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As a Customer Liaison Officer on our Water United Utilities Rehab contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will ensure that on a day to day basis, our teams are completing jobs on schedule to a high quality. The CLO will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer. • You will lead any customer queries or complaints associated with delivery, • You will ensure that assurance processes are put in place with regards to Water UK adherence, to ensure extension by agreement are applied appropriately, • You will support the developer services team with customer experience, • You will work alongside the developer services engagement lead to identify process improvements for the customer, • You will provide coaching and development of the developer services delivery team., • You will be involved in the engagement of our developer customers, • You will responsible for action planning following D-MeX survey results, • You will be responsible for ensuring 100% compliance across all Water UK metrics, • You will lead the close out call activities, • Previous experience in a similar, customer focused role, • Effective internal and external stakeholder management, • Comprehensive knowledge of the water industry, • Willingness to learn, • Enthusiastic and self-motivated, • Ability to lead and motivate others, • Effective verbal and written communication skills with the ability to engage with stakeholders at any level, • Willingness to challenge processes and implement change where necessary, • Ability to coach those working within your team and wider network, • Ability to analyse data and understand how to make improvements which will have a positive impact on performance We offer a competitive salary based on experience along with a full benefits package. Network Plus is p.roud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

As a Site Manager, you will be responsible for the resources associated with delivering a wide range of Infrastructure Projects and Capital Works, on the existing waste water network across with North West, for our client United Utilities. You will plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership – ensuring that the work is delivered safely, on time, within budget and to our client’s expectations. In addition to Health and Safety, customer service is critical to the client. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s Non-Core services. You will be expected to communicate with customers who are impacted by our work, as and when required. You will work with the design, delivery and commercial teams, to ensure our Non-Core programme of work is delivered safely, to the right quality, on programme and to the clients budget. • We are looking for someone to have operational supervisory responsibility for waste water projects on the Non-Core Programme and the daily activities that take place on site., • We are looking for someone to be site based and regularly visit teams at local site level – reviewing progress and performance and ensuring all standards are adhered to at all times., • We are looking for someone to organise all resources for our schemes, including plant, labour, materials and sub-contractors, in the most cost-effective way., • We are looking for someone to manage compliance to our Health and Safety procedures on site e.g. weekly checks, inspections, team briefings, audits and work with the teams as required to develop them and support them in reaching their full potential., • We are looking for someone to do weekly reporting of the sites to our management team and the client on weekly meetings and calls to update the team on progress, planning and issues., • We are looking for someone to be a Health & Safety Representative; undertaking health & safety inspections in and around the workplace, raising health and safety related matters with management and investigating reportable accidents or incidents if and when they occur, • Experience of working in the Utilities sector and ideally on waste water and Capital works, • Competence, knowledge and experience in deep excavations, civil, drainage, structures and waste water based schemes., • Competence, knowledge and experience in Street Works and Confined Spaces, • Health & Safety qualification an advantage, • Awareness of costs and programme awareness, • Good team management and communication skills, • Proficient IT skills, including Microsoft Project is preferable, • Full UK Driving Licence We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Junior Commercial Estimator - Utilities North West | Office-Based with Site Exposure | Full-TimeSalary: £30-40,000 DOE + Benefits About the Company We are a growing utilities infrastructure contractor delivering gas, water and multi-utility projects for major framework clients including Cadent and United Utilities. With continued contract wins and expansion across the region, we're looking to develop the next generation of commercial talent within our estimating team. This is a genuine career opportunity, not just a job. The Role As a Junior Commercial Estimator, you'll support the Commercial and Estimating team in preparing competitive, accurate cost submissions for infrastructure projects including: Key Responsibilities What We're Looking For We're open to different backgrounds, including: • Structured commercial development pathway * Exposure to major utility frameworks * Mentorship from senior commercial leaders * Clear progression to Estimator Senior Estimator * Competitive salary + benefits * Long-term career stability within essential infrastructure Why This Role Is Different This isn't a "data input" job. You'll be part of a commercial team that directly impacts contract wins, revenue growth and long-term framework relationships. If you're ambitious and want to build a serious commercial career within utilities infrastructure, this is the right move.

Industry experience in a relevant maintenance, instrumentation or engineering environment. United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, suppor