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  • Senior Chef
    Senior Chef
    2 hours ago
    £14.95 hourly
    Full-time
    London

    In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on... Nowadays we have over 20 award-winning pizzerias across the UK, we've got our own Pizza Academy where we run training workshops every day, and we're also a BCORP - something we're extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier. As a Senior Chef, you'll be a specialist in creating the best Neapolitan Pizza's, and for every guest to leave with a full belly, and already planning their next visit. You'll also be accountable for: • Team leadership., • Heath & safety compliance., • Stock management., • Successful guest pizza launches., • Kitchen maintenance management., • Pizza quality. Whilst skills are important, representing our values is just as important too. These shape our team culture. • 'Push Yourself' because we believe learning new skills and coming out of your comfort zone will help us improve as a team., • 'Be Yourself' means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work., • 'Respect Others' because everyone is welcome at Pilgrims and we're committed to creating an inclusive environment where people feel they belong., • 'Enjoy Yourself' because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work. What's in it for you? • £14.95 ph +tronc., • Serious career development - We are opening 5 pizzerias this year & next., • On top of the standard 28 days holiday (full time), you will get an extra day for every year you work for us (up to 5 Years)., • After 5 years with us, you get a paid 4-week sabbatical on top of your 33 days holiday! Some of our favourite Pizza Perks include... • 1 extra day holiday as "Happiness Day' so you can do something that you love and makes you happy about outside of work., • Team trips to Naples & beyond to meet suppliers & try new pizzerias, • A tasty bonus every time you refer a friend to join., • Free food & espresso every day - whole menu available & also deals with other restaurants, • A free after-work drinks (soft, beer or gin), • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!), • Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends. So, if you've got this far down the job advert, it might mean that we're a perfect match. Click the apply button and one of the team will reach out to you soon.

    Easy apply
  • Cleaner
    Cleaner
    1 day ago
    £12.71 hourly
    Full-time
    South Kensington, London

    Summary of Position The Cleaner protects the restaurant's cleanliness, hygiene and safety standard across assigned guest, service and support areas. The role keeps spaces ready before opening, clean through service and fully reset for the next day, while escalating hazards and never improvising with chemicals or safety controls. Key Performance Areas (KPAs) Opening & Continuous Cleanliness Bathrooms, Frontage & Guest Areas Spill, Contamination & Hazard Response Chemicals, PPE & Waste Handling Closing & Evidence Duties & Responsibilities Opening & Continuous Cleanliness Prepare assigned guest, service and support areas to the opening cleanliness standard. Maintain visible cleanliness through service without disrupting guests or service flow. Bathrooms, Frontage & Guest Areas Maintain assigned bathrooms and external/frontage areas through the shift to the approved standard. Spill, Contamination & Hazard Response Respond immediately to spills or contamination, protect the area until safe and escalate as required. Identify and report damage, maintenance defects, hazards and unsafe conditions promptly. Chemicals, PPE & Waste Handling Use only approved chemicals, tools and PPE; never mix or improvise chemicals. Remove and handle waste through the approved route without contaminating clean areas. Closing & Evidence Complete assigned deep-clean and closing tasks to next-day readiness standard. Complete cleaning/checklist evidence truthfully and obtain the required verification. Follow emergency and safety instructions and remain within Cleaner authority. Additional Responsibilities & Reporting Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) Assigned areas meet the approved opening and through-service cleanliness standard. Spills and contamination are protected immediately and escalated without delay. Approved chemical, tool and PPE controls are followed 100%; chemicals are never mixed or improvised. Cleaning and close evidence is complete, truthful and verified. No known unsafe condition is left unreported. Qualifications No prior restaurant experience is required where the candidate can be trained to standard. Be able to understand basic work, chemical and safety instructions in the working language. Be able to work standing for extended periods and safely reach, bend, stoop and lift up to 20kg as required. Meet applicable local right-to-work, health and safety requirements. Core Competencies Communication Skills - Communicates clearly, listens actively and escalates accurately. Attention to Detail - Protects standards by noticing the small things that affect quality and safety. Teamwork - Works across roles without blurring ownership or authority. Flexibility - Adapts to live service conditions while staying inside the approved standard. Accountability - Owns assigned responsibilities and records work truthfully. Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Able to use approved cleaning chemicals, tools and PPE safely and to complete the Cleaner checklist/evidence. Current Cleaner certification is required before independent assignment. Where It Leads Cleaner (you are here) > Runner OR Kitchen Helper > role-based Academy pathways To earn your next role: Assignment Policy: Complete at least one year in the Cleaner role before permanent progression unless an approved People OS exception applies. Swiss Butter Academy: Complete the destination-role learning and competency certification before independent assignment. Performance: Meet the published People OS promotion performance gate for the relevant cycle. Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

    No experience
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  • Second Chef
    Second Chef
    2 hours ago
    £34000–£36000 yearly
    Full-time
    London

    In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on... Nowadays we have over 20 award-winning pizzerias across the UK, we've got our own Pizza Academy where we run training workshops every day, and we're also a BCORP - something we're extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier. As a Second Chef, you'll be a specialist in creating the best Neapolitan Pizza's, and for every guest to leave with a full belly, and already planning their next visit. You'll also be accountable for: • Team leadership., • Heath & safety compliance., • Stock management., • Successful guest pizza launches., • Kitchen maintenance management., • Food quality auditing. Whilst skills are important, representing our values is just as important too. These shape our team culture. • 'Push Yourself' because we believe learning new skills and coming out of your comfort zone will help us improve as a team., • 'Be Yourself' means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work., • 'Respect Others' because everyone is welcome at Pilgrims and we're committed to creating an inclusive environment where people feel they belong., • 'Enjoy Yourself' because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work. What's in it for you? • Up to £36,000 + tronc +bonus., • 45hr week over 5 days., • Serious career development - We are opening 5 pizzerias this year & next., • On top of the standard 28 days holiday, you will get an extra day for every year you work for us (up to 5 Years)., • After 5 years with us, you get a paid 4-week sabbatical on top of your 33 days holiday! Some of our favourite Pizza Perks include... • 1 extra day holiday as "Happiness Day' so you can do something that you love and makes you happy about outside of work., • Team trips to Naples & beyond to meet suppliers & try new pizzerias, • A tasty bonus every time you refer a friend to join., • Free food & espresso every day - whole menu available & also deals with other restaurants, • A free after-work drinks (soft, beer or gin), • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!), • Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends. So, if you've got this far down the job advert, it might mean that we're a perfect match. Click the apply button and one of the team will reach out to you soon.

    Easy apply
  • Kitchen Staff
    Kitchen Staff
    1 day ago
    £12.71 hourly
    Full-time
    South Kensington, London

    Summary of Position The Kitchen Helper executes assigned prep, receiving, storage, service support, waste and closing tasks to the current kitchen standard. The role works from the approved demand/prep plan, Recipe Bible and PPM, maintains food-safety controls and records receiving, inventory and waste truthfully. Key Performance Areas (KPAs) · Demand, Prep & Production Support · Receiving & Storage · Food Safety & Product Control · Equipment & Service Support · Waste, Close & Evidence Duties & Responsibilities Demand, Prep & Production Support · Read the current IMS/demand requirement and prepare assigned work to the day's · plan. · Execute prep, dessert and support work to the current Recipe Bible/PPM and Kitchen · Manager/Kitchen Cook direction. · Support live-service pars and production without unauthorized substitution or · shortcut. Receiving & Storage · Receive deliveries to approved protocol: temperature, quantity/count against PO, · condition and immediate escalation of variance. · Complete same-day receiving/IMS records accurately; no deferred or fabricated · entries. · Store and rotate product correctly using FIFO, labels, cold-storage limits and approved segregation. Food Safety & Product Control · Maintain hygiene, sanitation, allergen controls and clean/dirty separation throughout work. Equipment & Service Support · Operate assigned VITO/oil-filtration tasks only within approved responsibility and under Kitchen Manager supervision. Waste, Close & Evidence · Record waste exactly and immediately in the approved system/process. · Label and store remaining product, sanitize/deep-clean the assigned area and complete close after Kitchen Manager verification. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Prep and assigned production are completed to the current demand plan and · approved recipe/presentation standard. · Receiving temperatures, quantities, condition and same-day IMS records are · accurate and complete. FIFO, labels, cold-storage limits and segregation are maintained throughout the shift. · No unauthorized substitution, shortcut or fabricated/deferred system entry is used. · Waste is recorded exactly and the assigned close is verified by the Kitchen Manager. Qualifications · Previous kitchen experience is preferred but internal candidates may enter through the approved development/cross-track pathway. · Be able to understand kitchen, food-safety and working instructions in the predominant working language. · Be able to perform basic counts/calculations and use the approved kitchen/IMS · systems. · Meet applicable food-handler and local health requirements and complete Kitchen Helper certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Practical ability in basic food preparation, receiving, FIFO/labels, hygiene, IMS/waste entry and approved VITO support under supervision. Current Kitchen Helper certification is required before independent assignment. Where It Leads Kitchen Helper (you are here) > Kitchen Cook (next) > Grill Master > Kitchen Manager > Assistant Restaurant Manager > Restaurant Manager; cross-move to Runner is permitted with Runner certification To earn your next role: · Assignment Policy: Complete at least one year as a Kitchen Helper before permanent progression unless an approved People OS exception applies; Kitchen Cook development is planned at 3 months, while a Runner cross-move follows the destination Development Plan. · Swiss Butter Academy: Maintain current Kitchen Helper certification and complete the destination-role Academy/certification before independent assignment. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

    Easy apply
  • Assistant Manager
    Assistant Manager
    11 hours ago
    £30000–£35500 yearly
    Full-time
    London

    In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on... Nowadays we have over 20 award-winning pizzerias across the UK, we've got our own Pizza Academy where we run training workshops every day, and we're also a BCORP - something we're extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier. As an Assistant Manager you'll be a specialist in creating lasting pizza memories, amazing pizzeria vibes, for every guest to leave with a full belly, and already planning their next visit. Your responsibilities will also include; • Health & Safety., • Creating rota's., • Stock management., • Team meetings, training & coaching., • Food quality., • Customer feedback., • And, we want to hear your ideas how we can introduce more people to dine with Pilgrims. Whilst skills are important, representing our values is just as important too as they shape our team culture. • 'Push Yourself' because we believe learning new skills and coming out of your comfort zone will help us improve as a team., • 'Be Yourself' means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work., • 'Respect Others' because everyone is welcome at Pilgrims and we're committed to creating an inclusive environment where people feel they belong., • 'Enjoy Yourself' because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work. What's in it for you? • Salary up to £35,500 per year +tronc + bonus, • 45hr week over 5 days, • Serious career development - We are opening 4 pizzerias this year & next., • On top of the standard 28 days holiday, you will get an extra day for every year you work for us (up to 5 Years)., • After 5 years with us, you get a paid 4-week sabbatical on top of your 33 days holiday! Some of our favourite Pizza Perks include... • 1 extra day holiday as "Happiness Day' so you can do something that you love and makes you happy about outside of work., • Team trips to Naples & beyond to meet suppliers & try new pizzerias, • A tasty bonus every time you refer a friend to join., • Free food & espresso every day - whole menu available & also deals with other restaurants, • A free after-work drinks (soft, beer or gin), • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!), • Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends. So, if you've got this far down the job advert, it might mean that we're a perfect match. Click the apply button and one of the team will reach out to you soon.

    Easy apply
  • Pizza Chef
    Pizza Chef
    4 days ago
    £17–£17.5 hourly
    Full-time
    London

    Pizza Pilgrims is a Multi award-winning group of pizzerias started by brothers Thom & James 10 years ago by driving a Piaggio ape Tuk Tuk all the way from Sicily to London on a “Pizza Pilgrimage” to learn the secrets of perfect Italian pizza. Pizza Pilgrims started on a market stall in Soho with an oven in the back of the van & has grown steadily into one of the UK’s most respected Neapolitan pizza companies. We now have pizzerias across London & are growing across the UK always with that focus on making the best Neapolitan pizza every day. We only use the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle & more! We know to make the best pizza we need the best pizza chefs so we work obsessively about creating a great place to work. Serious career development - We are opening 4 pizzerias this year & next. Industry-leading “Pizza Academy” in Camden to develop your skills both in & out of the kitchen. On top of the standard 28 days holiday, you will get an extra day for every year you work for us (up to 5 Years) 1 extra day holiday as “Happiness Day’ so you can do something you are passionate about outside of work THE PERKS: Frequent team trips to Naples & beyond to meet suppliers & try new pizzerias - over 100 teams taken so far & 2 trips booked this year already. Pizza chef competitions where the winner gets their pizza on the menus Bonus every time you refer a friend to join. AS MANY ESPRESSOS AS YOU LIKE! Free food every day - whole menu available & also deals with other restaurants Free after-work drinks 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!)

    Immediate start!
    Easy apply
  • Waiter
    Waiter
    1 day ago
    £12.71 hourly
    Full-time
    London

    In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on... Nowadays we have over 20 award-winning pizzerias across the UK, we've got our own Pizza Academy where we run training workshops every day, and we're also a BCORP - something we're extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier. As a waiter, you'll be a specialist in creating lasting pizza memories, amazing pizzeria vibes, for every guest to leave with a full belly, and already planning their next visit. You'll be greeting guests, taking orders, serving pizza's, and keeping the pizzeria clean and safe. Whilst skills are important, representing our values is just as important too. These shape our team culture. • 'Push Yourself' because we believe learning new skills and coming out of your comfort zone will help us improve as a team., • 'Be Yourself' means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work., • 'Respect Others' because everyone is welcome at Pilgrims and we're committed to creating an inclusive environment where people feel they belong., • 'Enjoy Yourself' because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work What's in it for you? • £12.71 per hour + tronc., • Serious career development - We are opening 5 pizzerias this year & next., • On top of the standard 28 days holiday (full time), you will get an extra day for every year you work for us (up to 5 Years)., • After 5 years with us, you get a paid 4-week sabbatical on top of your 33 days holiday! Some of our favourite Pizza Perks include... • 1 extra day holiday as "Happiness Day' so you can do something that you love and makes you happy about outside of work., • Team trips to Naples & beyond to meet suppliers & try new pizzerias, • A tasty bonus every time you refer a friend to join., • Free food & espresso every day - whole menu available & also deals with other restaurants, • A free after-work drinks (soft, beer or gin), • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!), • Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends. So, if you've got this far down the job advert, it might mean that we're a perfect match. Click the apply button and one of the team will reach out to you soon.

    Easy apply
  • Supervisor, experienced
    Supervisor, experienced
    6 days ago
    £13.55 hourly
    Full-time
    London

    In 2012, Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. If you think that sounds as ridiculously cool as we do, and you love pizza, then read on... Nowadays we have over 20 award-winning pizzerias across the UK, we've got our own Pizza Academy where we run training workshops every day, and we're also a BCORP - something we're extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle , to make the best Neapolitan pizza every day. At Pizza Pilgrims, we aspire to create an inclusive environment where everyone can be themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives; which creates proper happiness, just like our pizzas do! We work hard because we think pizza makes people happier. As a Restaurant Supervisor you'll be a specialist in creating lasting pizza memories, amazing pizzeria vibes, for every guest to leave with a full belly, and already planning their next visit. Your responsibilities will also include; • Health & Safety., • Shift running., • Stock management., • Team training., • Food quality., • Customer feedback., • And, we want to hear your ideas how we can introduce more people to dine with Pilgrims. Whilst skills are important, representing our values is just as important too. These shape our team culture. • 'Push Yourself' because we believe learning new skills and coming out of your comfort zone will help us improve as a team., • 'Be Yourself' means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work., • 'Respect Others' because everyone is welcome at Pilgrims and we're committed to creating an inclusive environment where people feel they belong., • 'Enjoy Yourself' because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work. What's in it for you? • £13.55 per hour +tronc, • Serious career development - We are opening 5 pizzerias this year & next., • On top of the standard 28 days holiday, you will get an extra day for every year you work for us (up to 5 Years)., • After 5 years with us, you get a paid 4-week sabbatical on top of your 33 days holiday! Some of our favourite Pizza Perks include... • 1 extra day holiday as "Happiness Day' so you can do something that you love and makes you happy about outside of work., • Team trips to Naples (management positions) & beyond to meet suppliers & try new pizzerias, • A tasty bonus every time you refer a friend to join., • Free food & espresso every day - whole menu available & also deals with other restaurants, • A free after-work drinks (soft, beer or gin), • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!), • Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends. So, if you've got this far down the job advert, it might mean that we're a perfect match. Click the apply button and one of the team will reach out to you soon.

    Easy apply
  • Bartender
    Bartender
    19 days ago
    £12.71–£13.5 hourly
    Full-time
    South Kensington, London

    Summary of Position The Bartender owns the bar's readiness, exact beverage execution, service pace, stock accuracy, legal compliance and close. The role prepares approved bar beverages to recipe, protects the 5-minute beverage target, maintains accurate inventory/waste records and escalates equipment, safety or supply failures without creating workarounds. Key Performance Areas (KPAs) · Bar Readiness · Beverage Quality & Service Pace · Stock, Waste & Cost Control · Legal, Hygiene & Safety · Close & Team Coordination Duties & Responsibilities Bar Readiness · Open the bar fully: cleanliness, par, glassware, tools, refrigeration/equipment and POS readiness before service. Beverage Quality & Service Pace · Prepare every approved beverage exactly to the current recipe and presentation standard. · Deliver bar output through the approved service flow and protect the 5-minute beverage target. · Use approved pairings and natural upselling without altering product standards. Stock, Waste & Cost Control · Maintain stock/par and record consumption, inventory and waste accurately in the approved system. · Follow RM-PIN and reason-code controls for voids/discounts; never create an unofficial workaround. Legal, Hygiene & Safety · Maintain approved storage temperatures, hygiene and beverage safety. · Comply with the approved local alcohol/legal overlay for the market. · Escalate equipment, technology, safety and supply failures through the correct playbook/manager route. Close & Team Coordination · Close the bar, store stock and clean equipment/bar to standard with required Shift Leader/RM verification. · Coordinate with Waiters and Runners while preserving the rule that Runner owns soft- drink preparation. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Bar is fully ready before service and by the approved T-15 readiness gate. · Approved beverages are produced exactly to recipe/presentation standard and within the 5-minute service target. · Inventory, consumption and waste records are complete and accurate. · 100% compliance with local alcohol/legal, hygiene and storage controls. · Voids/discounts follow RM-PIN and reason-code controls; no unofficial workaround is used. · Bar close is complete and verified. Qualifications · Meet the legal age and licensing requirements to prepare/serve alcohol in the relevant market. · Have working knowledge of standard beverage preparation and basic bar mathematics/cash controls. · Be able to communicate clearly, multi-task under pressure and follow workplace safety requirements. · Complete the current Bartender Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Working knowledge of approved beverage recipes, bar equipment, POS, stock/waste controls and local alcohol compliance. Current Bartender certification is required before independent assignment. Where It Leads Bartender (you are here) > Shift Leader > Assistant Restaurant Manager > Restaurant Manager; a Beverage specialist branch may be added only after formal role architecture is approved To earn Shift Leader: · Assignment Policy: Complete at least one year as a Bartender before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Bartender certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Restaurant Manager
    Restaurant Manager
    19 days ago
    £3500–£4500 monthly
    Full-time
    South Kensington, London

    Summary of Position The Restaurant Manager owns the total store operating result: P&L, guest experience, people, food safety, standards and compliance. The RM plans the trading day, makes the final T-15 readiness decision, commands through the parallel ARM/Shift Leader/Kitchen Manager structure, owns store-level escalations and ensures truthful commercial, people and operating evidence. Key Performance Areas (KPAs) • Trading-Day Plan & Store Readiness, • Live Store Command & Guest Outcome, • P&L, Cost & Cash Control, • Food Safety, Compliance & Risk, • People, Certification & Succession, • Close, Data & Reporting Duties & Responsibilities Trading-Day Plan & Store Readiness • Read operating data and known conditions, set the day's priorities and run the T-60 briefing., • Make the T-15 GO / NO-GO readiness decision using the approved store-operating standard. Live Store Command & Guest Outcome • Command the store through parallel Shift Leader, ARM and Kitchen Manager ownership, intervening on escalation without collapsing role accountability., • Own the guest-experience outcome and final escalation/recovery decisions within published authority., • Lead high-severity or multi-playbook incidents and interface with Area Manager/Country Head/platform functions as required. P&L, Cost & Cash Control • Control daily commercial/financial signals, labour, food and controllable-cost actions, void/discount authority and cash reconciliation., • Where food-cost variance exceeds 2% of theoretical under the current operating standard, require root-cause action and log it by end of day., • Independently reconcile the Shift Leader's end-of-day cash count the next morning. Food Safety, Compliance & Risk • Verify food-safety, allergen, legal/compliance and safe-to-operate corrective action; do not author functional standards outside RM authority. People, Certification & Succession • Own store people deployment, scheduling discipline, performance follow-up, development and succession execution., • Ensure only appropriately certified people are assigned to roles/stations under the current approved control., • Issue final certifications for designated store roles only where the Academy assigns RM as certifier. Close, Data & Reporting • Verify store close and next-morning controls, explicitly carrying forward unresolved issues., • Complete DOL/dashboard/daily-log narrative, exception escalation and operating-data evidence truthfully and on time. Additional Responsibilities & Reporting • Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) • T-60 briefing and T-15 GO / NO-GO readiness decision are completed to standard., • Store P&L, labour, food cost and controllable-cost actions are actively managed against approved targets., • Food-cost variance above 2% of theoretical triggers root-cause action and end-of-day logging under the current standard., • Shift Leader cash count receives independent RM next-morning reconciliation., • Only appropriately certified employees are independently assigned to roles/stations., • DOL, daily log, close, compliance and escalation evidence is complete and truthful. Qualifications • For internal progression, hold current ARM certification and complete the Restaurant Manager Development Plan; external appointments must satisfy People OS hiring rules and equivalent operating experience., • Strong whole-store knowledge across FOH, BOH, P&L, labour/food cost, guest recovery, food safety and people leadership., • Ability to lead through role owners rather than personally absorbing every operating task., • Complete current Restaurant Manager certification before independent store accountability. Core Competencies • Strategic Operational Leadership - Turns strategy and standards into disciplined operating execution., • Financial Acumen - Reads P&L and operating signals and converts variance into action., • Leadership & Succession - Builds accountable leaders and sufficient successor capacity., • Decision Making & Judgment - Acts within authority, escalates correctly and preserves governance., • Cross-Functional Collaboration - Works effectively with I MANAGE platform functions while preserving ownership boundaries., • Data & Evidence Discipline - Uses verified information, protects system truth and reports exceptions clearly. Technical Skills Advanced working knowledge of store P&L, forecasting/deployment, POS/IMS/dashboard controls, food safety, playbook command and people/succession systems. Current Restaurant Manager certification is required before independent store accountability. Where It Leads Restaurant Manager (you are here) > Area Manager (next) > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Area Manager: • Assignment Policy: Complete at least two years as a Restaurant Manager before permanent promotion unless an approved People OS exception applies; complete the one-year Area Manager Development Plan including at least one store opening run A-to-Z., • Swiss Butter Academy: Maintain current Restaurant Manager certification and complete Area Manager learning, field evidence and certification before independent AM duty., • Performance: Meet the published People OS promotion performance gate for the relevant cycle., • Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved., • Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart., • Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • LATE NIGHT HOST
    LATE NIGHT HOST
    1 month ago
    Part-time
    Clapham, Lambeth

    WE’RE HIRING — LATE-NIGHT HOST/HOSTESS ✨ 📍 La Rueda Italian Social House We’re looking for a confident, elegant and professional Host/Hostess to join our team for Friday & Saturday late-night shifts, finishing at 3:00 AM. ✨ What we’re looking for: • Confident, friendly and engaging personality, • Elegant and professional presentation, • Excellent communication and people skills, • Ability to approach and attract guests from the high street into the restaurant, • Natural ability to make guests feel welcome and create a great first impression, • Comfortable with table service, • Strong upselling and sales skills, • Ability to promote and sell specific products, • Reliable, energetic and guest-focused, • Experience in hospitality, restaurants, bars or nightlife is preferred 🍸 The Role As a Host/Hostess, you’ll be an important part of creating the atmosphere and driving business. You’ll welcome and engage with guests, encourage high-street footfall into the restaurant, assist with table service and confidently upsell selected products. We’re looking for someone who understands hospitality, presentation and sales — someone who can make guests feel special while also helping maximise revenue. 💷 Pay & Benefits £[minimum wage] per hour + Service Charge + Commission on specific product sales 📅 Friday & Saturday 🕒 Late-night shifts — finishing at 3:00 AM 📍 La Rueda Italian Social House If you’re elegant, outgoing, confident and commercially minded, we want to hear from you! 📩 To apply: Send us your CV and a short introduction about yourself.

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  • Chef de Partie
    Chef de Partie
    19 days ago
    £12.71–£14 hourly
    Full-time
    South Kensington, London

    Summary of Position The Kitchen Cook owns the readiness and execution of the sides/sauce section and leads assigned Kitchen Helpers. The role converts prep requirements into a ready section, executes fries, sauce and sides exactly to current standards, protects equipment and food-safety controls, and maintains accurate waste/IMS records through close. Key Performance Areas (KPAs) · Section Readiness & Prep · Sides, Fries & Sauce Execution · Equipment & Food Safety · Par, Waste & Inventory Control · Kitchen Helper Leadership & Close Duties & Responsibilities Section Readiness & Prep · Own section readiness and achieve the approved T-60 prep/par standard; surface shortages early. · Execute sides, fries, sauce and section products exactly to the current Recipe Bible/PPM with no unauthorized substitution. Sides, Fries & Sauce Execution · Maintain sauce at the approved 82-85°C operating target and never plate below 80°C. · Maintain rolling fries/sides par through service to prevent avoidable stock-out without overproduction. Equipment & Food Safety · Start and check section equipment safely, record actual readings and escalate faults; never self-repair. · Operate the fryer within the approved 170-180°C range and follow the current oil- quality/TPM trigger. · Maintain FIFO, labels, allergen controls and approved hot/cold holding. Par, Waste & Inventory Control · Record exact waste and IMS truth and complete approved VITO/oil/section-close responsibilities. Kitchen Helper Leadership & Close · Direct and check Kitchen Helper work, coach to the approved standard and escalate repeated or serious gaps. · Coordinate with Kitchen Manager and Grill Master and respect the Kitchen Manager's final technical/pass authority. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Section meets the T-60 prep/par readiness standard. · Sauce operates at 82-85°C and is never plated below 80°C. · Fryer operates at 170-180°C and oil-quality/TPM controls are followed. · Fries/sides par is maintained without avoidable stock-out or unnecessary overproduction. · Waste/IMS records are exact and Kitchen Helpers are coached and checked to standard. · Equipment faults are stopped/escalated; no unauthorized self-repair occurs. Qualifications · For internal progression, complete the Kitchen Helper pathway and approved Kitchen Cook Development Plan; external candidates require equivalent section experience. · Strong understanding of kitchen operations, food safety, basic inventory/waste controls and section organization. · Be able to perform basic calculations and work with the approved kitchen systems. · Complete current Kitchen Cook practical certification before independent section ownership. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong practical knowledge of sides, fries, sauce, fryer/hot-holding controls, FIFO, IMS/waste and section leadership. Current Kitchen Cook certification is required before independent section ownership. Where It Leads Kitchen Cook (you are here) > Grill Master (next) > Kitchen Manager > Assistant Restaurant Manager > Restaurant Manager To earn Grill Master: · Assignment Policy: Complete at least one year as a Kitchen Cook before permanent progression unless an approved People OS exception applies; complete the 3-month Grill Master Development Plan. · Swiss Butter Academy: Maintain current Kitchen Cook certification and complete Grill Master learning, practical assessment and certification before independent grill duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Property Acquisition Partner - Commission Only
    Property Acquisition Partner - Commission Only
    1 month ago
    £30000–£100000 yearly
    Full-time
    London

    Property Acquisition Partner - Commission Only (£500-£2,000 per Opportunity) Location: London Zones 1-3, with a focus on Prime Central London Contract: Self-employed independent contractor Compensation: Commission only Hours: Flexible Experience: At least one year of sales experience required Help Grow a Luxury Short-Stay Property Network MadeStays is a property-technology company and luxury short-stay platform trusted by more than 3,000 guests. We help owners and operators position their homes for the global luxury short-stay market. Our proposition combines distribution across more than 10 rental channels with interior-design and presentation consultancy, access to professional photography, editorial listing creation, connected booking technology and the coordination of five-star short-stay experiences. Suitable homes can be distributed through MadeStays.com and channels including Marriott, Airbnb, Booking.com, Vrbo, Google Vacation Rentals, Plum Guide, Blueground Secret Escapes & more. We are looking for commercially driven Acquisition Partners to identify and introduce suitable London property owners and operators. This is a flexible, self-employed and commission-only opportunity. There is no salary, guaranteed income, fixed schedule or guaranteed workload. Why Join MadeStays? • Earn £500-£2,000 for each successful qualifying opportunity., • Work flexibly around your existing career, business or commitments., • Source opportunities independently while accessing MadeStays’ technology-led property acquisition engine., • Use a dedicated platform to claim opportunities, record activity and manage your pipeline., • Receive structured onboarding, approved sales materials and support from MadeStays., • Increase your opportunity access through consistent activity, quality and results. What You Will Do As an Acquisition Partner, you will: • Identify suitable homes, owners and professional operators across London Zones 1-3., • Research and approach potential property partners., • Introduce the MadeStays proposition clearly and professionally., • Understand each prospect’s property, objectives and preferred level of involvement., • Explain how MadeStays could improve the property’s presentation, reach, booking management and guest experience., • Submit qualifying opportunities through the MadeStays platform., • Progress conversations towards an owner consultation and potential agreement., • Maintain accurate updates and dated next actions., • Work with MadeStays as properties progress through assessment, contracting and onboarding. Acquisition Partners cannot approve properties, select the final service model, change commercial terms, guarantee financial performance or enter into agreements on behalf of MadeStays. Build With Your Network - and Ours Develop opportunities through your own relationships and prospecting while gaining performance-based access to MadeStays’ property acquisition engine. The lead engine identifies and organises prospective opportunities by territory, providing eligible partners with a structured pipeline of owners and operators to claim, contact and progress. This is more than a static lead list. Opportunity ownership, communication history, activity and next actions are managed through one connected system. Access depends on opportunity availability, territory, performance, lead quality and compliance with the Acquisition Partner Agreement. A specific number of leads or successful outcomes is not guaranteed. What You Will Be Introducing MadeStays helps owners and operators improve how qualifying homes are positioned, presented, distributed, booked and operated. Our platform brings availability, bookings, guest communication, operational coordination and reported earnings into one place, giving property partners a more connected way to manage and grow their short-stay business. Owners can retain responsibility for delivering the physical stay while MadeStays manages the commercial marketing and booking layer. For suitable London homes, Fully Managed provides more comprehensive commercial and operational support. Every property assessed. Only qualifying homes published. Commission Commission is determined by the service model, exclusivity and property category: • £500 for an approved Marketing & Booking operator., • £1,000 for an exceptional Marketing & Booking operator, subject to written approval., • £1,000 for an approved Fully Managed property., • £2,000 for an exceptional Fully Managed property, subject to written approval., • Bespoke written commission for Fully Managed multi-property portfolios. MadeStays determines the final service model, property classification and applicable commission. Commission is earned and paid according to the current Acquisition Partner Agreement. Who We Are Looking For You must have: • At least one year of sales experience., • Confidence approaching property owners and business decision-makers., • Strong written and verbal communication., • The ability to work independently and manage a sales pipeline., • Good organisation and consistent follow-up habits., • Familiarity with London and and property marketing and its property market. Experience in estate agency, lettings, property sourcing, hospitality, recruitment, business development or another commission-led environment is particularly relevant. Existing property relationships are helpful but not required. How to Apply Apply through our partner page at https://madestays.com/partners/apply?src=indeed We will verify that you have at least one year of sales experience. Eligible applicants will then receive the Acquisition Partner Agreement, onboarding information and instructions for getting started.

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  • Waiter / Waitress
    Waiter / Waitress
    19 days ago
    £12.71–£14 hourly
    Full-time
    South Kensington, London

    Summary of Position The Waiter/Waitress owns accurate, attentive table service from first contact through farewell. The role explains the concept, asks the mandatory allergy/dietary question before every order, captures and confirms orders correctly, monitors the guest experience and escalates complaints or safety concerns without exceeding authority. Key Performance Areas (KPAs) · Guest Greeting & Concept · Menu, Allergen & Order Accuracy · POS & Service Execution · Guest Experience Monitoring · Billing, Recovery & Playbooks · Section Readiness & Teamwork Duties & Responsibilities Guest Greeting & Concept · Attend briefing, know the assigned section and verify section/POS readiness. · Reach newly seated guests within 60 seconds under normal conditions and greet to standard. · Explain the Swiss Butter concept accurately and at the right level for the guest. Menu, Allergen & Order Accuracy · Maintain current menu, fact-sheet, LTO and allergen knowledge from the approved source. · Ask the mandatory allergy/dietary question before taking the order on every table; on declaration, record and confirm it and activate PB11 through the approved RM/KM route. · Capture the order precisely, use approved options and verbally confirm the full order back to the guest. POS & Service Execution · Enter the confirmed order in POS immediately; never carry an order verbally to the kitchen or use an unofficial outage workaround. · Serve beverages and support food service to the correct guest/table, announce dishes correctly and never guess who ordered what. Guest Experience Monitoring · Check back within 2 minutes of the first bite, refill water proactively and continuously scan the section for needs. · Escalate complaints and food-safety concerns immediately; do not promise recovery outside published authority. Billing, Recovery & Playbooks · Present the bill only when requested and execute the approved payment, void and discount process. · Execute relevant failure-playbook first actions and remain inside Waiter authority. · Close the experience with a genuine farewell. Section Readiness & Teamwork · Maintain a clean, organized and ready section and coordinate with Runner, Bartender and Shift Leader without blurring role ownership. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · 100% of tables receive the mandatory allergy/dietary question before order taking. · Newly seated tables are reached within 60 seconds under normal conditions. · Orders are read back and entered into POS immediately; no verbal kitchen orders are used. · Guest check-back occurs within 2 minutes of first bite and water is managed proactively. · Complaints and food-safety concerns are escalated immediately through the approved route. · Bills are presented only on request and payment/void/discount controls are followed. Qualifications · Previous front-of-house experience is preferred; internal candidates may progress through the approved Runner pathway. · Be able to communicate and understand the predominant language(s) of the restaurant's trading area. · Be able to work standing for long periods and safely reach, bend, stoop and frequently lift up to 20kg. · Complete the current Waiter Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Strong working knowledge of the current menu, allergens, POS flow, table-service standard, guest-recovery escalation and relevant Failure Playbooks. Current Waiter certification is required before independent assignment. Where It Leads Waiter (you are here) > Shift Leader (next) > Assistant Restaurant Manager > Restaurant Manager > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Shift Leader: · Assignment Policy: Complete at least one year as a Waiter before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Waiter certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Sous Chef and CDP
    Sous Chef and CDP
    2 months ago
    £14–£16 hourly
    Full-time
    Clapham, Lambeth

    SOUS CHEF – NEW ITALIAN CONCEPT La Rueda – Clapham, London La Rueda is entering an exciting new chapter with a fresh Italian restaurant concept, and we are looking for an ambitious and hands-on Sous Chef to join our kitchen team. This is a great opportunity for a chef who wants to be part of a venue that is evolving, developing its food offering and building a strong kitchen culture from the ground up. The Role Working closely with the Head Chef and management team, you will help lead the kitchen through service while maintaining high standards across food quality, consistency, hygiene and kitchen organisation. Key responsibilities: • Support the Head Chef in the day-to-day running of the kitchen, • Lead the kitchen team during service when required, • Prepare and cook Italian dishes to a consistently high standard, • Maintain excellent food quality, presentation and portion control, • Assist with menu development and new dishes, • Manage prep, stock rotation and kitchen organisation, • Ensure HACCP, food safety and hygiene standards are followed, • Help control food costs and minimise waste, • Train and support junior chefs, • Maintain a clean, organised and professional kitchen, • Work efficiently in a busy restaurant environment About You We are looking for someone who is: • Experienced as a Sous Chef or strong CDP ready for the next step, • Passionate about Italian food and hospitality, • Hands-on and confident leading a kitchen team, • Organised, reliable and calm under pressure, • Strong on food hygiene and kitchen standards, • Creative and interested in developing dishes, • A positive team player with good communication skills, • Comfortable working evenings, weekends and busy services Why Join Us? 🔥 New Italian concept with the opportunity to make your mark 🍝 Opportunity to contribute to menu development 👨‍🍳 Work closely with the Head Chef and management team 📈 Opportunity to grow with the business 🎉 Busy social restaurant environment in Clapham 🤝 We are looking for someone who wants to be part of the journey, not simply fill a position Location:Clapham, London Position:Sous Chef Employment:Full-time Salary: Competitive, depending on experience Start:ASAP If you are an ambitious chef looking for your next opportunity and want to be part of an exciting new Italian concept, **we would love to hear from you. Apply now with your CV and a short introduction about yourself.

    Immediate start!
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  • Assistant Manager
    Assistant Manager
    20 days ago
    £2950–£3700 monthly
    Full-time
    South Kensington, London

    Summary of Position The Assistant Restaurant Manager owns guest-experience continuity from queue entry through seating, table journey and farewell. The ARM manages queue/waitlist accuracy, seating flow, table-time visibility, service recovery and guest-facing continuity during disruptions, while the Shift Leader owns floor execution, the Kitchen Manager owns kitchen execution and the Restaurant Manager retains full-store accountability. Key Performance Areas (KPAs) · Guest Journey & Queue Ownership · Seating Flow & Table-Time Control · Service Recovery & Guest Escalations · Playbooks & Disruption Continuity · FOH Leadership & Handover Duties & Responsibilities Guest Journey & Queue Ownership · Verify opening guest-flow deployment, queue tools and table-time visibility. · Own queue/waitlist accuracy, honest wait communication and seating flow from arrival through handover to the floor. · Activate PB1 Queue Overload when triggered and direct the guest-flow response; Shift Leader takes Door/queue backup and floor coverage. Seating Flow & Table-Time Control · Ensure guests are acknowledged within 10 seconds under normal conditions. · For waits above 15 minutes, ensure water is offered and extended-wait updates are given every 5 minutes. · Control call-to-seated handover within 2 minutes and monitor table times to intervene before guest-experience failure becomes visible. Service Recovery & Guest Escalations · Lead complaint/service recovery within published authority and escalate above limit to the Restaurant Manager. · Protect the rule that guests are not rushed and bills are presented only on request. Playbooks & Disruption Continuity · Own or coordinate ARM-triggered playbooks, including staffing shortage and accessibility/disability response where applicable. · Coordinate simultaneous playbooks and guest-facing continuity during equipment, technology, power and emergency disruption without losing role boundaries. FOH Leadership & Handover · Back up the Restaurant Manager on duty without taking over the RM's final accountability or Kitchen Manager command. · Develop Shift Leaders and FOH leaders through deployment, feedback, coaching and readiness observations. · Verify guest-flow close/handover and unresolved-case continuity without duplicating the Shift Leader's FOH close sign-off. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Guest arrival is acknowledged within 10 seconds under normal conditions and wait information remains honest. · Waits above 15 minutes receive water and extended-wait updates every 5 minutes; call-to-seated handover is within 2 minutes. · PB1 Queue Overload is activated by ARM when triggered and Shift Leader backup is deployed correctly. · Table-time risks and guest complaints are acted on before or at failure, within published recovery authority. · Guest-facing continuity is maintained through disruptions and playbooks without role-authority drift. · ARM handover is complete and does not duplicate Shift Leader FOH close ownership. Qualifications · For internal progression, hold current Shift Leader or approved Kitchen Manager certification and complete the ARM Development Plan. · Demonstrated ability to manage guest flow, service recovery, table-time decisions and FOH leadership under pressure. · Strong working knowledge of POS/table-time tools, queue management and relevant Failure Playbooks. · Complete current ARM certification before independent ARM duty. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong knowledge of guest-flow and waitlist control, table-time monitoring, recovery authority, accessibility response, staffing-shortage response and multi-playbook coordination. Current ARM certification is required before independent duty. Where It Leads Assistant Restaurant Manager (you are here) > Restaurant Manager (next) > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Restaurant Manager: · Assignment Policy: Complete at least one year as an ARM before permanent promotion unless an approved People OS exception applies; complete the 6-month Restaurant Manager Development Plan. · Swiss Butter Academy: Maintain current ARM certification and complete Restaurant Manager learning, full-store practical assessment and certification before independent RM duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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