Cannabis Dispensary Sales Lead - Indoor Treez: NYS Licensed Dispensary

The Sales Lead serves as the primary point of contact during each shift, overseeing daily dispensary operations, supervising Sales Associates, and ensuring the sales floor, front-of-house, and customer experience run smoothly and compliantly. They bridge the gap between frontline Associates and Management, fostering a productive, compliant, and positive work environment.

Department: Sales
Reports To: Assistant Manager, Manager

Key Responsibilities

Team Leadership

• Supervise and guide sales associates, ensuring they perform their duties effectively and maintain high standards of customer service
• Provide on-the-job training and support to new and existing employees
• Address and resolve any employee conflicts or issues that arise during shifts
• Coach team members on product knowledge (including education on terpenes, cannabinoid profiles, product categories, and consumption methods), responsible sales practices, and industry-specific compliance requirements (e.g., age verification, transaction limits, restricted product handling).
• Foster a culture of education, safety, compliance, and regulatory adherence consistent with OCM and state cannabis laws.

Operational Oversight

• Monitor daily store operations, ensuring Sales Associates responsibilities are completed accurately and timely
• Oversee opening and closing procedures to ensure the dispensary is ready for business, secure after hours, and compliant with cannabis security regulations.
• Manage store cleanliness and organization, ensuring a professional and inviting environment
• Ensure all cannabis products are stored, displayed, and handled in accordance with local/state regulations (ex. secure storage, age verification signage, etc.)
• Verify daily reconciliation of sales and cash handling aligns with METRC or applicable seed-to-sale tracking systems

Customer Relations

• Handle customer inquiries and resolve issues to maintain high levels of customer satisfaction
• Ensure customer feedback (product issues, service issues, trends) is collected and communicated to management for continuous improvement.
• Maintain an active, knowledgeable presence on the sales floor to assist customers with product selection, dosing guidance, terpene/flavor preferences, and consumption methods.
• Provide accurate education to customers on cannabis products including strains, effects, dosing, consumption methods, and legal limitations
• Ensure all ID checks are conducted per legal requirements and enforce age restrictions strictly

Sales Goals

• Assist in setting and achieving sales targets by motivating the team and implementing effective sales strategies
• Analyze sales data and provide insights to management for strategic decision-making
• Encourage compliant upselling and cross-selling techniques (e.g., accessories, complementary product formats) while maintaining customer-centered recommendations and regulatory alignment.
• Identify and promote high-margin or trending products while ensuring that suggestions align with customer needs and regulatory guidelines

Inventory Control

• Assist with inventory management tasks, including stock counts, ordering, and receiving shipments
• Ensure all cannabis products are labeled, packaged, and displayed according to OCM rules and company standards (e.g., THC warnings, batch labels, tamper-evident packaging).
• Report any inventory discrepancies or issues to the Assistant Manager promptly
• Ensure all cannabis inventory is tracked in real time using METRC
• Support compliance during audits by ensuring accurate and up-to-date inventory logs

Compliance and Reporting

• Ensure all operations comply with cannabis regulations, OCM guidelines, and company SOPs.
• Maintain accurate records of sales, inventory, and employee performance
• Prepare and submit shift reports to the Assistant Manager, highlighting key metrics such as sales totals, category performance, incidents, and compliance notes.
• Stay current with state/local cannabis regulations and update the team as policies change
• Immediately report any suspected diversion, theft, or compliance violations
• Maintain confidentiality of patient or customer information per HIPAA or applicable privacy laws, if applicable

Requirements

• Minimum 21 years old
• High school diploma or equivalent
• 1–2 years of retail or customer service experience (cannabis experience is a plus but not required)
• Flexible availability, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 50 pounds
• Comfortable using technology, including POS systems, digital menus, and other tools
• Willingness to undergo background checks and comply with all cannabis regulations
• Manual dexterity for handling cannabis products and equipment
• Comfortable working in an environment where cannabis aromas and scents are consistently present

What We’re Looking For

• Ownership Mentality: You take pride in your work, follow through on tasks, and proactively identify areas for improvement
• Mission-Driven: You are passionate about the cannabis industry, believe in destigmatizing cannabis, and are committed to offering judgment-free service to everyone
• Customer Focused: You are attentive to customer needs, listen actively, and go the extra mile to ensure every person who walks through the door feels valued and informed
• Collaborative: You’re a team-first thinker who enjoys sharing knowledge and working together to achieve common goals
• Adaptable: You thrive in a fast-paced, high-pressure environment and approach challenges with professionalism and a solution-oriented mindset

Why Work Here?

• Supportive Leadership: We believe in coaching and empowering our team to grow and succeed
• Professional Development: We provide ongoing education in the cannabis industry, customer service, and compliance to help you build your expertise
• Inclusive Culture: Join a team that values respect, accountability, and a shared sense of purpose
• Real Impact: Each shift offers the chance to help educate the public, contribute to a more informed cannabis culture, and make a meaningful difference in the lives of our customers
• Employee Discounts. Team members enjoy discounts on products, allowing them to familiarize themselves with the inventory and provide informed recommendations to customers.

We don't just sell cannabis; we help shape an informed and welcoming cannabis culture. If you’re ready to be a part of that mission, we’d like to hear from you.