FAMILY SUPPORT SPECIALIST PROGRAM MANAGER
4 days ago
Johnson City
Job DescriptionBenefits: • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Parental leave, • Training & development, • Vision insurance, • Wellness resources JOB TITLE: FAMILY SUPPORT SPECIALIST PROGRAM MANAGER REPORTS TO: DEPUTY DIRECTOR Position Summary: The Family Support Services Program Manager oversees the implementation, coordination, and quality of the agencys PAL Family Resource Centers and other related programs. This leadership role ensures all activities align with the organizations mission to strengthen families, promote healthy development in young children, and support parents and caregivers through welcoming, inclusive services. The Program Manager supervises the team of PAL Coordinators, guides program planning and evaluation, and ensures contract compliance. Key Responsibilities: Leadership & Administration • Provide strategic oversight and daily management of all programs and Family Resource Centers., • Supervise and support PAL staff, interns, and volunteers., • Plan and coordinate Center activities and ensure program alignment with state and local grant deliverables., • Assist in the develop of annual program workplans, grant applications, and new proposals in collaboration with the Deputy Director., • Prepare and submit timely monthly, quarterly, and annual programmatic reports, evaluations, and supporting documentation to funders and internal leadership., • Support hiring, onboarding, training, and ongoing professional development of program staff., • Approve and guide the development of activities and curricula that promote age-appropriate child development and caregiver education., • Ensure all center environments are welcoming, safe, culturally sensitive, and accessible., • Facilitate or oversee educational and support programming, including parenting workshops, family engagement events, and community-based collaborations., • Provide regular on-site support to each Family Resource Center and maintain a visible, engaged presence with families and staff., • Monitor the quality of parent/child interactions and role-model nurturing, respectful engagement.Data Management & Evaluation, • Ensure accurate collection and input of data, including intake forms, progress notes, contact logs, and attendance, into the AWARDS or other data systems., • Review and analyze data to evaluate program effectiveness and identify areas for improvement., • Coordinate outcome tracking for all centers and support continuous quality improvement.Community Engagement & Partnerships, • Serve as a liaison with community partners, subcontractors, and local agencies to strengthen referral networks and secure in-kind services., • Represent Family Support Services at meetings, coalitions, and public events., • Promote the agency and programs through outreach, education, and collaboration with external stakeholders.Required Qualifications:, • Bachelors degree in social work, Early Childhood, Human Services, Public Health, or a related field., • At least 12 years of experience in a supervisory or program leadership role., • Proficiency in program development, staff supervision, and data reporting., • Knowledge of early childhood development, parenting education, ACEs, trauma-informed care, and family support best practices., • Strong oral and written communication, organizational, and interpersonal skills., • Familiarity with the needs of high-risk populations and the local human services landscape., • Willingness to work some evenings or weekends for special events or outreach.Core Competencies:, • Commitment to equity, inclusion, and family-centered care., • Ability to manage multiple programs and priorities with flexibility and initiative., • Leadership that fosters collaboration, trust, and accountability., • Comfort with databases, data analysis, and outcome reporting., • Strong emotional intelligence and resilience in working with vulnerable populations. THE POSITION OF PAL PARENT PARTNER IS A PART OR FULL-TIME, NON-EXEMPT POSITION AND IS THEREFORE SUBJECT TO THE PROVISIONS OF THE FAIR LABOR STANDARDS ACT.