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Your new companyAre you a tech-savvy problem solver who loves improving systems, supporting people, and making technology work smarter for a growing business? This organisation is looking for an IT Support Technician who wants to be part of a modernising, innovative, and values-driven organisation helping them accelerate their journey of digital transformation, automation, and business growth. They are more than just an engineering and manufacturing business; they're a corporate family. They take pride in delivering quality, supporting each other, and constantly improving. You'll work closely with the UK teams and our Group IT department in Germany, supporting all technology across the business and helping shape the systems of tomorrow.Your new roleAs the IT Support Technician, you will play a key part in maintaining and developing the entire UK technology stack. You'll support end-users, help deliver critical IT and business projects, and ensure all our systems remain secure, reliable, and future-ready.You'll be involved in everything from daily technical support to major digital initiatives, including SAP rollouts, cloud migrations, IoT automation, fleet systems, and much more.Technical Support & Operations • Provide deskside and remote support across all UK sites, • Maintain servers, operating systems, security tools, hardware, and mobile devices, • Assist with backups, business continuity, access management and licence renewals, • Produce clear training content, including video-based process guides, • Support SAP Business One implementation for new acquisitions, • Assist with cloud migrations and infrastructure transitions, • Help deliver new digital systems, including fleet software, AP automation, e-signing and expenses tools, • Audit systems and processes to identify risks and opportunities, • Suggest and support new technologies that improve efficiency, • Strong interest and knowledge in:Servers & virtualisation, Microsoft technologies, networking (access, core & edge), ERP/CRM systems, backups & recovery, monitoring tools, hardware support, • Excellent communication skills and a friendly, customer-first attitude, • Logical, analytical thinker with strong problem-solving skills, • High attention to detail and pride in delivering quality work, • A collaborative team player with the confidence to ask for support when needed, • Ability to prioritise workload and provide regular updates to stakeholders, • Experience working in a similar technical support environment, • Project management knowledge, • A supportive, family-oriented working culture, • Opportunities for growth, development and training, • Involvement in modern digitalisation initiatives Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk