Wilmington
Job DescriptionDescription: Are you ready to take the next step in your career and build the foundation for a leadership role? Tommy’s Express Car Wash is hiring a Shift Leader to support daily operations, train and develop team members, and provide exceptional customer service at our Wilmington, NC location. As a Shift Leader, you’ll be stepping into an entry-level leadership role, learning essential skills to prepare for future leadership positions like Assistant Site Leader and Site Leader. You’ll be a key part of ensuring smooth operations, team development, and customer satisfaction. Why Join Tommy’s Express? • Full-Time Benefits – Health, dental, vision, paid time off, and more!, • Incentive & Bonus Opportunities – Earn extra rewards as the company grows!, • Leadership Development – Gain hands-on experience and training for career growth., • Fast-Paced & Fun Work Environment – We work hard, stay organized, and have fun while doing it!Key Responsibilities:, • Support Site Leadership – Assist the Site Leader and Assistant Site Leader in managing daily operations, helping with hiring, training, and scheduling., • Team Development – Lead team meetings, assist in training sessions, and help ensure adherence to processes and procedures., • Customer Service Excellence – Handle customer concerns, manage damage claims, and ensure guests have a top-tier experience., • Site Maintenance & Compliance – Help conduct weekly site audits, maintain clean and safe work areas, and comply with safety regulations., • Technical & Mechanical Support – Learn to diagnose minor equipment issues and assist with troubleshooting and repairs.What We’re Looking For:, • Leadership Mindset – A team-oriented individual who takes initiative and motivates others., • Strong Communication Skills – Ability to lead meetings, train staff, and resolve customer concerns professionally., • Problem-Solving & Adaptability – Quick thinker who can shift priorities and troubleshoot challenges as they arise., • Tech-Savvy & Organized – Basic knowledge of Excel, tablets, and other office applications., • Hands-On Work Ethic – Comfortable working on-site, both indoors and outdoors, in a fast-paced environment.Physical & Safety Requirements:, • Ability to stand, walk, bend, kneel, and lift items over 50 lbs., • Comfortable working with moving mechanical parts, lock-out/tag-out procedures, and ladder safety., • All necessary personal protective equipment (PPE) provided.Compensation & Benefits:, • Pay: Starting at $14.00 - $15.00 per hour, • Bonus Incentives – Be rewarded for company growth and performance!, • Experience: 1+ years in a leadership or supervisory role (retail, hospitality, car wash industry preferred)., • Leadership Potential: Ability to train, coach, and develop employees for operational success., • Customer Service Excellence: Strong guest interaction skills with a proactive approach to resolving concerns., • Operations & Maintenance: Willingness to learn equipment troubleshooting, maintenance, and compliance procedures., • Team Player: Able to work closely with the Site Leader and Assistant Site Leader to execute company policies and improve efficiency., • Problem-Solving: Quick thinker who can adapt to challenges and resolve issues efficiently., • Physical Requirements: Ability to stand for long periods, lift up to 50 lbs., and work in an outdoor environment. Come be a part of something rewarding at Tommy’s Express Car Wash – Wilmington, NC!