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Job ID: 570896386 Location: 1111 Stewart Avenue, Bethpage, NY 11714 Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve. Job Summary The Senior Specialist Customer Support Professional (CSP) is responsible for interfacing customers for the purpose of developing, and/or enhancing the relationship between the company and the customer through effective support of the company's network, products, and services. The CSP's will utilize various skills and techniques to build rapport and connect with the customer to elicit and more fully understand the customer's request and to fashion a response that effectively addresses their needs with the goal of leaving them feeling wonderful about their experience. Typical interactions will involve addressing customers' issues, requests or inquiries related to Lightpath's billing, products, and services, as well as provide support to identify and resolve issues that are communicated to the Lightpath Support Desk. The CSP will assess each interaction to take immediate action or determine the appropriate support level to warm transfer for issue resolution. Duties and Responsibilities • Actively listen to the customer; demonstrate empathy, capture their story, and confirm by feeding it back to them., • Provide positive experience by using appropriate word choice, tone, and other soft skills, ask proper probing questions to identify root issues, take ownership of customer concerns, check for questions, and maintain control of the experience., • Attempt to provide the customers' desired solution on the first contact, but in all cases follow up effectively to ensure ultimate completion., • Ensure that the story of the customer's experience and interaction is captured and made available for other employees to reference in the future., • Connect and collaborate effectively with other employees and teams to ensure high quality and timely expedition of customer requests., • Effectively hand off misdirected customer requests to an appropriate party, ensuring that the customer's story accompanies the handoff, so that the customer is never forced to tell their story more than once., • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking and offer solutions to issues that are often non-standard/non-routine and require some clarification., • Maintain broad knowledge of client products and services. Daily Activities • Handle incoming calls and open, track and resolve trouble tickets utilizing Remedy,Netcracker, and carrier/client administration gateways such as Salesforce., • Use Graphical Interface Systems, technical schematics, equipment configurations, and internal databases to analyze and resolve clients' issues., • Accurate creation of Remedy tickets., • Capturing client's issue (no inbound, circuit down, call forwarding not in place, etc.) and escalating tickets when appropriate., • Submission of tickets to outside vendors., • Support client and LPACC requests for feature and functionality changes to the Hosted Service, such reset password, reassign user, replace phones, voice mail set up,Commportal and call barring functionality, softphone support., • Client contact for all Out of Service or Service affecting issues., • Follow up calls have been completed., • Explanation of invoice and account charges., • Toll Free Services, • Audio and Conferencing, • Directory Listings, • Caller ID Changes, • Customer enrollment and providing support for all functionalities., • Responsible for possessing a thorough understanding of all phases and aspects of customer historical information contained within RBM/CAM Billing,Netcracker, Remedy and Salesforce to resolve customer issues., • Responsible understanding and complying with CPNI regulations (Customer Proprietary Network information)., • Responsible for handling fraud notifications and interaction with customer to block and resolve., • Handles coordination and delivery of customer data needed for subpoena requests from legal department., • Ability to understand rates and pricing structures based on customer contracts., • Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required., • Maintain Average Speed of Answer of 20 seconds for 90 percent of calls., • Maintain an abandoned call rate of less than 2 percent., • 95 percent of customer requests are processed within 1 business day., • Resolves 95% of customer requests on first interaction., • Achieves score of more than 90% on coaching and monitoring assessments., • Ticket resolution rate of 80% for "request" type tickets. Qualifications/Requirements • Strong customer service and technical skills., • Ability to work in a fast-paced environment., • 3 + year experience in the customer service, technical support or help desk field., • Excellent communication, writing and interpersonal skills., • Strong organizational skills including the ability to handle multiple tasks. Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $55,000 - $60,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. Some of our featured benefits include medical, dental, vision insurance, yearly bonus program and company matched 401k.

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! The Role DNS Engineer - SRE is a high-impact role responsible for the architecture, scalability, and reliability of the mission-critical DNS infrastructure powering our ISP and core network services. This position is designed for an engineer who views infrastructure through the lens of Site Reliability Engineering (SRE) prioritizing automation, observability, and self-healing systems over manual intervention. You will combine deep IP networking and DNS expertise with modern security protocols to ensure our platforms remain resilient against evolving threats and perform at the highest level for millions of users. The Impact This is a collaborative and influential role. Beyond core engineering, you will serve as a technical authority, leading cross-functional initiatives with Product, Security, and Service Assurance teams. Your goal is to deliver a carrier-grade DNS ecosystem that balances cutting-edge privacy standards (DoH/DoT) with the uncompromising availability required by Tier-1 network operations. Core Platform Strategy & Leadership • Architectural Ownership: Lead the design and evolution of global DNS architectures, ensuring high availability through Anycast routing, multi-provider redundancy, and automated failover mechanisms., • Strategic Vendor Relations: Act as the primary technical authority in engagements with DNS and infrastructure vendors, driving roadmaps that align with our long-term reliability and security goals., • Lifecycle & Capacity Management: Oversee the full lifecycle of DNS platforms-including automated software deployments, hardware refreshes, and proactive capacity planning-to stay ahead of traffic growth., • Standardization & Policy: Optimize, Define and enforce organization-wide standards for DNS record management, security protocols (DNSSEC), and traffic steering policies to optimize user latency., • Reliability Engineering: Convert "Strategic Design" into "Operational Reality" by defining Service Level Objectives (SLOs) and Error Budgets for all core name services. Cross-Domain DNS Operations & SRE • Protocol Management: Manage the nuances of UDP/TCP port 53, recursion vs. iteration, and complex record types (A, AAAA, CNAME, MX, TXT, SRV)., • Security & Mitigation: Implement and manage DNSSEC to prevent cache poisoning; act as a subject matter expert in mitigating DDoS and DNS amplification attacks., • Automation (Eliminating Toil): Replace manual updates and "pool" management with automated workflows using Python, Go, Ansible, or Terraform., • Performance Tuning: Perform Linux kernel tuning for high-performance network throughput and conduct deep-dive log analysis on systems like BIND, Unbound, or PowerDNS., • Education: Bachelor's degree in Computer Science, Telecommunications, or a related field (or equivalent practical experience in networking and security), • Experience: 5+ years in a networking or systems engineering role, with a focus on SRE principles (automation, reliability, and monitoring) in production environments, • DNS Fundamentals: Hands-on experience configuring and maintaining at least two of the following: BIND, Unbound, PowerDNS, AWS Route 53, or Azure DNS, • Networking Protocols: Functional understanding of TCP/IP (IPv4/v6) and DNS-specific protocols including DNSSEC and encrypted transport (DoH/DoT), • Systems & Automation: Strong Linux/Unix administration skills and proficiency in at least one scripting language (Python, Bash, or Go) for task automation, • Observability: Experience using Grafana and OpenTelemetry (or similar tools) to monitor service health and performance, • DNS Systems: Hands-on experience managing BIND, Unbound, or PowerDNS in high-traffic environments, alongside cloud-native solutions (AWS Route 53, Azure DNS, Google Cloud DNS), • Protocol Expertise: Mastery of DNS-specific protocols including DNSSEC, DoT, and DoH, with a firm grasp of underlying transport layers (UDP/TCP) and dual-stack (IPv4/IPv6) networking, • Observability: Experience building dashboards and alerts using Prometheus, ELK, or OpenTelemetry to monitor DNS query latency and error rates, • Automation: Proven ability to manage "DNS as Code" using Terraform or Ansible and writing scripts (Python/Go) to automate routine zone updates, • Hybrid remote/on-site, with participation in 24/7 on-call rotations, • Availability for after-hours maintenance and urgent service restoration activities At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our ___for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $83,538.00 - $137,241.00/year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

Job DescriptionCompany Description Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. Job Description We are looking for a Warehouse Associate Union to join our Schwing Electrical Supply team in Farmingdale, NY! Summary: The Warehouse Associate Union is responsible for efficiently and accurately filling customer orders, receiving, stocking, staging, and shipping material in a manner that meets company standards for safety, security, accuracy, and productivity. Responsible for all warehouse transactions, as well as the upkeep and maintenance of the branch warehouse environment and equipment. What You'll Do: • Contribute to a culture and environment focused daily on employee safety and a safe work environment. Follow established Standard Operating Procedures, Environmental Health and Safety Rules, and immediately address safety concerns, • Receive material coming into the building by vendors, customers, or other warehouses. Verify the quantity and description of materials received by checking merchandise against the packing list, • Keep incoming orders stocked on shelves orderly and in designated area and reports freight damage claims, • Prepare branch orders from the warehouse and ensure that the correct number and type of product is being shipped, • Process paperwork regarding shipments including but not limited to; verify that the merchandise to be shipped is correct, apply the correct postage tape and label, follow customer shipping instructions and, insure the shipment when necessary, • Operate machinery including forklift, reach truck, and wire cutting machine when required, • Load common carrier and company vehicles, • Inspect and perform minor maintenance on equipment, • Perform inventory counts and reconcile any discrepancies, • Make deliveries to branches/customers as needed, • Assist with other warehouse or branch duties as needed Qualifications What You'll Need • No experience required, • Prior warehouse experience a plus, • Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment preferred, • If required to make deliveries:, • Must have a valid driver's license, • Must be at least 21 years of age, • Must pass a pre-employment and annual review of their Motor Vehicle Record, • Must obtain verification of non-expired medical certificate as required by law within 60 days of hire, • Must not have had a suspended drivers’ license for a traffic accident/violation within the past 3 years, • Must not have any at fault accidents in the past 3 years, • General knowledge of electrical products a plus, • Ability to effectively communicate with co-workers and customers, • Ability to handle basic issues and problems, • Ability to perform basic mathematical calculations to accurately complete job tasks, • Ability to organize and prioritize job tasks and requirements, • Excellent organizational and time management skills, • Ability to meet deadlines, • Ability to work overtime as needed, • Basic computer knowledge Additional Information Physical Demands: • Sit: Must be able to remain in a stationary position - Occasionally – up to 20%, • Walk: Must be able to move about inside/outside office or work location - Constantly – at least 51%, • Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%, • Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly – at least 51%, • Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly – at least 51%, • Up to 10 pounds - Constantly – at least 51%, • Up to 25 pounds - Constantly – at least 51%, • Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Constantly – at least 51%, • Exposed to electrical hazards; risk of electrical shock - Constantly – at least 51%, • Handles or works with potentially dangerous equipment - Constantly – at least 51% For the state of New York only, the pay range is $18.00 to $21.00, depending upon qualifications, experience and other considerations permitted by law. Our Benefits Include: • Medical, Dental, and Vision Insurance, • Life Insurance, • Short-Term and Long-Term Disability Insurance, • 401K with Employer Match, • Paid vacation and sick time, • Paid company holidays plus flexible personal days per year, • Tuition Reimbursement, • Health & Wellness Programs, • Flexible Spending Accounts, • HSA Accounts, • Commuter Transit Benefits, • Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few., • Employee Discount Programs, • Professional Training & Development Programs, • Career Advancement Opportunities – We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Employees must follow USPS delivery procedures, safety regulations, and federal mail handling guidelines. The United States Postal Service (USPS) is seeking Mail Carriers and City Carrier Assistants (CCA) to deliver mail and packages to residential and business customers on assigned routes. Carriers

The United States Postal Service (USPS) is seeking Mail Carriers and City Carrier Assistants (CCA) to deliver mail and packages to residential and business customers on assigned routes. Carriers must work in all weather conditions and follow USPS safety and delivery procedures. Employees must follow

The United States Postal Service (USPS) is seeking Mail Carriers and City Carrier Assistants (CCA) to deliver mail and packages to residential and business customers on assigned routes. Carriers must work in all weather conditions and follow USPS safety and delivery procedures. Employees must follow

Employees must follow USPS delivery procedures, safety regulations, and federal mail handling guidelines. The United States Postal Service (USPS) is seeking Mail Carriers and City Carrier Assistants (CCA) to deliver mail and packages to residential and business customers on assigned routes. Carriers

The United States Postal Service (USPS) is seeking Mail Carriers and City Carrier Assistants (CCA) to deliver mail and packages to residential and business customers on assigned routes. Carriers must work in all weather conditions and follow USPS safety and delivery procedures. Employees must follow

The United States Postal Service (USPS) is seeking Mail Carriers and City Carrier Assistants (CCA) to deliver mail and packages to residential and business customers on assigned routes. Carriers must work in all weather conditions and follow USPS safety and delivery procedures. Employees must follow

The United States Postal Service (USPS) is seeking Mail Carriers and City Carrier Assistants (CCA) to deliver mail and packages to residential and business customers on assigned routes. Carriers must work in all weather conditions and follow USPS safety and delivery procedures. Employees must follow

The United States Postal Service (USPS) is seeking Mail Carriers and City Carrier Assistants (CCA) to deliver mail and packages to residential and business customers on assigned routes. Carriers must work in all weather conditions and follow USPS safety and delivery procedures. Employees must follow

The United States Postal Service (USPS) is seeking Mail Carriers and City Carrier Assistants (CCA) to deliver mail and packages to residential and business customers on assigned routes.Mail Carriers are responsible for sorting mail, loading mail and packages into delivery vehicles, driving or walkin