Security Operations Center Manager
3 days ago
Queens
Brink’s Global Services U.S., a division of Brink’s, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value-added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Operations Center (SOC) Manager. Salary: 90-105k Job Summary: The Security Operations Center (SOC) Manager is responsible for leading and managing the organization's monitoring, detection, investigation, and incident response capabilities. This role oversees the day-to-day operations of the SOC, continuously improves the scope of security and operational compliance, and manages a team of security operation center specialists. Key Responsibilities: • Serve as first-line Manager for the SOC, providing day-to-day leadership, direction, and oversight of all operations, • Lead SOC operations, including workforce planning, staffing, scheduling, performance management, and service-level oversight., • Select SOC Specialists/Operators, support their professional development, and administer disciplinary action as needed, including performance improvement plans, • Manage the daily staffing schedule for GSOC personnel; coordinate coverage for absences, call-outs, and shift gaps. Cover day and/or night shifts if necessary., • Supervise the creation and maintenance of a SOC knowledge management system, ensuring resources and SOPs remain accurate, current, and readily accessible to SOC Specialists, • Develop, maintain, and optimize SOC processes, procedures, and operational metrics through continuous improvement and automation., • Own quality control for all SOC systems, reports, initiatives and deliverables., • Maintain ongoing situational awareness of events, incidents, or emerging threats that could compromise the safety and security of personnel, operations, or infrastructure across company locations nationally, • Oversee monitoring functions including access control systems, burglary/intrusion alarms, visitor management, CCTV surveillance, and compliance checks across all branch locations., • Enhance security monitoring effectiveness by improving detection use cases, security controls, and log collection, retention, and coverage across critical systems., • Monitor and review SOC performance, operational effectiveness, and key metrics to drive service improvements and operational excellence., • Ensure SOC practices align with applicable compliance and regulatory requirements of the Company, • Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action., • Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company., • Participate in job related training programs and meetings to continually refresh and update knowledge., • Perform other duties as assigned or necessary Minimum Qualifications: • Minimum of seven (7) years of experience in a security operations control room required., • Minimum of three or more (3+) years’ experience leading security operations, incident response, or SOC teams with demonstrated ability to coach, evaluate, and manage performance. Prior Management experience preferred., • Working knowledge of access control systems, alarm monitoring platforms, and CCTV/video management systems, • Strong written and verbal communication skills, with the ability to develop clear training materials and SOPs, • Experience developing SOC metrics, KPIs, and executive reporting from inception to distribution., • Advanced proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software., • 21 years of age, • Bachelor’s degree required; criminal justice, Emergency Management, Communications, Information Technology, or a related field of study a plus, • Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays to support 24/7 operations Preferred Qualifications: • Manager-level experience or higher in a Security Operations Center role or similar, • Proficiency with internal Brink’s proprietary/commercial business software packages i.e. BITS, Garcia etc., • Advanced proficiency operating multiple security systems and software (CCTV, Burglary Alarm systems, Access Control Hardware/Software, PISMs, etc.), • Knowledge of tactical security operations, • Knowledge of the logistics industry; its operations, products, services, policies, and procedures., • Minimum of 5 years of experience drafting Standard Operating Procedures and/or Standards of Work documentation. Professional Skills: • Professional, positive demeanor, • Excellent customer service, • Collaborative work style, • Superior verbal, written, and interpersonal communication skills, • Excellent decision making and analytical skills If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s Global Services.
