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Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what's next. Our success hinges on our people and that's our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose - placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We're here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals. What will you be doing? We're seeking a talented individual to join our Central support Paraplanning team, which is responsible for providing support to our Financial Planners while ensuring a positive experience for Evelyn Partners clients. In this role you will also support financial planners with client meetings including presentation of cashflow and preparing responses on technical matters. What's in it for me? As a Paraplanner at Evelyn Partners you will have access to a structured training programme, offering Training & Competency oversight to excel personal development. We encourage continuous professional development via ongoing studying and qualifications, we also have a team of experienced Paraplanners and Financial Advisers which you will have the opportunity to collaborate with and learn from. This role is a remote opportunity to work with the central support Paraplanning team nationwide. Some of your responsibilities will be to: • Prepare suitability reports across a wide range of advice types, financial products, and investment solutions, • To support financial planners with client meetings including presentation of cashflow and other duties such as preparing responses on technical matters., • Carry out any necessary technical research, • Ensure client records contain sufficient Know Your Client (KYC) information to demonstrate suitability of our advice, and that they are kept accurate and up to date at all times, • Ensures that the preparation of advice for clients is of the highest quality and delivered in an efficient manner whilst mitigating any risks to the business and assisting with the achievement of business targets., • Communicate effectively with the Financial Planners to manage expected delivery dates, • Responsible for managing process, tasks and complying with FCA guidelines To be successful in this role, you should have: • Must be qualified within Financial Planning CII Level 4 or above, • Demonstrable experience of paraplanning gained with a proven solid technical knowledge, • Proven track record of delivering written financial advice, • Experience of completing suitability reports while researching and analysing products, • Strong knowledge of financial products, • Good organisation and prioritisation skills; able to work independently and within a team, • Excellent communication skills both written and verbal, • Good stakeholder management with positive influencing skills, • Literacy, numerical and analytical skills are essential As a colleague here at Evelyn Partners, you will have access to benefits that include: • Competitive salary, • Private medical insurance, • Life assurance, • Pension contribution, • Hybrid working model (role dependant), • Generous holiday package, • Option to purchase additional holiday, • Shared parental leave We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what's next.Our success hinges on our people and that's our secret for longevity.We are a team of passionate professionals and every

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Technical Account Manager As a Technical Account Manager at CreatorIQ, you'll serve as the senior technical partner for a portfolio of enterprise customers — sitting at the intersection of Customer Experience, Product, and Engineering. This is not a revenue-carrying role; there are no quotas, no upsell targets, no commission. You're here to make customers technically successful and to serve as the internal voice of their platform health. This role is critical to ensuring enterprise customer stability, technical confidence, and operational continuity across increasingly sophisticated customer environments. You'll partner closely with Customer Success Managers to ensure your accounts are fully configured, technically sound, and accelerating toward platform outcomes. Where CSMs own the relationship and business outcomes, you own the technical depth — integrations, data flows, product configuration, API health, and escalation triage. Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts Proactively identify technical risks before they become escalations; build remediation plans and see them through Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform Translate customer business goals into technical requirements and platform configurations within CreatorIQ Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations Contribute to the CS-Product escalation framework by surfacing recurring technical patterns across your portfolio and translating them into actionable product feedback Partner with Implementation during complex onboarding engagements that require advanced technical scoping or platform customization Work with Product Support to ensure Tier 2/3 issues in your accounts are resolved quickly and with full context preserved Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk Contribute to internal playbooks for common technical patterns, integration scenarios, and migration edge cases Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer 4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable Bilingual in technical and business: you can explain an API authentication failure to an engineer and a workflow misconfiguration to a CMO in the same day Strong project management instincts — you track open items, set realistic timelines, and close loops without being asked twice You write well and document thoroughly — your Notion pages, Zendesk notes, and escalation briefs are clear enough that a CSM can act on them without a Slack follow-up Calm under escalation pressure; you de-escalate with data and a plan, not reassurances Comfortable working autonomously in a remote environment while staying tightly coordinated with CSMs, Product Support, and Engineering Curious about AI, automation, and how technical tooling can make customer teams more efficient Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Stock options as part of our equity-sharing program. Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year. CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on and. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, _. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our _.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network The next step is to _. Job Title: Senior Platform Engineer (DevSecOps) Company Description: _ - Series C AI platform for debt markets Job Description: Join 9fin's high-seniority Platform team to lead the security function from the ground up. You will design and implement the automated guardrails, policy-as-code, and secure-by-default systems that allow engineers to move fast while protecting a platform used by 300+ blue-chip institutions across the $145 trillion global debt market. Location: Remote, UK Why this role is remarkable: Opportunity to build a security function from a "cold start," defining the standards, tooling, and culture for a unicorn-stage fintech. 9fin just closed a $170M Series C at a $1.3B valuation, providing massive growth trajectory and stability with 300+ institutional clients. Work in a high-autonomy, low-ego environment within a senior Platform team that functions as an internal product group rather than a ticket-based service. What you will do: Design and implement automated security guardrails across a multi-account AWS environment using Terraform and policy-as-code. Build and maintain secure CI/CD pipelines in GitHub Actions, including secret scanning, dependency analysis, and build integrity checks. Partner with the Head of InfoSec to translate SOC 2 compliance requirements into pragmatic, engineering-led platform features and automated gates. The ideal candidate: Proven experience owning or significantly improving cloud security posture, ideally building security functions from scratch in a startup/scale-up environment. Expert-level proficiency with AWS, Infrastructure as Code (Terraform), and modern application security patterns like decentralized authentication. Strong communicator who can balance security requirements with developer experience to influence engineering teams across the entire organization. Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. Next steps Step 1. Visit _. Step 2. Click 'Talk to Jack'. Step 3. Talk to Jack so he can understand your experience and ambitions. Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role. Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction. Step 6. If not, Jack will find you excellent alternatives. All for free. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.

Scrum Master (UKIC DV Clearnce) Remote £75,000 - £90,0000 + Training + Progression + Company Benefits Are you a Scrum Master that wants work for one of the globes most prominent tech companies that collaborates on projects with the likes of NASA, MoD and leading defence businesses? Do you want to work on some of the most cutting edge technically complex projects that tech industry can offer? This 3 letter business is globally recognised as a tech giant and have an exceptionally talented team of engineers and developers that are working together to build the tech of the future. On offer is the chance to join a company that has a best in class training suite, unlimited training funds and the opportunity to work 1 on 1 with industry experts on a daily basis. The ideal candidate will have active UKIC DV clearance and a background in software development. The Role: • Creating infrastructure solutions to major real-world challenges., • Scrum Master responsibilities., • Use of multiple languages, infrastructure, DB's and more., • Travel to site. The Person: • UKIC DV Clearance on application., • UK Wide remote with travel to secret sites Keywords: Software Developer, Software Engineer, Full Stack Developer, Full Stack Engineer, Software Engineer, Systems Engineer, Systems Developer, Defence, MOD, eDV, Developed Vetting, UKIC, UKIC DV, Reference: BBBH19519IBM If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

PLEASE READ BEFORE APPLYING: In order to be considered for this opportunity you will need to be eligible for SC (Secret Level) UK Security Clearance. Both the role and client site have ITAR nationality restrictions Role Description A hybrid role with BAE Systems delivering procurement activity for the specific item/scope of work assigned, including the execution of the end-to-end procurement process e.g. delivery of information, products and services to quality, cost and schedule requirements. The project of work involves a training centre based in the heart of Barrow-in-Furness You will manage supplier performance and improvement activity, including proactive risk and opportunity management and developing, maintaining and managing stakeholders. As well as transact Major Subcontract Management activities from Market Analysis to Delivery of equipment and submarine units for Portland Walk Campus Simulated Environment Facility this is a hybrid position with a minimum of 2 days a week on site at the clients facility in Barrow Core Duties • Plan, control, execute and monitor all in-scope transactional procurement and major subcontracting activity with minimal supervision., • Develop and agree the procurement strategies for individuals' assigned area and lead implementation of plans. Promote cross functional collaboration to ensure full, thorough engagement and buy-in to contracting strategies., • Undertake and support the team in supplier assessment and due diligence activity to ensure the effective selection of suppliers to meet business needs., • Adapt approach to ensure that negotiations are concluded for an optimised business outcome., • Record and report cost savings / cost avoidance and deliver ongoing cost analysis and robust project / contract management., • Effectively manage sub-contract change., • Lead the timely identification, analysis and resolution of internal and external issues which may potentially affect the supply of material to programme requirements – escalating only when the context is particularly complex or high risk., • Update SAP eDMS / Teamcenter with quality, accurate information relating to the procurement activity and in accordance with document management policy and process., • Undertake the continuous review of supplier performance against quality, cost and delivery metrics to ensure Submarines' requirements are met, to secure improvements and to inform future Supply Chain strategy., • Develop and maintain supplier relationships as appropriate and undertake supplier development activities, with support and, in liaison with Supply Chain strategy team and Supplier Quality Assurance (support the delivery of Supplier Improvement Plans)., • Develop and maintain strong relationships with internal customers to optimise engagement and communication at all times., • Contribute to business wide change / improvement projects., • Delivery of a coherent subcontract document. Knowledge, Skills and Qualifications • prior procurement / supply chain experience ESSENTIAL, • any experience within the engineering/maritime/defence industries would be extremely beneficial, • In-depth knowledge of in-scope product / service being managed., • Knowledge of product nuclear safety and environmental impact., • Building understanding of the suppliers' operation and working with them to optimise their service to the Submarines' business., • Building understanding of Control Account Management duties., • Deliver value for money through a variety of commercial activities (including financial and pricing requirements). Why BAE Systems This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.” Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

For uncompromising cat parents who want the best, KatKin goes hardcore for cat health. We make the UK’s most popular fresh cat food: 100% human-quality meat, gently cooked, and frozen for freshness. Where the competition cuts corners, catfishes customers and puts profits over health, we put cat wellbeing first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. Having started as a two person team in 2019, founders Brett and Nikki have grown KatKin from a small startup to a leading pet-food industry disruptor, attracting $22M Series A funding, and kick starting a new category of healthier cat food in the UK - “Fresh”. Our vet formulated, science backed recipes are now delivered to 50,000+ cats UK wide, and counting. You’ll take ownership of managing our Direct Sales team - our Brand Ambassadors attend events, pop ups, and cat shows across the UK to strike up conversations with cat parents, and share our mission to change cats lives for the better. As our Sales Manager, you’ll be in charge of growing our team of freelance salespeople, nurturing, training and motivating them to thrive. You’ll take the reins of one of our fastest growing and most dynamic teams, driving performance, shaking up the pet food industry, and helping cats live happier and healthier live Lead our sales team with confidence and initiative. We’re a fast moving team, we love people who have great ideas and put them into action. Coach and mentor your team to help them thrive. Use data driven insights to track and boost performance. Build a team of top performers, recruiting and nurturing them with hands-on training. Foster a motivated, inclusive, and supportive culture - we value the happiness of our people as much as the cats we help. Manage budget, keep the commercials on track along the way. Collaborate with our Direct Sales Lead, Events Coordinators and Team Supervisors to deliver our strategy. We’re a tight group, and pitch in to reach our collective goals. Experienced - you’ve worked in a sales environment, ideally leading or coaching a team. Organised - you’re a multi-tasker who delivers on deadlines. Target focussed - you’re driven to meet and exceed expectations. Quick thinking - you jump on problems, and find solutions fast. People person - you get a kick out of motivating others and seeing them succeed. Self-starting - you get stuck into unstructured projects and run with them. Commercially minded - you have an eye for delivering a return on investment. Entrepreneurial spirit - you relish a challenge, and don’t let small obstacles get in the way of a bigger win. Experience working with Google Sheets or similar forecasting / budgeting tools is a huge bonus. Competitive salary and bonus structure Extensive growth opportunities in a fast paced, VC backed scale up No egos and a small close-knit team Regular team & company socials, team lunch on Mondays provided 33 days annual leave including bank holidays, plus your birthday off Hybrid working, 2 days WFH every week 4 weeks year WFA (work from anywhere) policy Discount on KatKin products for your cat, and £500 for new cat parents £800 yearly personal development budget Macbook Pro Comprehensive AXA health insurance Cat (and dog) friendly office Sound like a good fit? Please apply through below, or send your CV (we would love a cover letter too) to george.howard@katkin.com

Full Stack Developer Azure (UKIC DV Clearnce) Remote £75,000 - £90,0000 + Training + Progression + Company Benefits Are you a Full Stack Developer that wants work for one of the globes most prominent tech companies that collaborates on projects with the likes of NASA, MoD and leading defence businesses? Do you want to work on some of the most cutting edge technically complex projects that tech industry can offer? This 3 letter business is globally recognised as a tech giant and have an exceptionally talented team of engineers and developers that are working together to build the tech of the future. On offer is the chance to join a company that has a best in class training suite, unlimited training funds and the opportunity to work 1 on 1 with industry experts on a daily basis. The ideal candidate will have active UKIC DV clearance and a background in software development. The Role: • Creating software solutions to major real-world challenges., • Full stack development., • Use of multiple languages, infrastructure, DB's and more., • Travel to site. The Person: • UKIC DV Clearance on application., • UK Wide remote with travel to secret sites Keywords: Software Developer, Software Engineer, Full Stack Developer, Full Stack Engineer, Software Engineer, Systems Engineer, Systems Developer, Defence, MOD, eDV, Developed Vetting, UKIC, UKIC DV, Reference: BBBH19512IBM If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Data Engineer (UKIC DV Clearnce) Remote £75,000 - £90,0000 + Training + Progression + Company Benefits Are you a Data Engineer that wants work for one of the globes most prominent tech companies that collaborates on projects with the likes of NASA, MoD and leading defence businesses? Do you want to work on some of the most cutting edge technically complex projects that tech industry can offer? This 3 letter business is globally recognised as a tech giant and have an exceptionally talented team of engineers and developers that are working together to build the tech of the future. On offer is the chance to join a company that has a best in class training suite, unlimited training funds and the opportunity to work 1 on 1 with industry experts on a daily basis. The ideal candidate will have active UKIC DV clearance and a background in software development. The Role: • Creating infrastructure solutions to major real-world challenges., • Data engineering environment., • Use of multiple languages, infrastructure, DB's and more., • Travel to site. The Person: • UKIC DV Clearance on application., • UK Wide remote with travel to secret sites Keywords: Software Developer, Software Engineer, Full Stack Developer, Full Stack Engineer, Software Engineer, Systems Engineer, Systems Developer, Defence, MOD, eDV, Developed Vetting, UKIC, UKIC DV, Reference: 19517 IBM ce: BBBH19517IBMIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 62 million fresh meals to over 270,000 happy, healthy cats across the UK. Our team of over 150 spans several locations, including London, USA, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. If you want to join an ambitious, mission-driven, high-growth startup that’s making a genuine difference to cats’ (and their people’s) lives, you’ll love working at KatKin. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. We’re a small, entrepreneurial, creative team, focused on the mission to give all cats the food they deserve - 100% fresh human-grade meat. As a Business Development Principal, you’ll have end-to-end ownership of high-impact work and projects that are critical to driving our growth and innovation. Reporting directly to the co-CEO and founder, you will work cross-functionally to answer the big questions, identify opportunities and develop and implement strategies to unlock new revenue streams, improve operational efficiency and deliver value for our customers. In our fast-paced start-up environment, you’ll need to be scrappy, resourceful, and hands-on. You should be comfortable wearing multiple hats and making decisions in ambiguity. You’ll play a pivotal role in shaping KatKin’s future with your ability to manage complexity, influence stakeholders, interpret data and deliver results. KatKin Business Development initiatives to date have included management of large scale production change, launching new acquisition channels (direct sales and influencer marketing), key support on fundraising, launching and scaling retail in UK and EU, scoping international DTC expansion, reviewing and owning internal initiatives such as company-wide employee survey and onboarding. End-to-End Initiative Ownership: Autonomously lead high-priority, cross-functional initiatives from ideation to execution, delivering measurable business impact - first initiative will focus on Fresh and Pantry product NPD, building on product strategy work currently underway. Strategic Problem Solving: Tackle complex business questions using a hypothesis-based approach (e.g. what should our Fresh product range be?). Where relevant, synthesize internal and external data, leverage team expertise, and conduct market research to bring clarity and direction in ambiguity. Stakeholder Management: Build strong relationships with internal teams and external partners, aligning priorities, securing buy-in and driving collaboration to achieve objectives. Scrappy Execution: Take a practical, hands-on approach to overcome resource constraints, adapting quickly to shifting priorities and challenges, while still delivering high quality results. Data Analytics: Leverage data to support story telling, inform decision-making, measure impact, and optimise initiative performance. Influence and Leadership: Act as a thought leader within the organisation, fostering a culture of innovation, ownership, and excellence. Team management: Oversee direction and delivery of work of the Business Development Manager who will report directly to you. Experience in strategy and business planning: Ideally, you have a background in strategy consulting combined with hands-on experience working within a business environment. Proven track record of delivery: You have owned the scoping, planning and delivery of high impact commercial and/or operational initiatives Problem solving ability: You thrive solving problems in a fast-paced environment, bringing structure to complexity and simplifying in ambiguity. You are able to apply a hypothesis based approach to your work to quickly get to the right answer. Project management skills: You are organised and excel at managing multiple projects and stakeholders simultaneously in a time-sensitive, fast-paced environment. Analytical mindset: You excel at distilling data into key insights and actionable takeaways to support your work. You can effectively present them in a way that is easily understood by others. Effective stakeholder management: You can collaborate with diverse stakeholders, leveraging strong influencing skills to secure alignment and buy-in. High Bias for Action: You combine big-picture thinking with a practical ability to execute, quickly identifying and acting on "two-way door" opportunities. High growth potential: You are driven and looking to continue to develop and grow as a senior leader at KatKin. High performance personality: Demonstrated achievements in demanding work, academic, sporting, and/or personal extracurricular pursuits. Thrive in an in-office setting: You value face-to-face connections, collaborative teamwork, and dynamic energy that comes from working alongside passionate people Alignment with Core Principles: You align strongly with KatKin’s core operating principles: Think Big, Relentlessly High Standards, Never Give Up, No Egos, Urgency Matters and One Team. Career-Defining Opportunity: Play a pivotal role in scaling KatKin quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension EMI equity option grant Culture and Perks: A small, close-knit team with no egos 33 holiday days each year (including bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Discount on KatKin fresh meals Cat (and dog) friendly office

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Are you a forward-thinking construction manager/ project manager / planner who is tired of inefficient project delivery in construction? Who is constantly on the lookout for ways to developing themselves and their team(s) to delivering projects/deliverables better? Do you get deep satisfaction from making things run more efficiently using a good dose of common sense and maybe a bit of technology? Have you always cared about the importance of proper planning and the connection between the schedule and the real day-to-day delivery of the job? Have you ever wanted to work a bit more flexibly but still be hands-on in construction and improving the industry? Sounds like a dream. Well, it isn’t, it is quite real! Read on! We are Laminar Projects! We are an award-winning consultancy that implements technology to improve the delivery of complex construction projects. Improving construction strengthens the very foundation of human civilisation. (_ it) We also have a separate product team, Shape Construction, that takes the deep understanding of the projects we work on to develop construction management software products. The core of all this is our true secret sauce; people. We only recruit kind and authentic people who are fast learners. We are deeply focused on designing a new type of place that is optimised for the flourishing of the people in the team first and foremost. This approach has allowed us to grow from just 2 people in 2017 to over 200 today and we are still very much at the beginning! Joining us isn’t just some “job”, we challenge you to be your best self in all aspects of life. Our vision is designed to align how we operate with the fundamental aspects that enable anyone to have a fulfilled life: Connects us with meaningful relationships Inspires us to develop ourselves to become better humans Empowers us to pursue our own learning adventures _ 4 core values for a good life We believe a life of human flourishing is all about meaningful relationships with others and challenging yourself to create a positive impact. Our four core values are grow yourself, care about people, execute to greatness and build civilisation. This philosophy goes much deeper, and you can see more on our website. We are achieving this vision through the following two missions: 1. To fully digitise the construction of human civilisation, 2. To create a new type of organisation that enables human flourishing while delivering a huge positive impact on society Laminar Projects is proud to be recognized as one of the UK’s Best Workplaces in Construction, Engineering & Property™ for 2024! Join a team where learning, collaboration, and growth are at the core of everything we do, and where solving big challenges is part of the fun. The Role This is a hybrid role which will combine remote working with site presence in client projects. Who is this role for This role is specifically for project professionals who are experienced in the Transmission and Distribution sector in the UK preferably working on the developer/operator side, although experience working as principal contractor will also be considered. The person will have built a demonstrable reputation in the sector making past colleagues/stakeholders keen to work with them again Purpose of the role You will lead the delivery of engagements, considered as a sector SME, at times leading and mentoring other team members to develop their sector capabilities and knowledge. You will also serve clients in some of Laminar's core disciplines such as planning and project controls. You will also support the growth of our services in the sector through developing proposals, winning strategies and building successful client relationships and strategic partnerships in the sector. Team This role is part of our Project Management Consultancy which focuses on: Understanding what the real problems of projects are Implementing the best solutions to those problems Developing scalable best practices, tools and technology More specifically you will be part of our Project Services Team. Your initial leader will be our Power & Renewable sector lead. Your top 3 objectives 1. To make construction projects deliver to near perfection, 2. To create scalable and repeatable solutions to common problems, 3. To develop yourself and everyone around you Your top 5 responsibilities 1. Own the plan: Own the project plan for one or more projects and ensure that the project is working to it effectively. Ensure delays are mitigated and managed commercially, 2. Own the outcome: You may not be the project manager ultimately responsible for the results but you are sure as heck responsible for putting in your best effort to ensure the project’s understanding and focus on the plan no matter how stubborn they are!, 3. Report and inform: Provide simple actionable reports to stakeholders at all levels that help them deliver their part of the project more efficiently and effectively, 4. Make scalable solutions: Develop scalable and repeatable best practices and tools in collaboration with the team so that long-term impact is achieved, 5. Develop everyone: Maximise the development of your team personally and professionally and educate our clients to improve as well.(even if you are junior you can help your leader develop too!) Your Capabilities You are an experienced project manager in construction project management with a minimum of 7 years' experience working on UK transmission and distribution projects with good level of understanding of sector specific requirements, processes and familiar working on projects for UK DNOs and/or TOs i.e. UKPN, National Grid, SPT or SSE. 1. Able to deliver and lead others to deliver cutting-edge planning and project controls services in the construction industry, powered by the latest digital tools and technologies., 2. Good understanding of project delivery requirements from inception to closeout, 3. Able to develop project execution plans and programmes appropriate to project maturity / stage gate., 4. General understanding of contract forms with preference to experience with NEC, 5. Ability to navigate complex project environments, processes and requirements and operate with minimal guidance to achieving results and top-quality deliverables, 6. Advocate of innovation; bringing fresh ideas to the table, streamlining workflows and embracing digital transformation. Transmission & Distribution Sector Focus 1. This role is sector specific and prior experience in delivering construction projects as a client or general contractor representative/consultant in the sector is essential., 2. Understanding sector regulations, processes and contractual practices., 3. Ability to develop comprehensive project strategies for transmission projects, encompassing scheduling, risk management, and cost control, from initiation to close-out and handover., 4. Ability to work directly with clients, contractors, and stakeholders to achieve successful outcomes and achieve common goals in the T&D environments. As a candidate, you should have: Must-Have (The fundamentals) Mastery: Construction engineering background with experience on construction projects. Proven impact in planning and delivering projects and comfortable engaging with clients and leading others. Communication: Proficient communicator in written and verbal English Leadership: You lead yourself proactively and lead others by asking the right questions and challenging them. Impact: A track record of making projects and organisations better beyond just doing the basics Nice to Have (If you don’t have it now you will be trained intensively after joining) Mastery: Decent Excel skills and a strong interest in data, experience in project planning both software and principles Communication: The charisma, influence and presence to get construction people to do new things and take the best approach Leadership: A proven leader/coach/developer of teams or teams of teams Impact:A track record of implementing scalable and repeatable solutions in projects and organisations that had a significant positive impact Laminar isn’t the place for you if any of the following is true: You want an easy, chilled-out role without much challenge You like to be the smartest person in the room You don’t like continuously receiving honest candid feedback You prefer to do your own thing rather than work with a team At Laminar we value diverse experiences and perspectives, empowering each member to contribute their unique expertise towards our collective success, so if you don’t think you meet all the criteria but still are excited about this role we encourage you to apply anyways! _ Salary and Benefits Standard Stuff • Competitive salary dependent on location and capability, • Paid Annual Leave 25 days + statutory Bank Holidays, • Pension (Match contribution up to 7%), • Private health insurance, • In-house coaching sessions, • Discretionary bonus scheme for all team members The Life-Changing Stuff Flexibility: Getting things done is what really matters, not what time of day you do it. That means you don’t have to ask permission for things like picking up your kids or going to the doctor, just keep your team in the loop if you think they will be affected. Grow your whole self: Our leaders are more like coaches and one of our main objectives is to give 5 years’ worth of learning and development for every 1 year with us. You have a coach, mentor, well-being therapist and a development-orientated environment: That’sliterally what our vision is all about and the primary reason Laminar exists. Be surrounded by the best: We only hire and retain the very best people. You might be used to being the smartest in the room but that won’t be the case in Laminar. You will be surrounded by people you can learn from. We are 100% meritocratic so fast progression is the norm. You will be supported to excel in whichever areas you are most interested in! With Laminar, development is unbounded Long-term impact: We are focused on solving the biggest issues in construction project delivery in a way that can spread and outlast us _ Application We get thousands of applications so please write us a letter as part of your application explaining: Why do you want to join us? If you joined, where do you think you could make the most impact and how? We aren't a giant faceless corporation; we really care about the people who want to join our team so all applications will be read thoroughly by our key leaders. You must be located and have the current right to work in the UK/EU. We can support the transfer of existing UK visas, but cannot sponsor new visas. In terms of application, we usually start with an intro call to tell you what we are all about in a casual conversation. That helps you to know us a bit better and tell us a bit about yourself. \n \n

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! We’re looking for a Senior Product Designer who actually wants to shape a product, not just push pixels. If you love digging into messy enterprise problems, talking to users, and designing solutions that make real people’s lives easier, you’ll fit right in. We’re growing fast, building in an evolving industry, and working with teams around the world who care about doing great work without the ego. In this role, you’ll get to: Take real ownership, from scrappy sketches to polished prototypes to shipped features. And then you’ll measure, learn, and do it again. Be the Design Lead within a tight product trio (Product + Engineering + You). You won’t just “make the mockups”; you’ll shape what we build and why. Work shoulder-to-shoulder with Product to simplify workflows, remove friction, and make our platform feel effortless. Partner with developers throughout the build process so what ships is high-quality, intentional, and true to the design. Help evolve and maintain our Design System, not as a static library, but as a living foundation for speed and consistency. Run usability tests, talk to real humans, and push for insights that meaningfully improve the work. Collaborate with Product on research plans, interviews, synthesis, the whole loop. Look beyond tickets. Spot opportunities, challenge assumptions, and help shape the product strategy. Who you are and what you’ll need for this position: You’ve spent 4+ years designing for B2B SaaS (Product Designer, UX Designer, Product Manager, titles matter less than the work). You’re fluent in UX/UI patterns and know when to follow them… and when to break them. You can map user flows fast, prototype even faster, and explain your thinking clearly. You’ve worked in Agile squads before and know how to collaborate with engineers without drama. You understand the basics of front-end tech so your designs are grounded in reality, not fantasy. You communicate clearly, especially asynchronously, with thoughtful docs, not endless meetings. You care deeply about solving real user problems, not polishing pixels for Dribbble. You’re curious, self-driven, low-ego, and allergic to “that’s not my job.” Comfortable working with distributed teams. Most work is async and flexible, but occasionally we’ll ask for a later call. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. What you will get from us: People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Stock options as part of our equity-sharing program. Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year. Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on and. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, Benefits and Beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, _.

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what's next.Our success hinges on our people and that's our secret for longevity.We are a team of passionate professionals and every

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?