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Front Desk Agent - Hudson Yards Hotel

Customer Service

20 hours ago333 views

We are seeking a friendly, professional, and service-oriented Front Desk Agent / Hotel Assistant to join our team. This role is at the heart of our guest experience, combining traditional front desk duties with broader support across hotel operations. The ideal candidate is adaptable, resourceful, and eager to create memorable stays for every guest.


Key Responsibilities:


Warmly welcome and check in/check out guests efficiently and accurately.


Handle guest inquiries, requests, and complaints promptly and with a focus on guest satisfaction.


Provide local knowledge and recommendations to enhance the guest experience.


Manage reservations, cancellations, and modifications via phone, email, and online booking systems.


Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.


Communicate effectively with guests before, during, and after their stay.


Assist with daily reports, billing, and payment processing.


Maintain accurate guest records and ensure compliance with hotel policies and procedures.


Support management with clerical tasks, inventory checks, and other operational duties as needed.


Proactively identify opportunities to improve guest satisfaction and operational efficiency.


Be a team player, ready to adapt and assist across departments to ensure seamless guest experiences.

  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    $20 – $25 hourly
  • Benefits
    Opportunities to earn additional commissions and incentives
  • Starting time
    Immediate start!

pin icon510 West 42nd Street, Manhattan, 10036, New York

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Customer ServiceNew York

Lodging • 11-50 Employees

Hiring on JOB TODAY since September, 2025

Hudson Yards Hotel is a modern, centrally located property in Midtown Manhattan, offering guests convenient access to Hudson Yards, the Javits Center, Times Square, and the city’s best dining, shopping, and entertain

Aryan  R. avatar icon
Aryan R.Active 38 minutes ago
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