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  • Bartender and Waiter / Waitress
    Bartender and Waiter / Waitress
    17 days ago
    £12.31–£13 hourly
    Full-time
    London

    Position Summary This position is to provide excellent customer service, ensuring that all customers experience unmistakable Senzala style every time they visit our shop. Position Scope The role Is the face of Senzala and is the key to creating the right impression and therefore the lasting image of the company. A passion for food and serving customers is a must for this role, providing friendly service as well as ensuring that all food served to customers meets the Senzala standard. Key Position Responsibilities • Ensure that all company standards of service are followed through to the required standard., • Handle customers complaints where appropriate, ensuring they are dealt with promptly and effectively., • Being a real foody – Have up to date product knowledge including menu, wine and coffee knowledge., • Ability to sell and recommend items when and where appropriate, • Ensure that all transactions are carried out accurately and company standards are followed when handling cash., • Wear the correct uniform at all times and ensure that company hygiene and health and safety standards are followed., • Ensure that the restaurant is clean and presentable at all times and cleaning schedules and duties are carried out., • Assist other members of the team where necessary and ensure that the teamwork is maintained across all areas of the restaurant., • Attend work on time to ensure the smooth running of the shift. Key People Responsibilities The waiter will be responsible for the smooth running of the shift and building rapport with customers to ensure our costumers enjoy a fantastic experience. Knowledge, Skills & experience • Good verbal and written communication skills, • Good organisation skills, • Passionate about customers and food, • Show great product knowledge, • High level of self motivation and ability to use own initiative, • Good understanding of health and safety, hygiene and licensing regulations, • A Can do Attitude, • Previous waiting experience essential, • Approachable and a team player, • Polite and Problem solver

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  • Team Member
    Team Member
    1 month ago
    £11.44 hourly
    Full-time
    London

    Job Overview: Our Team Members are essential to the smooth operation of Pittagoras. They ensure their sections run efficiently according to company standards and provide outstanding service to our customers, creating a memorable experience every time. Role Purpose: Team Members contribute to the overall success of the store by maintaining high standards in food preparation and service, supporting their colleagues, and ensuring a positive customer experience. Key Responsibilities: Attendance: Maintain timely attendance according to the scheduled hours. Uniform and Hygiene: Always wear a full, smart, clean uniform while on shift and use protective clothing as required. Section Monitoring: Oversee the standards of their sections and report any issues to the shift leader. Compliance: Follow all Pittagoras systems and processes, including Food and Hygiene standards, Health & Safety, and opening and closing procedures. Training: Support the training of new team members. Scope: Financial: Contribute to cost management by minimizing food wastage. Non-Financial: Ensure high customer satisfaction and quality food standards. Values: Authentic: Deliver authentic Greek food experiences. Informal: Provide excellent customer service in a friendly manner. Forward Thinking: Plan and work efficiently, adapting to rush orders and maintaining par levels. Honest: Support management and team members, fostering a strong team ethic. Energetic: Approach tasks with enthusiasm and contribute to a positive work environment. Key Relationships: Internal: Branch Manager, other team members. External: Customers, suppliers, delivery drivers. Education, Qualifications Essential: • Basic kitchen experience., • Reasonable command of the English language. Desirable: • Food and safety level 2 certification., • Health and hygiene certification/understanding of COSH. Competency/Behavioural Indicators: • Team player with flexibility for various tasks., • Professional attitude aligned with company values., • Can-do attitude and courteous approach to customers and team., • Passion for cooking and customer service., • Excellent communication skills and strong customer service ethic., • Flexibility in working hours and location. People Management Responsibility: Team Member (individual contributor). By joining Pittagoras, you become part of a dynamic team with opportunities for personal and professional growth. We look forward to receiving your application and potentially welcoming you to our team!

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