Client Service Representative

Servicio al Cliente

hace 2 días232 vistas

Company Overview:
Figlia & Sons is a trusted leader in the HVAC industry, providing comprehensive heating, ventilation, and air conditioning solutions to both residential and commercial clients. With over 60 years of experience, we specialize in new installations, system upgrades, repairs, and maintenance services. Our commitment to exceptional service and building lasting relationships has made us a go-to choice for customers throughout the region. Join our dynamic, family-owned team and contribute to the continued success and growth of our business.

Position Overview:
The Intake Specialist will be responsible for answering inbound calls from customers placing orders. This is an exciting opportunity for an individual who is eager to contribute to a growing company, build strong customer connections, and help increase sales revenue. As a key player on our team, you will have the opportunity to make a direct impact on the company’s success while delivering world-class service to our customers.

Key Responsibilities:
Inbound Customer Service: Answer inbound calls from customers in a friendly, professional manner, and provide accurate information regarding HVAC products, services, and order statuses.
Order Intake: Gather customer details and accurately input orders into the system. Ensure all relevant information is captured for timely processing and fulfillment.
Customer Needs Assessment: Listen to customers' needs and provide tailored recommendations for HVAC services and products, ensuring they receive the best solution for their requirements.
Product Knowledge: Be a Subject Matter Expert (SME) on all of Figlia & Sons’ offerings, including installation services, system upgrades, maintenance options, and products. Answer customer questions and provide expert advice to help them make informed decisions.
Problem Resolution: Address any customer concerns or issues, escalate when necessary, and follow up to ensure that concerns are resolved to the customer’s satisfaction.
Collaborate with Teams: Work closely with internal departments to ensure smooth order fulfillment and timely scheduling of services or installations.
Follow-up & Confirmation: Confirm order details with customers, ensuring they understand the next steps, including scheduling, expected timelines, and service details.


Qualifications:
Experience: 3-5 years of experience in a customer service or intake role, preferably within the HVAC, construction, or light industrial industry.
Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers, team members, and vendors.
Customer-Focused: Strong customer service orientation with the ability to build rapport quickly and resolve issues efficiently.
Detail-Oriented: High attention to detail when processing orders and ensuring all customer information is accurately captured.
Product Knowledge: Ability to quickly learn and understand HVAC systems, services, and products. Previous experience in HVAC is a plus but not required.
  • Experiencia
    Se requiere
  • Jornada
    Completa
  • Horario
    8-5
  • Salario
    24 $ – 28 $ por hora

pin icon746 East 9th Street, Manhattan, 10009, New York

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Consultor/a de ClientesNew York

HVAC • 51-250 empleados

En JOB TODAY desde abril, 2025

We are a 63 year old HVAC company

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Jayson Baker avatar icon
Jayson BakerActivo hace 3 minutos
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