a cycle to work scheme  facilities such as a gym, restaurant, and on-site coffee bars (at some locations)  paid parental and adoption leave Equal Opportunities At GCHQ, diversity and inclusion are critical to our mission. To protect the UK, we need a workforce that truly reflects the society we serve. This includes diversity in every sense of the word: people of different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including individuals from groups that are currently under-represented in our workforce, such as women, people from ethnic minority backgrounds, people with disabilities and those from low socio-economic backgrounds. Visit our website to find out more about our culture, working environment and diversity . We are Disability Confident GCHQ is proud to have achieved Leader status within the Department for Work and Pensions Disability Confident scheme. The scheme encourages employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. As a Disability Confident organisation, we aim to ensure that a fair and proportionate number of disabled applicants who best meet the essential criteria for this position, assessed at sift, are offered an interview, if it is practical for us to do so. This is known as the Offer of Interview. To secure an interview for this role, the minimum criteria (in order of application process) are: \n  You will be required to reach the minimum pass mark for the Organisational Situational Judgement Test which looks at your ability to problem solve. If you meet this criteria, you will be directed to complete an application form.  You must hold a minimum of four GCSEs at Grade 4/C or above, including English Language and Mathematics, or equivalent Level 2 qualifications. Relevant experience demonstrating solid numeracy and communication skills may be considered as an alternative.  You must hold a recognised project management qualification, such as the Association for Project Management (APM) Project Fundamentals Qualification (PFQ), the APM Project Management Qualification (PMQ), or an equivalent certification.  Experience delivering projects across varied environments, with accountability for managing projects or significant workstreams.  Effective stakeholder engagement and communication skills, with experience influencing senior stakeholders and presenting clear, concise information to a variety of audiences We offer a range of extra support available throughout the recruitment process to enable you to perform at your best. Visit our ‘How to Apply’ page for information on reasonable adjustments we can offer. What to expect Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order: 3. Interview to assess competency and suitability for the role. This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. Find out more about the vetting process. Please note we have a strict drugs policy, so once you start your application, you can’t take any recreational drugs, and you’ll need to declare your previous drug usage at the relevant stage. Before applying, we recommend setting up a separate email address for your contact with us to ensure your personal and application correspondence remain separate. Try to avoid including identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you manage your application with us more securely. The role is based in Cheltenham, so you’ll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application, as we do not offer relocation costs. We offer reasonable reimbursement of travel costs for candidates attending in-person appointments during the recruitment and vetting process. Full details will be provided with your interview or assessment invitation. Reimbursement is discretionary and will only be made in line with the Candidate Expenses Policy, as amended from time to time. Candidates must book their own travel, using the most economical option, and provide original hard copy receipts for reimbursement. Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to begin your application. Applying from outside the UK will affect our ability to progress your application. You should not discuss your application, other than with your partner or a close family member. Right to withdraw statement: Please be aware that we reserve the right to bring forward the closing date for this role once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.

Job Type: Permanent Salary: £40,000-£45,000 per annum (plus bonus) Location: Worcester: Hours: Mon-Thurs (8-4) and Fri (8-3) Your new company Hays are delighted to be working exclusively with a global manufacturing organisation based in Worcester as they look to recruit a Plant Accountant on a permanent basis due to upcoming retirement. Over the years, our client has grown at a rapid pace through innovation, acquisition and overseas investment to become a world leader in their field. Your new role Working as part of a small factory finance team, you will be responsible for cost accounting, inventory valuation, variance analysis and financial reporting. You will work closely with the Operations Controller and wider teams to support accurate reporting of financial performance and enhance operational efficiencies. Main duties: • Provide effective performance reporting with commentary to management, • Establish and update standard costs for materials, labour and overheads, • Partner with production and other departments on a regular basis, • Manage Capex and provide support for other facilities in the region, • Manage the ongoing process for inventory provisions and the disposal/write off of obsolete stock, • Support the annual budget process and conduct regular departmental reviews throughout the year, • Support continuous improvement through evaluation of processes, procedures and controls, • AAT and/or CIMA qualified, • Minimum of 3 years' experience in a similar finance role, • Manufacturing background with a strong understanding of labour, materials and stock etc., • Possess a 'sleeves rolled up approach' with a willingness to get stuck in, • Strong data analysis/manipulation skills What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays

A permanent Finance Manager job paying up to £60k for a great business in Worcester. Job Type: Permanent Salary: £50,000-£60,000 per annum Location: Worcester Your new company Hays Senior Finance are delighted to be supporting a dynamic, multi-faceted business in the Worcester area with the recruitment of a Finance Manager. This is a great opportunity for a strong, all-rounder to join at an exciting time as the business embarks on a new phase of growth. Your new role You will oversee the day-to-day financial operations ensuring robust financial management, compliance and strategic planning whilst playing a key role in driving efficiencies and supporting the wider organisation through effective business partnering. Key duties: • Prepare and manage monthly management accounts, • Conduct P&L analysis and balance sheet reconciliations, • Daily cash flow management and monitoring, • Facilitate the budgeting and forecasting process, • Support with year-end financial audits, • Manage payroll, pensions, benefits and HMRC reporting, • Prepare and submit quarterly VAT returns, • Provide financial insight for strategic decision-making, • Business partner with internal and external stakeholders, • Oversee one member of staff, providing mentorship and guidanceWhat you'll need to succeed, • Qualified Accountant (ACA/ACCA/CIMA) or QBE, • Proven hands-on experience in an SME, preferably as a Finance Manager or similar, • In-depth knowledge of accounting principles and procedures, • Strong business partnering skills with the ability to build excellent working relationships, • Analytically minded and a high attention to detail 4776016

Role: Technical Sales Manager Pumps Location: Flexible Salary: Up to £50,000 depending on experience Our client is looking for an experienced Technical Sales Manager Pumps with a strong background in the pumps industry, ideally with exposure to Oil & Gas, FMCG, and Water sectors. This is a great opportunity for someone who combines technical understanding with commercial awareness and enjoys building long-term customer relationships while driving business growth. Responsibilities of the Technical Sales Manager Pumps include: • Develop and manage relationships with key customers across Oil & Gas, FMCG, and Water markets, • Identify new business opportunities and grow existing accounts, • Provide technical pump solutions tailored to customer requirements, • Work closely with engineering and internal teams to develop proposals and quotations, • Support the full sales cycle from enquiry through to order and delivery, • Attend customer sites, conduct meetings, and represent the business at industry events, • Strong knowledge of the pumps industry (essential), • Proven technical sales or business development experience, • Experience working within at least one of the following sectors: Oil & Gas, FMCG, Water/Wastewater, • Ability to understand and communicate technical engineering solutions, • Strong relationship-building and negotiation skills, • Self motivated with a proven track record of hitting sales targets WR is acting as an Employment Agency in relation to this vacancy. JTRA1_UKTJ

* * SALARY: From £69,300 up to £86,625pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time, permanent 35 hours CLOSING DATE: 30/04/26 We reserve the right to close the advert earlier If we receive a high volume of applications. We're looking for a Data Protection Officer to lead, guide and oversee all aspects of data protection within our organisation. The purpose of this role is to ensure we handle personal data responsibly, lawfully and transparently, while supporting the business to operate compliantly in line with regulatory expectations. This high‑impact, compliance‑focused and specialist role will be instrumental in delivering robust data governance, strengthening organisational accountability, reducing risk exposure and enabling safe, ethical use of data across the business. The Data Protection Officer will provide expert advice, independent oversight and constructive challenge to ensure we meet our legal obligations, uphold the rights of individuals, and maintain the trust of our customers, colleagues and partners. What you’ll be doing: • You 'll lead our approach to data protection compliance, ensuring all VWFS entities operate in line with UK Data Protection Laws, including the Data Protection Act, UK GDPR, relevant FCA requirements, ICO guidance and internal VW Group policies., • Act as the primary data protection advisor on major business and departmental projects, providing expert guidance that supports safe, compliant and customer‑centric outcomes., • Serve as the dedicated point of contact on UK data protection matters for VWFS entities, VW AG, VWG UK, VWFS AG, VW Bank GmbH and their Legal and Compliance teams, as well as for the Information Commissioner’s Office when required., • You'll monitor and interpret changes in data protection regulation, ensuring VWFS remains informed, prepared and able to influence regulatory discussions where appropriate., • Prioritise data protection activities across the team, focusing resources on the areas presenting the greatest risk and ensuring a proactive, risk‑based approach to compliance., • Determine and maintain the tools, frameworks and information needed for effective monitoring of data protection compliance, including oversight of records of processing activities., • Build and maintain a comprehensive register of processing activities, working collaboratively with business functions to ensure accurate, up‑to‑date information relating to personal data use., • Develop, implement and maintain robust data protection policies and procedures, ensuring they are understood, embedded and consistently followed across VWFS. You’ll be a knowledgeable and solutions‑focused data protection professional, able to balance regulatory expectations with practical business needs. You’ll have a passion for driving high standards of data governance, a focus on enabling the business to operate safely and compliantly, and have a delivery mindset that ensures meaningful and sustained improvements in how we manage personal data. Essential experience & skills: • You'll have a demonstrable level of expertise in data protection, aligned to the sensitivity, complexity and volume of personal data processed within VWFS., • Strong planning and organisational skills, with the ability to anticipate needs, think ahead and establish efficient, well‑structured plans for yourself and others., • You have excellent communication and influencing skills, able to present clear, well‑reasoned arguments and adapt your approach to achieve understanding, agreement or behaviour change., • The ability to build effective working relationships across a wide range of stakeholders, working collaboratively as part of cross‑functional teams and large‑scale projects., • Experience providing practical, business‑focused advice on how regulation and legislation operate in real‑world scenarios., • You'll need significant knowledge of national and European data protection laws and practices, including their implications for the automotive and automotive finance sectors., • A solid understanding of data processing activities, information systems, data security considerations and the specific data protection needs of VWFS., • Experience managing a varied and demanding workload, often to tight deadlines, while maintaining accuracy and attention to detail., • Knowledge of privacy regulations, the Freedom of Information Act and their practical impact on business operations. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

At GRAHAM, were not just one of the UKs leading Total FM providers - were also a trusted partner, committed to enhancing the experience and making the lives of our clients easier. We are seeking an Electrical Contract Manager to join us to help us create a hassle free environment for our clients and engineers. Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, were committed to investing in our people and creating the conditions for them to excel. If you are an experienced Electrical Contract Manager with an appetite to succeed, we want you to join our team. • Location: Midlands (Covering contracts in the Midlands and North West Region), • Hours: Monday to Friday, 40hrs, • Lead the mobilisation of new contracts, ensuring all client requirements are fully understood and delivered., • Develop, strengthen, and maintain effective working relationships with clients, internal teams, and external suppliers., • Plan, programme, coordinate, and oversee projects to ensure consistent and high-quality service delivery., • Ensure all contracts are managed in strict compliance with current Health & Safety legislation., • Deliver contracts in line with both client-agreed SLA/KPI measures and internal performance standards., • Manage staff and resources efficiently, ensuring operational targets and deadlines are consistently achieved., • Implement and uphold all Health & Safety and Corporate Social Responsibility policies, ensuring internal objectives are met., • Ensure all contract documentation and related correspondence are properly prepared, structured, and executed throughout each project phase., • Apply value-engineering principles to meet client budget expectations without compromising quality., • Take operational ownership of all ongoing works and projects, ensuring they are delivered safely, to the highest standard, and with strong financial performance., • BTEC HNC Level 4 in a relevant discipline (Candidates with business/management qualifications will be considered if they possess a level of relevant technical knowledge/experience) or time served electrician with experience supervising & managing large scale electrical projects (Candidates must demonstrate that they have sufficient managerial skills to be considered)., • Strong administrative skills including proficiency across the Microsoft Office package, • Clean driving licence., • Proficient in the use of Microsoft Project or Asta Project., • Previous experience managing large scale electrical installation contracts., • Demonstrate sound commercial knowledge., • Demonstrate strong communication skills., • Track record of working to budgetary targets., • Sound project management track record including project planning and mobilisation., • Experience of working with local government, healthcare, education or Defence sector Clients., • H&S Qualification to NEBOSH Certificate level., • Sound knowledge of local supply chain., • Experience in planned & reactive maintenance contracts., • Previous experience working on Measured Term Contracts (PSA/NSR)., • City & Guilds Computer Aided Design (7579) JBRP1_UKTJ

Job Title:Estimator Base Location:UK-wide, Remote base location- travel to be required to client sites as needed. Salary:Circa £39k-£44k depending on skills and experience. Working Pattern: Temporary role - Full Time, 37 Hours per week Please note:This is a temporary position. Successful candidates will be onboarded and employed through our preferred recruitment agency partner. Enerveo have an extensive street lighting business that manages over 1 million street lights across the UK and Ireland and through design, project management, consultancy, installation, and maintenance we play a major role in reducing energy consumption and carbon footprints helping towns and cities become smarter, greener and more efficient which benefits us all. What will I be doing in this role? We are now looking for a new Estimator, to join our successful Work Winning team to play a pivotal role in the growth and success of our business. The role will require travel across your region to visit sites and offices as needed. Working both with existing key customers and building new client relationships, you'll be at the forefront of driving our business forward. You'll be responsible for providing quotations for project values ranging from the low £1000s to £500,000+, managing the process from initial enquiry to receipt of order. In a typical day, you could expect to be; • Creating and submitting tenders based on drawings, specifications, and industry knowledge., • Conducting on-site visits with clients and our operational teams, • Managing and developing Enerveos relationship with existing key accounts., • Cultivating new business relationships with potential clients to expand our network- this includes proactive outreach to potential clients to introduce Enerveos services, • Assisting in presenting new business proposals to key stakeholders., • Facilitating continuous growth of the business through both new and existing client engagements., • Working closely with our Operational teams to deliver optimum solutions for clients. We would love for you to join us with a background in Street Lighting or Highways, either as an Estimator or an Administrator looking to expand your skillset, but experience in our industry isnt a prerequisite we are open to candidates who display the right skills and behaviours that are transferable to our industry. We would love you to bring the below skills to us: • Excellent time management, planning, and project management skills to meet deadlines effectively., • Strong communication skills, both written and verbal, to articulate ideas and proposals., • Ability to recognise risk in a proposal, and mitigate accordingly, • Resilience, attention to detail, and creativity to tackle challenges with confidence., • Ability to work autonomously and take initiative in driving projects forward., • Capacity to handle high-pressure situations, meet targets, and adhere to guidelines., • Exceptional networking and business acquisition skills to foster fruitful relationships., • Consistency, dependability, and efficiency to deliver results consistently., • Excellent Excel and MS Office skills, • Experience in Street Lighting or Highways JBRP1_UKTJ

Regional Sales Executive (On-Trade) Midlands (Field-based) Up to £38,000 per annum On-trade Beverage Sales I currently have an exciting opportunity for an enthusiastic, outgoing, and target-driven drinks sales professional to join a leading wholesaler specialising in on-trade sales across the Midlands. You'll be responsible for driving new business across a wide range of hospitality venues - including bars, restaurants, pubs, and hotels. You'll be passionate about the drinks industry, confident in building long-term relationships, and experienced in delivering results in a competitive, fast-paced sales environment. Key Responsibilities • Identify and win new business opportunities within the on-trade sector across the Midlands., • Develop tailored sales strategies to meet targets and increase brand visibility across your territory., • Build strong relationships with key decision-makers in hospitality venues., • Deliver regular reporting on sales performance, trends, and market insights., • Collaborate with internal marketing and supply teams to support product launches and campaigns., • Proven experience in on-trade drinks sales within the Midlands, • Strong track record of winning new business and growing existing accounts., • Confident, outgoing, and able to build rapport quickly with a wide range of clients., • Self-motivated and target-driven, with a proactive approach to meeting and exceeding KPIs., • Excellent communication, negotiation, and presentation skills., • Full UK driving licence and willingness to travel across the North East. What's on Offer • Competitive salary of up to £38,000 per annum, • Generous bonus scheme, • Company car, • Pension scheme, • Generous staff benefits scheme including well being benefits, retail discounts and cycle to work scheme., • Career progression opportunities within a growing team Interested? Apply now with an up to date CV to be considered for this exciting Account Manager opportunity. WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ

* * SALARY: Starting from £25,500 pa dependent on experience plus fantastic benefits LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 30/09/2027, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for several Customer Complaints Advisors to join our dedicated Customer Resolutions team based in Milton Keynes. If a customer has a complaint or problem, you will be at the heart of resolving this in a fair and timely manner - through listening, being sympathetic and treating everyone in a fair and just way. We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you. You will become an expert in customer service and dispute resolution, which is instrumental to supporting both our retailers and our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, whilst delivering high quality outcomes for customers. What you’ll be doing: • Support our customers, ensuring they are continually up to date with the progress of their complaint. You will put them first to ensure expectations are met and managed at every step., • Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, • Ensure that customer communication is of the highest standard as per your training., • Objection handling and reviewing Customer evidence in line with established objection handling process., • Full PC literacy essential, including Microsoft Office products, • Confident in managing expectations of colleagues and customers, • Ability to work to service levels and quality measures, • Demonstrate an understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

* * SALARY: Starting from £23,900 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 16/4/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Fleet Customer Service Executive to support the delivery of an exceptional vehicle ordering and fulfilment experience for our Corporate and Fleet customers. This high‑paced, customer‑focused role will be instrumental in ensuring the smooth ordering and delivery of new vehicles, building strong relationships with customers and suppliers, and contributing to the continued growth of our contract hire portfolio. By providing outstanding service across every interaction—whether by phone or email—you’ll help maintain the high service standards that define VWFS|FLEET. What you’ll be doing: • Responding to customer enquiries, primarily by phone and email, ensuring every interaction is clear, professional and customer‑focused., • Accurately entering and managing customer data, following processing procedures and meeting response‑time guidelines with both speed and precision., • Processing weekly vehicle orders and maintaining up‑to‑date information in internal systems while keeping customers informed throughout., • Acting as the key liaison between customers and dealerships to coordinate vehicle delivery details., • Managing the payment of supplier vehicle invoices in line with agreed processes., • Handling email and administrative queries, using outbound calls where appropriate to achieve efficient, “one‑and‑done” resolutions., • Taking ownership for delivering excellent customer service at all times, ensuring customer needs are fully understood., • Providing proactive support through strong industry and product knowledge, helping customers make informed decisions. You’ll have a passion for delivering great customer experiences, a focus on accuracy and detail, and a mindset geared toward proactive, efficient problem-solving. Essential experience & skills • Confident and comfortable speaking with customers over the phone., • A strong sense of urgency and the motivation to respond swiftly and effectively., • PC literate, with the ability to navigate multiple systems accurately., • Excellent written and verbal communication skills., • A strong customer service focus, with a commitment to delivering high‑quality support., • An understanding of the Data Protection Act and Consumer Credit Act (desirable, but not essential)., • Ability to communicate and negotiate effectively, both verbally and in writing. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

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