Branch Manager
hace 10 días
Wilmington
Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Company car, • Competitive salary, • Dental insurance, • Health insurance Location: Wilmington NC Company: Pro-Serv Food Equipment Industry: Commercial HVAC, Refrigeration & Kitchen Equipment Service Employment Type: Full-Time | Senior Leadership Role Position Overview Pro-Serv Food Equipment is seeking a high-accountability Branch Manager to fully own the performance, execution, and culture of an assigned branch. This role is responsible for ensuring the branch operates at 100% capacity, every day. The Branch Manager is the direct leader of the Dispatch Manager, Parts Manager, and Estimator, and is accountable for how well those departments perform together. If there is an issue within the branch, the Branch Manager owns it. This role operates with an ownership mindset your branch is your business. Core Responsibilities Daily Responsibilities • Lead a daily 10-minute morning technician huddle, • Set expectations, priorities, safety notes, and key updates, • Ensure the branch day runs at 100%, • No gaps, no confusion, no unresolved issues, • Review open work orders, callbacks, reinspections, and escalations, • Drive resolution, not excuses, • Directly manage and support:, • Dispatch Manager, • Parts Manager, • Estimator, • Remove obstacles preventing the team from executing, • Inspect fleet condition, • Safety, cleanliness, readiness, and branding, • Review parts shortages and delays, • Prevent downtime and reschedules, • Address and resolve customer complaints, • Own the issue from start to finish, • Approve local purchases, • Ensure spending aligns with budget and policy Weekly Standard Operating Procedures • Conduct performance review meetings with:, • Service Manager, • Dispatch Manager, • Parts Manager, • Estimator, • Review revenue per truck, • Identify inefficiencies and missed opportunities, • Review scheduling efficiency and technician utilization, • Perform local marketing and relationship outreach, • Key customers, vendors, and community partners, • Complete a branch safety and compliance walk, • Shop, warehouse, fleet, and job documentation Monthly Standard Operating Procedures • Review and fully understand the Branch P&L, • Revenue, labor efficiency, margins, overhead, and expenses, • Conduct staff performance reviews, • Accountability, coaching, corrective action, and development, • Audit branch equipment and fleet assets, • Perform inventory accuracy and variance checks, • Review estimating accuracy, close rates, and backlog health, • Identify staffing, training, or process gaps and implement solutions Leadership & Ownership Expectations • You are the final point of accountability for your branch, • The branch runs smoothly whether ownership is present or not, • Problems are addressed immediately not passed upward, • Standards are enforced consistently across all departments, • The branch reflects professionalism, structure, and pride, • You operate the branch with the mindset of an owner, not a supervisor Key Performance Indicators (KPIs) • Revenue per truck, • Technician utilization and efficiency, • Callback and reinspection rates, • Customer satisfaction and complaint resolution time, • Dispatch effectiveness and scheduling efficiency, • Inventory accuracy and parts availability, • Estimator close rate and quote turnaround time, • Fleet and equipment condition, • Team performance and retention Qualifications • 5+ years experience in service operations, branch management, or field leadership, • Strong understanding of commercial HVAC, refrigeration, or food equipment service, • Proven experience managing multiple department leaders, • Ability to read, understand, and act on P&L statements, • Strong decision-making and problem-solving skills, • Highly organized, direct, and execution-focused Preferred Experience • Multi-branch or high-volume service environment, • Dispatch, parts, or estimating leadership background, • Inventory and fleet oversight experience, • Customer account ownership or key account management What We Offer • Competitive salary (based on experience), • Performance-based bonus structure, • Leadership growth opportunities, • Clear authority and expectations, • A structured, process-driven organization, • Support from ownership without micromanagement Who This Role Is For This role is for someone who wants real responsibility. If you take pride in running a tight operation, holding people accountable, and fixing problems instead of explaining them this role will fit you well.