Senior ServiceNow IRM Program Manager (E2E TPM - Risk Management)
17 days ago
Great Neck
Job Description Overview CTG is seeking to fill a Senior ServiceNow IRM Program Manager (E2E TPM – Risk Management) opening for our premier client. Location: New York City, NY (Manhattan, Near World Trade Center) Duration: 10 months Summary We are seeking a Senior ServiceNow IRM Program Manager / End-to-End Technical Program Manager (TPM) with deep Risk Management expertise to lead enterprise-wide ServiceNow IRM implementation initiatives. This role combines functional IRM design leadership with full lifecycle program governance. The selected candidate will drive the end-to-end implementation of ServiceNow IRM solutions while partnering closely with Product, Product PMO, Risk, Compliance, Audit, and Technology teams. The role requires both strategic oversight and hands-on functional expertise across IRM modules. Core Responsibilities End-to-End Program & TPM Leadership • Lead full lifecycle ServiceNow IRM implementation (strategy → design → build → test → deploy → adoption)., • Own program governance, execution tracking, RAID management, and milestone reporting., • Provide executive-level status reporting, dashboards, and steering committee updates., • Coordinate across Product, Product PMO, Engineering, Risk, Compliance, and Operations., • Drive alignment across business units and geographies within a multinational financial services organization., • Ensure delivery adheres to scope, timeline, budget, and quality expectations. Functional IRM Leadership & Solution Design • Partner with Risk Officers, Compliance Leads, Internal Audit, and Vendor Management teams to gather and document business requirements., • Translate credit card and payments-specific risk processes into ServiceNow IRM, BCM, and Privacy functional designs:, • Fraud Risk, • Operational Risk, • Regulatory Compliance, • Privacy & Data Protection, • Conduct fit-gap analysis against ServiceNow Out-of-the-Box (OOTB) capabilities., • Design target-state processes aligned with OOTB functionality to minimize customization and technical debt., • Document:, • Current-state workflows, • Future-state process maps, • Risk assessments, • Control testing frameworks, • Policy management lifecycle, • Issue management, • Regulatory exam management Risk Framework & Governance Design • Define:, • Risk taxonomies, • Scoring methodologies, • Control libraries, • Assessment frameworks, • Align solution design to regulatory obligations and enterprise risk appetite., • Ensure upgrade-safe architecture and adherence to ServiceNow best practices. Technical & Integration Oversight • Serve as the functional SME across ServiceNow IRM modules:, • Integrated Risk Management (IRM), • Policy & Compliance, • Audit Management, • Privacy Management, • Business Continuity Management (BCM), • Define clear user stories and acceptance criteria for configuration teams., • Advise on integration points with:, • GRC tools, • ITSM platforms, • Identity & Access Management systems, • Fraud platforms, • Regulatory reporting systems, • Identify automation opportunities including:, • Continuous Control Monitoring (CCM), • Automated evidence collection, • Risk score recalculation triggers Required Qualifications • 10+ years of Program/Project Management / Delivery Lead experience, • Including 1–2 years in a functional analyst or BA capacity on GRC/Risk platform implementations, • 3+ years of hands-on ServiceNow IRM/GRC experience (real solution design, not oversight only), • Demonstrated experience leading end-to-end enterprise implementations, • Strong working knowledge of ServiceNow platform fundamentals, • Experience within Financial Services, preferably Credit Card / Payments domain, • Proven ability to:, • Work independently in complex, matrixed organizations, • Influence senior stakeholders, • Drive decisions without heavy oversight, • Strong documentation expertise:, • Functional specifications, • Process maps, • User stories, • Test scripts, • Experience in Agile or hybrid delivery models Preferred Qualifications • ServiceNow IRM Certified Implementation Specialist, • Prior experience leading enterprise IRM transformation programs, • Strong familiarity with regulatory environments impacting financial institutions (e.g., PCI, SOX, FFIEC, OCC) Ideal Candidate Profile This role requires a leader who can operate at both executive and functional depths: • Strategic program governance leader, • Hands-on IRM functional expert, • Risk domain translator, • Cross-functional collaborator with Product & PMO, • Strong communicator capable of driving alignment across stakeholders The ideal candidate can seamlessly move between executive reporting, facilitating risk workshops, defining scoring models, and validating solution configurations. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Nicole Shaw at . Kindly forward to any other interested parties—thank you!