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Reserve jobs in United Kingdom - Page 2

  • Senior Salon Receptionist
    Senior Salon Receptionist
    17 days ago
    £15.5 hourly
    Full-time
    Clapham, Lambeth

    15.50/hour target earnings + shared team tips Full-time | Permanent | Tuesday–Saturday Fluent Portuguese is mandatory for this position. Applicants who do not speak Portuguese fluently will not be considered. Fluent English is also required. We are an established boutique beauty salon in Clapham looking for an experienced Senior Salon Receptionist to take ownership of our front-of-house experience and help the salon run smoothly throughout the day. Previous beauty salon experience is not required. We are very interested in candidates coming from restaurants, cafés, hotels, hospitality, private clinics, reception, customer service or other busy client-facing environments. If you are confident with customers, comfortable using booking/POS systems, organised, proactive and used to working in a fast-paced environment, we would love to hear from you. What you’ll do • Welcome and look after clients, • Manage bookings, rebooking, cancellations and waiting lists, • Handle deposits and payments, • Manage phone, WhatsApp and email enquiries, • Use booking and salon management systems, • Help manage the diary and fill last-minute availability, • Encourage appropriate rebooking, upgrades, add-ons and retail, • Prepare and serve coffees, teas and refreshments, • Support the team during busy periods, • Help maintain excellent reception and salon standards, • Assist with stock, supplies and daily organisation, • Handle client concerns professionally, • Take ownership of day-to-day issues and escalate when needed This is a hands-on senior reception role, not a basic receptionist position. What we’re looking for • Strong customer service or hospitality experience, • Confident using booking, reservation, POS, CRM or similar systems, • Highly organised and reliable, • Warm and confident with clients, • Proactive and comfortable taking responsibility, • Calm under pressure, • Commercially aware, • Minimum 2 years’ relevant customer-facing experience Beauty experience is not essential. Language — Mandatory Portuguese: Fluent — MANDATORY English: Fluent — REQUIRED If you are not fluent in Portuguese, please do not apply. Right to work in the UK required. Pay £15.50/hour target earnings + regular shared team tips Target earnings are based on a £33,000 annual base salary plus a performance bonus linked to clear monthly and quarterly targets. Performance targets include client experience, rebooking and retention, commercial performance, organisation, reliability and salon standards. Hours Tuesday–Friday: 9:30am–7:15pm Saturday: 9:30am–5:15pm Sunday and Monday off. 44.25 paid hours per week. Benefits include paid holiday, workplace pension, employee discount, uniform, training and career progression. IMPORTANT: FLUENT PORTUGUESE IS MANDATORY.

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  • Shoot Captain -Host/Waiter
    Shoot Captain -Host/Waiter
    27 days ago
    £15.33–£17.83 hourly
    Full-time
    Canary Wharf, London

    LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces 2025 by Great Place To Work UK! We’re all about creating a workplace filled with integrity, fun, and teamwork. But don’t just take our word for it, here's what our Clayers have to say: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” If you’re looking for a role where you can grow and be part of a dynamic, fun-loving team, join us as we make history, one shot at a time! CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? Clays floor teams are collaborative, consisting of a group of highly skilled individuals who are heavily cross trained. Here at Clays, we offer a unique experience and therefore, have a unique role and requirements, this is where our Shoot Captains come in. Our Shoot Captains are the soul of our competitive socialising experience. You will bring the Clays experience to life for our guests. We are looking for exuberant individuals with big personalities who always bring fun and positive energy to our atmosphere. You will run a section of our gaming pegs and control the guests entire journey for multiple groups throughout the operation. Previous hosting and serving experience will really help you in this role. You will be expected to introduce the game, set guests up on the system and get them started. Show them how to use our Food & Beverage kiosks and support them with placing food and drinks orders. Moreover, you will ensure that they are looked after with our 12 steps of service, covering every stage of their experience. You will understand our bookings system and learn how to manage the entire bookings journey and you will actively engage in serving duties, coordinating with the bar and kitchen to ensure timely delivery of food and beverages to all tables in your designated section. Additionally, you will be responsible for ensuring that service is efficiently provided to all gaming pegs in your section. You will be a critical piece of the front of house team, always looking for opportunities to enhance the guest experience, giving hints, tips and recommendations, driving peoples competitive spirit and helping them engage with the game. As a Shoot Captain, you should be able to develop a rapport with the guest throughout their entire experience. You will ensure guests leave with a smile, remembering your name, and eagerly anticipating their next visit. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; • You will be highly competent with our booking system, • On occasion you may run the reception and bookings for the service, • You will support the events team with group reservations, • You will be crucial to the smooth success of our corporate events, • Handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner., • When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service., • You will serve food and beverage in a professional manner, ensuring a high level of customer service, • Able to flex your skills across our multiple front of house roles SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • Host or hospitality reception / bookings management preferred but not essential, • Previous food and beverage service experience, restaurant or bar, • Always looking for opportunities to improve your knowledge and abilities, • Passionate about hospitality and creating amazing experiences, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and clients, • Honest with strong moral principles, • Take initiative, can solve problems calmly and work well under pressure, • Someone who really enjoys interacting with people, • Love and engage with incredible food and beverage WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £13.33 per hour as well as weekly Tronc service charge distribution. Other great benefits include: • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Paid Breaks: We value your time and ensure you’re compensated for your breaks., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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  • Front of House Team - Host
    Front of House Team - Host
    28 days ago
    £13–£14 hourly
    Full-time
    London

    Full-time Contract | 35–48 Hours per week About Duck and Rice "An eclectic Soho pub with a world-class Chinese kitchen." We're looking for passionate and energetic Host/Hostess to join our team, helping us create memorable dining experiences in one of Soho's most vibrant restaurants. The Role As a Host / Hostess, you'll be the first point of contact for our guests and play a key role in creating a warm, welcoming, and memorable experience from the moment they arrive. You'll help set the tone for exceptional hospitality while working closely with the wider Front of House team. You will: • Welcome and greet guests warmly, creating a friendly and professional first impression., • Manage reservations, bookings, and guest seating efficiently., • Escort guests to their tables and provide menus when required., • Maintain an organised and accurate table plan throughout service., • Communicate effectively with the FOH teams to ensure smooth service., • Monitor guest flow and manage waiting times professionally., • Respond to guest enquiries and requests with a positive and helpful attitude., • Assist the FOH team during busy service periods wherever needed., • Maintain high standards of cleanliness, presentation, and organisation at the reception desk., • Help ensure every guest feels valued and well looked after throughout their visit. We're looking for candidates who: • Have at least 1–2 years' experience in a busy restaurant or hospitality environment., • Have a warm, friendly, and confident personality., • Are passionate about delivering exceptional customer service., • Have excellent communication and interpersonal skills., • Are organised, attentive to detail, and able to multitask in a fast-paced environment., • Remain calm and professional under pressure., • Have a positive attitude, strong work ethic, and willingness to learn., • Hold the legal right to work in the UK. Salary & Benefits: • Up to £14.00 per hour, depending on experience, plus a share of credit card tips., • Free staff meals prepared daily by our accomplished chefs., • Personal training and development programme., • 50% food and beverage discount across our restaurants worldwide., • Uniform provided., • Life Assurance and 24/7 GP consultation access via Hospitality in Action. Join Our Team If you're passionate about hospitality, love creating great first impressions, and enjoy making guests feel genuinely welcome, we'd love to hear from you. Join us at The Duck & Rice in the heart of Soho and become part of a team dedicated to delivering exceptional hospitality and memorable experiences. Apply today and become part of the Duck & Rice family.

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  • Personal Assistant (PA)
    Personal Assistant (PA)
    1 month ago
    £30000–£40000 yearly
    Full-time
    London

    Labour Base & Attache London is seeking an exceptional, highly organised and commercially minded Personal Assistant to the CEO to provide high-level executive, operational and personal support. This is a high-trust position suited to an experienced Executive Assistant who is comfortable operating in a fast-paced, entrepreneurial environment and acting as a key extension of the CEO. The successful candidate will be proactive, discreet, commercially aware and capable of managing multiple priorities with minimal supervision. The role will extend beyond traditional diary and administrative support. You will be closely involved in business operations, strategic projects, client and candidate relationships, recruitment activity, lifestyle management and day-to-day execution of the CEO's priorities. You will need excellent judgement, strong communication skills and the ability to anticipate what is required before being asked. Key Responsibilities Executive & Business Support • Act as a trusted right hand to the CEO, managing priorities and ensuring key actions are followed through., • Manage and coordinate the CEO's diary, meetings, appointments and commitments., • Prepare agendas, briefing notes, documents and presentations for meetings., • Attend meetings where appropriate, take accurate notes and ensure actions are followed up., • Manage confidential correspondence and communications on behalf of the CEO., • Coordinate internal and external stakeholders to ensure the CEO's priorities are delivered efficiently., • Monitor deadlines, commitments and outstanding actions across multiple areas of the business., • Help the CEO maintain structure, organisation and momentum across a busy schedule. Business Operations & Projects • Support the CEO with strategic and operational projects from conception through to completion., • Take ownership of specific projects and initiatives, coordinating stakeholders and ensuring deadlines are met., • Conduct research, prepare reports and collate information to support business decisions., • Assist with the implementation of new processes, systems and business initiatives., • Identify opportunities to improve efficiency and proactively resolve operational issues., • Work closely with internal teams to ensure projects and priorities remain on track., • Prepare regular updates on project progress, outstanding actions and key priorities. Client, Candidate & Relationship Management • Support the CEO in managing key client and business relationships., • Maintain a high standard of communication with clients, candidates, partners and other stakeholders., • Coordinate meetings, introductions, interviews and follow-up communications., • Assist with recruitment processes, including candidate coordination, interview scheduling and communication., • Maintain accurate records and ensure important relationship and recruitment information is organised and accessible., • Represent the CEO and the businesses professionally when communicating with external stakeholders., • Build strong working relationships across the wider network of clients, candidates and business contacts. Personal & Lifestyle Management • Manage a range of personal and lifestyle requirements for the CEO with complete discretion and professionalism., • Coordinate personal appointments, reservations, travel arrangements and events., • Arrange personal errands, purchases, deliveries and household or lifestyle requirements., • Research and organise restaurants, hotels, experiences, events and other personal arrangements., • Manage personal schedules alongside professional commitments., • Anticipate personal requirements and proactively resolve issues before they become a concern., • Be flexible when occasional out-of-hours support is required. Travel & Events • Organise domestic and international travel, including flights, accommodation, transfers and itineraries., • Coordinate business trips, meetings and events involving the CEO and key stakeholders., • Ensure all travel arrangements are seamless, well planned and appropriately documented., • Assist with the organisation of dinners, networking events, client meetings and other engagements. The Ideal Candidate We are looking for an experienced Executive Assistant or Personal Assistant who is accustomed to supporting a senior executive, founder, entrepreneur or CEO. You will be someone who: • Is exceptionally organised and able to manage competing priorities., • Is proactive and naturally anticipates the needs of the person they support., • Has excellent attention to detail without losing sight of the bigger picture., • Is commercially aware and interested in how a business operates., • Is confident dealing with senior clients, candidates and external stakeholders., • Can work independently and make sensible decisions without constant direction., • Is comfortable managing both professional and personal responsibilities., • Has excellent written and verbal communication skills., • Is discreet, trustworthy and understands the importance of confidentiality., • Is calm under pressure and able to operate effectively in a fast-moving environment., • Has a strong sense of ownership and takes pride in getting things done., • Is polished, personable and represents the CEO and company professionally. Essential Experience & Skills • Proven experience as an Executive Assistant, Personal Assistant, Chief of Staff Assistant or similar senior support role., • Experience supporting a CEO, founder, entrepreneur, senior executive or high-profile individual., • Strong diary, calendar and organisational management skills., • Experience coordinating complex projects and multiple stakeholders., • Excellent written and verbal communication., • Strong proficiency with Microsoft Office / Google Workspace and modern business technology., • Excellent research, organisation and problem-solving abilities., • Experience handling confidential and sensitive information., • Ability to manage both business and personal responsibilities with professionalism., • Strong relationship-management skills. Desirable • Experience within recruitment, professional services, hospitality, luxury, property or another client-focused environment., • Experience supporting an entrepreneurial or rapidly growing business., • Existing experience coordinating recruitment processes or candidate relationships., • Strong London knowledge and an established network of trusted suppliers, venues and services., • Experience with international travel and complex itineraries., • Full UK driving licence would be advantageous. What We Offer This is an opportunity to work directly alongside the CEO in a varied and highly trusted position with significant exposure to the commercial and operational side of the business. The successful candidate will have the opportunity to: • Work closely with senior leadership and gain broad commercial exposure., • Take ownership of meaningful business projects., • Develop strong relationships with clients, candidates and senior stakeholders., • Work within a dynamic and entrepreneurial environment., • Play a key role in supporting the continued growth of Labour Base & Attache London. Confidentiality & Discretion Given the nature of the position, the successful candidate will have access to confidential business, client, candidate and personal information. Absolute discretion, integrity and professionalism are essential. How to Apply If you are an experienced Executive Assistant or Personal Assistant who thrives in a fast-paced environment, enjoys taking ownership and is looking for a position where no two days are the same, we would like to hear from you. Please submit your CV along with a brief covering note outlining your relevant experience and why you would be well suited to supporting the CEO of Labour Base & Attache London.

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  • Club Manager
    Club Manager
    1 month ago
    £48000–£58000 yearly
    Full-time
    London

    Listening Room is currently in the process of being rebranded and transformed into a standalone late-night venue. We are looking for a commercially driven and well-connected Nightlife & Venue Manager to play a key role in shaping the new concept, leading its launch and managing its ongoing development. This is not a traditional restaurant management role. We need someone who understands London nightlife, music, guest-list culture and premium hospitality, and who can build Listening Room into a recognised destination. Key responsibilities: Help shape and launch the newly rebranded late-night concept. Lead the day-to-day operation and continued development of the venue. Develop the Friday and Saturday programme with resident DJs, guest DJs, promoters and creative partners. Build a strong network of guests within London’s music, fashion, hospitality and creative communities. Manage guest lists, table reservations, VIP relationships and the door policy. Deliver agreed revenue, spend-per-head, table and event-performance targets. Lead the bar, floor, host, security and technical teams during service. Maintain high standards of hospitality, safety, licensing and compliance. Work closely with the marketing and events teams to build awareness and demand. Monitor performance and provide weekly commercial and operational reports. The ideal candidate will have: Management experience within a premium late-night bar, nightclub, members’ club or music venue. A strong and relevant London nightlife network. Experience working with DJs, promoters, artists and event partners. Strong commercial awareness and a proven ability to grow revenue. Excellent leadership and guest-management skills. A hands-on approach and availability to work late nights and weekends. A Personal Licence.

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  • Restaurant Manager
    Restaurant Manager
    1 month ago
    £30000–£45000 yearly
    Full-time
    London

    About the role We are building a new kind of hospitality space in Hackney. A curated kitchen and bar programme where chefs, bartenders and collaborators take over the space for short residencies, events and experiences. The concept is designed to constantly evolve, with a changing calendar of pop ups, dinners, tastings, private hires and social events. We are looking for a full-time Manager to help bring this space to life day to day. This is not a traditional restaurant management role. We need someone who is equally comfortable running service, managing a bar, coordinating events, hosting guests and helping shape a fast-moving programme. The right person will love hospitality, have strong operational instincts, and be excited by the idea of working in a venue where things are always changing. This role will be central to the identity of the space. Over time, we want guests to come back not only because of the residencies and events we programme, but because of the team, the atmosphere and the experience we create every week. About the space The venue is an intimate, industrial kitchen and bar in Mare Street, with a large open kitchen and counter seating at its heart. It is designed as a platform for rotating chefs, drinks-led experiences and social hospitality. The space is curated and operated by us. While the concepts may change, the guest experience, standards and overall feel of the venue remain consistent. The Manager will play a key role in protecting that consistency while helping the programme feel fresh, exciting and well executed. What you’ll be responsible for Programming and coordination • Manage the operational logistics of each residency, event or takeover from set-up to breakdown, • Coordinate arrivals, check-ins, handovers and transitions between guest chefs or collaborators, • Support the execution of the venue calendar and ensure each event is properly prepared, • Work closely with founders and collaborators to make sure concepts are launch-ready, • Help spot operational risks early and solve problems before they affect service Venue and bar operations • Oversee the day-to-day running of the venue and ensure the space is consistently set up to a high standard, • Develop, manage and continuously improve the drinks offering of the space, • Oversee bar operations, stock ordering, supplier coordination and inventory management, • Lead service during event and residency nights, setting the tone for the floor and ensuring strong execution throughout, • Take ownership of team leadership on shift, creating clear communication, strong standards and a positive service culture, • Help build and shape a small but high-performing team around the space as it grows, • Create a strong team culture centred around hospitality, accountability and adaptability, • Maintain high standards of cleanliness, readiness and compliance across the venue Guest experience and commercial delivery • Manage reservations and set up events in booking systems, • Handle private hire enquiries and support conversion where relevant, • Act as host on the floor, helping create a warm, confident and memorable guest experience, • Ensure consistency in service and atmosphere across very different concepts and residencies, • Support post-event reviews by helping assess performance, guest feedback and operational learnings Sales and cost performance • Take ownership of the venue’s day-to-day commercial performance, • Help drive sales during events through strong floor leadership, upselling and service flow, • Manage labour deployment in line with expected demand and venue targets, • Monitor stock usage, wastage and ordering to maintain tight cost control, • Track performance across sales, labour and gross margin, and flag opportunities for improvement, • Support post-event reviews with a clear view on what performed well commercially and operationally Marketing and content coordination • Coordinate photoshoots and content capture around key events and launches, • Support social media, newsletters and website updates, either directly or in coordination with external support, • Help bring ideas for events, collaborations and guest engagement, • Contribute creatively to how the space is presented and experienced What we’re looking for We are looking for someone with a mix of bar, service and events experience, who is excited by the idea of helping build something new. You likely have: • Experience managing services in a hospitality venue, • Experience managing or running a bar, • Experience coordinating or delivering events, private hires, pop ups or activations, • Confidence leading a team and running a floor, • Strong organisational skills and attention to detail, • Good commercial instincts and an understanding of how service quality drives repeat business, • A calm, solutions-focused approach in a fast-paced environment We think you’ll thrive if you are: • Energised by a constantly evolving environment, • Comfortable switching between planning, service and admin, • A strong host who genuinely enjoys people, • Interested in food, drinks and hospitality culture, • Full of ideas and excited to contribute creatively, • Able to maintain consistency even when the concept changes week to week, • Motivated by building a venue with real personality and community around it Ideal profile This role could suit someone who has worked as: • a Bar Manager looking for broader ownership, • an Events Manager with strong hospitality operations experience, • a Venue Manager from an independent restaurant, wine bar or creative hospitality concept, • an Assistant General Manager ready to step into a more entrepreneurial and varied role Other details • Full-time role based in Mare Street, East London, • Evening and weekend availability required, • Salary dependent on experience, • Opportunity to help shape a new hospitality concept from the ground up, • Target start date: April 28th About us We’re the team behind Crudo and Tiny Wine, two independent hospitality concepts we’ve built in London over the past few years. Crudo opened in 2019 and has grown into a group of restaurants built around modern Latin American food, strong atmosphere and warm, energetic service. Tiny Wine came out of our love for smaller, more intimate drinking spaces, with a big focus on personality, curation and creating a place people genuinely want to spend time in. A big part of what we’ve learnt through both brands is that people come back for more than just the food or drinks. They come back for the feeling of the place, the team behind it, and the sense that something thoughtful is being built. Studio 3 is the next step in that. It gives us the opportunity to create a more flexible space built around a changing programme of chefs, drinks, events and collaborations. A space that can evolve constantly, while still being run with a clear point of view and strong operational standards. We’re excited by the idea of building something that feels social, current and full of life. Somewhere guests want to return to regularly, and somewhere chefs and collaborators are genuinely excited to be part of.

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  • Guest Relations Assistant
    Guest Relations Assistant
    1 month ago
    £15.33–£17.83 hourly
    Full-time
    London

    LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces 2025 & 2026 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: *“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”* *“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”* *“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”* CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Will it leave a lasting impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback. You will support the reservations function by assisting with guest arrivals, in-venue interactions, and the wider group reservations process, including managing inboxes and phone lines to the highest standards of hospitality. Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays. This role is based out of our Soho venue. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Guest Experience & Communication • Guest Check-In & Arrivals (Soho): Welcome guests, manage arrivals efficiently, and ensure a smooth check-in process with a friendly and professional approach., • Phones & Inbox (Group): Answer incoming calls and assist with reservations and guest queries in a timely, polished manner. Support inbox management as required., • Guest Interaction: Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings., • Issue Resolution: Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome. Reservations & Systems Support • SevenRooms Management: Observe booking flows and patterns, finding opportunities to optimise the booking flow., • Reservations Assistance: Support booking management, including amendments and confirmations, and ensure the diary is up to date. Operations Support • Cloakroom Management: Oversee the day-to-day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests., • Daily Preparation: Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue-specific requirements., • Event & Service Support: Provide hands-on support during busy services and events, particularly during guest arrivals and peak times., • Soho Support: Assist with venue-specific tasks such as lost property handling and general guest logistics., • Issue Resolution: responding to guest complaints or feedback through the use of 125 alongside the operations teams. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • Previous experience in a customer-facing or hospitality role preferred, • Strong communication skills, both written and verbal, with a friendly and professional manner, • Excellent attention to detail and organisational skills, • Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback), • Ability to multitask and remain calm under pressure in a fast-paced environment, • Polite, approachable, and guest-focused, with a passion for delivering amazing experiences, • Reliable, punctual, and flexible with working hours, including evenings and weekends, • A team player who builds positive relationships with colleagues and contributes to a supportive working environment WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: • Competitive base pay rate of £13.33 per hour., • Service Charge: weekly service charge paid as Tronc., • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!

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  • Waiter / Waitress
    Waiter / Waitress
    2 months ago
    £12.71–£13.5 hourly
    Part-time
    London

    We are looking for a friendly, energetic, and customer-focused Waiter/Front of House Associate to join our team. The ideal candidate will be responsible for greeting guests, taking orders, serving food and beverages, and ensuring a smooth and welcoming front-of-house experience. Responsibilities: • Greet and seat guests promptly in a warm and professional manner, • Present menus, answer questions, and provide recommendations, • Take accurate food and beverage orders and enter them into the POS system, • Serve food and drinks in a timely and attentive manner, • Monitor guest satisfaction and address any concerns promptly, • Maintain cleanliness and organization of dining and front-of-house areas, • Manage waitlists and reservations when needed, • Coordinate with kitchen staff to ensure smooth service, • Process payments and handle cash or card transactions accurately, • Follow all health and safety guidelines Qualifications: • Previous serving or hospitality experience preferred but not required, • Excellent communication and customer service skills, • Ability to multitask in a fast-paced environment, • Positive attitude, professional appearance, and strong work ethic, • Ability to stand and walk for extended periods, • Must be able to work evenings, weekends, and holidays as needed Benefits: • Competitive hourly wage + tips, • Flexible scheduling, • Employee meals/discounts, • Opportunities for growth within the company Job Type: Part-time

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  • Content and Social Media Intern
    Content and Social Media Intern
    2 months ago
    Part-time
    Staines-upon-Thames

    Internship Position Title: Content and Social Media Intern About Solfinds Solfinds is a UK-based travel technology company redefining how people discover their next destination. We believe every journey begins with inspiration, and we’re building an intelligent platform that connects travellers with experiences tailored to their interests, aspirations and lifestyle. Driven by innovation, creativity and thoughtful design, our ambition is to simplify travel discovery while encouraging exploration beyond the obvious. Every feature we develop is guided by a commitment to helping people uncover places, cultures and moments that leave a lasting impression. As a growing venture, we offer an environment where ideas are welcomed, initiative is recognised and collaboration shapes everything we build. Joining Solfinds means contributing to meaningful projects, working alongside the founding team and helping influence a product designed for a global audience. Whether you’re passionate about storytelling, digital media, technology or travel, you’ll have the opportunity to develop practical skills while playing an active role in bringing our vision to life. Purpose of the Internship The purpose of this internship is to provide practical, hands-on experience in digital marketing, content creation, community engagement, and brand development within an early-stage startup environment. The internship is designed to support the intern’s professional growth while contributing meaningfully to Solfinds’ mission of inspiring people to discover extraordinary travel experiences. Internship Duration This is a 7 months programme. The internship will initially be reviewed after 90 days to discuss progress, development, and future opportunities. Expected Commitment Expected working hours: 20 hours per week. Expected Work style: Remote. Working hours and responsibilities may be adjusted by mutual agreement as the needs of the business evolve. Responsibilities The intern may be involved in activities including, but not limited to: • Creating engaging social media content., • Researching travel destinations and trends., • Supporting community engagement across social platforms., • Assisting with content planning and scheduling., • Generating creative campaign ideas., • Monitoring content performance and suggesting improvements., • Supporting marketing initiatives and brand awareness campaigns., • Participating in team meetings and contributing ideas. Supervision & Development The intern will work under the guidance of the Solfinds leadership team. Regular feedback, mentoring, and development discussions will be provided to support learning, creativity, and professional growth. Questions, ideas, and initiative are encouraged throughout the internship. However, we require an intern confident to work with and without supervision. Internship Status This internship is currently unpaid. As Solfinds is an early-stage startup, the internship is offered as a learning and professional development opportunity rather than paid employment. Should the business grow to a stage where paid opportunities become available, interns who have demonstrated commitment, professionalism, and strong performance may be considered for future paid positions. However, this internship does not guarantee future employment or remuneration. Professional Expectations The intern agrees to: • Act professionally and respectfully., • Communicate openly and honestly., • Complete agreed tasks to the best of their ability., • Maintain confidentiality., • Contribute positively to the Solfinds culture and values. How to Apply If you’re excited by the opportunity to grow with an ambitious travel technology startup, we’d love to hear from you. We value your ability to learn fast & grow, curiosity, creativity and initiative that fruitfully produces an aligned goal, more than perfect experience. Shortlisted candidates will be invited for an online conversation with the founding team. DEADLINE IS 15TH AUGUST, 2026. Applications will be reviewed on a rolling basis. We encourage early applications, as we reserve the right to close this vacancy before the advertised closing date should a suitable candidate be identified.

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