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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    11 days ago
    $20–$30 hourly
    Full-time
    Brooklyn, New York

    StarShield Coverage is seeking a detail–oriented and professional Customer Service Representative to assist policyholders with inquiries, claims support, and account–related needs. The ideal candidate will have strong communication skills, empathy, and the ability to remain calm and helpful in all interactions. This role is remote and requires high accountability and professionalism. Key Responsibilities: • Handle inbound calls, emails, and chat inquiries from policyholders, • Provide accurate information about insurance policies, claims, and account updates, • Assist with policy changes, billing questions, and onboarding support, • Document all interactions and maintain updated customer records, • Escalate complex issues to appropriate departments when necessary, • Follow company service standards and compliance requirements, • Maintain confidentiality and professionalism at all times Qualifications: • Strong communication skills (written & verbal), • High School or Bachelor Degree, • Customer–focused mindset with patience and professionalism, • Ability to multitask and manage multiple account inquiries, • Basic computer and typing skills, • Previous call center or customer support experience preferred, • Insurance customer service experience is a plus, but not required, • Ability to work independently in a remote setting Benefits: • Competitive pay + performance bonuses, • Remote–work flexibility, • Paid training and professional growth opportunities, • Supportive team environment, • PTO and wellness support initiatives, • Opportunity for advancement within StarShield

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  • Appointment Setter
    Appointment Setter
    1 month ago
    Part-time
    Manhattan, New York

    Call Center Representative Job Description Template We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services., • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued., • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed., • Building lasting relationships with clients and other call center team members based on trust and reliability., • Utilizing software, databases, scripts, and tools appropriately., • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service., • Making sales or recommendations for products or services that may better suit client needs., • Taking part in training and other learning opportunities to expand knowledge of company and position., • Adhering to all company policies and procedures. Call Center Representative Requirements: • High school diploma or equivalent. (prefered not required), • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills., • Adaptability and accountability., • Fluency in multiple languages may be desired.

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  • Paralegal
    Paralegal
    2 months ago
    $90000–$110000 yearly
    Full-time
    Manhattan, New York

    About Us ASG is a New York–headquartered, SEC-registered investment firm with approximately $1.5 billion in assets under management. The firm invests in global innovation across public and private markets, applying institutional-grade rigor, disciplined underwriting, and proprietary data intelligence to identify and invest in category-defining companies. We're small by design — which means every person here has real ownership and real impact. We're looking for a sharp, detail-oriented Paralegal to help us execute at an institutional level without losing the agility of a high-performing startup. The Role This is a full-time on-site Paralegal role based in New York, NY. You'll sit at the center of our legal and investment operations — managing closing workflows, maintaining legal records, and ensuring every transaction is executed with precision. You'll work directly with our GC/CCO, investment team, external counsel, and portfolio companies. What You'll Do • Manage closing documentation and checklists for direct investments, co-investments, fund commitments, SPVs, and secondary transactions, • Prepare and track DocuSign execution packages; maintain signature logs and assemble fully executed closing sets, • Review and verify accuracy of entity names, signature blocks, schedules, exhibits, and key deal terms (MFN elections, side-letter obligations, governance rights), • Organize subscription documents and fund trackers; coordinate KYC/AML packages, capital call schedules, and investor onboarding, • Support SPV and entity formation workflows — EIN applications, registered agent setup, bank account openings, and cap table maintenance, • Conduct first-pass reviews of NDAs and vendor agreements using internal playbooks; prepare redlines for attorney review, • Maintain structured legal records across OneDrive, Notion, and DocuSign with clean version control and folder organization, • Coordinate with outside counsel on LPA drafts, PPM updates, and side-letter negotiations; maintain final governing document sets, • Track entity compliance obligations — annual filings, franchise taxes, good-standing renewals, and reporting deadlines What You Bring • 3–7+ years of experience in legal operations, fund administration, or paralegal work — ideally in VC/PE or a law firm, • Bachelor's degree required; JD or paralegal certification a plus, • Working knowledge of investment documents: SPAs, SAFEs, LPAs, side letters, NDAs, and subscription agreements, • Hands-on experience with DocuSign, entity formation, and KYC/AML workflows, • Advanced proficiency in Microsoft Office, OneDrive, and Notion (or similar), • Exceptional organizational skills and version control discipline, • Comfortable managing multiple transactions simultaneously under tight deadlines, • Ability to take initiative, maintain confidentiality, and work with limited supervision. Nice to have: • Prior experience in venture capital, private equity, fund administration, or investment management., • Experience preparing redlines using playbooks or contract guidelines., • Familiarity with regulatory filings, corporate governance, and basic tax concepts., • Experience working in small, fast-paced, high-accountability environments. Compensation $90,000 – $110,000 base salary + bonus potential. Actual pay will be adjusted based on experience and other job-related factors permitted by law. ASG offers competitive benefits and actively supports professional development. Alpha Square Group is an equal opportunity employer.

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