Call center manager jobs in Commack, New YorkCreate job alerts

Provide exceptional customer service by answering calls in a clear, concise, and friendly manner. The Call Center Agent will work at our Transit headquarters in Ronkonkoma, NY and report directly to the Call Center Manager. The call center operates Monday-Saturday from 7:00 a.

Job Description Job Title: Manager of Patient Experience Company: Groth Pain & Spine Reports To: Director of Operations Position Summary: The Manager of Patient Experience is responsible for elevating the overall patient journey across all touchpoints within Groth Pain & Spine. This role serves as the primary advocate for patients, ensuring their voices are heard, concerns are resolved, and experiences consistently exceed expectations. The ideal candidate is highly service-oriented, proactive, and skilled at identifying opportunities to improve patient satisfaction and operational excellence. Key Responsibilities: • Patient Advocacy & Issue Resolution, • Serve as the primary point of contact for patient concerns, complaints, and feedback, • Manage and resolve patient issues from start to finish with professionalism, empathy, and urgency, • Act as a liaison between patients and clinical and administrative teams to ensure timely resolution, • Identify trends in complaints and implement corrective action plans, • Patient Experience Oversight, • Observe in-clinic workflows and patient interactions to assess service quality, • Provide real-time and ongoing coaching to staff on delivering exceptional patient care, • Develop and implement strategies to enhance the overall patient experience, • Reputation Management, • Monitor and manage online reviews across all platforms, • Respond to patient reviews in a timely, professional, and brand-aligned manner, • Analyze feedback from patient surveys and online sources to drive improvements, • Develop initiatives to improve patient satisfaction scores and reduce negative reviews, • Survey & Feedback Programs, • Oversee patient satisfaction surveys, including distribution, tracking, and reporting, • Analyze survey data to identify trends, gaps, and opportunities for improvement, • Present actionable insights and recommendations to leadership, • Call Center & Communication Quality, • Oversee phone service standards and patient communication protocols, • Audit employee and patient calls to ensure quality, professionalism, and adherence to best practices, • Provide coaching and feedback to improve communication and patient engagement, • Training & Development, • Design and implement customer service training programs for staff, • Establish service standards and ensure consistency across all locations, • Lead ongoing training focused on empathy, communication, and service excellence, • Performance Improvement, • Develop and track KPIs related to patient satisfaction, service quality, and response times, • Drive initiatives aimed at decreasing poor reviews and improving overall patient perception, • 3–5+ years of experience in patient experience, customer service, or healthcare operations, • Strong conflict resolution and problem-solving skills, • Excellent communication, interpersonal, and coaching abilities, • Experience with reputation management platforms and survey tools, • Ability to analyze data and translate insights into actionable improvements, • Patient-first mindset, • Emotional intelligence and empathy, • Leadership and coaching ability, • Process improvement and critical thinking, • Accountability and ownership, • Strong attention to detail

Job Description • Essential Duties & Responsibilities, • Responsible for the onboarding and training of Call Center representatives., • Management of diffusing situations prior to being escalated to administration, • Serve as Lead to the external call center team for any inquiries or questions, • Oversight of implemented break/lunch schedules, • Responsible for managing scheduling conflicts of internal staff/coverage, • Provide flexible coverage of front-desk and/or call center when staffing needs require., • Works cohesively within the Patient Services Department., • Maintains confidentiality of patients, administrative, and financial functions, • Provides patient-focused service and presents positive impression of Long Island Select Healthcare to both internal and external customers., • Manage high-volume amount of inbound and outbound calls in a timely manner., • Answers phone promptly; in a polite and professional manner, • Documents all incoming & outgoing phone calls within the EMR, • Meet or exceed Quality Assurance Requirements and other key performance metrics., • Maintains minimum 80 answered calls and 90% call answer rate daily, • Schedules appointments for patients:, • Obtains & Enters accurate demographic information into the EMR, • Identifies client needs, clarifies information, researches issues and provides solutions., • Identifies appropriate insurance as needed and re-verifies accordingly, • Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments, • Reviews appointment details with caller prior to hanging up, • Updates patient registration/demographic info with new/terminated insurance policies, copay information, • Makes reminder phone calls as requested, • Reschedules appointments when necessary, • Acts as liaison between patient and Health Center Staff, • Directs calls to other departments/individuals when needed, • Resolves problems and fulfills requests by clarifying desired information; researches and explores alternative solutions; implements solutions; escalates unresolved problems., • Understands when to escalate calls to management, • Processes new patient registration forms, HIPAA, privacy notice, and demographic change forms., • Communicates Sliding Scale policy to patients, requests documentation., • Complete side-by-side evaluations with employees to help with training and development, • Complete call-monitoring to ensure quality and training throughout the call center regularly, • Administer coaching to employees as needed and provide clear communication regarding KPI’s for the department, • Enforce policies and procedures within the call center department on behalf of leadership., • All other duties as assigned by the Patient Services Manager. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software. Other Skills and Abilities • Strong Communication and People skills both verbal and written, • Strong problem solving skills, • Experience with clerical procedures, • Well organized and able to handle multiple priorities, • Understanding and application of telephone etiquette While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Job Description Come join this collaborative and innovative team. At Integritus Healthcare you will enjoy WEEKLY pay, generous time off, exceptional health insurance, and the ability to grow in your career. Integritus Healthcare wants you! RCAs start at $16.00 an hour, enroll into a CNA program and rate increases to $18.00 once certified as a CNA. Next, we will pay your way through an LPN program or Associate-level RN program. Essential Job Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Assist residents in dressing and personal hygiene., • Assist CNAs with residents requiring 2-staff transfer except in mechanical transfers., • Make occupied bed., • Assist in obtaining weights., • Provide full or partial bed bath., • Perform incontinent care in bed to residents who can move in bed., • Assist residents who are not on swallowing or aspiration risk with meals., • Pass, set up, and collect trays., • Place belongings within resident’s reach (call light, glasses, TV remote, glasses, etc.), • Answers call bells in a timely manner., • Make unoccupied bed., • Empty commodes and urinals., • Transport residents to the dining room for meals., • Accompanying residents on outside appointments as needed., • Visit with residents providing 1:1 supportive interaction (i.e., read their mail, newspapers, or books to them, transport them for visits outdoors when within residents’ care plan, transport to activities, transport to hairdresser, help to write letters, make telephone calls, etc.), • Assist residents in communication involving technology (zoom, face time, skype, google meet, etc.)., • Assist with monitoring residents to maintain safety providing 1:1 supervision as needed., • Organize, straighten, and clean closets and dressers (i.e., clothes hung neatly on hangers in closet, folded neatly in drawers, trash and soiled laundry removed.), • Ensure personal care items are put away and stocked (check with Team Leaders or Nurse Manager for appropriate stock.), • Gather supplies need for provisions of care, passing out linens., • Pass out drinks to independent residents who are not at risk for impaired swallowing/aspiration, check residents' drinks at bedside and verbally encourage residents to drink., • Report resident’s intake to Team Leaders., • Offer the resident nourishments and/or distribute nourishments from the dietary department., • Check fall precautions: bed monitor, mats, and personal alarms. Check and clean dirty wheelchairs after each meal or after incontinent episode., • Check and clean tub and shower room., • Greet newly admitted residents upon admission, escort to room as necessary, receive paperwork from referring agency, and inform Unit Manager/Charge Nurse of arrival., • Assist with inventory of new admissions., • Assist in arranging for and making appointments for diagnostic therapeutic services., • Direct visitors to residents' rooms, office areas, etc.

Job Description JOB SUMMARY: Is responsible for the planning, executing, directing and evaluating the nursing care given to the patient. The role is defined as the pre-procedure, intra-procedure and the post-procedure period. May have contact with the patient in each phase of the endoscopy experience. The responsibility includes the preparation assembly and organization of the environment, equipment and supplies necessary to perform the activities necessary for the preparation and the recovery of the ambulatory patient. JOB RELATIONSHIPS: Responsible to: Nurse Manager Interrelationships: Must have an effective working relationship with co-workers, members of the medical community, patients, family and the community. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: · Supervises nursing activities related to patient care and sets standards for accurate reporting and recording of patient’s symptoms, reactions and progress. · Provides input and standards in formulating patient care policy and procedures for the Center. Works with the medical staff to coordinate medical and nursing management of patient care. · Assists in maintaining an adequate inventory of supplies, drugs, and equipment. · Serves as a resource in areas of expertise to other staff members. · Participates in the preparation of the patient for their procedure. · Performs the pre-admission assessment. · Provides pre-procedure instructions. · Ascertains that all appropriate data is in the patient’s record prior to admission or immediately following admission and prior to procedure. · Communicates abnormal and/or extensive medical history to the physician as soon as discovered. · Maintains communication with reception areas and procedure rooms to assure efficient movement of patients. · Assists preparation of medications. · Admits the patient in the pre-procedure area and follows the admission protocols. · Checks signed consent prior to beginning case and performs a time out. · At the beginning of the day, checks to see that necessary supplies required by the day’s procedure schedule are available in the procedure rooms. · Prepares patient for procedure by verifying patient identity and scheduled procedure, and assists patient into procedure room. · Helps to relieve patient’s apprehension before and during administration of conscious sedation. · Makes available additional instruments and supplies as requested during the procedure. · Documents and labels specimens clearly and correctly. · Assists in transferring patient to PACU. · Is responsible to assure that supplies for each case are ready for use. · Is responsible for maintaining a safe environment during the procedure. · Assists in cleaning of room after each case. · Assists with post-procedure call to patient and documents call and patient’s responses on patient’s record. · Tasks inventory and restock supplies as needed. · Receives patient from the procedure room, assesses patient’s condition on admission and discharge, and documents on PACU record. · Closely observes and monitors the post-procedure patient by taking vital signs, EKG (if required) and documenting patient’s progress while in PACU. · Administers medications, IV’s and treatments; maintain records regarding dispensing of same; observes patient’s reaction and acts appropriately in the event of adverse reactions. · Performs/assists physicians in other procedures as requested. · Assures patient that he/she is not, and will not be, left alone in the recovery areas. · Provides a summary of post-procedure instructions to patient prior to discharge from the unit. · Makes sure patient has information for follow-up appointment before being discharged. · In an emergency situation, is able to give immediate respiratory assistance or support, including use of AMBU bag, airway tubes; administers CPR; assists with endotracheal tubes and defibrillation, and performs venipuncture. · Knows and maintains CODE Blue/crash cart. · Recognizes and utilizes safety precautions and procedures. · Remains familiar with equipment and supplies, including, location, and upkeep. · Assists in restocking units as needed. · Maintains a comfortable, orderly, clean, safe environment in the recovery areas. · Adhere to all OSHA regulations and participate in annual reviews, attend inservices for employee safety and injury prevention within the workplace INFECTION CONTROL CATEGORY: This job is designated as a Category I job using the OSHA definitions. This means there are tasks that involve exposure to blood or other potentially infectious material. Use of appropriate protective measures are required for any employee engaged in Category I tasks. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: RN with current NY state license Current CPR certification Current ACLS certification (If applicable) Previous Endoscopy experience, one year preferred LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee frequently is required to walk. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is frequently exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme heat, and vibration. The employee is occasionally exposed to wet and/or humid conditions and risk of radiation. The noise level in the work environment is usually quiet. Job Type: Full-time Salary: $40.00 - $45.00 per hour Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Medical specialties: • Gastroenterology, • Perioperative Care Physical setting: • Ambulatory surgery center, • Outpatient Standard shift: • Day shift Supplemental schedule: • Overtime Weekly schedule: • Monday to Friday Ability to commute/relocate: • Huntington, NY 11743: Reliably commute or planning to relocate before starting work (Required) Experience: • Nursing: 1 year (Preferred), • Endoscopy: 1 year (Preferred), • Ambulatory surgery center: 1 year (Preferred) License/Certification: • ACLS Certification (Preferred), • RN (Required) Work Location: In person