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Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical consumer goods manufacturing client in Summit, NJ. No Third-Party, No Corp to Corp, No Sponsorship Title: ServiceNow (CSM) Business Analyst Location: Summit, NJ Remote (Mon-Fri, 40 hours) must be able to work in LATAM, ANZ, APAC time zones Contract Duration: 12 months, with likely extension Pay Rate: $42.00 per hour (w2) • Must Have Service Now CSM Customer Service Module experience only!, • Must Be Able to work in various times zones supporting LATAM, ANZ and APAC., • Must Have Exceptional English Speaking Communication Skills ServiceNow Business Analyst Customer Service Module (CSM) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow’s Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Qualifications: • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • English is a must, • Flexibility to work across various time zones to align with global project teams., • Proven experience leading architectural reviews and engaging with relevant review boards. Additional Information: • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives.

Job Description ServiceNow Business Analyst, Fully Remote – BB648 BB648 Summit, NJ (Fully Remote) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow’s Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • Fluent in Spanish; proficiency in Portuguese is a plus but not required., • Flexibility to work across various time zones to align with global project teams. TechData is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Company Description

Verification: Callers can contact the CSC call center to obtain the most up to date information relative to the status of someone's license. Call Center Supervisor/InspiriTec Project Manager. Answer and record calls from consumers during peak periods and whenever call waiting times are high.

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.

Job DescriptionDescription: Technical Support Call Center Manager Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at . The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level. Responsibilities: • Oversee all call center operations and staff, • Prepare work schedules and adjust staffing based upon volume forecasts, • Hire and onboard new team members, • Enable and motivate staff to provide a high level of customer satisfaction, • Ensure that team members meet company standards for professionalism, • Monitor and address responsiveness for tasks, • Prioritize and escalate tasks based upon multiple factors, • Evaluate performance through reporting and analysis, • Proactively effect change by improving management and processes, • Develop agents and supervisors through training and mentoring, • Collaborate with other managers to satisfy customers and achieve company goals Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude Optional Skills: • Ability to remotely manage team members, • Experience as an agent in a call center for technical products or services, • Basic SQL knowledge Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account. Optional Dental and Eye Care Coverage Available. Requirements: Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude