Customer Service Representative (Remote)

Servicio al Cliente

hace 3 días472 vistas

We're looking for a Contract Customer Service Representative to join our team and support our members exceptionally. This role involves engaging with Garner members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid.
We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible.
Key Requirements:
Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered.
Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing.
De-escalation skills: You must handle tense or difficult situations with empathy and patience. We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts
Attention to detail: We are looking for candidates who can accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct.
Responsibilities:
Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance.
Follow best practices for handling member inquiries and proactively suggest process improvements when identified.
De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions.
Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct.
Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions.
Send an requesting where for forward your resume.
we pick the best candidates randomly. Thanks for your interest.
  • Experiencia
    No se requiere
  • Idiomas
    Español – Avanzado
    Hindi – Avanzado
    Inglés – Avanzado
  • Jornada
    Parcial
  • Horario
    Monday to Friday 8:50AM to 4:00PM
  • Salario
    15 $ – 20 $ por hora
  • Extras
    Depends on how fast you are

pin icon521 Broadway, Manhattan, 10012, New York

icon
Agente de Atención al ClienteNew York

HealthTech, Machine leaning Software • Más de 250 empleados

En JOB TODAY desde febrero, 2025

Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care.

Mary Peggy avatar icon
Mary PeggyActivo hace 2 días
¿Estás contratando?

Publica una oferta y contrata

Contratar Ya

Ofertas similares