$2880–$4800 monthly
Full-time
Jamaica, Queens
Load Planning and Assignment: Review load boards and transportation management systems to identify available loads. Match loads with suitable drivers based on factors such as equipment type, location, and driver preferences.
Driver Communication: Maintain open and effective communication with drivers regarding load assignments, pick-up and delivery times, routes, and any relevant updates.
Shipment Tracking: Monitor shipment progress using GPS tracking systems and other tools. Proactively address any delays or issues that may impact delivery timelines.
Customer Service: Provide excellent customer service to shippers and consignees by addressing inquiries, resolving issues, and providing shipment updates.
Documentation: Prepare and maintain accurate shipping documents, including bills of lading, manifests, and delivery receipts.
Rate Negotiation: Negotiate freight rates with carriers and shippers to ensure profitability.
Problem Resolution: Identify and resolve issues that may arise during the transportation process, such as equipment breakdowns, traffic congestion, or weather-related delays.
Compliance: Ensure compliance with all federal, state, and local regulations pertaining to transportation. Qualifications:
High school diploma or equivalent
Previous experience in transportation or logistics preferred
Strong organizational and time management skills
Excellent communication and interpersonal skills
Proficiency in transportation management software and systems
Ability to work under pressure and meet deadlines
Physical Demands:
Ability to sit for extended periods of time
Ability to use computer and phone systems
Ability to communicate effectively in person and over the phone
Work Environment:
Office environment with moderate noise levels
Potential for extended work hours, including weekends and holidays
