Store Manager
21 hours ago
£33000–£34000 yearly
Full-time
Norwood, London
About Us We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Store Manager to lead day-to-day operations and build our local family-friendly presence. Key Responsibilities - Lead and motivate a small team - Ensure excellent customer service and maintain high product presentation standards - Manage daily store operations: inventory control, cash handling, ordering, and supplier coordination - Oversee cafe operations - Drive sales and local marketing initiatives; achieve financial targets - Maintain brand standards and deliver a premium guest experience - Report to regional management and implement company policies and promotions Requirements - Proven retail and hospitality management experience - Strong leadership, communication and customer service skills - Solid understanding of stock management, POS systems, and basic P&L responsibility - Passion for premium food and attention to detail - Experience planning events or workshops is a plus - Eligibility to work in the UK and flexibility for early mornings, weekends and public holidays What We Offer - Competitive salary and performance-based incentives - Staff discounts on chocolate items - Opportunity to shape and lead our flagship London store - Training, career development and a creative, supportive team We welcome applications from diverse backgrounds.