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Love coffee and good people? gg is looking for a friendly, reliable barista to join our team in Putney. What you'll do • Make great espresso-based drinks and filter coffee, consistently, • Welcome regulars and newcomers with a smile, • Take orders, handle payments and keep service moving at busy times, • Keep the bar, counter and seating area clean and stocked What we're looking for Barista experience important Warm, positive and able to stay calm in a rush Reliable and punctual, with a team-first attitude Able to work weekends and early starts Right to work in the What you'll get Competitive pay Free coffee and staff discount Training and room to grow A friendly team in a lovely spot in Putney Hours: [Full-time / Part-time], including weekends

Job Ref: COL1262 Branch: Richmond Park Location: Richmond Park, London (South West) Salary/Benefits: £14.80 Per Hour Contract type: Permanent Hours: Full Time Shift pattern: 07:00-18:00 Posted date: 06/09/2026 Closing date: 06/10/2026 Colicci is a family-run hospitality brand, proudly serving London's iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. We're looking for a motivated and enthusiastic General Assistant to support the day-to-day café operations, deliver outstanding customer service, and be a key part of our friendly team. If you're passionate about hospitality, love working with people, and enjoy a fast-paced environment, we'd love to hear from you! What You'll Be Doing: • Delivering top-tier customer service – making every customer feel welcome and ensuring a friendly, engaging atmosphere., • Assisting with food & drink preparation – supporting baristas and chefs in delivering fresh, high-quality products., • Keeping the café running smoothly – helping with cleaning, stock replenishment, and general upkeep., • Taking orders & serving customers – ensuring fast and efficient service with a smile., • Presenting products beautifully – ensuring displays look abundant, inviting, and visually appealing., • Maintaining health & safety standards – ensuring the café remains clean, safe, and, • Bringing energy & enthusiasm – supporting a positive, team-focused work environment. What We're Looking For: • A friendly, customer-focused team player – who loves working with people and creating a welcoming atmosphere., • An eye for detail & presentation – passionate about making food displays look delicious, uniform and abundant ., • A hardworking & reliable individual – with a positive attitude and willingness to learn., • A fast-paced operator – who thrives in a busy environment and enjoys variety., • A flexible & adaptable attitude – ready to work weekends and peak periods but no evenings., • Previous customer service experience – some experience in providing great customer experience is preferred - we'll provide full training! Why Join Colicci? • Competitive salary - proud to be a Living Wage employer, • No late nights - most of our locations close by 5pm during winter hours and 7pm during summer, • Free food & hot beverages on shift - get to choose a menu item of your choice, • Paid breaks - for all team members, • Exciting career growth – be part of a thriving, growing business, • Team discounts – enjoy 40% off across all our sites, • A supportive team culture – where passion thrives Please note that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.* If you're a friendly and enthusiastic individual looking for a rewarding role in a welcoming café environment, we'd love to hear from you. Richmond Park with it's ancient woodlands, rolling hills and open grasslands is a National Nature Reserve and teaming with life throughout the seasons. We have 1 cafe, 4 kiosks and a seasonal vintage ice cream van nestled amongst the stunning landscapes of this popular and cherished London parkland.

Job Ref: COL1276 Branch: Bushy Park Location: Bushy Park, Teddington Salary/Benefits: up to £40,000 per annum Contract type: Permanent Hours: Full Time Hours per week: 48 Posted date: 01/10/2026 Closing date: 01/11/2026 Colicci is a family-run hospitality brand, proudly serving London's iconic green spaces. Our Bushy Park café is a beloved destination for locals and visitors, serving expertly baked goods, handmade pastries, specialty coffee, and quality food made with care. We're looking for a talented and creative Head Baker to take charge of our on-site bakery, producing exceptional breads, pastries, and sweet treats, while also developing exciting seasonal products to be featured across the wider Colicci business. If you have a passion for artisan baking, an eye for detail, and love experimenting with seasonal flavours, we want you on our team! What You'll Be Doing: • Leading the bakery team – ensuring consistency, training junior bakers, and inspiring creativity., • Baking with passion – crafting a variety of breads, pastries, cakes, and sweet treats using traditional methods and high-quality ingredients., • Developing new seasonal products – creating limited-edition bakes to showcase fresh, seasonal ingredients across Colicci's locations., • Managing production & stock – overseeing ordering, stock take, entering stock, and stock reconciliation to maintain efficiency and reduce waste., • Ensuring excellence in hygiene & safety – upholding the highest kitchen and food safety standards., • Collaborating with the Head Chefs & General Managers – ensuring our bakery offerings stay exciting, innovative, and commercially successful. What We're Looking For: • A passionate & skilled Baker – with expertise in artisan bread and patisserie., • A creative innovator – excited to experiment with flavours and develop seasonal products that set us apart., • A natural leader – experienced in team management, training, and mentoring junior bakers., • An organised & efficient operator – experienced in ordering, stock take, stock entry, and stock reconciliation., • A problem-solver – able to think on your feet and handle the unexpected, • A detail-oriented professional – ensuring precision in every bake., • A fast-paced operator – able to deliver high volumes while maintaining quality. Why Join Colicci? • Competitive salary + performance bonus – your success is rewarded., • No late nights - most of our locations close by 5pm during winter hours and 7pm during summer, • Free food & hot beverages on shift - get to choose a menu item of your choice., • Paid breaks - for all team members, • Exciting career growth – be part of a thriving, growing business., • Team discounts – enjoy 40% off across all our sites., • A supportive team culture – where passion thrives. Please note that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.* Ready to Lead Something Special? We'd love to hear from you. Nestled in the historic Bushy Park, The Pheasantry cafe resides amongst stunning woodland. We have looked to reflect the nature and atmosphere of the surrounding parkland within the cafe interior.

We are looking for an enthusiastic and customer-focused team member to join Cravio. Your main responsibility will be delivering exceptional customer service, welcoming every customer with a smile, positive attitude and genuine enthusiasm, while actively engaging with customers and ensuring they have a great experience. The role also includes food preparation, maintaining an exceptionally clean and tidy restaurant, monitoring and controlling stock, and ensuring the EPOS system is used correctly and kept up to date daily. We are looking for someone reliable, proactive and willing to take ownership of the restaurant’s overall presentation and customer experience. Cravio has ambitious growth plans for the next 12–24 months, creating excellent opportunities for the right person to grow into supervisory and management roles with the business.

We're currently looking for a friendly, reliable, and enthusiastic Barista/Waiter/Shop Assistant to join our team As a Barista/Waiter/Shop Assistant, you will play a key role in providing excellent customer service, preparing drinks and food, and maintaining a clean and welcoming atmosphere in the shop. This position requires a dynamic individual who enjoys working in a fast-paced environment and is committed to delivering a high-quality customer experience. Key Responsibilities: Prepare and serve coffee, espresso drinks, and other beverages according to standard recipes Provide excellent customer service by greeting and assisting customers in a friendly and efficient manner Take customer orders, suggest menu items, and handle cash or card transactions Assist in the preparation of food items, such as sandwiches, salads, and pastries, as needed Maintain cleanliness and organization of the café/shop, including seating areas, workstations, and bathrooms Follow health and safety standards, including food handling and sanitation procedures Restock supplies and ensure the café/shop is well-stocked at all times Assist with opening and closing duties, including setting up and breaking down the café/shop Foster a positive and collaborative work environment with colleagues Qualifications: Previous experience working in a coffee shop is required Passion for coffee and delivering excellent customer service Strong communication and interpersonal skills Ability to work well under pressure and handle multiple tasks at once Flexible availability, including weekends and holidays Positive attitude, reliable, and a team player Knowledge of food safety and hygiene practices is a plus Benefits: Competitive hourly wage or salary Employee discounts on food and beverages Opportunity for growth and development within the company Fun and supportive work environment

At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest. Ottolenghi Islington is where it all began for our restaurant and bar offering, rooted in the creative, independent spirit of Upper Street. One of our most storied and beloved sites, it has been at the heart of the Ottolenghi story for many years. What you’ll do • Take full responsibility for your designated section throughout service., • Prepare and cook dishes to Ottolenghi standards with precision and consistency., • Supervise and support junior chefs and kitchen assistants on your section., • Ensure food safety and hygiene standards are adhered to at all times., • Manage stock within your section, including ordering and rotation., • Communicate clearly with the wider kitchen team and management., • Contribute to a positive, professional kitchen culture., • Maintain a clean, safe, and organised working environment. What we’re looking for • 1+ years of experience as a Chef de Partie or strong Demi Chef de Partie in a quality kitchen., • Solid understanding of food hygiene regulations and allergen management., • A genuine enthusiasm for food and a desire to develop your skills. Key skills • Strong technical cookery skills with good attention to detail., • Calm and focused under pressure., • A positive, team-orientated attitude., • Strong communication and interpersonal skills., • Well-organised with excellent attention to detail., • Comfortable using relevant IT systems., • Ability to multitask and problem-solve in a fast-paced environment., • Calm under pressure with a solution-focused mindset., • A genuine passion for food and culinary craft and continuous improvement. What’s in it for you? • 28 days annual leave per year, inclusive of bank holidays, • Delicious Ottolenghi staff meals on shift and generous staff discount, • Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts, • Refer a Friend Bonus: £500 for each successful referral, • Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses, • A warm, inclusive working culture where individuality, growth, and creativity are celebrated, • Enhanced Parental Pay after two years’ service, • A special birthday treat to celebrate your day, • Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen, • A collaborative and creative environment where your ideas are valued If you care about great food, great people, and doing things properly, we'd love to hear from you.

We are seeking a enthusiastic and proactive Assistant Manager to join our Warm Rosette Pub in Barnes! We’re a community-focused pub in Barnes, with a strong reputation for great food, drinks and service. Alongside our everyday pub trade, we host a wide range of events, from birthdays and private parties to weddings, celebrations and larger gatherings. We’re looking for someone who is confident leading a team, passionate about hospitality and understands what it takes to run a successful pub. Working closely with the General Manager, you’ll play an important role in the day to day running of The Crossing. You’ll be a hands-on leader who is equally comfortable managing a busy Friday night, overseeing a private celebration or making sure the cellar is running perfectly. You’ll help ensure that our guests receive consistently excellent service while supporting the team and maintaining the high standards we expect across the pub. Key responsibilities • Supporting the General Manager with the day-to-day operation of the pub, • Leading and motivating the team during busy services, • Maintaining consistently high standards of service, presentation and hospitality, • Taking responsibility for the pub in the absence of the General Manager, • Managing and maintaining the cellar, gas, • Managing stock levels, deliveries and stock rotation, • Supporting ordering and reducing waste and unnecessary stock loss, • Ensuring licensing, health & safety and company procedures are followed, • Training and developing team members, • Dealing confidently and professionally with guest feedback and complaints, • Helping maintain excellent relationships with regular customers and the local community Events are an important part of The Crossing, so experience in private hire and event management is highly desirable. This will include: • Liaising with guests and helping understand their event requirements, • Helping plan and organise events from enquiry through to completion, • Coordinating with the kitchen and front-of-house teams, • Ensuring event spaces are prepared and presented to a high standard, • Managing timings, menus, drinks packages and special requests, • Providing a warm, professional and personal service to hosts and their guests, • Helping generate repeat business and positive recommendations We’re looking for someone who: • Has previous experience in a supervisory or management role within a pub, bar, restaurant or similar hospitality environment, • Is confident and experienced with cellar management, • Has a genuine interest in beer, drinks and hospitality, • Has experience working with private events, functions or celebrations, • Is confident leading a team and taking responsibility, • Has excellent attention to detail and high standards, • Is calm and organised under pressure, • Has excellent communication and customer service skills, • Is commercially aware and understands the importance of sales, GP, stock control and reducing waste, • Is friendly, approachable and enjoys getting to know customers, • Is willing to be hands-on and lead by example, • Has a positive attitude and takes pride in the venue they work in What we offer • A key management position within a well-established Barnes pub, • Great shift patterns, this is not a late pub, • A friendly and supportive working environment, • The opportunity to take ownership and make a real impact, • Festive bonuses, • Staff benefits and discounts This is a role for someone who genuinely enjoys pub life — someone who can confidently run a busy service, look after a cellar, lead a team and make sure a wedding, birthday or celebration is an event guests will remember. If you’re passionate about hospitality, take pride in high standards and want to be part of a busy, ambitious pub in the heart of Barnes, we’d love to hear from you.

Chef de Partie – Shambles, Teddington This position is only available to candidates with a valid UK work permit. SHAMBLES is an independent, family-run restaurant in the heart of Teddington. We serve seasonal Italian food, with handmade pasta and dishes prepared from scratch using high-quality British and Italian produce. We are looking for an experienced and dependable Chef de Partie to join our long-standing kitchen team. The role Working closely with the Head Chef and Sous Chef, you will take responsibility for your section and help maintain consistently high standards throughout preparation and service. Your responsibilities will include: • Preparing and cooking dishes to SHAMBLES’ recipes and presentation standards, • Running your section efficiently during busy services, • Completing daily mise en place accurately and on time, • Checking the quality and freshness of ingredients, • Maintaining excellent standards of food hygiene, cleanliness and organisation, • Following food safety procedures, including allergen controls, temperature checks and stock rotation, • Minimising waste and using ingredients responsibly, • Assisting with deliveries, storage and stock control, • Supporting and training junior members of the kitchen team, • Communicating clearly with the Head Chef, Sous Chef and front-of-house team, • Contributing ideas for seasonal dishes and menu development About you We are looking for someone who: • Has previous experience as a Chef de Partie or an experienced Commis Chef ready to progress, • Has strong basic cooking skills and a genuine interest in Italian and seasonal food, • Is organised, reliable and capable of managing a section during a busy service, • Takes pride in consistency, presentation and attention to detail, • Understands food hygiene, allergens and safe kitchen practices, • Works calmly under pressure and communicates well with the team, • Is willing to learn and contribute rather than simply clock in and disappear, • Has the right to work in the UK Experience making fresh pasta would be an advantage, but training can be provided to the right person. What we offer • A full-time, permanent position, • Competitive salary based on experience, • Share of service charge, • Staff meals while working, • Training and opportunities to develop within the kitchen, • The chance to work with quality seasonal produce, • A supportive, professional and established team, • Christmas and New Year closure (open Christmas Day), • A workplace with genuine character, rather than another identikit chain restaurant If you are serious about cooking, reliable under pressure and want to become part of an independent restaurant with strong local roots, we would be pleased to hear from you.

We are looking for a passionate, reliable and experienced Junior Sous Chef to join our kitchen team for the opening of our new restaurant in East Sheen. This is an exciting opportunity to join the team from the beginning and play an important role in establishing the kitchen, supporting the Head Chef and helping to maintain consistently high standards from day one. THE ROLE As Junior Sous Chef, you will work closely with the Head Chef to ensure the smooth running of the kitchen during service. You will be expected to lead by example, support the wider kitchen team and maintain high standards of food quality, cleanliness and organisation. RESPONSABILITY • Support the Head Chef with the day-to-day running of the kitchen., • Assist with the preparation and execution of lunch and dinner services., • Ensure dishes are prepared and presented consistently to a high standard., • Lead and support the kitchen team during busy services., • Maintain excellent standards of food hygiene, cleanliness and organisation., • Assist with stock control, deliveries, ordering and kitchen organisation., • Ensure food preparation is carried out efficiently and according to the required standards., • Monitor portion control, food quality and minimise waste., • Support with training and development of junior members of the kitchen team., • Communicate effectively with the front-of-house team to ensure smooth service., • Step up and take responsibility for the kitchen in the absence of the Head Chef., • Follow all food safety, health and safety and company procedures. REQUIREMENTS • Previous experience as a Chef de Partie or Junior Sous Chef within a high-end restaurant., • Excellent organisation and time-management skills., • Ability to remain calm and lead effectively during busy services., • A good knowledge of English is essential for this role. Understanding of Italian would be an advantage., • Knowledge of Italian Cuisine is a plus., • Reliable, punctual and professional. The restaurant will currently operates Tuesday to Sunday, offering lunch and dinner service. As the restaurant grows, we plan to open 7 days a week for both lunch and dinner. The role therefore requires flexibility and availability across the week, including evenings, weekends and late finishes. Please check your commute to East Sheen before applying.

Sandwich Maker — Job Description Job Title: Sandwich Maker Employment Type: Full-time / Part-time Location: Southfields Job Overview We are looking for a friendly, reliable, and hardworking Sandwich Maker to join our team. The successful candidate will prepare fresh sandwiches and other food items to a high standard while providing excellent customer service. Key Responsibilities • Prepare sandwiches, wraps, salads, and other food items according to recipes and customer requirements., • Prepare and handle ingredients safely and hygienically., • Take customer orders and provide friendly, efficient service., • Maintain a clean, organised, and well-stocked preparation area., • Follow food safety, hygiene, and health & safety procedures., • Check food quality and freshness throughout the shift., • Operate kitchen equipment safely., • Assist with stock rotation, deliveries, and cleaning duties., • Work efficiently as part of a team during busy periods. Requirements • Previous food preparation or catering experience is desirable but not essential., • Good communication and customer service skills., • Ability to work quickly and accurately in a busy environment., • Good attention to cleanliness and food hygiene., • Reliable, punctual, and hardworking., • Positive attitude and willingness to learn., • Ability to work flexible hours, including weekends where required. What We Offer • Competitive pay., • Friendly and supportive working environment., • Training and development opportunities., • Flexible working hours., • Staff meals/discounts where applicable.

Colicci is a family-run hospitality brand, proudly serving London’s iconic green spaces with exceptional coffee, fresh ingredients, and high-quality café dining. Our cafés are bustling community hubs, offering a vibrant menu crafted with care. We’re looking for a skilled and motivated Sous Chef to support the Head Chef in leading the kitchen team, maintaining high standards, and delivering outstanding food. If you thrive in a fast-paced kitchen environment, have a passion for fresh, seasonal ingredients, and enjoy mentoring junior chefs, we’d love to hear from you! What You’ll Be Doing: • Supporting the Head Chef – ensuring smooth kitchen operations and high food quality., • Supervising food safety & hygiene standards – maintaining a safe, clean and compliant kitchen., • Preparing high-quality dishes – using fresh, seasonal ingredients to create our signature café menu., • Training & mentoring junior chefs – helping to develop skills and maintain consistency., • Managing food prep & cooking – ensuring consistency, speed, and presentation standards., • Overseeing stock management – supporting ordering, stock take, entering stock, and stock reconciliation., • Ensuring kitchen organisation – keeping a clean, efficient, and well-stocked work environment., • Working as part of a team – supporting colleagues to keep operations running smoothl What We’re Looking For: • A skilled & passionate chef – with previous experience as a Sous or Senior Chef de Partie., • A hands on team player – supporting the Head Chef and leading by example., • A quality-obsessed cook – who takes pride in using fresh, seasonal ingredients., • An organised & efficient operator – experienced in stock control, waste management, and food cost control., • A problem-solver – able to think on your feet and handle the unexpected., • A flexible & adaptable attitude – happy to work weekends and peak periods like school holidays. Why Join Colicci? • Competitive salary - proud to be a Living Wage employer, • No late nights - most of our locations close by 5pm during winter hours and 7pm during summer, • Free food & hot beverages on shift - get to choose a menu item of your choice, • Paid breaks - for all team members, • Exciting career growth – be part of a thriving, growing business, • Team discounts – enjoy 40% off across all our sites, • A supportive team culture – where passion thrives *Please note that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.* If you’re a motivated Sous Chef looking for an exciting new opportunity, we’d love to hear from

Pay: £35,000.00-£45,000.00 per year Job Description: Senior Sous Chef / Second Chef Premium Italian & Mediterranean Restaurant, Richmond We are looking for an experienced and hands-on Senior Sous Chef / Second Chef to join our kitchen team in Richmond. The ideal candidate will have strong experience in Italian and Mediterranean cuisine, preferably within premium or fine-dining London restaurants. You will work closely with the Head Chef, support the day-to-day running of the kitchen and take full responsibility in their absence. We are looking for someone who is: Skilled, organised and consistent under pressure Confident leading and training a kitchen team Strong in preparation, service, stock control and food safety Reliable, flexible and looking for a stable, long-term position Available to start soon This is an opportunity to become an important part of a growing restaurant and contribute your own experience, ideas and skills. No Sponsorship Competitive salary depending on experience. References required. Please apply with your CV, availability and salary expectations. Work Location: In person

Location: Kew Village Start Date: Immediately Salary: Competitive, hourly rate plus service charge About Us A fresh culinary chapter is beginning in the heart of Kew. We are an ambitious new opening centred around a vibrant brunch service by day and a sophisticated small plates menu by night. Our mission is to blend artisanal ingredients with creative flair in a high-energy, beautiful space. We are building our founding front-of-house team from the ground up, and we know that exceptional service and strong leadership are central to everything we do. The Role: Front of House Supervisor We are looking for an experienced, hands-on Front of House Supervisor to help lead our founding team, covering both waitering and bartending duties while overseeing the smooth running of service. From guiding guests through a relaxed brunch service to crafting imaginative cocktails and elevating an evening of sophisticated small plates, you will set the standard for the floor, support and develop the team around you, and be central to shaping our guests' experience from the moment they arrive. You will work in a supportive, fast-paced environment where your leadership is valued and your personality can shine. Key Responsibilities: Team Leadership: Lead the floor and bar team during service, delegating sections, managing breaks, and stepping in to support wherever needed to keep service running smoothly. Service and Cocktail Excellence: Deliver and oversee food and drink service to an exacting standard, including preparing and serving a full range of cocktails, classic and original, while maintaining warmth, attentiveness, and consistency across every table and every service. Floor and Bar Management: Oversee the organisation and stocking of your section and the bar station throughout each shift, including proactive table resets, restocking, mise en place ahead of peak periods, and spot-checking standards across the team. Guest Hospitality: Greet guests warmly, guide them through our food and drinks menus, make confident recommendations, and resolve any guest concerns swiftly and professionally. Workflow and Speed: Maintain a fast, efficient service rhythm during busy brunch and evening periods without compromising on care, accuracy, drink quality, or presentation, adjusting staffing and flow as needed. Training and Development: Support the onboarding and ongoing training of new team members, sharing product knowledge, cocktail technique, and service standards. Hygiene and Compliance: Ensure daily and weekly front-of-house and bar cleaning protocols are followed, and take responsibility for compliance with food safety, licensing, and responsible service of alcohol regulations across the shift. Team Collaboration: Act as the key link between the bar, floor, and kitchen teams, ensuring food and drinks are delivered together smoothly and any issues are communicated quickly. Requirements Proven experience in a supervisory or senior FOH role within a fast-paced restaurant, cocktail bar, premium dining venue, or similar hospitality environment, ideally with skills across both table service and bartending. Strong technical skills across table service, order taking, and guest management, along with confidence in spirits, wine, and cocktail preparation, including shaking, stirring, and building drinks to a high standard. Experience training, motivating, and managing a small team during live service. Knowledge of food and wine pairing, classic cocktails, and genuine enthusiasm for developing the menu and mentoring the team on original serves. A warm, engaging personality with a natural passion for guest experience and community, and the confidence to lead by example. Reliable, punctual, and energised by a buzzing, high-tempo service environment. Local to Kew or the surrounding Richmond areas is highly preferred. Why Join Us? Growth and Progression: Be part of a brand-new launch from day one, in a leadership role with real influence over how the team and venue develop. We value talent and actively prioritise internal promotion as our hospitality group grows. Premium Environment: Work with top-tier equipment, quality spirits, and artisanal products in a beautifully designed, modern space. Culture and Rewards: Competitive hourly pay, a fair share of the service charge, and a genuine focus on building a sustainable, respectful, and friendly team culture.

BAR STAFF – JOB DESCRIPTION A.K. Whelan Pubs (AKW) Position: Bar Staff / Bar Team Member Hours: Full-Time & Part-Time Opportunities Location: Various Venues Across London & the South ABOUT THE ROLE We are looking for friendly, enthusiastic and reliable people to join our bar teams across A.K. Whelan Pubs. Our Bar Staff are at the heart of the customer experience. You will be responsible for delivering excellent service, maintaining high standards and helping create the welcoming, lively atmosphere our pubs are known for. Previous bar experience is an advantage, but attitude, reliability and a willingness to learn are equally important. Our values are simple: PEOPLE • STANDARDS • FUN We want team members who enjoy hospitality, take pride in their work and understand the importance of giving every customer a great experience. KEY RESPONSIBILITIES Customer Service • Welcome customers in a friendly and professional manner., • Provide fast, efficient and engaging bar service., • Take customer orders accurately and process payments correctly., • Have a good knowledge of the drinks and products available., • Assist customers with questions and recommendations., • Deal with customer queries professionally and escalate issues to management where required., • Help create a positive, welcoming and enjoyable atmosphere. Bar Service • Prepare and serve draught beers, spirits, wines, soft drinks and other beverages to company standards., • Ensure correct glassware, measures and presentation are used., • Maintain excellent product quality and presentation., • Follow responsible alcohol service procedures at all times., • Comply fully with Challenge 25 and licensing requirements., • Report any dispense, cellar or product-quality issues immediately. Cash & Till Procedures • Operate the EPOS/till system accurately., • Process cash and card transactions correctly., • Follow company procedures relating to discounts, refunds and voids., • Never give away stock or provide unauthorised discounts., • Report till discrepancies or transaction issues immediately. Stock Control • Handle all stock carefully and responsibly., • Follow correct measures and portion controls., • Minimise wastage and report breakages, spillages and wastage., • Assist with deliveries and stock rotation when required., • Maintain secure storage of stock., • Support management with stocktakes where required. Cleaning & Standards • Maintain a clean, organised and fully stocked bar throughout the shift., • Keep bar tops, shelves, fridges, glasswash areas and customer-facing areas clean., • Complete opening, closing and cleaning duties as instructed., • Ensure glasses are cleaned, polished and stored correctly., • Maintain high standards in customer areas, toilets and external areas where required., • Report maintenance, health & safety or cleanliness issues immediately. Licensing, Safety & Compliance • Follow all premises licence conditions and company policies., • Apply Challenge 25 consistently., • Refuse service appropriately when required and inform management., • Follow company procedures regarding intoxicated customers., • Comply with health & safety, fire safety, food hygiene and allergen procedures., • Report accidents, incidents or security concerns immediately., • Work responsibly to protect customers, colleagues and the business. WHAT WE ARE LOOKING FOR We are looking for people who are: • Friendly, positive and approachable., • Reliable and punctual., • Customer-focused., • Comfortable working in a busy environment., • Able to work effectively as part of a team., • Willing to learn and develop., • Able to maintain standards during busy periods., • Honest and responsible when handling cash and stock., • Flexible regarding evenings, weekends and bank holidays., • Passionate about hospitality and delivering great service. EXPERIENCE Previous experience in a pub, bar, restaurant or hospitality environment is desirable but not essential. Training can be provided for the right candidate. Experience with draught products, EPOS systems, cocktails, food service or high-volume venues would be beneficial. WORKING HOURS Our venues trade across weekdays, evenings and weekends. Applicants should therefore be prepared to work a mixture of: • Day shifts, • Evening shifts, • Weekends, • Bank holidays, • Major sporting and entertainment events Hours and shift patterns will depend on the individual venue and position. WHAT WE OFFER • Competitive rates of pay, • Full-Time and Part-Time opportunities, • Training and development, • Opportunities to progress into supervisory and management positions, • Experience within a growing multi-site pub business, • Supportive venue and operations teams, • A lively and varied working environment CAREER DEVELOPMENT We believe in developing talented people from within the business. For team members who demonstrate strong performance, reliability and leadership potential, there may be opportunities to progress through: Bar Staff → Supervisor → Assistant Manager → Deputy Manager → General Manager OUR EXPECTATIONS Every member of the team represents the venue and A.K. Whelan Pubs. We expect our Bar Staff to arrive ready for work, maintain professional standards, support their colleagues and deliver excellent customer service throughout every shift. Above all, we want people who contribute positively to our culture: PEOPLE • STANDARDS • FUN