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Customer Service Advisor - Orpington We are seeking a motivated and customer-focused Customer Service Advisor to join our client's growing and dynamic team. The ideal candidate will have previous experience in a customer service or office-based role with an understanding of customer service principl

Learning and Development Facilitator Location: Remote/Hybrid (Occasional travel to services/sites as needed) Salary: £22,568 per annum Vacancy Type: Permanent, Part Time (28 hours per week) Closing Date: 8th of July 2026 Help shape confident practice through powerful, purpose-led learning. We’re looking for a L&D Training Facilitator to join our team in Vauxhall (This is a primarily remote role, with occasional travel required to visit services/sites as needed.), working part-time (28 hours per week). This is a hands-on facilitation role where you’ll deliver engaging, inclusive and consistent learning across the organisation—helping staff build the therapeutic knowledge and practical skills they need to support clients effectively. Working closely with the L&D Manager, you’ll deliver training across virtual, hybrid and face-to-face formats, ensuring learning is accessible, well-timed, and aligned with operational needs. Your work will span everything from mandatory and compliance training to induction, EDI, leadership and management development, as well as specialist modules covering recovery, trauma-informed practice, justice, housing, clinical and employment services. What you’ll be doing Deliver engaging training across a range of audiences and formats Facilitate core programmes including induction, compliance, EDI, leadership & behavioural skills Deliver therapeutic and recovery-focused learning (e.g. trauma-informed care, motivational approaches, psychosocial support) Adapt content into practical, real-world learning staff can apply immediately Work across a cross-cover model to maintain seamless delivery across the team Collaborate with SMEs and L&D colleagues to keep content accurate, relevant and aligned Behind the scenes Prepare lesson plans, resources and learning materials with accessibility in mind Support scheduling, attendance, certificates and LMS updates alongside the admin team Collect learner feedback and contribute to evaluation and impact reporting Maintain compliance with safeguarding, GDPR, and organisational standards What we’re looking for Experience delivering training in health, social care, justice, recovery or education settings Confident facilitation skills across both virtual and in-person environments Ability to make complex therapeutic concepts simple, engaging and practical Strong communication, organisation and stakeholder management skills Comfortable using MS Office, LMS platforms and virtual delivery tools (Teams/Zoom) Nice to have Understanding of addiction, trauma-informed or recovery-oriented practice Experience with blended learning or accredited programmes L&D qualification (or willingness to work towards one) This is a role where no two days are the same, perfect for someone who enjoys variety, collaboration, and making a real difference through learning that matters. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to their website to complete your application

Qualified Accountant (Client-Facing) Location: South East London (East Croydon – monthly office visit once established) Salary: Up to £60,000 + Company Car + Expenses + Benefits Job Type: Full-time | Permanent Working Pattern: Hybrid (client visits, home working & monthly office visit) Please Note – Essential Requirements To be considered for this role, you must have: ACA, ACCA or ICAS qualification (or equivalent) A full UK driving licence Full right to work in the UK (no sponsorship available) A minimum of 10 years' post-qualified accountancy experience The Opportunity We are recruiting on behalf of a well-established and growing accountancy practice supporting more than 3,500 SME clients across the UK. This is an excellent opportunity for a qualified accountant who enjoys building relationships with clients rather than preparing accounts. You'll review draft year-end accounts prepared by a central technical team before meeting directly with business owners to explain the figures, answer questions and provide trusted financial guidance. You'll become the main point of contact for your portfolio, developing long-term relationships and ensuring clients feel informed and supported throughout the year. Key Responsibilities Meet clients to review and discuss draft year-end accounts. Conduct meetings in person, via Zoom or by telephone. Build and maintain strong relationships with your client portfolio. Liaise with the technical accounts team regarding queries and amendments. Explain financial information in a clear, practical and understandable way. Manage a scheduled diary of client appointments. Provide daily activity updates as required. Typical Clients You'll work with a varied portfolio of SME businesses, including: Retailers Restaurants and cafés Hair and beauty salons Pharmacies and newsagents Contractors Wholesalers About You We're looking for an experienced practice accountant who combines strong technical knowledge with excellent communication skills. You'll ideally have: ACA, ACCA or ICAS qualification (or equivalent). At least 7 years' post-qualified experience within practice. Experience working with SME clients. The confidence to present financial information clearly to business owners. A personable, professional approach with the ability to build lasting client relationships. Working knowledge of Corporation Tax, Income Tax, VAT, Payroll, National Insurance and Capital Gains Tax. This role is ideal for someone who enjoys working directly with clients and wants to be the trusted face of the practice, rather than remaining solely in a technical, back-office position. What's on Offer Salary up to £60,000. Company car. Expenses covered. Hybrid working. Client meetings arranged for you. Draft accounts prepared by a dedicated technical team. Laptop, mobile phone, printer and full business support. Monthly visit to the East Croydon office once established. Why Apply? This is a fantastic opportunity to join a respected and expanding accountancy practice that genuinely values long-term client relationships. If you enjoy working with people, building trusted partnerships and making a real impact with SME businesses, we'd love to hear from you

Audio Visual Service Engineer To provide field-based service and support to end clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, testing, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates who can drive, have their own vehicle and are within commuting distance of the London area the role will cover. Salary is budgeted to 40K with some flex and based upon experience, plus monthly car allowance. Role Title: Audio Visual Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types. Accountabilities Include: Knowledge & Key Skills Onsite Work 80% Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure) Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY) Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) IPTV (Exterity / Tripleplay) Live Event Work (VC/Presentation/Broadcast) Configuring, performing diagnostics on, and updating firmware for videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Ad hoc on-site tech cover - annual leave, sickness In office 20% Completing post-job and PM reports Providing phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential: 4 years audio-visual experience - installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environments Effective communication skills at all levels, especially client-facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and a current passport holder AVIXA CTS Desirable: Crestron P101 Extron School of AV Cisco CCIP Microsoft Teams core skills Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP TPBN1_UKTJ