We are seeking a friendly, professional, and service-oriented Front Desk Agent / Hotel Assistant to join our team. This role is at the heart of our guest experience, combining traditional front desk duties with broader support across hotel operations. The ideal candidate is adaptable, resourceful, and eager to create memorable stays for every guest.
Key Responsibilities:
Warmly welcome and check in/check out guests efficiently and accurately.
Handle guest inquiries, requests, and complaints promptly and with a focus on guest satisfaction.
Provide local knowledge and recommendations to enhance the guest experience.
Manage reservations, cancellations, and modifications via phone, email, and online booking systems.
Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
Communicate effectively with guests before, during, and after their stay.
Assist with daily reports, billing, and payment processing.
Maintain accurate guest records and ensure compliance with hotel policies and procedures.
Support management with clerical tasks, inventory checks, and other operational duties as needed.
Proactively identify opportunities to improve guest satisfaction and operational efficiency.
Be a team player, ready to adapt and assist across departments to ensure seamless guest experiences.
510 West 42nd Street, Manhattan, 10036, New York
Lodging • 11-50 Employees
Hiring on JOB TODAY since September, 2025
Hudson Yards Hotel is a modern, centrally located property in Midtown Manhattan, offering guests convenient access to Hudson Yards, the Javits Center, Times Square, and the city’s best dining, shopping, and entertain
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We are looking for candidates for our luxury condominiums and complexes. We strive to provide the best people for our clients needs in some of their most prestigious buildings! Duties will include but are not limited to: Meeting, greeting and directing residents and guests. Verifying and recording visitor information. Answering calls professionally and assists callers with directions or instructions for the building. Receive and process incoming mail/packages. Monitor lobby traffic and alert residents to arriving guests and deliveries. Maintain logbooks for visitors and contractors Qualifications: Proven customer service experience Detail oriented Professionalism Friendly/outgoing and personable Basic computer and typing skills-
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Managed by HHM Hotels