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Job Description As a Bilingual Food Program Specialist at Child Care Council of Nassau, Inc., you'll be at the heart of our mission to empower families and improve early childhood education. Your bilingual skills in Spanish will be crucial in ensuring that nutritious meals reach children and adults through the Child and Adult Care Food Program. Your work will directly enhance the quality of care in home-based daycare programs, allowing families and caregivers to focus on growth and development. You'll join a team that champions professional growth, diversity, and inclusivity in the non-profit sector. We value your unique skills and are committed to providing opportunities for you to enhance your expertise and advance your career. Together, we'll make a tangible difference in the community by empowering families and educators. Let's create a supportive environment where everyone can thrive, backed by an organization that truly values work-life balance and offers comprehensive benefits to support your journey. Compensation: $21.97 hourly - $40,000 when annualized Responsibilities: • Maintain working knowledge of USDA, NYS Department of Health CACFP regulations, OCFS regulations, and related software (Minute Menu, CIPS)., • Conduct required visits to prospective and participating child care homes to ensure compliance with all federal, state, and agency guidelines., • Provide both on-site and remote technical assistance to providers; follow up as needed to ensure adherence to Council policies and procedures., • Review and evaluate monthly provider menus and claim forms for accuracy and regulatory compliance., • Accurately record, process, and enter provider data and documentation for the NYS Department of Health and Child Care Council of Nassau., • Assist with the preparation and submission of monthly program reports and claims., • Support the planning and delivery of annual CACFP trainings; develop and maintain current training materials and related educational resources., • Participate in internal trainings, agency events, and assigned external meetings or conferences., • Maintain schedule flexibility to meet site visit and provider needs., • High school diploma or equivalent required; college coursework or degree preferred., • Experience in early childhood education or nutrition strongly preferred., • Bilingual in English and Spanish required (verbal and written)., • Proficient in computer applications, including data entry and document management., • Ability to maintain confidentiality and handle sensitive information appropriately., • Collaborative team player with strong organizational skills and the ability to manage multiple tasks and deadlines., • Excellent interpersonal and communication skills; experience working with diverse populations., • Willingness and reliable means to travel locally throughout Nassau County. Child Care Council of Nassau is dedicated to empowering families with the guidance and resources needed to find high-quality childcare services, fostering the growth of innovative early childhood education in homes, centers, and schools, and supporting individuals on their journey to professional development and forward-thinking in this vital field. CCCN is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. Why work at CCCN? Enjoy a 35-hour workweek, paid holidays, mid-year and year-end closures, one remote day per week, Summer Fridays, vision and dental; voluntary life, AD&D, and short- and long-term disability; identity theft protection; pet insurance; Aflac accident, hospital, and cancer coverage; guaranteed-issue life; benefit counselors; and employer-funded Dependent Care or Health Reimbursement Accounts.

Job Description JOB DESCRIPTION JOB TITLE: DIRECTOR OF SOCIAL SERVICES FLSA: EXEMPT DIVISION: SERVICES REPORTS TO: SHELTER DIRECTOR LOCATION: QUEENS, NY SALARY: $70,000.00 - $75,000.00 SUMMARY: The Director of Social Services will supervise the team(s) engaged in providing intensive case management assistance to a homeless shelter in an effort to meet public assistance and subsidized housing eligibility requirements and effectively transition families/adult from temporary shelter to permanent housing. He/she will oversee the day-to-day operation of social services department. He/She will need to work collaboratively with other on-site departments to facilitate effective methods of problem solving and the alignment of strategies. Proof of COVID-19 vaccine required. DUTIES & RESPONSIBILITIES: • Provide ongoing supervision of all case management situations, • Liaison between DHS intake centers and other DHS management, • Manages intake and develops a comprehensive assessment for all new participants., • Develops systems to guarantee the quality and efficiency of casework services., • Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensures case manager follow up with resources to promote the program participant’s successful achievement of the service plan goals., • Ensures assessments, service plans and interactions with the clients are appropriately documented., • Ensures that clients are appropriately screened, evaluated and processed for all potential entitlements., • Reviews all required case management documentation and any data collection tool in use., • Responsible for the supervision of clinical service staff., • Ensures clear, concise and professional interventions consistent with the Agency’s policies and procedures and evidence, based practices., • Responsible for building collaboration with community service providers., • Ensures that client information submitted to HRA and DHS for processing are accurate and complete, • Maintains all required documentation/reports and submits all in a timely manner., • Provides crisis intervention and stabilization as needed., • Monitor cases to ensure that client services are provided in a timely manner., • Conduct case review audits and provide corrective action plans when necessary, • Train case workers staff to identify and develop strategies on how to approach services resistant clients, • Identifies program needs and makes recommendations., • Performs related tasks as assigned. EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS: Must have MSW or other appropriate Human Services degree with 3 years of relevant experience and supervisory experience. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervise Community outreach, group leadership and program development experience preferred. Advanced knowledge of MS Word, Excel and database management skills. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.

Job Description JOB DESCRIPTION JOB TITLE: DIRECTOR OF SOCIAL SERVICES FLSA: EXEMPT DIVISION: SERVICES REPORTS TO: SHELTER DIRECTOR LOCATION: BRIARWOOD (QUEENS) SALARY: $60,000 - $80,000 PER YEAR SUMMARY: The Social Services Director will supervise the team(s) engaged in providing intensive case management assistance to men in a 200+ bed men’s homeless shelter in an effort to meet public assistance and subsidized housing eligibility requirements and effectively transition families/adult from temporary shelter to permanent housing. He/she will oversee the day to day operation of social services department. He/She will need to work collaboratively with other on-site departments to facilitate effective methods of problem solving and the alignment of strategies. Proof of COVID-19 vaccinations required. DUTIES & RESPONSIBILITIES: • Provide ongoing supervision of all case management situations, • Liaison between DHS intake centers and other DHS management, • Manages intake and develops a comprehensive assessment for all new participants., • Develops systems to guarantee the quality and efficiency of casework services., • Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensures case manager follow up with resources to promote the program participant’s successful achievement of the service plan goals., • Ensures assessments, service plans and interactions with the clients are appropriately documented., • Ensures that clients are appropriately screened, evaluated and processed for all potential entitlements., • Reviews all required case management documentation and any data collection tool in use., • Responsible for the supervision of clinical service staff., • Ensures clear, concise and professional interventions consistent with the Agency’s policies and procedures and evidence based practices., • Responsible for building collaboration with community service providers., • Ensures that client information submitted to HRA and DHS for processing are accurate and complete, • Maintains all required documentation/reports and submits all in a timely manner., • Provides crisis intervention and stabilization as needed., • Monitor cases to ensure that client services are provided in a timely manner., • Conduct case review audits and provide corrective action plans when necessary, • Train case workers staff to identify and develop strategies on how to approach services resistant clients, • Identifies program needs and makes recommendations. Must have MSW or other appropriate Human Services degree with 3 years of relevant experience and supervisory experience. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred. Advanced knowledge of MS Word, Excel and database management skills. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Powered by JazzHR Zy21jjdYoI

Job Description Title: Client Coordinator Department: Day Services Reports: Director of Day Habilitation Location: Day Services, NY FLSA Classification: Non-Exempt Salary: 21.63 per hour POSITION SUMMARY: The Client Coordinator is responsible for ensuring the overall operations and services re being delivered according to state and federal regulations, agency policy and procedure and according to the agency’s mission. The Client Coordinator serves to provide leadership, direction, and training in order to supervise the overall development of a specific program. Client Coordinator also supervises the habilitation of persons with developmental disabilities. Utilizing the Interdisciplinary Team approach, develop implementation strategies which outline services and supports for individuals so they may work towards the outcomes detailed in their Personal Plan. The Client Coordinator oversees the treatment process, ensuring implementation of team recommendations by all members of the Interdisciplinary Team. The Client Coordinator is responsible for ensuring service provision by all disciplines represented on the treatment team. The Client Coordinator meets routinely with other Team Clinicians for coordination and integration of services. The Client Coordinator coordinates with the Program Coordinator(s) and staff and the provision of individual and day program services as well as the maintenance of a therapeutic milieu which is conductive to participants’ health and well-being. The Client Coordinator coordinates and oversees the development and implementation of each Life Plan in accordance with regulations. For new individuals, the Client Coordinator works with the Intake Department and completion of a required documentation for compliant intake procedures. The Client Coordinator ensures timely completion and submission of required IDT documentation to the Day Program Director or designee and the team. The Client Coordinator accepts primary responsibility for development of program goals and methodologies and for supporting the DSPs to correctly implement and document such activities. The Client Coordinator is primarily responsible for ensuring the goals and activities are developmentally appropriate and are in response to identified prioritized needs, and to relay relevant information to the team. The Client Coordinator ensures provision of integrated services to individuals by fostering within each Team an awareness of the need for service integration, coordinating service delivery and planning activities with day program services, monitoring service provision by agency clinical staff, consultants and community based vendors, and ensuring services are in accordance with IDT treatment recommendations. The Client Coordinator ensures provision of a therapeutic environment through regular staff and individual observations, initiating corrective actions when necessary to ensure provision of coverage levels consistent with the treatment needs of the individuals and regular monitoring of the day program setting to ensure maintenance of an atmosphere conducive to individuals' development and well-being, where the rights of each individual are upheld and respected. The Client Coordinator regularly records progress of individuals and documents all changes in Plans of Care / ISPs according to procedures established by the agency. The Client Coordinator reports regularly to the Supervisor on issues of program compliance, noncompliance, and remedial actions taken to correct deficiencies. The Client Coordinator identifies needs and requests supports, assistance or direction to meet service needs and ensure program compliance. The Client Coordinator participates in clinical reviews, incident review and human rights committee meetings and other meetings as directed by Supervisor. As schedule allows, the Client Coordinator is the primary chair on behalf of the agency in the Life Plan Meetings. The Client Coordinator reviews documentation and provides technical assistance or direction to program management and staff. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Employee must possess the ability to interact with individual and staff professionally and ethically, understand and implement service plans, and to complete all required documentation clearly, legibly in a timely manner. Previous experience working with individuals with IDD/Mental Illness is required and proven experience managing teams. Competency in Microsoft applications including Word. Previous experience in a Day Support Program for individuals with an IDD or Special Education teaching/learning environment is preferred. Previous experience in the care, training, habilitation and development of individuals with an IDD or IDD/mental illness. Employee must possess the ability to interact with individual and staff professionally and ethically, understand and implement service plans, and to complete all required documentation clearly, legibly in a timely manner. Must have a passion for and desire to work with people with intellectual disabilities and other physical or mental disabilities. Knowledge of basic human physical and psychological needs. Knowledge of simple health and safety precautions. Knowledge of simple nursing care, first-aid, behavior management, personal and environmental hygiene. Ability to write progress and behavior reports using a professional, objective style and voice. Ability to use computers and other electronic equipment. Ability to interact with individuals, community members and other treatment team members. Ability to read and comprehend technical training manuals. Ability to follow written and oral instructions course of action. Ability to learn basic operation and maintenance of adaptive equipment. Ability to be supportive and patient. Ability to be a team player. Ability to observe, record and report participant’s behavior, attitude, and physical condition. Ability to prioritize conflicting deadlines. Ability to observe, record, and report participant’s behavior, attitude, and physical conditions. Ability to obtain First Aid/CPR certification and Medication Administration Training. ESSENTIAL RESPONSIBILITIES: • Maintain all individual Day plans and update each plan as needed., • Attend all Individualized Service Plan meetings, and applicable reviews., • Develop goals for the individual, ensure individual’s progress, review such progress daily, and trend individual progress data on a monthly basis, documenting all outcomes and make appropriate recommendations., • Responsible to assist in the individual and his or her advocate in obtaining all services outlined in the Day Habilitation Plan., • Responsible to complete monthly progress notes for all participating individuals., • Maintain all individual Habilitation plans and update each plan as needed., • Identify needed trainings for Direct Support Professionals to ensure adequate services., • Responsible for handling all issues with the parents of the individuals assigned., • Ensure that issues with parents, family, advocates or residential staff are communicated with management., • Conduct frequent and routine program observations to observe goal implementation and individuals’ response to services., • Conduct compliance reviews of the program to ensure state and agency record and program compliance and monitors and reviews all general events and incidents and develops systems to ensure the health and safety of individuals. Identifying risks and developing corrective plan to avoid potential incidents. Review all records and documentation prepared by the Client Coordinators on a regular basis to ensure compliance., • Maintaining program records and ensuring compliance ongoing, which include but not limited to Life Plans, Staff Actions, IPOP, Assessments, Level of Care and DDP2. In addition to ensuring these plans and records are consistent with other clinical service plans, such as PONS and BSP., • Evaluation of individual's strengths needs and develop Habilitation Plans, designed to develop personal and life skills., • Participate in the development of Life Plan in relations to the day program services., • Develop and supervise the implementation of the Staff Action Plan (SAP)/Day program Habilitation Plan (DHP) goals and the Individualized Protective Oversight Plan (IPOP), • Monitor the progress of individuals and write the monthly progress notes., • Review all Interdisciplinary Team summaries/ reports and recommendations to ensure implementation and follow up., • Ensure timely completion of Client Coordinator summaries for monthly, semi-annual and annual reviews. Submit semi-annual and annual reviews to Care Managers for inclusion in the Life Plan., • Attend Life Plan (Individualized Service Plan) meetings (Annual review and 6-month review), monthly staff meetings, and Interdisciplinary Team (IDT) meetings, • Maintains effective communication and adequate follow up with individuals’ teams, staff and family for quality continuity of care and qualified services, • Complete addendum/changes to Day program Habilitation Plans as per team agreement., • Maintain contact with the individual's family, Care Manager, Behavior Intervention Specialists, Nurses, Residence, treatment centers, and other agency programs to ensure continuity of services, • Review and update annually and as needed, the IPOP, Assessment and other plans according to the individual's needs, strengths and necessary supports. Ensure timely completion of all annual evaluations/ assessments by various professionals., • Participate in the internal audit process. Review deficiencies with IDT and follow-up with appropriate parties., • Ensure that all Life Plans, Staff Actions, Monthly Notes, Daily Service Documentation data is complying according to OPWDD and OMIG requirements., • Responsible to review the weekly billing, approve and submit service documentation for billing processes., • Notify team members, parents, guardians, relatives and day programs of all team meetings, reviews and apprise them of all habilitation changes affecting individuals., • Provide training to staff on Day program Habilitation Plans to ensure the appropriate implementation of plans, • Along with the Program Coordinator, assist with leading team meetings., • Along with the Program Coordinator, assist with admissions and discharge procedures; such as team meetings, evaluation, program documentation, etc., • Coordinates and ensures the overall development, periodic evaluation, and review of each individual's individual plan of care and supervises the delivery of training and rehabilitative services relative to this plan of care., • Coordinates monthly and/or semi-annual progress of each individual relative to the established program goals and objectives, and will document all progress, lack of progress or regression in measurable terms., • Will remain familiar with assigned individual's programming plans and protocols, current status, and family or agency interaction as it pertains to each individual., • Maintain a uniform record keeping system that ensures consistency, confidentiality, and company standards., • Responsible for the enforcement of Company Policies and Procedures, • Support the mission and vision of the organization., • Performs other related duties as requested by supervisor. QUALIFICATIONS: Required: ● Associates Degree in the Human Service-related field (or equivalent credits), with four to six years’ work experience in the OPWDD and serving the intellectually developmentally disabled population ,or; ● High School Diploma/GED with seven to ten years’ work experience in the OPWDD and serving the intellectually developmentally disabled population, and; ● Must be experienced in handling confidential information in the strictest manner, can multi-task and analyze problems and determine corrective measures. Self-starter, takes initiative and goal-oriented professional with the ability to work independently in an organized manner and be an effective part of a team, in a fast-paced environment with the ability to effectively collaborate with others. Evidence of ability to prioritize, manage and complete task and projects with tight deadlines and; ● Successful completion of delegated and assigned trainings determined by agency and supervisor which may include SCIP, AMAP, and CPR/First Aid certifications and familiarity with OPWDD regulations. Obtain a valid, unrestricted NYS Driver’s License in accordance with Agency Standards. Preferred: ● Obtain previous noted requirements and; Bachelor’s Degree in the Human Service-related field, with three to five years’ work experience in the OPWDD and serving the intellectually developmentally disabled population, and Company DescriptionEIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.EIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.

Job Description Company Overview: About Public Health Solutions Health disparities among New Yorkers are large, persistent, and increasing. Public Health Solutions (PHS) exists to change that trajectory and support underserved New Yorkers and their families to achieve optimal health and build pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing direct services to underserved families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. To learn more about our work, please visit healthsolutions.org. Program Description: PHS’ Community Health and Nutrition Access Program helps New York residents obtain free or low-cost health insurance coverage, apply for the Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps), and through our WIC program, provides nutrition education sessions led by WIC nutritionists on healthy eating and physical activity, breastfeeding support, and eWIC cards to purchase nutritious foods. Our staff members are culturally and linguistically competent and identify with the communities they serve. They help clients navigate through what can be a complicated and confusing application process, step by step. Each year, we help over 22,000 people apply for or renew free or low-cost health insurance coverage, 14,000 people to apply for SNAP, and 35,000 eligible pregnant and nursing women and children up to five years of age to enroll in the New York State WIC (Women Infants and Children) Program. Summary of Position: Under direct supervision of the Center Manager, the Qualified Nutritionist is responsible for the assessment of the WIC eligibility of applicants, direct implementation of nutrition education components, participant-centered nutrition services and support to WIC clients. Duties and Responsibilities: • Verifies and documents eligibility of WIC participants to enroll eligible applicants., • Participates in the administration of the WIC program and evaluation of documents., • Provides individual and facilitated group discussion using the Participant Centered Nutrition Education (PCNE) technique., • Ensures relevant and current information transfer regarding pregnancy, nutrition, and/or health concerns., • Assists in evaluating and developing literature, posters, videos and DVDs., • Conducts Participant Centered Nutrition Assessment (PCNA) to motivate WIC participants and help improve their health and nutrition status., • Performs client anthropometric and hematological measurements on site to prevent delay in benefits between physician visits., • Undergoes annual anthropometric and hematological training on site., • Participates in all other activities that contribute to the efficient operation of the WIC Center., • Ability to travel and work at other WIC centers in Queens, Brooklyn, and the Bronx., • Attends all mandatory trainings and meetings., • B.S. or B.A. in Food and Nutrition, including at least 18 semester credits in nutrition., • Two years of professional experience in nutrition., • Registered Dietitian preferred but not required: Completion of an approved hospital dietetic internship which satisfies requirements for Registered Dietitian (The Academy of Nutrition and Dietetics) or RD eligible and NY State certification., • A satisfactory equivalent combination of education and experience., • Familiarity with computers and basic word processing, and good data entry skills., • Bilingual preferred., • Customer service experience preferred, • Possess strong communication skills (listening, written, oral, and public speaking), • Dedicated to helping improve the lives of disenfranchised and marginalized communities., • Excellent team player with the ability to be flexible and work collaboratively and respectfully., • Ability to embrace diversity; Possesses people and cultural competency skills., • Work collaboratively both internally and externally and engage in consensus-based decision making., • Must be reliable and very organized with strong time management., • Must be detail-oriented and able to work independently., • Able to assist with receiving, sorting and storing inventory., • Hybrid Work Schedule., • Generous Paid Time Off and Holidays., • An attractive and comprehensive benefits package including Medical, Dental and Vision., • Flexible Spending Accounts and Commuter Benefits., • Company Paid Life Insurance and Disability Coverage., • 403 (b) + employer matching and discretionary company contributions., • College Savings Plan.

Job Description Home Care Community Liaison/Marketer (HCLM) We are seeking an energetic person who can help grow our company, which includes developing and maintaining established account relationships with health facilities and other entities such as case managers, hospitals, discharge planners, Assisted Living Facilities, Nursing Homes, Day programs, Medical Offices, senior centers, and Community centers. Job description and function: • Be able to generate business through an established marketing strategy and business contacts., • Be able to develop and implement a marketing and sales strategy designed to achieve growth objectives for the designated region., • Be able to identify potential clients that can benefit from home care services, primarily Medicaid recipients who can be enrolled into Managed Long Term Care., • Be able to conduct market research for the assigned region to identify region-specific targets., • Be able to promote the Organization and services on a regional level by recommending, monitoring, and analyzing advertising and promotional needs, including direct mail, internet, radio, and print/electronic media., • Be able to effectively communicate the value proposition through proposals and presentations for all contract targets., • Be able to work in conjunction with project management and existing operational staff, establish staff and customer training and education materials for all new business opportunities, including contract feedback to improve processes with the operations team as needed., • Be able to sustain rapport with key accounts by making periodic visits, exploring specific needs, and anticipating new opportunities., • Home care community relation/marketing or Business development experience required., • (2) Two years of field experience in Home Care or MLTC, • Knowledge of Home Care/Medicaid eligibility, • Reliable transportation and a valid driver's license, • Ability to effectively communicate and build relationships, • Should be detail-oriented with strong follow-up and organizational skills, • Have the ability to take initiative and complete tasks with minimal supervision, • Be a team player who excels at building trusting relationships with customers and co-workers Benefits: • 401(k) matching, • Health insurance contribution, • Paid time off, • Paid holidays Pay: • Base salary range: $70,000 – $90,000 annually. Based on the number of leads, plus a bonus incentive based on conversion., • 8-hour shift, In-person, community, and the field., • Day shift: Monday to Friday, • Travel: 75% Required, • Work Location: In person

Job Description WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve. What it’s all about: As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care. What’s in it for you? • Top priority of culture and community including ongoing training, • Attractive compensation package with monthly bonus opportunities, • Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs, • Mentorship and professional development opportunities including a CES Advisory Board, • Maintain client charts and ensure information is up to date, • Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service, • Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients, • Enter stock and custom orders, perform weekly inventory audit to ensure accuracy., • Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements, • Maintains a clean, inviting, and friendly environment, • Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions, • Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks, • High School Diploma or equivalent, • Experience in customer service and office administration, • Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers, • Proficiency with computers including scheduling software and MS Office Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer: • A professional development team of dedicated Regional Training Managers, • Continuing education, LinkedIn Learning and tuition reimbursement The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.