Legal Call Center Consultant - Overnight
hace 6 días
Basking Ridge
Job Description Legal Consultant II Location: Bernards, NJ Work Arrangement: Onsite during training; potential hybrid schedule after successful completion of training and demonstrated independence Pay Rate:hour Up to $25/h Contract Length: Up to 30 months, with potential for extension or future full-time employment Schedule: Full-time, 8-hour shifts; must be flexible to work evenings, overnight shifts, and weekends Position Overview We are seeking a detail-oriented Legal Consultant II to support a high-priority legal response team responsible for processing sensitive legal requests and responding to urgent inquiries from law enforcement. This role is ideal for candidates with prior legal experience, legal education, or exposure to legal documentation and procedures who also possess strong customer service, analytical, and technical skills. Working in a fast-paced, high-volume environment, you will help ensure that time-sensitive requests are handled accurately, confidentially, and in accordance with applicable laws and established procedures. The role requires sound judgment, the ability to make independent decisions, and a strong sense of urgency when managing sensitive matters. Candidates with experience in a law firm, legal department, paralegal support, legal administration, court operations, records management, or a related legal environment are strongly encouraged to apply. A paralegal certificate is not required. Key Responsibilities • Review, validate, process, and document legal requests, including subpoenas, court orders, and search warrants, in accordance with applicable laws and internal procedures., • Respond to high-priority inquiries from law enforcement involving urgent and sensitive situations., • Verify caller identities and authorization before processing requests for customer records., • Accurately enter, review, and maintain case information, legal documentation, and supporting records in designated systems., • Manage cases from intake through completion, ensuring thorough documentation, timely processing, and compliance with established requirements., • Handle a high volume of incoming calls while balancing competing priorities and time-sensitive requests., • Apply sound judgment and problem-solving skills when evaluating requests and determining appropriate next steps., • Recognize situations requiring escalation and coordinate with management or other internal teams when necessary., • Identify and correct documentation errors, incomplete information, and discrepancies., • Maintain strict confidentiality when handling sensitive information and records., • Navigate multiple computer systems and workflow platforms while maintaining accuracy and productivity. Required Qualifications • Bachelor's degree in any discipline., • Strong attention to detail and commitment to accurate documentation., • Excellent verbal and written communication skills., • Strong customer service skills and the ability to communicate professionally in high-pressure situations., • Ability to manage multiple tasks, prioritize urgent requests, and meet strict deadlines., • Demonstrated problem-solving ability, sound judgment, and capacity to work independently., • Computer proficiency, technical aptitude, and the ability to learn and navigate multiple systems., • Strong organizational, time-management, and data-entry skills., • Ability to maintain confidentiality when handling sensitive information., • Flexibility to work evenings, overnight shifts, weekends, and other assigned shifts as needed., • Ability to attend and successfully complete all required training sessions. Preferred Qualifications Prior legal experience or education is highly preferred. Ideal candidates may have experience or exposure in any of the following areas: • Legal administration, legal operations, or law firm support., • Paralegal assistance, legal research, or legal documentation., • Reviewing and processing subpoenas, court orders, search warrants, or other legal requests., • Court systems, records management, case management, or document control., • Legal compliance, regulatory documentation, or confidential records processing., • Familiarity with legal terminology, court procedures, and basic legal principles., • Dispatch, emergency response, call center, or other high-volume customer service environments., • Handling sensitive information and making decisions in time-critical situations. Candidates with a combination of legal knowledge, strong administrative skills, and customer service experience will be particularly well suited for this opportunity. Training and Work Schedule • The position begins with five weeks of mandatory, onsite training, Monday through Friday, 8:00 AM–5:00 PM., • Candidates must be available for the entire training period and arrive on time for every session., • After training, employees must be prepared to work assigned eight-hour shifts, including evenings, overnight hours, and weekends., • A hybrid schedule may become available after training, subject to performance, demonstrated independence, and business needs. Additional Requirements • Must be a U.S. citizen., • Must be able to meet eligibility requirements for a potential government security clearance in the future, if required for the position. Add a clear application call to actionClarify the hybrid-work eligibility language \nCompany Description -\tWhat you didn’t know about us: -\tCompetitive salary -\tHealth, Dental and Vision Benefits -\tShort/Long Term Disability and Critical Care/Illness Protection -\tLife Insurance and Retirement Plans -\tEmployee Assistance Program -\tWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! -\tWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! -\tWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. -\tWe give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! -\tKelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. -\tFor more information click Equal Employment Opportunity is the law. -\tYou should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. #JobsAtKellyTelecom -\tWhat you didn’t know about us:\r\n•\tCompetitive salary\r\n•\tHealth, Dental and Vision Benefits\r\n•\tShort/Long Term Disability and Critical Care/Illness Protection\r\n•\tLife Insurance and Retirement Plans\r\n•\tEmployee Assistance Program\r\n•\tWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!\r\n\r\n•\tWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!\r\n\r\n•\tWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.\r\n\r\n•\tWe give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!\r\n•\tKelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. \r\n•\tFor more information click Equal Employment Opportunity is the law.\r\n•\tYou should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.\r\n\r\n#JobsAtKellyTelecom
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