Catering Manager
13 hours ago
Southall
Catering Manager - Patient Dining & Retail Services Ealing, London Salary: £48,600 40 Hours per Week 5 Days over 7 Join Our Team We are looking for an experienced Catering Manager to lead the delivery of high-quality Patient Dining and Retail Catering Services within a busy healthcare environment in Ealing. This is an exciting opportunity for a catering professional with strong operational, food safety, retail, and people management experience. Working closely with NHS stakeholders, you will ensure patients, visitors, and staff receive safe, nutritious, and high-quality food and beverage services while maintaining the highest standards of compliance, hospitality, and customer service. Key Responsibilities Lead the day-to-day operation of patient dining and retail catering services. Ensure compliance with HACCP, food safety legislation, allergen management, and NHS food standards. Monitor food quality, temperature controls, cleanliness, and hygiene standards across patient dining and retail outlets. Drive excellent patient, visitor, and staff satisfaction through efficient and consistent service delivery. Recruit, train, develop, and motivate catering teams to achieve operational excellence. Build and maintain strong relationships with NHS clients, colleagues, and key stakeholders. Manage staffing levels, resources, and rotas to support service delivery across multiple catering operations. Oversee retail performance, ensuring attractive food offers, excellent customer service, and achievement of sales targets. Control food, labour, and operational costs to achieve financial and commercial objectives. Ensure all health and safety, infection prevention, and company compliance standards are met. Monitor and report on key performance indicators (KPIs), service standards, and customer feedback. Identify opportunities for continuous improvement, innovation, and service development. About You Previous management experience within healthcare, hospital catering, retail catering, or large-scale food service operations. Strong knowledge of HACCP, food hygiene regulations, allergen management, and compliance requirements. Experience managing both patient dining services and retail catering operations. Excellent leadership, people management, and team development skills. Strong communication and stakeholder management abilities. Commercially aware with experience managing budgets, sales performance, and KPIs. Proficient in Microsoft Office and general IT systems. Passionate about delivering exceptional customer service and enhancing the catering experience for patients, visitors, and staff. What We Offer Contributory pension scheme Career development and training opportunities Digital GP and healthcare benefits Retail, travel, and leisure discounts Supermarket savings and employee rewards Cinema discounts Health, wellbeing, and fitness programmes Apply Today If you're passionate about delivering safe, high-quality catering services and have the leadership skills to drive standards across both patient dining and retail operations , we'd love to hear from you. Join us in Ealing and play a key role in creating an outstanding food service experience for patients, visitors, and staff every day. TPBN1_UKCT